Teen stranded overnight at Calgary airport after ‘series of unfortunate events’

News provided by Global News

27 March 2019 By Jill Croteau, Reporter, Global News

YYC Calgary International Airport. News Talk 770

Emma Fenton, 15, was heading from her home in Vernon, B.C. to visit her dad and stepmom in Fort St. John for spring break but a confusing travel itinerary and delays left her stranded alone in Calgary.

Because of a flight delay on March 24 — her Air Canada flight out of Kelowna — the agents got Emma to fly on through to Calgary and re-booked her on a Westjet flight to Fort St. John. But no actual ticket was issued, only a piece of paper which, when she got to Calgary, wasn’t enough to get her on the plane.

She was directed to go out past security and see a ticketing agent to sort it out.

But it was in the middle of the night — 1:30 a.m. — and the ticket booths at both airlines were deserted and she was stuck.

“I didn’t sleep. I was trying to find a place to sit and try to sleep,” Emma said.

“They don’t turn off the lights and there’s other people around. I was frustrated.”

Her stepmom, Christy Jordan-Fenton, was waiting in Fort St. John and her mom, Adrienne Harper, was helpless in Vernon. Both were calling the airlines and said they weren’t getting any answers.

“That feeling when you feel vulnerable and nobody wants to help you,” Jordan-Fenton said.

“She hadn’t slept in 24 hours she has anxiety and she was in Calgary, out of province, and we couldn’t even drive through the night and go pick her up. We were way too far away.”

“What bothered me is there was nobody with authority to make sure nothing untoward happened to her,” Harper said. “That’s all I was looking for: a human connection. Yes, she’s a minor and she’s flying unaccompanied, but there’s a certain amount of social responsibility and compassion recognizing this is a 15-year-old.”

Calgary Airport Authority officials said they’re looking into this situation but say there’s no indication Emma approached anyone looking for help and that assistance is available 24-hours a day and seven days a week.

Air Canada responded to Global News in a statement.

“There were actually four customers, including the young woman, who were destined to Fort St. John, and all were re-routed with Westjet via Calgary,” Peter Fitzpatrick, with Air Canada, said.

“The other three customers boarded the flight in Calgary without issue and we do not have information as to why this passenger, regrettably, did not.”

After a robust investigation, Westjet called it “an unfortunate series of events.”

“We will most certainly use this situation as learning for our teams, as in no case, regardless of the carrier responsible, would we be comfortable with a 15-year-old being left alone overnight in an airport.

“We sincerely apologize for not going above and beyond and letting her and her family down,” said Morgan Bell, Westjet media and public relations advisor.

Emma’s stepmom said their policies should be reviewed.

“Even if Emma wasn’t an unaccompanied minor, it’s still pretty abhorrent behavior towards anybody flying,” Jordan-Fenton said.

Once the ticket agents arrived for their morning shift, they got Emma on a flight to Grande Prairie. Her stepmom drove two-and-a-half hours to pick her up. They had to make a quick pit stop at the Fort St. John airport because her luggage did make it on the flight.

© 2019 Global News, a division of Corus Entertainment Inc.

Jetlines Announces Up to $14 Million Financing from a Korean Special Purpose Fund

Provided by Canadian Jetlines

March 28, 2019 – Canada Jetlines Ltd. (TSX-V: JET) (the “Company” or“Jetlines”) is pleased to announce that it has entered into a letter of intent (the “LOI”) with a Korean special purpose fund led and established by InHarv Partners Ltd. (“InHarv”) for a financing of up to $14 million (the “Offering”). InHarv is a hybrid of venture capital and private equity based in Seoul, South Korea whose strategic stance is to raise capital in South Korea for investment in cutting edge start-ups overseas. InHarv will be acting as lead & general partner for the Korean special purpose fund, and also investing as principal. The Korean special purpose fund includes the investment divisions of a number of leading Korean manufacturing and financial institutions as its group of limited partners. A special purpose vehicle (the “SPV Fund”) will be created by InHarv to facilitate the investment into Jetlines.

