Category: Air Canada

Air Canada / Air Canada rouge Winter 2019 Long-Haul changes as of 16 July 2019

News provided by – link to full article

By Jim Liu – Posted 17 July 2019

Air Canada in the last few weeks filed additional changes to its long-haul operation for winter 2019/20 season, including service operated by Air Canada rouge. Latest adjustment as of 16 July 2019 as follows.

Montreal – Frankfurt 787-9 replaces A330-300 during following: 01DEC19 – 08DEC19, 18DEC19 – 05JAN20
Toronto – Frankfurt AC876/877 aircraft changes, 787-9 replaced by following:
27OCT19 – 30JAN20 777-200LR
31JAN20 – 27MAR20 777-300ER

Toronto – Vienna Planned seasonal frequency adjustment from 7 to 5 weekly unchanged. 787-8 replaces -9 from 27OCT19 to 04FEB20 (-8 previously scheduled for entire winter season)
Toronto – Zurich eff 27OCT19 787-9 continues operating (A330-300 previously filed 27OCT19 – 30NOV19)
Vancouver – London Heathrow 27OCT19 – 16DEC19 787-9 replaces 777-300ER (787-9 in W18 operated in November only)

Air Canada rouge changes:
Toronto – Bogota eff 03DEC19 Increase from 6 to 7 weekly, 767 operating (previously scheduled from 17DEC19)
Toronto – Cartagena eff 14DEC19 A321 replaces A319, increase from 2 to 3 weekly

Previously reported Mainline changes:
Calgary – London Heathrow Selected dates in Feb 2020 scheduled with 777-300ER aircraft, replacing 787-9
Montreal – Brussels eff 26OCT19 787-9 replaces previously filed -8
Montreal – Casablanca 
27OCT19 – 14NOV19 767-300ER replaces A330-300, 3 weekly
eff 07DEC19 Increase from 3 to 4 weekly for winter season

Montreal – Rome Routine seasonal suspension from 31DEC19 to 29FEB20; Previously filed 787-8 service to be replaced by following:
28OCT19 – 30NOV19 787-9
02DEC19 – 30DEC19 A330-300
01MAR20 – 27MAR20 A330-300

Montreal – Sao Paulo Guarulhos 
eff 11DEC19 3 weekly 787-9, new route
Montreal – Shanghai Pu Dong eff 27OCT19 787-9 continues to operate this route, replacing -8
Montreal – Tokyo Narita eff 27OCT19 787-9 continues to operate this route, replacing -8
Toronto – Dubai eff 27OCT19 Increase from 3-4 weekly to 5 weekly, 787-9 operating
Toronto – Milan Malpensa eff 27OCT19 Service converted from year-round to summer seasonal. Previously planned 3 weekly 767 in W19 cancelled 
Toronto – Mumbai 
eff 27OCT19 Seasonal service resumption. Service operates 3 weekly from 27OCT19 to 06DEC19, instead of 4 weekly. 777-200LR operating
Toronto – Rome eff 27OCT19 A330-300 replaces previously filed 787-8. Routine seasonal suspension scheduled from 05JAN20
Toronto – Santiago de Chile – Buenos Aires Ezeiza eff 27OCT19 777-300ER replaces 787-9 in NW18, 5-6 weekly
Toronto – Sao Paulo Guarulhos eff 27OCT19 787-9 continues to operate 1 daily, replacing previously filed 777-300ER
Toronto – Seoul Incheon eff 27OCT19 787-8 replaces -9, service operates 6 weekly for entire W19, instead of 4-6 weekly
Vancouver – Auckland eff 12DEC19 4 weekly 787-8, new route
Vancouver – Hong Kong eff 27OCT19 450-seater 777-300ER continues operating in W19, replacing previously filed 787-9

Previously reported rouge changes:
Toronto – Quito eff 08DEC19 3 weekly 767, new route

Air Canada Named Among the 50 Most Engaged Workplaces for Fourth Consecutive Time

Provided by Air Canada/CNW

MONTREAL, July 18, 2019 /CNW Telbec/ – Air Canada has been ranked among the 50 Most Engaged Workplaces™ for the fourth year in a row for its commitment to employee engagement by Achievers, an employee social recognition company.

