Category: Air Canada

Air Canada closes Toronto – Delhi reservations to late-August 2019

News provided by RoutesOnline.com

By Jim Liu Posted 29 May 2019 10:30

Air Canada in the last few days filed inventory changes, which sees the closure of reservation on Toronto – Delhi route, from 01AUG19 to 29AUG19 (YYZ departure). Reported last week on Airlineroute, the Star Alliance carrier is temporary suspending this route from 15JUN19 to 31JUL19.

AC042 YYZ 2210 – 2135+1 DEL 789 D
AC043 DEL 0010 – 0505 YYZ 789 D

Air Canada extends leased Omni Air 767 to early-Sep 2019

News provided by RoutesOnline.com

By Jim Liu Posted 30 May 2019 09:00

Air Canada on Wednesday (29MAY19) filed additional service changes for Hawaii, as leased Omni Air 767-200ER service extended to early-September 2019.

Vancouver – Honolulu 02JUN19 – 02SEP19 Omni 767 replaces 737 MAX 8, service reduces from 7 to 4 weekly
AC2411 YVR 1715 – 2020 HNL 762 x246
AC2410 HNL 2155 – 0635+1 YVR 762 x246

Vancouver – Kahului 04JUN19 – 31AUG19 Omni 767 replaces 737 MAX 8, service reduces from 7 to 3 weekly
AC2413 YVR 1715 – 2030 OGG 762 246
AC2412 OGG 2205 – 0640+1 YVR 762 246

Air Canada agent right to deny boarding over expired passport, court rules

News provided by CityNews1130.com/The Canadian Press

BY COLIN PERKEL, THE CANADIAN PRESS Posted May 29, 2019 8:52 am PDT

TORONTO — A man whose Canadian passport expired while he was abroad cannot recover any of the costs he racked up after Air Canada refused to let him board his return flight, an Ontario court has ruled.

In its decision, the small claims court found that Gerald Gartner was the author of his own misfortune because he should have ensured his document was valid before trying to fly back to Toronto from St. Lucia.

“The plaintiff was responsible for failing to check his own passport,” Deputy Judge David Dwoskin said in his ruling in Ottawa. “Air Canada determined in good faith that it was required by applicable law or government regulation … to refuse to carry the plaintiff.” 

The case arose in January last year when an Air Canada gate agent prevented Gartner from boarding his return flight because his passport had expired while he was there. He tried showing the agent his driver’s licence, health card and birth certificate — to no avail.

Gartner sued Air Canada for the $8,062.23 he said he spent in courier and other costs getting a renewed travel document as well as for a hotel and taxi fares. Among other things, he alleged Air Canada was in breach of contract by barring him from the flight he had reserved, and negligent in failing to train its out-of-country employees properly on the constitutional right of Canadian citizens to enter the country.

In its defence, Air Canada pointed to its terms and conditions of carriage, which, among other things, state that a valid passport is required for return travel to Canada.

The carrier also told court the Canada Border Services Agency had instructed airlines that gate agents can only accept valid passports as an international travel document and passengers cannot board a flight without one.

While border officials may allow travellers who have arrived in Canada to use other documents to enter the country, airline personnel are neither border agents nor trained as such, Dwoskin said.

The judge also found Gartner’s damages claim for more than $8,000 to cover the expenses he incurred for a new passport and a “lengthy stay at what appears to be a premium hotel” in St. Lucia to have been excessive.

Despite losing his case, Gartner did escape having to pay Air Canada any of its trial costs. Dwoskin said that was because of the “novel circumstances of the case and the public interest respecting the issues raised.”

He did say he would reconsider the costs issue if either side could show it had made a reasonable offer to settle before trial.

Colin Perkel, The Canadian Press

Canada Announces Four Finalists for The Sky’s the Limit Challenge $5-Million Grand Prize

Provided by Natural Resources Canada/CNW

VANCOUVER, May 29, 2019 /CNW/ – Reducing pollution from aviation will create a more competitive and sustainable industry and is critical for building a low-carbon economy. Creating cleaner fuels are central to those efforts.

