Category: Air Canada

Air Canada Unveils New Maple Leaf Lounge at Saskatoon’s John G. Diefenbaker International Airport

  • Showcases Saskatchewan and Canadian design and artworks by local artists
  • The airline’s 17th Maple Leaf Lounge in Canada and the 23rd across Air Canada’s international network

SASKATOON, Sept. 14, 2018 /CNW Telbec/ – Air Canada today unveiled its newest Maple Leaf Lounge at Saskatoon John G. Diefenbaker International Airport (Skyxe). The lounge seats up to 40 customers in an elegant space that showcases Canadian design and art, including work by two Saskatchewan artists, Shawn Evans and Holly Friesen.

Enter a captionAir Canada Unveils New Maple Leaf Lounge at Saskatoon’s John G. Diefenbaker International Airport (CNW Group/Air Canada)

“We are excited to welcome Air Canada and Star Alliance eligible customers to our new Maple Leaf Lounge at Skyxe, which has been created to enhance the overall travel experience for our premium customers,” said Andrew Yiu, Vice President, Product at Air Canada. “Showcasing contemporary Canadian design and artwork, and drawing on the pastoral landscape of Saskatchewan, the lounge is decorated with maple wood screen walls, Canadian-made furnishings and Canadian materials. Customers will be warmly received and enjoy a calm environment in which to work or relax before an Air Canada or Air Canada Express flight.”

“Skyxe is thrilled to welcome a new Air Canada Maple Leaf Lounge at Saskatoon Airport,” said Stephen Maybury, President and CEO of Skyxe Saskatoon Airport. “This highly anticipated new lounge experience strongly complements our existing modern, comfortable and guest centric service offerings.”

“The award winning Skyxe continues to modernize and welcome the world to our city. The trusted brand of the Maple Leaf Lounge is a fantastic addition to what we offer here in our growing prairie community. Thank you to Air Canada for your commitment to Saskatoon,” said Saskatoon Mayor Charlie Clark.

“As one of Canada’s fastest growing metropolitan centers, the opening of an Air Canada Maple Leaf lounge in Saskatoon speaks to the continued interest to invest in our city and confirms Saskatoon as a top destination in Canada,” said Darla Lindbjerg, CEO of the Greater Saskatoon Chamber of Commerce.

“With a sharp increase in arrivals into Saskatoon and strong projections for National and International travel, having a Maple Leaf Lounge at our award-winning John G. Diefenbaker International Airport is very exciting. Being able to offer visitors who are eligible customers an added amenity, will only add to their positive experience in Saskatoon,” said Todd Brandt, President and CEO of Tourism Saskatoon.

The 137-square-metre lounge features such amenities as a full-service bar offering a wide selection of beverages, including Canadian wines and specialty coffees, a self-serve buffet area and comfortable seating with a view of the tarmac. Business travellers planning to work on site may also take advantage of the cyber counter equipped with PCs and colour printing, complimentary Wi-Fi and access to a large variety of digital newspaper and magazine content via the PressReader app.

The Skyxe Maple Leaf Lounge will operate seven days a week, and is conveniently located in the departure gate area, steps away from Air Canada’s departure gates.

Air Canada and its regional partners operate over 110 weekly (17 daily) non-stop scheduled flights this summer from Saskatoon to seven destinations across Canada. It offers up to 1,320 seats departing the city, with up to six daily non-stop flights to Toronto, four to Calgary, three to Vancouver, two to Winnipeg, one to Edmonton, one to Regina and one from Ottawa.

As a leading global carrier, Air Canada offers eligible customers access to 23 Maple Leaf Lounges worldwide including 17 at Canadian airports, plus lounges at New York-LaGuardia, New York-Newark, Los Angeles, London Heathrow, Frankfurt and Paris. More information about Air Canada’s award-winning Maple Leaf Lounges, including eligibility, is here.

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Air Canada Affirmed as North America’s Only Four-Star, Full Service International Carrier by the Independent Research Firm Skytrax

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Audit evaluated more than 1,000 aspects of Air Canada products and services

MONTREAL, Sept. 13, 2018 /CNW Telbec/ – Air Canada’s Four-Star rating has been affirmed by Skytrax, the international air transport rating organization whose research is used for benchmarking in the global airline industry. The rating is based on assessment of more than 1,000 aspects of the airline’s airport and onboard products and services and makes Air Canada the only Four-Star, full-service international carrier in North America, a distinction first earned in 2013.

Air Canada’s Boeing 737MAX. (CNW Group/Air Canada)

“We are delighted that Skytrax has re-affirmed Air Canada’s Four-Star rating and we are proud to be the only international network carrier in North America to hold this coveted distinction. These results validate our strategy to invest in our onboard and airport products, services and people. In particular, we are thrilled that Skytrax concluded our new Air Canada Signature Suite at Toronto-Pearson ‘can now be considered amongst the best, if not the best in the world for Business Class’ pre-flight dining,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer, at Air Canada.

“The Skytrax ranking equally reflects the professionalism and dedication of our employees, who work very hard every day to deliver elevated service to our customers. All 30,000 of us at Air Canada are committed to further improve our product offerings so that our customers can continue to enjoy a memorable and unique experience whenever they fly Air Canada.”

As part of the 4 star re-certification by Skytrax, Air Canada was also awarded high marks for the recently introduced Air Canada Signature Class service on select North American trans-continental markets, the new Business Class seat offered on the Boeing 737MAX aircraft, the state-of-the-art entertainment system on the Boeing fleet, as well as the service concept offered in Premium Economy Class, all reflective of the significant investment in product undertaken over the previous years.

In July, for the seventh time in nine years Air Canada was named Best Airline in North America, as well awarded the distinction of Best Business Class in North America, by the Skytrax World Airline Awards, which are based on survey results of 20 million global travelers. Skytrax airline Star ratings are based on evaluations by individual Skytrax auditors and the Certified Airline Rating is the only global airline quality ranking program applied through direct and professional analysis of Product and Service quality standards. For the 2018 audit of Air Canada, the Skytrax evaluators’ analysis included a complete review of Air Canada’s suite of products (Signature Class, Business Class, Premium Economy and Economy) on various flights to/from Europe, South America, Asia, the US, and within Canada. For more information on Skytrax’s audit process, please see skytraxresearch.com/service/airline-ratings/

Canadian airfares rising more than 10 per cent in third quarter: survey

SEPTEMBER 12, 2018 | DARRYL DYCK/THE CANADIAN PRESS

An RBC survey says airfares rose by more than 10 per cent in the first two months of the third quarter as Air Canada and WestJet Airlines Ltd. passed along higher crude oil prices.

Despite slipping a bit in August, fares rose 12.5 per cent at Air Canada for July and August and were 11.3 per cent higher than a year earlier at WestJet.

The country’s two largest airlines implemented fare increases in July, mostly on domestic routes.

Analyst Walter Spracklin says he expects fares will increase further, with Air Canada likely being more aggressive in passing along oil price increases.

He says Calgary-based WestJet is likely still recovering from weak booking levels resulting from the threat of a pilot strike.

Passenger traffic remains strong with WestJet reporting 8.1-per-cent growth in August, less than the capacity growth of 10 per cent.

JUST GONE – Missing passport remains missing

11 SEP 2018 – TravelIndustryToday.com

The RCMP says it’s wrapped up its investigation into the disappearance earlier this summer of an Air Canada flight attendant’s passport that led to the lengthy questioning of passengers on the Winnipeg airport tarmac. Police say no charges will be laid after the passport, which has still not been found, got lost June 24 during Air Canada flight 385 from Montreal.

The attendant asked passengers to search their seats and the crew called the Mounties, who sent two officers aboard to question each passenger.

The questioning in some cases took 90 minutes, which later prompted Winnipeg criminal defence lawyer Joshua Rogala to suggest the passengers may have been arbitrarily detained, in breach of the Canadian Charter of Rights and Freedoms.

The RCMP has previously said the situation was unique and officers responded appropriately by speaking with those who needed to get off the plane first.

The Canadian Transportation Agency wrote Friday that no complaints had been filed about the questioning, while Air Canada said last week that it had no response to criticisms about the incident.

“The decision to hold the passengers on the plane was made by the RCMP, so we have no further comments,” airline spokesperson Peter Fitzpatrick wrote on Friday.

Police notes obtained through a freedom-of-information request show the flight attendant had also lost her debit card, but it was later found in a bathroom at the rear of the plane.

Air Canada, WestJet issue travel advisories as Florence, Isaac & Olivia barrel towards land

Tuesday, September 11, 2018 Posted by Kathryn Folliott travelweek.ca

TORONTO — Hurricane Florence is churning towards the U.S. East Coast as a Category 4 storm as Isaac beelines for the Caribbean and Olivia heads for Hawaii, prompting airlines including Air Canada and WestJet to issue travel advisories and waive change fees for a growing list of destinations.

Florence, currently a Category 4 hurricane and forecast to ramp up to a Category 5, is heading straight for South Carolina, North Carolina and Virginia. Landfall is expected in the very early hours of Sept. 14.

Air Canada is waiving change fees for travellers who purchased an Air Canada ticket no later than Sept. 10 for travel Sept. 12 – 16, with an itinerary that includes a flight to or from North Carolina, South Carolina, Virginia or Georgia.

WestJet’s advisory applies to Myrtle Beach-bound passengers, for travel on Sept. 14.

Meanwhile Isaac, tipping between tropical storm and hurricane status, is heading for the Lesser Antilles islands in the Caribbean, potentially by Sept. 13. WestJet is waiving change fees for Bridgetown flights Sept. 14, while Air Canada’s Bridgetown advisory applies to tickets purchased no later than Sept. 10, for travel Sept. 12 – 14. Carnival is also keeping an eye on the storm, making port adjustments to its Sept. 8 Carnival Vista itinerary.

And in Hawaii, just recently shaking off the wind and rain from Hurricane Lane, Air Canada’s advisory for Tropical Storm Olivia applies to tickets purchased no later than Sept. 10 for travel between now and Sept. 13, for any flight to or from Hawaii. WestJet’s advisory applies to travel to/from Hawaii Sept. 11 – 13.

The biggest storm of the three so far is Florence and in the U.S. mandatory evacuations are in place for parts of North Carolina, South Carolina and Virginia.

Hurricane Florence’s top winds dipped to 215 kph this morning, but it remains a Category 4 storm and is expected to approach the most-damaging Category 5 status as it slows and strengthens over very warm ocean water off the coast of North and South Carolina.
The centre of the massive storm is then forecast to meander Thursday, Friday and Saturday over a stretch of coastline saturated by rising seas, inundating several states with rainfall and triggering life-threatening floods.

The size of Florence is “staggering,” says National Hurricane Center Director Ken Graham.

“We could cover several states easily with the cloud cover alone,” he added. “This is not just a coastal event.”

Rainfall will be extremely heavy, dumping up to 10 to 20 inches over the next seven days over much of North Carolina and Virginia, and up to 30 inches in some places. Combined with high tides, the storm surge could reach 12 feet at the centre of the storm, say forecasters.

North Carolina Gov. Roy Cooper said his state is “in the bullseye” and urged people to “get ready now.”

South Carolina’s governor ordered the state’s entire coastline evacuated starting at noon today and predicted that one million people would flee as highways reverse directions. Virginia’s governor ordered a mandatory evacuation for some residents of low-lying coastal areas, while some coastal counties in North Carolina have done the same.

Tuesday’s seven-day rainfall forecast showed 20 inches or more falling there, part of a wide swath of rainfall that could total 10 inches or more over much of Virginia and drench the nation’s capital.

Florence could hit the Carolinas harder than any hurricane since Hazel packed 209 kph winds in 1954. That Category 4 storm destroyed 15,000 buildings and killed 19 people in North Carolina. In the six decades since then, many thousands of people have moved to the coast.

Watches were in effect today for a storm surge that could reach up to 12 feet at high tide on a stretch from Cape Fear to Cape Lookout in North Carolina, forecasters said. A hurricane watch was in effect for Edisto Beach, South Carolina, to Virginia’s southern border, and the first hurricane-force winds arriving late Thursday.

Florence is expected to linger once onshore, downing trees, knocking out electricity and causing widespread flooding.

A warm ocean is the fuel that powers hurricanes, and this area of the ocean is seeing temperatures peak near 85 degrees (30 Celsius), says hurricane specialist Eric Blake. And with little wind shear to pull the storm apart, Florence’s hurricane-strength winds are expanding, reaching 64 kilometres from the eye of the storm.

“Unfortunately, the models were right. Florence has rapidly intensified into an extremely dangerous hurricane,” said Blake, predicting that the hurricane’s top sustained winds would approach the 253 kph threshold for a wost-case Category 5 scenario.