Air Canada Named Among the 50 Most Engaged Workplaces for Fourth Consecutive Time (CNW Group/Air Canada)
Air Canada Named Among the 50 Most Engaged Workplaces for Fourth Consecutive Time (CNW Group/Air Canada)

“We are thrilled with this recognition from Achievers as it affirms we remain on the right track fostering our employee culture to position Air Canada as a forward-thinking company. We believe culture is a competitive advantage, thus having an engaged workforce is an important business priority for us. We have continued to further evolve our culture to provide our 33,000 employees the opportunity to act as entrepreneurs and take responsibility as they deliver excellent service to customers. Our employees’ engagement is a significant reason why Air Canada was recently rated the Best Airline Staff in Canada in addition to Best Airline in North America by the widely-respected Skytrax World Airline Awards,” said Arielle Meloul-Wechsler, Senior Vice President, People, Culture and Communications at Air Canada.

The Achievers award is the most recent recognition Air Canada has received for human resources, corporate culture and employee engagement. Other awards this year include the following acknowledgements:

  • Receiving the inaugural award for Diversity in Leadership at the 2019 Airline Strategy Awards presented in London, England. The prize recognizes an airline organization that promotes diversity among its senior leadership team;
  • Named one of Canada’s Top 100 Employers in Canada (2019) for the sixth consecutive year by Mediacorp Canada Inc for Air Canada’s unique employee support and engagement programs;
  • Recognized as one of Montreal’s Top Employers for 2019 for the sixth consecutive year by Mediacorp Canada Inc. as having exceptional human resources programs and forward-thinking workplace policies, as compared to others in their industry and region;
  • Recognized as one of Canada’s Best Diversity Employers for 2019 for the fourth consecutive year by Mediacorp Canada Inc. Air Canada was recognized for its partnerships to create inclusive workplaces for employees from five diverse groups:  women, visible minorities, persons with disabilities, Aboriginal peoples, and lesbian, gay, bisexual and transgender (LGBTQ2) people; 
  • Among the 20 most attractive company brands that Canadians want to work for and actively seek out when looking for work in Canada, according to the Randstad Employer Brand Research independent survey.

Additional information about Air Canada’s People and Human Resources is in the “Employees” section of the 2018 Corporate Sustainability Report at:

‘It’s about stability’: Unifor union president supports Air Canada’s bid for Transat

News provided by Global News – link to full story

READ: Additional story by The Globe and Mail from The Canadian Press

By Julien Arsenault – The Canadian Press – 17 July 2019

An Air Transat plane is seen as an Air Canada plane lands at Pierre Elliott Trudeau International Airport in Montreal on Thursday, May 16, 2019.
An Air Transat plane is seen as an Air Canada plane lands at Pierre Elliott Trudeau International Airport in Montreal on Thursday, May 16, 2019.Ryan Remiorz/The Canadian Press

The largest private-sector union in the country says Air Canada is employees’ best option when it comes to the purchase of Quebec tour operator Transat A.T.

Unifor president Jerry Dias argued in an open letter Wednesday that while takeovers can work against employees’ best interest, his union is backing the option that offers the most stability and job security.

WATCH: Air Canada in exclusive talks to takeover Air Transat

Last month Transat’s board of directors approved a takeover offer by Air Canada over other bidders, though the $520-million deal faces legal and regulatory scrutiny along with resistance from major Transat shareholders.

The announcement came three days after Ottawa greenlighted Onex Corp.’s proposed $3.5-billion acquisition of WestJet Airlines Ltd. on June 24.

READ MORE: Federal transport minister approves sale of WestJet to Onex at price reduced by 737 Max issues

Dias said in a phone interview Wednesday that hedge funds have little stake in protecting companies in the long-term and frequently wind up selling off profitable parts before abandoning ship.

“They bust up the company, they sell off the assets,” he said. “At least a company like Air Canada has a long history, and they’re not going anywhere.”

“For me it’s about stability. It’s about a common-sense business model that keeps people employed instead of an industry that’s based on making a quick buck,” Dias said.

Unifor represents more than 4,000 sales and customer service agents at Air Canada, but no employees at Transat, where about half of the 5,000 workers are unionized.

READ MORE: Air Canada to buy Transat for $520 million

Other unions representing machinists, flight attendants and pilots on both sides of the pending purchase say it is still too early to weigh in.

The two companies say the deal will likely close early next year. It must pass the scrutiny of the Competition Bureau and win over major Transat shareholders.

Letko, Brosseau and Associates, the Montreal-based travel company’s largest stakeholder at just under 20 per cent, has stated its opposition to the $13-per-share purchase price.

The Quebec Federation of Labour Solidarity Fund and the Caisse, which hold 11.56 per cent and 5.83 per cent, respectively, have not yet made their opinions public.

