Ottawa, ON (August 5, 2020) – FORMidable Solutions has released the Covid Cancellations DOT Complaint Generator, a free online tool to assist passengers with filing formal complaints with the US Department of Transportation (DOT) against airlines that refuse to refund cancelled flights to, from, or connecting in the US. The tool can generate a 12-20 page legal complaint with 3-6 exhibits in just a few minutes without the cost of hiring a lawyer.
With travel advisories and bans imposed, and international borders closing due to COVID-19, non-essential airline travel has come to a grinding halt. Airlines have cancelled an unprecedented number of flights, but are not rushing to issue refunds.
On April 3, 2020, the US DOT issued an Enforcement Notice reminding airlines of their obligation to refund cancelled flights in spite of the COVID-19 pandemic. Nevertheless, some Canadian airlines systematically disobey the directive, and refuse to issue refunds for flights they cancelled. In April 2020 alone, the US DOT received 969 refund complaints against Air Canada, making Canada’s flag-bearer the most complained about foreign airline in the US.
The Complaint Generator was created in response to the vast number of consumers who have been denied refunds for flights cancelled due to the COVID-19 pandemic. “We understand that airlines are struggling right now, but so are consumers, many of whom have lost their jobs. The law is clear: passengers are entitled to a refund for flights airlines cancel. Consumers cannot be expected to hold the bag for the airlines’ losses,” says Taylor Bain, co-founder of FORMidable Solutions.
After providing basic flight details and confirmation of their booking and cancellation, consumers instantly receive a formal legal complaint they can submit to the US DOT. The Complaint Generator uses Documate, a document automation platform, to generate the complaint.
The Complaint Generator was created in collaboration with Dr. Gábor Lukács, president of Air Passenger Rights, Canada’s non-profit advocacy group. “For decades, airlines have used boilerplate emails in their dealings with passengers. It is time to turn the tables. The Complaint Generator does precisely that,” said Dr. Lukács.
The Covid Cancellations DOT Complaint Generator is available online: https://bit.ly/2BTXYi1
FORMidable Solutions’ video for the Covid Cancellations DOT Complaint Generator: