Category Archives: Air Canada

Air Canada Customers Can Now Ask Alexa for Helpful Travel Information


First Canadian carrier with a Skill for Amazon’s intelligent voice service

MONTREALNov. 15, 2017 /CNW Telbec/ – Air Canada is offering customers additional convenience by becoming the first Canadian airline to develop a skill for Amazon’s popular voice service, Alexa.    Devices with Alexa will use machine learning and artificial intelligence to respond to spoken questions about such things as fare quotes and the status of Air Canada flights.
“Advances in innovative and new technologies like Artificial Intelligence and Natural Language Processing have great promise to deliver more convenience for our customers,” said Mark Nasr, Vice President of Loyalty and eCommerce at Air Canada.    “We’re thrilled to be working with artificial intelligence start-up RozieAI to launch this capability so that customers across Canada can access AC services quickly and simply, using their voice.”
Simply by asking, Air Canada customers will be able to obtain useful travel information from their devices with Alexa.    The skill developed by Air Canada will initially enable Alexa to tell customers the status of their flight, provide fare quotes, and which baggage carousel to go to pick up baggage after a flight, with further topics to be added in the future.    Additionally, Alexa will provide general answers about Air Canada’s mobile app, required travel documents, TSA precheck availability and certain ticket policies.


Air Canada Develops Virtual Reality Experience to Showcase its Unique Dreamliner Offering

Travelers can fly, dine and play virtually on a Boeing 787 Dreamliner from the comfort of their chair

MONTREALNov. 9, 2017 /CNW Telbec/ – Air Canada is the first Canadian airline to use virtual reality technology to simulate the experience of flying on its Boeing 787 Dreamliner for travel agents and potential customers.  Through a fully immersive, interactive experience, users can explore all three cabins of service offered on board the aircraft, including enjoying a virtual International Business Class meal complete with wine in an Executive Pod.
“Air Canada is always developing new ways to enhance the customer experience and to engage partners such as the travel agent community, which plays a key role in helping our customers select the travel options best suited to them. Virtual reality enables us to familiarize thousands of travel agents and potential customers with Air Canada’s offerings through the magic of an interactive, virtual tour,” said Duncan Bureau, Vice President, Global Sales at Air Canada.    “We have already seen an increase in bookings since we began using this technology.”
With the headset on, and controls in hand, the journey begins with an overview of Air Canada’s global route network followed by an exploration of the new Air Canada livery.   On the trip users can experience all three cabins: Economy, Premium Economy or International Business.    Amenity kits, an Air Canada enRoute magazine, tray tables, and in-flight entertainment are just some of the elements that can be touched, opened and moved, guided by an audio-based flight attendant.    Interactive experiences such as dinner service add an extra element of fun.
To complement the Virtual Reality Experience, Air Canada has produced 360 degree videos of the 787 cabin that can be accessed on a mobile device or desktop at

Air Canada’s Boeing 787 Dreamliner virtual reality experience will be available at the following events:

  • Air Canada Pop-Up Poutinerie, Shoreditch, London (UK), until November 11, 2017.
  • True Patriot Love Gala, TorontoNovember 9, 2017;
  • BAZAR ED, Santiago, Chile.  November 22 to 26, 2017;
  • WX Top 100 Leadership Summit, TorontoNovember 23, 2017;
  • EY Entrepreneur of the Year National Gala, The Ritz-Carlton, TorontoNovember 30, 2017.

Canadian airlines suspend winter flights to hurricane damaged St. Maarten

This photo provided by the Dutch Defense Ministry shows storm damage in the aftermath of Hurricane Irma, in Dutch Caribbean Sint Maarten, on Sept. 6, 2017. (Gerben Van Es / Dutch Defense Ministry via AP)


MONTREAL — Canadian travellers hoping to vacation in St. Maarten this winter will have to make alternative plans after hurricane damage forced several airlines to suspend service for the season.

Air Canada issued an advisory on its website saying that damage caused by hurricanes Irma and Maria has resulted in its suspension of all flights to the Caribbean island and Puerto Rico.    Affected customers can obtain a refund.
The storms had deadly consequences for island residents but no material impact on the airline’s results even though it sent several flights to pick up stranded passengers.
AirTransat  also said it has suspended service for the season that was expected to run from Dec. 23 to April 28.
“Due to the impacts of hurricanes, the tourism infrastructure on the island has suffered greatly,” the tour company which operates Air Transat wrote in an email.
“Many hotels have been severely damaged and customer demand has also been affected.”   Meanwhile, WestJet said in an email late Monday that it would resume service to the Caribbean island in May.   Spokeswoman Lauren Stewart said WestJet operated about 16,000 seats to St. Maarten last winter with four weekly flights.   Sunwing couldn’t be immediately reached for comment.   Published reports in St. Maarten say Princess Juliana International Airport sustained up to US$100 million in damages, including to the terminal roof.   The airport has been using temporary facilities since it reopened to commercial traffic Oct. 10.
Other islands that were battered by hurricanes are preparing to welcome Canadian travellers.
Montreal-based Transat said it will begin flights from Toronto and Montreal to Puerto Rico in mid-February, instead of Dec. 24, while its normal service has resumed to most of Cuba.   Transat also said its cruise line partners are reviewing winter itineraries in the Eastern and Southern Caribbean. Revisions are expected to be announced within weeks, but dates of voyage won’t change.  The weather-related disruptions have prompted Air Transat to expand its offerings to popular sun destinations in Dominican Republic, Jamaica, Florida, and parts of Cuba and Mexico. The airline carries Canadians to 35 sun destinations from 22 Canadian cities.

Air Canada and Sky Regional Airlines Conclude 10-Year Extension to Capacity Purchase Agreement



MONTREALNov. 7, 2017 /CNW Telbec/ – Air Canada and Sky Regional Airlines said today they have concluded a 10-year extension to their  existing capacity purchase agreement (CPA), effective April 1, 2017.
“This 10-year extension to the existing capacity purchase agreement with Sky Regional Airlines underscores our confidence in our Air Canada Express partner to provide a seamless operation and customer experience on behalf of Air Canada in a number of our key domestic and transborder regional markets on a cost competitive basis,” said Kevin Howlett, Senior Vice President, Regional Markets and Government Relations at Air Canada.    “With its fleet comprised exclusively of Embraer 175 jet aircraft that has grown to 25 in recent years, Sky Regional strengthens Air Canada’s competitive position in the rapidly evolving North American regional markets as low cost operators continue to grow, both in Canada and the United States.”
“We are very pleased that Air Canada has recognized our commitment to the passenger experience, and are looking forward to continued success as Air Canada offers more regional options for Canadians,” said Russell Payson, Chairman, Sky Regional Airlines.   In addition to Sky Regional, Air Canada has capacity purchase agreements with its other regional airline partners, Jazz, Air Georgian and EVAS, that operate regional Air Canada Express flights on behalf of Air Canada.