© 2019 The Canadian Press

Boeing insists fix to 737 Max software will ‘get it right,’ but flights are likely still months off

News provided by CBC News – link to full story

Families of crash victims also want tough look at how FAA certifies planes

Kazi Stastna · CBC News · Posted: Jul 18, 2019 4:00 AM ET

Air Canada grounded the 24 Boeing 737 Max jets it had in its fleet in March 2019 after a second Max plane experienced the same problem with the flight-control system as Lion Air Flight 610 had in Indonesia in October. (Chris Helgren/Reuters)

It’s the height of the summer travel season, and if the country’s major airports are anything to go by, commercial flights are humming along at a brisk clip, but there’s not a 737 Max jet in sight — and likely won’t be for months.

Boeing’s bestselling plane, which was grounded last March after two 737 Max jets crashed, killing 346 people, including 18 Canadians and at least four permanent residents of Canada, likely won’t be back in operation until December or January 2020, industry watchers predict. 

That doesn’t mean that Boeing has stopped making the planes. And even as investigations and hearings into the cause of the air disasters are taking place, including one held Wednesday by U.S. lawmakers in Washington, the company is still producing about 42 Max jets a month.

Analysts predict it could have around 350 in inventory by year’s end.

There is a huge need for the planes, said Karl Moore, an associate professor at the Desautels Faculty of Management at McGill University who studies corporate strategy and organization and has advised several major airlines, including Air Canada.

“There’s growth in airlines around the world, and that’s the forecast for a number of years and an overall larger demand from travel,” he said.

Certification delayed

As of June of this year, passenger traffic was up five per cent from the previous year, and the commercial airline industry showed a net profit of $28 billion US, according to the International Air Transport Association (IATA).

“With the exception of Southwest Airlines, every Max operator is flying more this summer than it did before,” said Colorado-based aviation analyst Mike Boyd.

Whether Boeing will be able to meet the needs of airlines remains an open question.

Daniel Elwell, acting administrator of the U.S. Federal Aviation Administration, testifies during the House transportation and infrastructure committee aviation subcommittee hearing in March. The subcommittee held another hearing into the Boeing air disasters Wednesday. (Joshua Roberts/Reuters)

The company is in the process of testing an update to the software that caused an automated feature known as the Maneuvering Characteristics Augmentation System, or MCAS, to push the nose of the jet down when it detected an erroneous sensor reading. When pilots on two separate flights — Lion Air Flight 610 in October 2018 and Ethiopian Airlines Flight 302 in March — couldn’t override it, the planes crashed.

The Federal Aviation Administration, which is the U.S. agency that has to recertify the plane and clear it for flight, also recently asked the company to correct another problem with the flight-control system, which has pushed the ungrounding of the 375 planes airlines around the world took out of circulation further off than the summer or fall date some were expecting.

Civil aviation authorities in Indonesia, Ethiopia, the U.S. and other countries are also reviewing factors such as maintenance, pilot training, the absence of information about MCAS in the plane manual and FAA oversight of the initial certification of the 737 Max in 2017. 

Saudi airline ditches 737 Max

Boeing has a lot riding on clearing the certification process. The crisis is expected to cost it billions of dollars. The company’s April financial results showed its profit down 21 per cent in the first three months of the year, and it has lost $40 billion US in market value since the start of March.

It’s also facing multiple wrongful death suits that it’s expected to settle to the tune of $1 billion US, according to an estimate from the Bloomberg Intelligence report.

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At least one airline, Saudi Arabia’s flyadeal, has cancelled its order for 50 737 Max planes and taken its business to Boeing’s rival, Airbus.

Every month that it can’t deliver the planes means Boeing is paying to store them and not seeing any profit.

Reducing inventory, which Boeing did in April when it cut 737 Max production from 52 to 42 planes a month, also has a cost, since the company has already made investments and hiring decisions based on higher production numbers.

“Part of it is you don’t want to lay off the men and women who make them because they’re well trained. It’s hard to replace them. It takes years to do that,” Moore said.

Air Canada delays, suspends some seasonal routes

Nevertheless, some analysts and airlines have been bullish about the company’s ability to weather this crisis and unload its backlog of jets once it’s given the green light by the FAA. 

“We expect Boeing to work through near-term issues with the 737 MAX,” said J.P. Morgan aerospace industry analyst Seth M. Seifman in a research report that forecast the company’s share price to rise from the roughly $369 it’s trading at today to $430 by December. 

In May, American Airlines CEO Doug Parker said he trusted there was an “absolute fix” for the software problem and would be sticking with the 737 Max if it passed FAA certification. 

Admittedly, most airlines have few other options. Airbus, Boeing’s main competitor, has a several-year backlog.