Canada’s Minister of Natural Resources, the Honourable Amarjeet Sohi, today announced the four finalists of the Impact Canada The Sky’s the Limit Challenge with each finalist receiving up to $2 million to develop his or her solution.

The finalists are:

  • Carbon Engineering Ltd for its Sustainable Aviation Fuel., made from Air, Water and Renewable Electricity (British Columbia);
  • Enerkem for its Sustainable Aviation Fuels from Agro and Forestry Biomass and from Municipal Solid Waste through a Hub and Spoke approach (Quebec);
  • FORGE Hydrocarbons Corp for its Lipid-to-Hydrocarbon Biojet Project (Alberta); and
  • SAF Consortium for its Production of Sustainable Aviation Fuel from flue gas–captured CO2 and low-carbon hydrogen (Quebec).

With the success of the five existing Impact Canada challenges, Minister Sohi announced there will be a sixth challenge on battery innovation, which will be unveiled in the coming weeks. 

Launched in August 2018, The Sky’s the Limit Challenge consists of two competitions. First, the Green Aviation Fuels Innovation Competition challenges Canadian innovators to develop the cleanest, most affordable and sustainable aviation fuel to further reduce pollution from flying. The finalists will now enter an 18-month period to produce the fuel. In March 2021, the team with the best sustainable aviation fuel will be awarded a $5-million Grand Prize to help commercialize their innovation.

Second, in partnership with Air Canada and WestJet, the Cross-Canada Flight Competition is challenging industry to power the first ever cross-Canada commercial flight with a minimum 10 percent blend of made-in-Canada sustainable aviation fuel. The flight competition is open until January 1, 2021, and the first producer to meet the challenge will win $1 million.

The Sky’s the Limit is one of six cleantech challenges that are part of the Impact Canada Initiative. Challenges were designed to attract a diverse range of problem solvers to generate breakthrough cleantech solutions to some of Canada’s biggest unsolved challenges. NRCan is investing $75 million over four years in the challenges: Women in Cleantech ChallengePower Forward ChallengeCrush It! ChallengeThe Sky’s the Limit Challenge and Indigenous Off-diesel Initiative and the upcoming battery challenge.

Minister Sohi made the announcement during the Clean Energy and Mission Innovation Ministerial meetings in Vancouver, where ministers, high-level officials and business leaders from over 25 countries gathered to accelerate progress toward a clean energy future.

Quotes

“This unique challenge is bringing together Canadian consortia to support an incredible innovation in the aviation industry. I want to congratulate the Challenge finalists who are creating cleaner aviation fuel to grow Canada’s clean economy and create good, middle-class jobs for workers.”

Amarjeet Sohi
Canada’s Minister of Natural Resources

“Reducing emissions from the aviation sector is a priority for Canada. As the Government of Canada’s champion for Impact Canada, I am proud of the creative ideas and proposals put forward to develop sustainable fuels. Congratulations to the finalists on leading the charge to lowering our carbon footprint in the aviation industry.”

Karina Gould
Minister of Democratic Institutions

“We truly believe that the environmental challenges faced by the air transport industry can only be overcome by a shared vision amongst every stakeholder. Innovative ideas and collaboration are key elements to accelerate the production and integration of sustainable fuels in aviation. Congratulations to the Challenge’s finalists for playing an important part in making Canada tomorrow’s leader in clean fuel.”

Kateryna Derkach
Director Strategy and Sustainability, GARDN

“WestJet continuously looks at ways to reduce our GHG emissions through investments, technology and a focus on efficient operations. By supporting the development of biojet pathways, such as those proposed by the finalists in The Sky’s the Limit challenge, we can help Canada lead in producing biojet that is both sustainable, as well as economically viable.”

Mike McNaney
Vice-President, Industry, Corporate and Airport Affairs, WestJet

“The development of sustainable aviation fuels is an important step in the Canadian aviation sector’s climate action plan. Air Canada is a leading advocate for Canadian collaboration to develop cleaner fuels and demonstrate their benefits, having conducted eight demonstration and research flights. Our congratulations to the four finalists in their role in advancing these fuels in Canada.”