“This financing transaction with the Korean SPV Fund is an important pillar of Jetlines’ financing plan. Combined with the SmartLynx financing completed at the end of 2018 and $8.8m in proceeds received through the exercise of previously issued share purchase warrants, Jetlines has raised a significant portion of the funds that it needs to launch airline operations. We intend to raise the balance of the proceeds through additional debt and equity financings in the near term and negotiations are well advanced in this regard” commented Mark Morabito, Executive Chairman of Jetlines.

Javier Suarez, CEO of Jetlines added “There is significant penetration of ULCC airlines in South Korea. They understand the value proposition associated with these types of airlines and the returns Korean local investors have obtained investing in these airlines. The extensive due diligence that the Korean SVP Fund have conducted to date provides further validation of the need for a true ULCC in Canada and Jetlines’ business plan.”

Flair Airlines Appoints Sandy Burns as Flight Attendant Manager

Provided by Flair Airlines/Globe Newswire

Edmonton, March 26, 2019 (GLOBE NEWSWIRE) — Flair Airlines, Canada’s only independent, low-fare airline, is pleased to announce the appointment of Sandy Burns as the airline’s new Flight Attendant Manager.

Ms. Burns previously held management roles with Air Canada Jazz and WestJet Encore, and has led teams of up to 500. A safety-focused leader, Ms. Burns joins Flair Airlines with close to 30 years of Canadian aviation experience, with more than 15 years of hands-on, in-flight experience.

Flair Airlines, Canada’s only independent, low-fare airline, has appointed Sandy Burns as its Flight Attendant Manager.

“Sandy joins Flair with significant experience and a deep understanding of Canadian aviation. Our hiring strategy is simple: hire people who understand aviation and are passionate about bringing Canadians affordable air travel,” said Flair Airlines CEO, Jim Scott. “Sandy is an important addition to the Flair Airlines team and will ensure each passenger receives the onboard experience they expect.”

Ms. Burns is based at the Flair Airlines headquarters in Edmonton, Alberta, and will lead a team of more than 120 flight attendants. In her role, Ms. Burns will oversee the recruitment, retention, training and service delivery of the Flair Airlines flight attendant team as it continues to grow.

Canadians in Flight stamp issue honours pilots, designers and aircraft that made aviation history

Provided by Canada Post/CNW

An ace, a bush pilot, the Queen of the Hurricanes, an ultralight and the Avro Arrow all soar again on stamps

OTTAWA, March 26, 2019 /CNW/ – Tomorrow, Canada Post will issue five stamps that celebrate legendary examples of Canadian ingenuity, technological prowess and courage in civilian and military aviation. Developed with the support of the Canada Aviation and Space Museum – one of three museums under the Ingenium brand – the stamps commemorate:

Canadians in Flight (CNW Group/Canada Post)
Canadians in Flight (CNW Group/Canada Post)
  • A First World War pilot, William George Barker, VC, who remains the most decorated member of the military in the history of Canada and the British Empire. Barker flew more than 900 combat hours between 1916 and 1918 and is credited with 50 victories over enemy aircraft.
  • Aviation pioneer and bush pilot C.H. “Punch” Dickins, who logged more than 1.6 million kilometres flying over northern Canada. The First World War flying ace and Distinguished Flying Cross recipient made the first reconnaissance flight across the unmapped Barren Lands of the Northwest Territories.
  • Elizabeth “Elsie” MacGill, who was the first woman in Canada to receive a degree in electrical engineering, and first in the world to hold a master’s degree in aeronautical engineering and to work as a professional aircraft designer. She was dubbed “Queen of the Hurricanes” in a wartime comic book for her work in overseeing design refinements and production of Hawker Hurricanes. The fighter plane was a stalwart workhorse in the Second World War, and especially the Battle of Britain.
  • The Lazair, a family of twin-engine, high-wing ultralight monoplanes designed by Dale Kramer of Port Colborne, Ontario. Manufactured as kits in Canada between 1979 and 1985, the Lazair is still considered one of the best light aircraft ever made. Kramer received the Roméo Vachon Award in 1983 for outstanding contribution to the development of aeronautics in Canada.
  • The twin-engine, supersonic Avro CF-105 Arrow interceptor, which could fly at more than twice the speed of sound. It is considered one of the greatest technological achievements in Canadian aviation history. Some of its innovative technologies are still in use today.