Paul Njoroge, who lost his wife, three children and mother-in-law on Ethiopian Airlines Flight 302, testified during Wednesday’s hearing on Capitol Hill. (Alex Wong/Getty Images)

Air Canada had 24 Max planes in its fleet of 400 aircraft and 37 on order when the planes were grounded in March. The airline said it was operating 75 Boeing 737 Max flights daily before the grounding, carrying 9,000-12,000 passengers. 

The 737 Max jets made up only about six per cent of 1,600 scheduled flights system-wide, but their absence has been felt. The airline has temporarily suspended or delayed some summer routes (full list here) and substituted aircraft on others.

Regulators in the U.S., Europe, Canada and Brazil have agreed to co-ordinate the un-grounding the 737 Max when the time comes, Bloomberg reported last month

China, which has the largest Max 8 fleet in a single country and was the first to ground the planes, could be the outlier, especially as there are currently politics at play in terms of its trade negotiations with the U.S. 

Still, it will be hard for it to maintain that position for too long.

“China has 300 of these airplanes on order, and they desperately need them,” said Boyd.

FAA under microscope

Boeing is not the only one that will have to work to restore its reputation in the wake of the airline disasters.

U.S. lawmakers are looking into whether the FAA’s certification of the 737 Max was rigorous enough or whether it gave Boeing too much leeway.

“They (the FAA) need to be probed as to what they knew and what they should have known and what they should have done,” said Paul Njoroge, who lost his three children, his wife and his mother-in-law when Ethiopian Airlines Flight 302 went down.

A Njoroge family photo from a visit to Niagara Falls. Pictured are Njoroge’s wife, Carolyne, daughter Kellie and son, Ryan, who were killed along with his youngest daughter, Rubi, and his mother-in-law, Ann Wangui Karanj, when Ethiopian Airlines Flight 302 crashed after takeoff from Addis Ababa on March 10. (Njoroge family)

He and Michael Stumo, whose 24-year-old daughter,Samya, died on the same flight, testified before the U.S. House of Representatives subcommittee on aviation along with other expert witnesses Wednesday.

The scrutiny is warranted, says Moore.

“There’s a considerable sense of disappointment — the FAA let us down.” 

Njoroge and Stumo also urged legislators to require pilots be trained on flight simulators, not an online course as has been the case in the past, before recertifying the plane, a cost that would likely have to be borne by Boeing, although not all experts agree it’s needed.

Michael Stumo, whose 24-year-old daughter, Samya, died on Ethiopian Airlines Flight 302 called for better oversight of the plane certification process at the hearing. (Erin Scott/Reuters)

Boeing said it’s working with airlines and regulators to get the software update certified and a training program for pilots in place.

“We have taken a thorough and methodical approach to the development and testing of the update to ensure we get it right,” the company said in a statement to CBC News.

The National Video – 737 Max probe hears from man who lost family in crash

The National Video – Boeing Co. said it will dedicate half of a $100-million US fund it created to address two deadly crashes of its 737 Max planes to financial relief for the families of those killed. 3:04

Whether passengers believe that remains to be seen.

recent survey of U.S. airline passengers by Atmosphere Research travel consultancy found that only one in five respondents said they would definitely fly on 737 Max in the first year once it was reinstated, and two in five would take a more inconvenient or expensive flight to avoid the plane.

Fun in the Sun! Air Canada Introduces Winter Service from Quebec City to Cancun, Mexico and Punta Cana, Dominican Republic

Provided by Air Canada/CNW

First Air Canada direct service between Quebec City l and these sun destinations

MONTREAL, July 17, 2019 /CNW Telbec/ – Air Canada today announced two new winter services from Quebec City (YQB) to popular sun destinations Cancun, Mexico and Punta Cana, Dominican Republic. Service to Cancun begins December 21, 2019 until April 11, 2020, while Punta Cana flights start December 22, 2019 until April 12, 2020. 

An Air Canada Rouge Airbus A321. (CNW Group/Air Canada)
An Air Canada Rouge Airbus A321. (CNW Group/Air Canada)

“We are thrilled to offer residents of Quebec City these non-stop connections to the popular winter getaway destinations of Cancun and Punta Cana. We are adding these new international leisure routes to meet anticipated demand from the capital of Quebec and offer Quebec City residents easy access to incredible holiday experiences,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada.

Travellers who book their next winter getaway departing from Quebec City to Cancun or Punta Cana can benefit from a vacation package offer through Air Canada Vacations that will save them $200 per couple or $400 per family.