By 8 a.m. this morning Florence was centred about 1,530 kilometres east-southeast of Cape Fear, North Carolina, and moving west-northwest at 24 kph. Its centre will move between Bermuda and the Bahamas on Tuesday and Wednesday and approach the coast of South Carolina or North Carolina on Thursday.

As Air Canada soars, WestJet takes a predictable nosedive

The Toronto Star – By DAVID OLIVE, Business Columnist

One of today’s most compelling business sagas is the reversal of fortunes at WestJet Airlines Ltd.

For most of its 22-year existence, the Calgary-based company has been one of the world’s few consistently successful major airlines.

But today’s WestJet appears to be on a flight path to mediocrity, or worse. In its most recent quarter, WestJet reported its first loss in 13 years.

Should WestJet investors, employees and customers be worried?

In a word, yes.

WestJet described its abysmal second-quarter performance as the result of a perfect storm of higher fuel costs, cancelled bookings due to a threatened pilots’ strike and weather disturbances.

But WestJet’s worsening financial performance pre-dates those conditions.

WestJet’s profits have dropped 22.8 per cent over the past three years. In its zeal for growth, the airline has committed the basic business failing of allowing growth in costs during that time (up 17.1 per cent) to outpace growth in revenues (12.5 per cent).

And about that perfect storm: WestJet would not have suffered the loss of tens of millions of dollars’ worth of bookings this year due to a threatened pilots’ strike if its labour relations, once a model of harmony for the industry, were not so fractious.

And the fuel bill has been more punishing than need be due to WestJet’s rapid expansion of its aircraft fleet without sufficient additional revenues to offset a coincident recovery in the world oil price.

Working with the same industry conditions, WestJet’s archrival, Air Canada, is in the midst of a turnaround for the ages.

Air Canada now outperforms all of its North American major-airline peers on the key metric of revenue per employee, at $688,000 to WestJet’s $392,000.

AC has gone from barely breaking even three years ago to posting a robust $2-billion profit in 2017. Over the past five years, shares in Air Canada have soared in value by about 800 per cent.

WestJet stock has gone in the other direction. The stock-market value of WestJet has plunged by about 45 per cent since its 2014 peak.

WestJet has strayed from an original business model that made it both financially successful and Canada’s favourite, most passenger-friendly major airline.

Recall that the old WestJet, like the Texas-based Southwest Airlines Co. it was modelled on, was a non-union carrier whose employee profit-sharing and folksy management kept unions at bay.

The old WestJet flew just one aircraft type, the industry workhorse Boeing 737. That saved enormous sums of money on training, maintenance and aircraft downtime.

The old WestJet was a strictly domestic carrier, save for a few vacation-package flights to relatively nearby sunspots in North America and the Caribbean. It offered just one product: Discount-fare, medium-haul flights on routes carefully selected for their profitability.

And the old WestJet was distinctive. Proudly Western Canadian, it was determined to match its nationally beloved Alberta peer, Wardair, in exemplary treatment of employees and passengers, an airline where senior management helped clean the aircraft cabins.

In recent years, however, WestJet has been made over into an impersonal, multi-functional airline like Air Canada, but without AC’s immense financial resources and entrenched market position.

At today’s WestJet, many pilots are unionized. And union drives are underway with unhappy flight attendants and ground crews. During the eight-year tenure of CEO Gregg Saretsky, a period marked by rapid growth and diversification at WestJet, the airline lost touch with its employees.

Saretsky abruptly departed in March. But in May, WestJet was revealed to have asked selected passengers to spy not only on WestJet’s in-flight employees, but those of competing airlines. WestJet apologized “unreservedly” for the unseemly incident.

Today, industry experts say, what keeps flyers loyal to both AC and WestJet is their loyalty rewards programs, not their customer satisfaction levels. The latter are now indistinguishable. And the two airlines’ pricing regimes are effectively identical. WestJet, no longer a committed discounter, has raised its fares five times this year.

If passenger TLC is no longer a WestJet hallmark, discontented employees help explain why. Both WestJet and Air Canada face formal allegations of maltreatment of flight attendants — yet another indication the two carriers have become same-as airlines.

The new WestJet flies several aircraft types, including the Boeing 767, the Q400 turboprop and the Saab 340B. And WestJet will soon take delivery of the first of 20 Boeing 787-9 “Dreamliners” it has ordered.

