August 4, 2022 – Operational Update
Airline led major Canadian air carriers in completion through July
At the midway point of peak summer travel, WestJet continues to strive to deliver a reliable schedule within a challenging operating environment, as Canadians and international guests return to the skies. As per flight statistics provided by Cirium, from July 1 to 31, WestJet led amongst major Canadian air carriers, completing 97.5 per cent of all scheduled flights across the month, with 82 per cent of all scheduled and operated flights arriving within 45 minutes of scheduled arrival time.
“Our latest performance reflects the responsible and proactive approach our teams took to stabilize our operations in the face of a myriad of hurdles including industry-wide staffing challenges, legacy pandemic health policies, spiking fuel prices, supply-chain issues and inflation,” said Diederik Pen, WestJet Executive Vice-President and Chief Operating Officer. “Our number one priority is ensuring our guests arrive safely to their destination, as on-time as the current aviation landscape allows for.”
WestJet’s July 2022 performance
|CF (Completion factor – percentage of scheduled flights that are completed)||97.5%*|
|A15 (Arrivals within 15 minutes of scheduled time)||57.9%**|
*/** Significant operational impact on July 14 and 15th due to Western Canadian train derailment which led to network-wide IT outage
** Arrivals and departures remain impacted by ongoing challenges outside of WestJet’s control including third-party staffing shortages, airport construction, CATSA and CBSA processing and staffing
WestJet’s August long-weekend operational performance – July 29 – August 1, 2022
|CF (Completion factor)||97.7%*|
|A15 (Arrivals within 15 minutes of scheduled time)||60.3%|
*Significant weather event (thunderstorm) impacted Calgary operations on Friday, July 29th
As announced in June, the airline meticulously planned operations and responsibly reduced its schedule to support peak summer travel which resulted in operating 21 per cent less capacity, in comparison to July 2019. This proactive approach has not been without guest impact but has enabled the airline to significantly prevent reactive cancellations across the network which in return has reduced impacts to guests and crew.
“We recognize the travel environment remains challenging and sincerely apologize to our guests for any disruption we’ve caused to their long-awaited travel plans,” continued Pen. “We will continue to be transparent as we strive for improvement, reliability and on-time performance and appreciate their continued patience and understanding. My sincere thank you to our guests for their continued patience and understanding and our WestJetters for their dedication as we work together in recovery.”
For the duration of WestJet’s summer operations, transparent weekly operational updates will be posted on this page every Tuesday retroactive for seven days.
Frequently Asked Questions:
Has WestJet recalled all crew including pilots and cabin crew? Why are there cancellations related to crew?
While WestJet is not immune to the challenges currently facing the industry, we have worked to balance flying in line with sufficient staffing levels to support operational needs. All WestJet flight crew have been recalled and the airline continues to balance stable growth in line with industry. Despite our best efforts at times, flights have been cancelled for crew availability or for crew safety.
Cancellations for crew can attributed to a myriad of reasons as the Canadian transportation regulations permit crew to work a certain number of hours in a duty-day. Compounding delays and disruptions as a result of the current Canadian operating environment can result in duty-day expiration and downline flight cancellations for safety.
Where does WestJet stand in terms of delayed or missing baggage?
Recognizing the current travel ecosystem, we understand there have been impacts on our guests across the travel journey, including baggage delays and we thank our guests for their continued patience and understanding. We are committed to doing everything we can to deliver the WestJet experience our guests expect from us and we are making every effort to connect impacted guests with their missing bags. We continue to work alongside our third-party service providers to alleviate baggage delays and have invested in additional WestJet oversight to support our partners responsible for actioning and delivering our baggage services in a timely manner. More information on our policies and compensation for lost bags is available online here: https://www.westjet.com/en-ca/baggage/lost-delayed-damaged