Teresa Ehman
Senior Director, Environmental Affairs, Air Canada

Air Canada says technical systems ‘beginning to come back online’

News provided by CBC News

Frustrated travellers can still expect delays and cancellations

CBC News · Posted: May 28, 2019 10:36 PM ET | Last Updated: 24 minutes ago

The airline tweeted just before 10:30 p.m. that it is working to resolve the issue. (Mark Blinch/The Canadian Press)

After several hours of delay late Tuesday night, Air Canada said its airport systems, check-in and call centres were “beginning to come back online” following a technical problem. But the airline also noted that many travellers could still be faced with delays and cancellations. 

Several passengers took to social media Tuesday to report being stranded in cities across Canada and the United States.

The airline tweeted just before 10:30 p.m. ET that it was working to resolve the issue. Several hours later, the airline tweeted that the systems were coming back online.

“We’re still expecting some flight delays and cancellations, but we are working hard to move as many customers as possible this evening and we are putting on additional capacity to transport customers affected tonight on flights tomorrow,” a statement from the airline said.

Robin Smith, a spokesperson for the Greater Toronto Airports Authority, said the system was down from approximately 9 p.m. Tuesday to 12:20 a.m. Wednesday.

Smith said the GTAA was temporarily removing restrictions around nighttime flying for Air Canada flights that were delayed by the technical problems.

Even after the statement from Air Canada reporting that systems were starting to come back, many passengers complained on Twitter of ongoing issues with the check-in system and the call centre.

CBC’s Gian-Paolo Mendoza talked to travellers stuck in Vancouver late Tuesday night.

Gian-Paolo Mendoza @gpsmendoza

A couple of travellers stuck in the tail end of #YVR lineups had to cancel plans throughout the day and tomorrow morning. @cbcnewsbc @CBCNews

Ariel Vernon said she was heading to the Interior of B.C., where she’s building a house

“They’re pouring the foundation at 8 o’clock tomorrow morning, so I’m going to miss it.” 

Traveller Cartel Cutler said he was forced to cancel and delay business meetings.

“My whole day is shot tomorrow,” he said.

Air Canada urged travellers to check the status of their flight before heading to the airport and apologized for the inconvenience.

At the peak of the system-wide outage, the Toronto airport’s website showed delays of more than two dozen Air Canada flights.

Air Canada @AirCanada · 8h

We’re experiencing a computer technical issue that is affecting our airport operations, check-in and customer call centres. We’re working to resolve this issue. We thank customers for their patience

Yecid Ortega@OrtegaYecid

I am in the 7689 flight Boston to Toronto. Cancelled. They are telling us to get out bags and go and try to call tomorrow. What? Who is going to pay for the hotel? Inconveniences? I am a poor graduate student.

View image on Twitter

Amanda Simpson@AmandaS1mpson

Uhhh ohhh @AirCanada …system wide it failure has us all being like

View image on Twitter

Matt Salvatore@MattSalvatore

Quick update: Two hours in and no updates from @AirCanada at Pearson. The initial excitement of free pretzels is wearing off and would-be passengers are losing hope. The good news? There are still five boxes of apple juice left on the pretzel cart. More as the story develops…

View image on Twitter

With a file from The Canadian Press

Passengers stranded as Air Canada technical outage stymies airport operations, check-ins

New provided by CBC News

Airline says it is working to resolve problem as frustrated passengers take to social media

CBC News · Posted: May 28, 2019 10:36 PM ET | Last Updated: 28 minutes ago

The airline tweeted just before 10:30 p.m. that it is working to resolve the issue. (Mark Blinch/The Canadian Press)

Air Canada says a computer-related technical issue is affecting its operations, check-in and customer call centres.

Several passengers took to social media to report being stranded in cities across Canada and the United States.

The airline tweeted just before 10:30 p.m. ET that it is working to resolve the issue.

CBC News has reached out to the airline as well as the Greater Toronto Airports Authority to ask how many passengers and flights are affected, and to ask how long the outage is expected to last, but has yet to receive a response. 