Operating a Dreamliner, one of today’s most expensive commercial aircraft, is a statement that an airline has “arrived.” WestJet now wishes to be known as “a global airline.”

Few global airlines have avoided a spell in bankruptcy protection, including Air Canada. Other troubled carriers have been merged out of existence. They include a Wardair that was a victim of the same over-expansion with which WestJet is now flirting.

Finally, the WestJet brand has been diluted by the company’s confusing new variety of products.

The new WestJet operates short-haul, medium-haul, vacation-package, trans-ocean, premium-priced and deep-discount flights (its new Swoop airline). A WestJet that once vowed not to fly east of Manitoba now flies to Europe. With its Dreamliners, WestJet hopes to serve Pacific and South American destinations, as well.

WestJet has not gained mastery of its new size and complexity. Last year, the company’s total operating costs surged past the $4-billion threshold, on a revenue base of just $3.9 billion.

WestJet began life as a repudiation of the hulking, passenger-insensitive Air Canada. WestJet is now set on matching its archrival in revenues and product diversity.

But Air Canada, one of the world’s dozen biggest airlines, with 2017 revenues of $13.3 billion, has the resources to defend its markets and finance expansion. WestJet’s profits of $284 million last year were just 14.2 per cent of Air Canada’s. And in revenue terms, a comparatively diminutive WestJet is essentially an overgrown regional carrier whose reach appears to exceed its grasp.

WestJet now operates about 170 aircraft, more than half the size of AC’s fleet of 300. But WestJet generates only 29 per cent of AC’s revenues – a warning signal Bay Street has so far ignored.

WestJet finally acknowledged last month that it is over-stretched, announcing a campaign to cut an annual $200 million from the firm’s costs.

Distracted by its pell-mell growth ambitions, WestJet lost focus on its existing business — on controlling costs, on cosseting its passengers, on respecting its employees and offering a product that was something special in the skies.

In a nutshell, today’s WestJet appears to be running on hubris, not wise management.

The shame of it is that, while Canadian travellers still mourn the demise of Wardair, they would not miss the new WestJet. It has, after all, become an airline like the others.

David Olive is a business columnist based in Toronto. Follow him on Twitter: @TheGrtRecession

Air Canada mobile app breached, data of 20,000 customers may have been accessed

Some 20,000 Air Canada customers woke up Wednesday to learn their personal information may have been compromised after a breach in the airline’s mobile app, which prompted a lock-down on all 1.7 million accounts until their passwords could be changed.

Air Canada said it detected unusual login activity between Aug. 22 and Aug. 24 and tried to block the hacking attempt, locking the app accounts as an additional measure, according to a notice on its website.

Mobile app users received an email Wednesday morning alerting them as to whether their account had been affected.

The app stores basic information including a user’s name, email and phone number.

Any credit card data is encrypted and would be protected from a breach, Air Canada said.

But Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile, the company said.

Air Canada declined to respond to questions, referring The Canadian Press to its website.

The risk of a third party obtaining a passport in someone else’s name is low if the user still has their passport and supporting documents, according to the federal government.

Users can reactivate their account along stricter password guidelines by following instructions emailed to them or prompts when logging in.

Some users reported problems with the process on social media, likely due to the volume of customers trying to unlock their account.

Air Canada advised anyone looking to access the app to keep trying.

In March, the airline said some customers who booked hotels through its former travel partner Orbitz may have had their personal data stolen.

Nearly 2,300 bookings through Air Canada hotel options could have been involved in a data breach of hundreds of thousands of records that Orbitz reported earlier this year, Air Canada said.

The Expedia-owned travel website operator, whose platform Air Canada no longer uses, disclosed on March 20 that hackers may have accessed personal information from about 880,000 payment cards in 2016.

Air Canada, WestJet raising checked baggage fees for lowest-fare passengers

MONTREAL – THE CANADIAN PRESS – 28 August 2018

Many Canadians will be forced to spend a little more to travel after Air Canada and WestJet Airlines Ltd. said they are increasing fees for passengers to check their bags.

The country’s two largest airlines are raising the fee for the first checked bag to $30 from $25, and for the second bag to $50 from $30.

The moves were made swiftly after major U.S. airline JetBlue Airways Corp. hiked its fees for checked bags and to change a ticket.

“This is the first change since 2014 and will help offset overall increasing costs and keep overall ticket prices competitive,” Air Canada spokeswoman Isabelle Arthur wrote in an email.

