News provided by CityNews1130.com and WOW Air
By Associated Press – Posted Mar 28, 2019 3:24 am PDT
REYKJAVIK, Iceland — Icelandic budget airline WOW Air ceased operations on Thursday, stranding passengers across two continents.
In a statement on its website, the airline told passengers there would be no further flights and advised them to check flights with other airlines for ways to reach their destinations.
The airline, founded by entrepreneur Skuli Mogensen, began operations in 2012 and specialized in ultra-cheap flights between North America and Europe, with flights to airports in cities including Washington, D.C, New York, Paris, London and its Reykjavik hub.
WOW grounded at least six planes in North America that were set to leave late Wednesday from Montreal, Toronto, Boston, Detroit, New York and Baltimore.
Its bankruptcy comes after six months of turbulent negotiations to sell the low-cost carrier, first to its main rival and flag-ship carrier Icelandair and later to Indigo Partners, an American company operating the airline Wizz.
Tourism is Iceland’s largest industry and WOW’s disappearance is set to have an effect on this summer’s high season.
In its early years the airline expanded fast to 37 destinations and reported up to 60 per cent annual growth in passenger numbers. Its revenue per passenger, however, has not kept up and fell by about 20 per cent in 2017, according to the last earnings report.
“I will never forgive myself for not acting sooner,” Mogensen said in a letter to employees today. “WOW was clearly an incredible airline and we were on the path to do amazing things again.”
In Europe, Reykjavik-bound planes from seven cities — Amsterdam, Dublin, Paris, Brussels, Berlin, Frankfurt and Copenhagen — did not take off this morning.
From WOW Air
End of Operation of WOW AIR
Information for WOW AIR passengers
WOW AIR has ceased operation. All WOW AIR flights have been cancelled.
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.
Where can I get up-to-date information?
This announcement will be published and continuously updated on the following websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found atwww.icetra.is