Air Canada @AirCanada

We’re experiencing a computer technical issue that is affecting our airport operations, check-in and customer call centres. We’re working to resolve this issue. We thank customers for their patience

Yecid Ortega@OrtegaYecid

I am in the 7689 flight Boston to Toronto. Cancelled. They are telling us to get out bags and go and try to call tomorrow. What? Who is going to pay for the hotel? Inconveniences? I am a poor graduate student.

View image on Twitter
View image on Twitter

Amanda Simpson @AmandaS1mpson

Uhhh ohhh @AirCanada …system wide it failure has us all being like 10:47 PM – May 28, 2019

View image on Twitter

Matt Salvatore@MattSalvatore

Quick update: Two hours in and no updates from @AirCanada at Pearson. The initial excitement of free pretzels is wearing off and would-be passengers are losing hope. The good news? There are still five boxes of apple juice left on the pretzel cart. More as the story develops…10:47 PM – May 28, 2019

Air Canada computer issues causing flight delays across the country

News provided by CityNews1130.com

BY ESPE CURRIE AND PETER WAGNER | Posted May 28, 2019 8:06 pm PDT | Last Updated May 28, 2019 at 8:09 pm PDT

FILE – An Air Canada plane. (THE CANADIAN PRESS/Mark Blinch)
  • It’s not clear right now how many flights at YVR have been impacted or how long the outage is expected to last
  • Air Canada says this is impacting airport operations and call centres

VANCOUVER (NEWS 1130) – Canada’s biggest airline is experiencing a system outage tonight, with computer systems for passenger check-in and call centres down across the country.

Air Canada says this is impacting airport operations and call centres as well, so passengers can’t call the airline for help.

We’re experiencing a computer technical issue that is affecting our airport operations, check-in and customer call centres. We’re working to resolve this issue. We thank customers for their patience 10:20 PM – May 28, 2019

Air Canada @AirCanada

Vancouver Airport tweeted that it’s supporting the airline and asked passengers to monitor their website.

It’s not clear right now how many flights at YVR have been impacted, or how long the outage is expected to last. Air Canada passengers flying into Canada from the United States have also been reporting delays.

Tune in to NEWS 1130 for updates on this developing story.

More to come. 

Gamsahabnida! Air Canada Marks 25 Years of Service to Seoul, South Korea

Provided by Air Canada/CNW

  • Inaugurated three times weekly flights in 1994 onboard Boeing 747 Combi aircraft
  • Flights today are daily onboard Boeing 777 and 787 Dreamliners from both YVR and Toronto Pearson

MONTREAL, May 17, 2019 /CNW Telbec/ – Air Canada is excited to mark 25 years of non-stop service between Canada and Seoul, South Korea. To celebrate this milestone, Air Canada has a special promotion featuring fares from Vancouver to Seoul return, from as low as $1,325 CDN all in, and from Toronto to Seoul return, from as low as $1,525 CDN all in. These celebratory fares are available until May 20, 2019 and are available for purchase now on aircanada.com and via travel agents.

Air Canada launched service to Seoul in 1994 with the Boeing 747-Combi (top), a route that continues today with Boeing 777s and Boeing 787 Dreamliners (bottom). (CNW Group/Air Canada)
Air Canada launched service to Seoul in 1994 with the Boeing 747-Combi (top), a route that continues today with Boeing 777s and Boeing 787 Dreamliners (bottom). (CNW Group/Air Canada)

Prior to the departure of today’s flight AC63 from YVR to Seoul, a celebration was held at YVR where customers also enjoyed traditional cultural performances and activities prior to boarding.

“We are thrilled to celebrate 25 years of proud service between Canada and South Korea. Since 1994, millions of customers have travelled on our airline between our two countries to conduct business, visit friends and family, study, learn more about each country’s wonderful heritage, and to visit UNESCO and cultural attractions. Both countries have introduced a diverse range of delicious, culinary traditions to each other with Korean BBQ and other specialties now enjoyed by more and more Canadians. We are very pleased to be an important link between our two countries, and to help sustain the positive relationship our nations enjoy,” said John MacLeod, Vice President, Global Sales and Alliances, at Air Canada.