“As Canada’s storyteller, Canada Post is proud to share these stories of personal bravery and ingenuity, and to commemorate the aircraft that demonstrate Canadian technological innovation,” says Doug Ettinger, Canada Post President and CEO.

“Ingenium is thrilled that our collection has helped to bring these ground-breaking moments in Canadian aviation to life. We hope that by sharing stories of those who dared to think differently, we inspire ingenuity, creativity, and innovation in all Canadians,” says Christina Tessier, President and CEO of Ingenium – Canada’s Museums of Science and Innovation.

The stamp issue, designed by Ivan Novotny of Taylor|Sprules and printed by the Lowe-Martin Group, is available in a booklet of 10 (two of each design) and a gummed mini-pane of five. Five Official First Day Covers are also available as a set or separately.

The stamps and related collectibles are available at canadapost.ca and at postal outlets across Canada. Follow these links for high resolution images and for additional information in Details magazine.

SOURCE Canada Post

YUL Pet Squad recognized by Humane Society International/Canada

Provided by Aéroports de Montréal/CNW

MONTRÉAL, March 26, 2019 /CNW Telbec/ – Montréal-Trudeau Airport (YUL) has been awarded an honourary plaque for its Pet Squad. This recognition by Humane Society International/Canada (HSI/Canada) highlights initiatives that promote the benefits offered by pets.

Left to right: Mary-Helen Paspaliaris, Office and Volunteer Manager, HSI; Ewa Demianowicz, Senior Campaign Manager HSI; Tracy Gallacher, Pet Squad Volunteer and Lexi (her dog); Philippe Rainville, President & CEO, Aéroports de Montréal; Johanne Tassé, Responsible Pet Squad & Founder Companion Animal Adoptions Centres of Québec (CNW Group/Aéroports de Montréal)
Left to right: Mary-Helen Paspaliaris, Office and Volunteer Manager, HSI; Ewa Demianowicz, Senior Campaign Manager HSI; Tracy Gallacher, Pet Squad Volunteer and Lexi (her dog); Philippe Rainville, President & CEO, Aéroports de Montréal; Johanne Tassé, Responsible Pet Squad & Founder Companion Animal Adoptions Centres of Québec (CNW Group/Aéroports de Montréal)

Since the beginning of October, a squad composed of 30 dogs has been delighting Montréal-Trudeau passengers. Developed in collaboration with the Companion Animal Adoptions Centres of Québec (CaacQ), the squad’s mission is to roam around the terminal to offer moments of comfort to travellers. This initiative is highly appreciated by passengers who are more nervous or anxious in an airport environment.

“Aéroports de Montréal is very proud to have received this honourary plaque highlighting the importance of the YUL Pet Squad project. Since its launch, the great deal of positive feedback received has confirmed the originality and effectiveness of this initiative, which provides passengers with an entertaining and comforting experience in a unique context,” said Philippe Rainville, President and CEO of Aéroports de Montréal.

Ewa Demianowicz, senior campaign manager for HSI/Canada added, “Part of our organization’s mission and slogan is ‘celebrating animals,’ and we believe that the YUL Pet Squad project symbolizes it perfectly. This program underscores the special connection between humans and dogs, while reminding us that pets are full members of the community. We congratulate Montréal-Trudeau Airport for this excellent initiative and we wish it tremendous success.”

About Aéroports de Montréal
Aéroports de Montréal is the airport authority for the Greater Montréal area responsible for the management, operation and development of Montréal-Trudeau International Airport and the Mirabel aeronautic and industrial park.