With over 700 hotels, resorts, cruises, tours, as well as optional day tours, car rentals and excursions, Air Canada Vacations offers a full selection of leisure travel options to Canadians to more than 40 destinations throughout the Caribbean, Mexico, and Central and South America.

“We welcome the news that Air Canada has chosen to strengthen its presence in Quebec City by offering international flights from YQB. By improving its winter service and adding flights to winter sun destinations, the airline meets the needs and demands of the people of Quebec. This announcement is the result of a great collaboration between Air Canada and YQB,” said Stéphane Poirier, President and CEO of YQB.

The flights will be operated on a 200-seat all-economy Air Canada Rouge Airbus A321. Travellers will be able to stream TV shows and movies to their personal devices via the onboard GoGo Wi-Fi streaming service.

Customers can also collect and redeem Aeroplan Miles through Canada’s leading loyalty program, and eligible customers have access to priority check-in, priority boarding and other benefits.

FlightDepartsArrivesDays of Week
AC1776Quebec City 08:00Cancun 13:00Saturday
AC1777Cancun 14:00Quebec City 18:30Saturday
AC1772Quebec City 08:20Punta Cana 13:50Sunday
AC1773Punta Cana 14:50Quebec City 18:30Sunday

Air Canada in Quebec City

Including these two new routes, Air Canada will offer close to 1.2 million seats in the Quebec City market in 2019. Air Canada, Air Canada Rouge and its regional airline partners flying under the Air Canada Express banner operate approximately 275 flights per week between Quebec and Montreal, Sept-Iles, Gaspe, Toronto and Ottawa.

The Air Canada Foundation also helps support several charities in the Quebec City region, such as Opération Enfant Soleil, Fondation Sourdine and Leucan Region Quebec.

Air Canada Provides Aeroplan Members Greater Flexibility to Manage Flight Reward Bookings

Provided by Air Canada/CNW

  • Aeroplan now offers the most flexible flight reward policies of any Canadian loyalty program
  • Improvements to Aeroplan are part of Air Canada’s promise to build the most rewarding program in the country, launching in 2020

MONTREAL, July 17, 2019 /CNW Telbec/ – Air Canada has revealed changes to Aeroplan that mark the beginning of many improvements being planned as it moves toward launching its new loyalty program in summer 2020.   Designed to make Aeroplan more flexible and member-friendly, the changes to its flight rewards include: full refunds within 24 hours of booking, the option to refund your flight reward up to two hours before departure, a reduction of the refund fee and complimentary changes and refunds for Air Canada Altitude Super Elite 100K members. 

“Choice and flexibility are at the core of our loyalty plans, so we’re excited to introduce the first of many changes for Aeroplan Members as we work to create the best travel loyalty program,” said Mark Nasr, Vice President, Loyalty and eCommerce, Air Canada.  “As Aeroplan celebrates its 35th anniversary this month it provides a strong foundation for our new program. The changes we are announcing today will provide members with more flexibility and peace of mind while still delivering the same unbeatable value so they can reach their travel goals.”  

In order to provide greater ease and flexibility, Aeroplan Members’ new options include:

  • Complimentary, full refunds within 24 hours of booking: Aeroplan Members will be able to cancel and refund Flight Rewards for free within 24 hours of booking.
  • Option to refund your Flight Reward up to two hours before departure: Previously, Aeroplan Flight Reward bookings could not be refunded within 21 days of departure. With these changes, Aeroplan Members will be able to cancel and refund their Flight Reward booking for a fee up until two hours prior to the departure time of the first flight in the reservation. This will apply to all bookings, including those made prior to the new policy coming into effect. Rather than keeping cancelled tickets open for future travel, Aeroplan Miles, taxes and fees will be refunded, and members may book new tickets anytime in the future, delivering greater convenience than before.
  • Reduction of the Refund Fee: Aeroplan will lower the Refund Fee from $150 to $125 for refunds completed via The new, lower fee will apply to all bookings, including those made prior to the new policy coming into effect. Aeroplan diamond status members will continue to enjoy lower fee amounts, and Air Canada Altitude Super Elite 100K members will not be charged the fee.
  • New for Air Canada Altitude Super Elite 100K memberscomplimentary changes and refunds: Air Canada Altitude Super Elite 100K members will now receive complimentary changes to their Flight Reward bookings and refunds when they request a change or refund to their Flight Reward booking. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.

For more information, click here.