“On behalf of YVR, I would like to congratulate Air Canada on a successful 25 years of serving Vancouver and Seoul,” said Craig Richmond, President & CEO, Vancouver Airport Authority. “Air Canada’s Vancouver to Seoul service is key to our vision of creating a world-class hub. It connects Canada to an incredible country, with a deep history and unique culture, and one of the world’s most thriving and innovative economies. We are excited for the future, as we work with Air Canada to build their trans-Pacific hub at YVR, and the ongoing success of the Seoul service.”

Twenty-five years ago in May 1994, Air Canada inaugurated three times weekly flights to Seoul, the first Asia-Pacificdestination to be served by Canada’s flag carrier.  At that time, the routing was Toronto-Vancouver-Seoul and flights were operated with Boeing 747-400 Combi aircraft.  Air Canada’s flights originally operated to and from Seoul’s Gimpo International Airport (GMP), later moving to Incheon International Airport (ICN) when it opened in 2001, and where Air Canada’s flights continue to operate from today.

Today, Air Canada operates daily flights year-round between Vancouver and Seoul with Boeing 787 Dreamliners, and up to daily flights year-round between Toronto and Seoul with both Boeing 777s and 787 Dreamliners.

Air Canada’s flights to and from Seoul are scheduled to connect easily and conveniently to and from a multitude of destinations at both its YVR trans-pacific hub and at its Toronto Pearson global hub.  Customers can collect and redeem Aeroplan Miles through Canada’s leading loyal program when travelling with Air Canada, and eligible customers also enjoy priority check-in, priority boarding, Maple Leaf Lounges, and other benefits.

Air Canada Wins for Best Premium Economy Class and Best Airline for Onboard Entertainment at Global Traveler Awards

Provided by Air Canada/CNW

MONTREAL, May 17, 2019 /CNW Telbec/ – Air Canada has won two top prizes at the Global Traveler 2019 Leisure Lifestyle Awards honouring the best in the world of leisure and lifestyle travel. The carrier was voted Best Premium Economy Class and Best for Onboard Entertainment by readers of the well-regarded travel magazine.

“Engaging customers and service excellence are key priorities for Air Canada. Therefore, we are delighted to receive two top honours, for our Premium Economy class and onboard entertainment, from the discerning readers of Global Traveler, whose extensive travels ideally position them to evaluate our industry. We are pleased they appreciate the hard work and dedication of our employees in providing a superior customer experience and our ongoing investments in our products to ensure we continue to deliver the best in the industry,” said Andrew Yiu, Vice President, Product at Air Canada. 

Premium Economy Cabin

“Congratulations to Air Canada on its duo of wins in this year’s seventh annual Leisure Lifestyle Awards,” said Francis X. Gallagher, publisher and CEO, Global Traveler. “Air Canada’s exceptional service and product are not to be overlooked, and our readers, frequent luxury travelers, know the best of the best. It’s clear with these two wins in this year’s survey that Air Canada is among the elite.”

Global Traveler conducted a survey of its readers between Oct. 1, 2018 and Jan. 31, 2019, with open-ended questions for the best in many categories of leisure, luxury and lifestyle travel. This survey ran in the magazine, as an insert to subscriber copies, as a direct mail questionnaire, online and via email. Only those questionnaires where more than 50 per cent of the questions were completed were counted. Surveys completed by employees of the magazine or individuals associated with the travel industry were not accepted.

The Global Traveler awards are the latest awards to be won by Air Canada, which was rated the Best Airline in North America at the 2018 Skytrax World Airline Awards and remains the only Skytrax Four Star international network carrier in North America. Other recent awards include:

  • The Freddie Awards’ 210 Award for the airline in the Americas whose loyalty program value vote rating was trending higher, recognizing the growing appeal of Aeroplan
  • Skytrax – Best Airline Cabin Cleanliness in North America 2018
  • PAX International Readership Awards – Outstanding Food Service by a Carrier in North America and Best Business Class Amenity Kit in the Americas
  • TripAdvisor Traveller’s Choice Awards – Best Business Class in North America
  • Business Traveler USA – Best North American Airline for International Travel and Best North American Airline for Inflight Experience
  • Frequent Business Traveler GlobeRunner Awards – Best Airline in the Americas and Best Business Class Airport Lounge (both awards shared with Star Alliance partner United Airlines)