About Humane Society International/Canada
Humane Society International/Canada is a leading force for animal protection, with active programs in companion animals, wildlife and habitat protection, marine mammal preservation, farm animal welfare and animals in research. HSI/Canada is proud to be a part of Humane Society International which, together with its partners, constitutes one of the world’s largest animal protection organizations. Celebrating animals and confronting cruelty worldwide – on the Web at www.hsicanada.ca 

Dawson Creek Airport seeing high numbers in medevac services

News provided by The Mirror (Dawson Creek) with a hint from P.N.

Austin Cozicar / Dawson Creek Mirror / MARCH 21, 2019 04:31 PM

Dawson Creek Regional Airport.Photograph By COZICAR

In January and February, the Dawson Creek Regional Airport has had 63 medevacs in and out.

The previous year saw 35 in January and February, and the airport sees about 250 on the year. (If the rest of the year saw the same numbers as the first two months, that would be 378 by the end of the year). article continues below 

In November and December, they get about three or four per day.

“Compared to other years, January and February have been the slowest months for medevacs, charters, whatnot,” said Airport General Manager Patrick Sihota. “I think medevacs are going to pick up here.”

The service benefits many in the Peace Region, not just Dawson.

“We’ve seen medevacs from as far as Chetwynd, Tumbler come up and need to get those services as well, on occasion, possibly from Fort St. John as well. We’ve also got big rural community around Dawson Creek that hugely benefits from having the service here,” said Sihota.

“We also maybe once a month see the Alberta Health Services utilize our medevac services, so we aren’t only benefiting the BC side, we’re also benefiting the Alberta side by just having this service in and out of our community.”

While you never want to see more emergencies that require the service, Sihota is proud the Airport can provide the service.

“You don’t want to see a lot of medevacs in your community, but the fact that we’re able to service them when they need to come in and out is pretty vital,” he said. “We’ll do anything we possibly can to make sure that medevac gets in and out.”

He said the mantra for staff at the Airport is treat every call like it’s a close family, and make sure the runways are clear so medevacs can get in and out. One of their crew, he noted, found out they were clearing the runway for a close family member in January. Another applied to the job because they themselves needed a medevac two years ago — so it’s not a hard mission for the crew to follow through on.

“The fact of the matter is it could be anyone’s father, son, newborn baby that can be flying out of there, and how we at the airport treat is that they are part of their family,” explained Sihota. “You don’t realize how important the service is though, until you’re truly affected by it directly.”

And it’s important to do their best — obviously, speed is important.

“It’s so important for us an airport to make sure that they come in and they get out as soon as possible, because those beds can be filled, those planes could be utilized somewhere else,” said Sihota.

Sihota notes that he’s been trying to raise the profile of the service, because it’s an important service to have in a community like Dawson Creek, but it’s something you don’t necessarily notice until you need it.

“Our goal right now as an airport is to make sure that people understand the medevac service, and people appreciate that we’re one of the communities in this area that have significant number of medevac services in and out,” he explained.

“We have 250 medevacs a year, that’s 250 lives, and you can’t put a price on a life.”


© Copyright 2019 Dawson Creek Mirror News

Swoop adds Kelowna – Las Vegas service from June 2019

News provided by RoutesOnline.com

By Jim Liu – Posted 26 March 2019 08:00

Swoop last week announced service expansion at Kelowna, with the offering of Kelowna – Las Vegas route. This route will be operated by Boeing 737-800 aircraft, effective 27JUN19.

Operational schedule for this twice weekly flight as follows.

WO826 YLW 14:35 – 17:08 LAS 7S8 47
WO725 LAS 10:55 – 13:40 YLW 738 47

Previously reported, the airline will launch 3 weekly Winnipeg – Kelowna service from 24MAY19. Separately, the airline cancelled its planned offering if 3 weekly Edmonton – Oakland service, previously scheduled from 26MAY19.