Dream vacation turns into flier frustration for Calgary family

Provided by Global News – link to full story and video

By Tomasia DaSilva Reporter  Global News

WATCH: A Calgary family is frustrated after a series of mishaps on their dream vacation and the lack of response from Air Canada. Tomasia DaSilva has the airline’s response and your rights as a flier.

A Calgary family is expressing frustration with how Air Canada handled a vacation gone wrong.

The Percival family said they fully expected flight cancellations when a big snowstorm hit Calgary on April 27 but not the nightmare that followed.

“We knew that it was going to be dicey,” Ellen Percival said.

Calgary family speaks to Global News about their vacation that went wrong, and Air Canada’s response.

Calgary family speaks to Global News about their vacation that went wrong, and Air Canada’s response.Global News

After their first flight was cancelled, they were rebooked on another flight the next day — but that one also experienced delays.

“The captain came over [the intercom] and said, ‘We’re very sorry. There’s been a maintenance issue. The maintenance crew forgot to empty the black water tanks.’”

READ MORE: Canada’s air passenger ‘bill of rights’ comes into effect Monday. Here’s what it means for you

The Percivals ended up missing their connection from Los Angeles to San Diego. The airline rebooked them on another flight but because it would have arrived too late to catch their cruise, they decided to rent a car.

They made it to the ship with moments to spare, but their luggage did not.

“Most of our trip, unfortunately, was spent either sitting at piers or begging people to please find our luggage,” Percival said.

The family said after numerous phone calls asking where the luggage was and not getting any answers, they were forced to go to shopping.

“At one point I just said, ‘I don’t even want my luggage. We’re happy in Old Navy. We’re rocking the look. Could you please just find our luggage and send it home,’” Percival said.

The bags were eventually sent to Calgary. Percival said they were wet and damaged but Air Canada was quick to reimburse them for the luggage as well as the clothes they bought while on the trip.

The Calgary family’s luggage arrives in Calgary without them.
The Calgary family’s luggage arrives in Calgary without them.Courtesy: Ellen Percival
Related on Global News site

But it was a different story when they asked for compensation for some of the other things, Percival said.

“Help us out here a little. We’re not asking for tens of thousands of dollars. I’m asking for $300 and something for the rental car, maybe some points back because we didn’t get those flights and the seat selection as we weren’t on the plane,” she said.

Air Canada sent her an email stating weather was to blame for the cancellation of the first flight and also for subsequent flight delays. The airline told her that was out of their control.

“This wasn’t weather,” Percival said. “This was the captain saying that the black water tanks hadn’t been emptied.”

WATCH: Air Canada turbulence: What are the rights of passengers injured on a flight?

Gabor Lukacs, an air passenger rights advocate, told Global News while the weather explanation flies for the first flight, it doesn’t hold up for the second.

“The maintenance issue — that is something entirely within the airline’s control,” Lukacs said. “They were supposed to do an operation that they failed to do. That was the reason that the flight was delayed and therefore, the airline is on the hook for all expenses and all damages.”

Global News reached out to Air Canada with Percival’s complaint. At first, we were told the file was being reviewed. A day later, Percival got an email saying the airline would be paying her for the rental car and it’s currently looking into the other costs.

Lukacs said the airline should have done that before the media got involved.

“I find it very troubling that in this day and age a passenger has to travel with a journalist on their left and a lawyer on their right to actually be treated fairly,” he said.

The Percivals said this didn’t ruin their holiday — they’re just glad Air Canada stepped up.

“I was just looking for, ‘Wow, that must have really sucked for you. We’re so sorry that you had to spend hours and hours of your holiday sitting in piers waiting for your luggage that never came,’” she said.

© 2019 Global News, a division of Corus Entertainment Inc.

Air Canada Wins for Diversity in Leadership at 2019 Airline Strategy Awards

Provided by Air Canada/CNW

MONTREAL, July 15, 2019 /CNW Telbec/ – Air Canada has won the inaugural award for Diversity in Leadership at the 2019 Airline Strategy Awards presented in London, England. The prize recognizes an airline organization that promotes diversity among its senior leadership team.

Air Canada has won the inaugural award for Diversity in Leadership at the 2019 Airline Strategy Awards presented in London, England. (CNW Group/Air Canada)
Air Canada has won the inaugural award for Diversity in Leadership at the 2019 Airline Strategy Awards presented in London, England. (CNW Group/Air Canada)

“We are very pleased to receive this award because Air Canada has made diversity a strategic focus and this has not only enriched our workplace but it has also become a competitive advantage for our company. One way we have done this is by encouraging diversity throughout the company, including in the leadership ranks. That a well-regarded, international organization such as the Airline Strategy Awards is recognizing our efforts is evidence that we are succeeding in building a truly diverse company,” said Arielle Meloul-Wechsler, Senior Vice President, People, Culture and Communications. 

