Ottawa Airport Statement Regarding Menzies Ground-Handling Services

Release date:  Wednesday, March 15, 2023

The Ottawa International Airport Authority (OIAA) has in recent weeks observed a degradation of service levels associated with ground-handling activities for Sunwing and Flair airlines.

Both airlines contract Menzies, a third-party ground handling firm, for their aircraft marshalling and baggage handling activities. Following written warnings to Menzies, the issues reached untenable levels in the past week, leading the OIAA to provide Menzies with a 30-day notice of termination of its operating license at the airport on Monday, March 13.

The service levels passengers from both airlines have had to endure do not meet the customer experience threshold the OIAA is committed to facilitate. We will continue to work with the airlines to ensure that their passengers enjoy smooth, efficient travel when flying to and from the Ottawa International Airport.