Norwegian updates passengers on Hamilton-Dublin route following 737 MAX suspension

News provided by TravelWeek.ca

Tuesday, March 26, 2019 – Posted by Travelweek Group

NEW YORK CITY — Norwegian’s new service from Dublin to John C. Munro Hamilton International Airport will operate as normal, despite the suspension of Boeing 737 MAX operations by European aviation authorities.

The airline provided an update to customers flying on the new route from March 31.

Since the grounding of the Boeing 737 MAX, the airline has re-routed customers and offered the chance to rebook or receive a full refund free of charge if they no longer wish to travel. It is also combining flights and reallocating aircraft within its own network to keep cancellations to a minimum and minimize inconvenience for its customers.

On March 13, Norwegian announced it would temporarily deploy a Boeing 787-9 Dreamliner to operate daily flights between Dublin Airport and New York (Stewart). These flights will continue to operate under a temporary schedule, but as from March 31 Norwegian will temporarily operate additional services from Dublin Airport using a Boeing 737-800 to cover other affected routes, including the launch of the new Canadian service.

Here are additional details for Dublin-Hamilton customers:

  • Norwegian’s brand-new service from Dublin to Hamilton will operate as normal using a Boeing 737-800 from March 31
  • Customers booked on flights D8 1840 from Dublin to Hamilton, and D8 1841 from Hamilton to Dublin will be able to travel on the airline’s newest route for the start of the summer season
  • The ETOPS-certified 737-800 will operate the Hamilton to Hamilton route, 4x per week on Mondays, Wednesdays, Fridays and Sundays. The aircraft will also be used on flights between Dublin and Providence on Tuesdays, Thursdays and Saturdays.

Norwegian continues to temporarily withhold further sales of all routes operated by the 737 MAX in light of the suspended operations of the aircraft. The airline will provide further updates to customers booked to travel on affected routes beyond April 10.

The Air Canada Foundation Makes “Every Bit Counts” for Thousands of Children across Canada!

Provided by Air Canada Foundation/CNW

The Air Canada Foundation is proud to strenghthen its partnership with Children’s Miracle Network and its 14 Canadian member hospitals through the “Every Bit Counts” onboard collection program

MONTREAL, March 26, 2019 /CNW Telbec/ – The Air Canada Foundation is pleased to announce that, to further strengthen its partnership with Children’s Miracle Network (CMN), all funds raised in 2019 on board Air Canada and Air Canada Rouge flights through the “Every Bit Counts” program will be remitted to the 14 CMN paediatric member hospitals in Canada.

Every Bit Counts envelop in space - Credit: Thomas N., Air Canada Service Director (CNW Group/Air Canada Foundation)
Every Bit Counts envelop in space – Credit: Thomas N., Air Canada Service Director (CNW Group/Air Canada Foundation)

“Over the years, Air Canada and the Air Canada Foundation have made a direct impact in local communities across Canada through a unique combination of grants to children’s hospitals, airline tickets and Aeroplan Miles donations. We are proud today to expand even further our support to the Children’s Miracle Network and its member hospitals” said Priscille LeBlanc, Chair of the Board, Air Canada Foundation. “Through the Every Bit Counts program Air Canada customers have the opportunity to make a difference in the lives of children by donating spare change they no longer need. We thank them for their generosity.”

The Air Canada Foundation, a registered charitable organization, is dedicated to helping connect sick children to the medical care they need, making their wishes come true, and alleviating child poverty. Each year the Air Canada Foundation supports hundreds of charities focused on the health and wellness of children and youth in Canada.

In an effort to help more children, the Air Canada Foundation facilitates the donation of currency of any denomination collected in-flight or in receptacles in select Maple Leaf Lounges. Air Canada and Air Canada Rouge passengers who wish to donate may locate a collection envelope in the seat pocket in front of them or ask a flight attendant. The Air Canada Foundation’s objective is to raise $300,000, through the Every Bit Counts program, an increase of over 15% from last year.