“Airlines led by the smartest and most innovative management teams still set the benchmark to which others aspire. The Airline Strategy Awards have recognized the best in boardroom leadership for 18 years, and 2019’s winners all excel in this regard,” said Max Kingsley-Jones, executive director content at FlightGlobal and host of The Airline Strategy Awards.

This the first year The Airline Strategy Awards have presented the Diversity in Leadership Award. The winner was chosen based on achievement in areas such as increasing the diversity of a leadership team; promoting and advancing the careers of diverse leaders; and creating organizational conditions that contribute to attracting and retaining diverse leaders and professionals. Air Canada’s award was accepted by Catherine Dyer, Senior Vice President and Chief Information Officer, at an award ceremony on July 14. This is the third consecutive year Air Canada has won an award from Airline Strategy, in 2018 Calin Rovinescu, President and Chief Executive Officer of Air Canada, won for Executive Leadership, and in 2017 Air Canada won for Finance.

Air Canada has been named one of Canada’s Best Diversity Employers for four consecutive years. Its employees work in more than 80 languages, and women occupy prominent roles throughout the airline, from non-traditional roles to the C-suite.  For more information on diversity at Air Canada and its diversity programs please see Air Canada’s 2018 Corporate Sustainability Report at

The Airline Strategy Awards event is organised by Airline Business magazine in partnership with the civil aviation practice of Korn Ferry, the largest human-capital solutions provider in the world. Winners are selected by an independent panel of industry experts. Airline Business also presents its own award, recognising an individual making a lasting strategic contribution to the industry.

Severe turbulence seen on Air Canada flight will only get worse

News provided by – link to full article


An Air Canada plane on a flight from Vancouver to Sydney, Australia experienced severe turbulence Thursday, injuring 37 passengers, nine of them seriously. However, with the climate crisis, this will become a lot more common in the future.

On Thursday, Air Canada flight 33 was diverted to Hawaii after hitting a patch of severe air turbulence. The injuries included lacerations and head, back and neck injuries with some passengers actually being thrown from their seats to the ceiling of the airline cabin.Air Canada spokesperson Peter Fitzpatrick said the Boeing 777-200 was carrying 269 passengers and 15 crew and was about two hours past Hawaii when it hit “severe clear air turbulence.”“In the minds of the passengers, the plane is plummeting hundreds or thousands of feet, but we might only see a twitch of 10 or 20 feet on the altimeter,” said Patrick Smith, commercial pilot, and host of, in an interview with The Points Guy.

Global News Video – click here

“In really rare cases, it can injure people and damage aircraft, but in practice, it’s a comfort and convenience issue rather than a safety issue.” While downplaying the dangers of severe turbulence, he did point out that basically, “turbulence” is a coverall term for an instability in the air around a plane caused by winds, air pressure, temperature differentials, nearby storms, jet streams, weather fronts and other atmospheric conditions.

But It’s Getting Worse, and more frequent

Finding a flight path to avoid turbulence is always a concern for airlines. Although turbulence is often unavoidable, pilots can usually work out where the rough areas will be located by looking at weather forecasts and wind variability data. In fact, most modern aircraft use algorithms to keep tabs on high turbulence zones.But with Clear Air Turbulence (CAT) – you can’t see it – and it’s difficult to predict. That is the big difference in CAT and turbulence caused by weather fronts and other atmospheric conditions.

On May 27  2011 the Moderate Resolution Imaging Spectroradiometer (MODIS) aboard the Terra satellite...
On May 27, 2011 the Moderate Resolution Imaging Spectroradiometer (MODIS) aboard the Terra satellite passed over the western United States and captured this stunning true-color image of wave clouds stretching across the region. The drier air of summer, along with weaker westerly winds, makes wave formation difficult. NASA

A study from the University of Reading published in the journal Advances in Atmospheric Sciences on April 6, 2017, was the first to examine the future of clear air turbulence, according to Digital Journal.

By analyzing the effects of increased CO2 emissions on the jet stream over the Atlantic Ocean, the world’s busiest air corridor, the research team found that the increased CO2 emissions will create havoc in the air.

It was determined that the average amount of light turbulence will have increased by 59 percent, moderate by 94 percent, and severe by 149 percent by the middle of the century. The uneven warming patterns in the jet stream will make it more disordered and stronger, creating, even more, turbulence.