The new baggage fees apply on flights across Canada, to and from the United States, the Caribbean and Mexico, departing on or after Oct. 5.

WestJet’s changes apply on flights starting Oct. 1 for domestic bookings made as of last Friday, and as of Tuesday on flights to the U.S. and international destinations.

“By raising fees for optional services, such as checked bags, we can continue to maintain the lower fares our guests expect,” added WestJet spokeswoman Lauren Stewart.

She said its fares and fees allow passengers to pay for services that matter most to them.

The fees apply to the lowest fare classes at both airlines.

Air Canada economy flex and economy comfort fares will continue to receive a first checked bag free of charge as will elite members and those who booked Air Canada Vacations packages. Military personnel with identification have up to three free checked bags, regardless of destination.

Fees are waived for WestJet Plus passengers, gold and silver rewards members or those booking with RBC World Elite Mastercards.

Porter Airlines says its fees aren’t changing.  Air Transat and Sunwing couldn’t be immediately reached for comment.

Airlines have been adding fees for a decade and now charge for seats with more legroom, early boarding, upgrades, food and beverages, entertainment and wireless access. Air Canada earned more than $1 billion from these payments last year while WestJet collected about $440 million.

The world’s top 10 airlines collected US$29.7 billion in revenues from ancillary fees last year, up from US$2.1 billion a decade ago, according to IdeaWorksCompany, a U.S. research company that tracks airline revenue.

Air Canada Announces Appointment of Ferio Pugliese as Senior Vice-President, Government Relations and Regional Markets

MONTREAL, Aug. 24, 2018 /CNW Telbec/ – Air Canada today announced the appointment of Ferio Pugliese as Senior Vice-President, Government Relations and Regional Markets effective August 20, 2018. Mr. Pugliese is succeeding Kevin C. Howlett, Senior Vice-President, Government Relations and Regional Markets, who will be retiring in November after 45 years of dedicated service. Mr. Pugliese will be based in Toronto, and will report directly to Calin Rovinescu, President and Chief Executive Officer.

“As a global carrier connecting 64 Canadian cities and communities to more than 220 worldwide markets on six continents, one of Air Canada’s key priorities is continuing to outreach and strengthen the partnerships we have in the cities and communities we fly to, and our relationships with all levels of government in Canada. Ferio’s solid, diverse experience from several Canadian organizations is well-suited to oversee these important relationships, and to also lead the strategic direction of Air Canada’s regional operations including our relationships with our regional carriers operating on Air Canada’s behalf. I take this opportunity to congratulate Kevin on his upcoming retirement this fall, and thank him for his valuable and tireless work,” said Mr. Rovinescu.

Prior to joining Air Canada, Mr. Pugliese was previously Executive Vice-President, Customer and Corporate Affairs at Hydro One Inc. He has also held senior leadership positions at other Canadian companies including WestJet, WestJet Encore and Catalyst Paper Corporation.

Air Canada Expands Acceptance of Alipay and WeChat Pay to North American and Hong Kong Websites

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Offers additional convenience for international customers, supports airline’s global growth

MONTREAL, Aug. 21, 2018 /CNW Telbec/ – Air Canada today announced that Alipay and WeChat Pay as payment choices are now available when booking on the carrier’s North American and Hong Kong websites. Air Canada is the first Canadian airline and is amongst the first North American carriers to offer these secure payment options in North America.

“Since last fall, our customers around the world have been able to use their preferred local method of payment when purchasing flights on aircanada.com in their home country, including Alipay and WeChat Pay options in China. With increasing numbers of customers purchasing tickets in North America and Hong Kong looking to use these alternate forms of payment, we are very pleased to expand AliPay and WeChat Pay options to aircanada.com bookings in Canada, the USA and Hong Kong. This is another important element of our global expansion strategy as we increase our focus on providing our international customers with their preferred method of payment when purchasing outside China,” said John MacLeod, Vice President, Global Sales and Alliances at Air Canada.

Air Canada processes alternative and local payment methods via a single gateway. This makes it easy for the airline to expand, adding new payment methods as needed without requiring individual contracts, or additional development work. Air Canada’s customers are able to transact locally on aircanada.com using iDeal in the Netherlands, Sofort and Giropay in Germany, Bancontact in Belgium, Poli in Australia, Alipay plus WeChat Pay in China, Canada, the USA and Hong Kong.