In 2018, the Air Canada Foundation granted over $5.4M in support (financial and in-kind) to Canadian registered charities dedicated to improving child health and wellness across Canada.

“Thanks to Air Canada and the Air Canada Foundation’s generosity, and that of their employees and passengers, CMN member hospitals received, over the course of our proud, ongoing 26-year partnership, critical funding necessary for specialized pediatric equipment and services that accelerate recoveries, shorten hospital stays and get kids back to living the childhoods they deserve. Their commitment to the health and well-being of children has greatly helped develop innovative advances and incorporate aspects of childhood into pediatric care that give children a respite from treatment and a return to childhood,” said Mark Hierlihy, Canada’s Children’s Hospital Foundations.

In addition to the Every Bit Counts program, the Air Canada Foundation raises funds through a number of initiatives including its annual golf tournament and the Wanderluxe gala. With its Hospital Transportation Program, the Air Canada Foundation also lightens the financial burden frequently linked to the hospitalization of sick children who require access to medical care they need away from home by donating millions of Aeroplan Miles to Canadian pediatric hospitals.

Harbour Air and magniX Partner to Build World’s First All-Electric Airline

Provided by magniX/CNW

Aviation Leaders Set to Transform Seaplanes into ePlanes — a Zero-Emission Aircraft for the Future

REDMOND, Wash. and VANCOUVER, British Columbia, March 26, 2019 /CNW/ — magniX, the company powering the electric aviation revolution, and Harbour Air, North America’s largest seaplane airline, today announced a partnership to transform Harbour Air seaplanes into an all-electric commercial fleet powered by the magni500, a 750 horsepower (HP) all-electric motor.

Operating 12 routes between hubs like Seattle and Vancouver and across the pristine natural wilderness of the Pacific Northwest, Harbour Air welcomes more than 500,000 passengers on 30,000 commercial flights each year. Through this partnership, both companies are furthering the vision to someday connect communities with clean, efficient and affordable electric air travel.

“Harbour Air first demonstrated its commitment to sustainability by becoming the first fully carbon-neutral airline in North America in 2007, through the purchase of carbon offsets,” said Greg McDougall, founder and CEO of Harbour Air Seaplanes. “Through our commitment to making a positive impact on people’s lives, the communities where we operate and the environment, we are once again pushing the boundaries of aviation by becoming the first aircraft to be powered by electric propulsion. We are excited to bring commercial electric aviation to the Pacific Northwest, turning our seaplanes into ePlanes.”

The aviation industry currently contributes 12 percent of all U.S. carbon emissions and 4.9 percent globally, all while providing few low-cost, fuel-efficient options for passenger flights under 1,000 miles. By modifying existing Harbour Air planes with innovative, all-electric magniX propulsion systems, the partnership will create the world’s first completely electric commercial seaplane fleet. A Harbour Air ePlane will have zero reliance on fossil fuels and produce zero emissions – a significant step forward in the innovation and advancement of the airline industry.

“In 2018, 75 percent of worldwide airline flights were 1,000 miles or less in range. With magniX’s new propulsion systems coupled with emerging battery capabilities, we see tremendous potential for electric aviation to transform this heavily trafficked ‘middle mile’ range,” said Roei Ganzarski, CEO of magniX. “We’re excited to partner with Harbour Air, a forward thinking, like-minded company that is dedicated to bringing environmentally conscious, cost effective air-transport solutions to the West Coast of North America. This partnership will set the standard for the future of commercial aviation operators.”

The first aircraft to be converted will be the DHC-2 de Havilland Beaver, a six-passenger commercial aircraft used across Harbour Air’s route network. Harbour Air and magniX expect to conduct first flight tests of the all-electric aircraft in late 2019.  

This partnership follows significant milestones for both companies, including the successful testing of magniX’s 350 HP all-electric motor and the addition of a Vancouver to Seattle route in Harbour Air’s destination roster.

To learn more, visit magniX and Harbour Air.