NASA s Kuiper Airborne Observatory  1971-1995:  One of the instruments on this flying laboratory was...
NASA’s Kuiper Airborne Observatory, 1971-1995: One of the instruments on this flying laboratory was an infrared radiometer intended to detect clear air turbulence. NASA

This means that the extreme air turbulence experienced by the passengers on Air Canada flight 33 could double or even triple as carbon dioxide levels in the atmosphere rise. This also means occurrences of severe clear air turbulence will become more common.

“That’s because more C02 means warmer temperatures, which means shifting wind patterns with stronger and less predictable airflow,” said Paul Williams, a professor of atmospheric science and lead author of the 2017 study at the University of Reading in the U.K., according to Global News.

“The special thing about severe (clear air turbulence) is that it’s stronger than gravity,” he said. “So the vertical motions will be happening more rapidly than gravity. If you’re not seatbelted, or any objects are not secured, they will become catapults.”

Continental Airlines Boeing B737-524
Continental Airlines Boeing B737-524 at Houston (IAH)
Nothanks, courtesy of Wikimedia Commons

Cost to airlines increasing

The climate crisis is having economic impacts on the airline industry. While dangerous air turbulence is a threat to safety and economic security, climate change has given us a whole new list of problems associated with global warming. As more and more extreme weather events take place, there will be more frequent groundings of flights.

This means a loss of pay for airline employees and in particular flight attendants who earn an hourly wage while in the air. The disruption of air travel will leave even more travelers stranded at airports – a not-so-pretty picture. But we’re not just talking about blizzards and torrential rains.

Extreme heat can also ground airlines. In June 2017, airlines in Phoenix, Arizona were forced to cancel some flights because it was too hot for planes to take off. Basically, as the air warms, it spreads out, becoming less dense. This results in less lift-generation by an airplane’s wings at a given airspeed as the aircraft gathers speed along the runway, making it difficult to rise off the runway.

Dozens hurt after Vancouver-Australia Air Canada flight hits turbulence

News provided by – link to full article


Posted Jul 11, 2019 12:53 pm PDT

Last Updated Jul 11, 2019 at 4:31 pm PDT

Paramedics tend to passengers injured after severe turbulence forced an Air Canada plane en route from Toronto to Sydney make an emergency landing in Hawaii. (Photo credit: Hurricane Falls)


  • At least 35 passengers on board an Air Canada flight from Vancouver to Sydney were hurt during turbulence Thursday
  • Flight AC33 was about two hours past Hawaii over the Pacific Ocean when ‘unforecasted and sudden turbulence’ hit
  • The turbulence triggered a turnaround and caused ‘minor injuries’ for about 35 travellers, the airline said in an email

Nearly three dozen passengers and crew sustained minor injuries Thursday when an Air Canada flight travelling from Toronto to Sydney, Australia, ran into severe turbulence, prompting an emergency landing in Honolulu.

Flight AC33 was about two hours past Hawaii over the Pacific Ocean early Thursday morning when “unforecasted and sudden turbulence” triggered a turnaround and caused “minor injuries” for about 35 travellers, the airline said in an email.

Eyewitnesses described a gut-churning drop in altitude that slammed passengers and flight attendants into the ceiling.

“We hit turbulence and we all hit the roof and everything fell down, and stuff… people went flying,” passenger Jess Smith told local station KHON in Honolulu.

“I watched a whole bunch of people hit the ceiling of the plane,” said Alex MacDonald. “A couple of the air hostesses were bringing food out at the time, and they hit the roof as well. But as a whole people seem to be OK, didn’t seem to be any major injuries.”

MacDonald added that staff and ground crew were “amazing” in the wake of the incident.

WATCH: Passengers describe the panic onboard during the severe turbulence

The aircraft, a Boeing 777-200, had 269 passengers and 15 crew members on board.

Some received medical attention on arrival at the airport in Honolulu, according to Air Canada.

“Our first priority is always the safety of our flights, passengers and crew and as a precaution, medical personnel are on standby to examine passengers in Honolulu,” Air Canada spokeswoman Isabelle Arthur said.

Honolulu Emergency Services Department spokeswoman wasn’t able to immediately provide details about what kinds of injuries were involved.

The airline said it is arranging hotel accommodations and meals for passengers in Honolulu as well as options for resumption of the flight.

The turbulence happened at about 10,970 metres 966 kilometres southwest of Honolulu, said U.S. Federal Aviation Administration spokesman Ian Gregor.

WATCH: Video taken onboard shows the plane’s oxygen masks hanging from the overhead compartment

-With files from Aleksandra Sagan and The Associated Press