Air Canada enters into Exclusive Agreement with Transat A.T. Inc. to pursue a Combination of the two Companies

Provided by Air Canada/CNW

Combination of two Quebec-based travel leaders to benefit all stakeholders; Control of Transat A.T. Inc. to remain in Quebec

  • Purchase of all outstanding Transat A.T. Inc. shares at $13 per share, subject to confirmatory due diligence, regulatory and shareholder approvals and final documentation.
  • Combination of two respected Quebec-based aviation and travel brands to create Montreal-based global leader in leisure, tourism and travel distribution offering Canadians choices to more destinations and promoting two-way tourism. 
  • Made-in-Quebec solution to maintain high-quality head office jobs and key functions in Montreal as well as provide a platform for future growth and employment.

MONTREAL, May 16, 2019 /CNW Telbec/ – Air Canada announced today that it has entered into an exclusive agreement with Transat A.T. Inc. (Transat) regarding the proposed purchase by Air Canada of all issued and outstanding shares of Transat and its combination with Air Canada. The proposed transaction, valued at approximately $520 million or $13.00per share of Transat (on a fully-diluted basis), will create a Montreal-based global travel services company in leisure, tourism and travel distribution operating across Canada and internationally. Air Canada has all the necessary funding required to complete the transaction which is accordingly not subject to financing conditions.

“A combination with Transat represents a great opportunity for stakeholders of both companies.  This includes the shareholders of both Transat and Air Canada, employees of both companies, who will benefit from increased job security and growth prospects, and Canadian travellers, who will benefit from the merged company’s enhanced ability to participate as a leader in the highly competitive leisure travel market globally. The acquisition presents a unique opportunity to compete with the very best in the world when it comes to leisure travel. It will also allow us to further grow our hub at Montréal-Trudeau Airport, where we have added 35 new routes since 2012 to the benefit of the Montreal and Quebec communities, and from which we carried 10 million customers in 2018 alone,” said Calin Rovinescu, President and Chief Executive of Air Canada.

The transaction remains subject to the finalization of definitive agreements, confirmatory due diligence, regulatory and shareholder approvals and other closing conditions usual in this type of transaction. There is no assurance that the transaction will be completed as described in this news release or at all. No further announcements are expected to be made by Air Canada until the signature of the definitive agreements unless required by law. Air Canada has retained Morgan Stanley as its financial advisor.

Air Canada presence and investment in Montreal and the Province of Quebec.

Air Canada is proud to have been named one of Montreal’s top employers for each of the last six years. Headquartered in Montreal since 1949, Air Canada maintains one of the largest global head offices in Quebec. Air Canada employs 36,000 employees globally, with close to 10,000 of those in the province of Quebec where it has created over 2,600 new jobs over the last five years. Air Canada’s Executive Committee members (President and Chief Executive Officer, Chief Financial Officer, Chief Commercial Officer and Executive Vice-President, Operations) in addition to many other key members of the Executive Management team are all based in the Montreal Headquarters.   

Air Canada serves 11 airports across Quebec. The international reach of Air Canada’s network makes Quebec a gateway to the world and is an important tool for economic development, including tourism.

Montréal-Trudeau Airport is a strategic hub for Air Canada connecting its Quebec and Atlantic Canada domestic network, with its U.S. transborder, Caribbean, European, North African, Asian and South American flights. To the U.S. alone, Air Canada connects Montreal-Trudeau to some 24 cities.

Since 2012, Air Canada has launched 35 new routes from Montréal-Trudeau to global markets including Shanghai, Beijing, Tokyo, Tel Aviv, Lima, Sao Paulo, and Casablanca. This growth has allowed Montreal to rank amongst the top 50 most internationally connected cities in the world and to become one of the largest North American hubs. 

Air Canada served more than 10 million passengers in Montreal in 2018.