David Koenig, The Associated Press – July 18, 2019
DALLAS — Boeing says it will take a US$4.9 billion charge to cover possible compensation to airlines whose Max jets remain grounded after two deadly accidents.
Boeing said Thursday that the after-tax charge will cause a $5.6 billion reduction in revenue and pre-tax earnings for the April-through-June quarter. Boeing is scheduled to report financial results next week.
Airlines around the world have cancelled thousands of flights since March, when regulators grounded the Boeing 737 Max and the company suspended deliveries of new jets.
Boeing is also raising its estimate of Max production costs by $1.7 billion because production will be reduced longer than expected.
It’s unclear when the plane will fly again. Boeing is working on fixing flight-control software implicated in crashes that killed 346 people.
Families of crash victims also want tough look at how FAA certifies planes
Kazi Stastna · CBC News · Posted: Jul 18, 2019 4:00 AM ET
It’s the height of the summer travel season, and if the country’s major airports are anything to go by, commercial flights are humming along at a brisk clip, but there’s not a 737 Max jet in sight — and likely won’t be for months.
Boeing’s bestselling plane, which was grounded last March after two 737 Max jets crashed, killing 346 people, including 18 Canadians and at least four permanent residents of Canada, likely won’t be back in operation until December or January 2020, industry watchers predict.
That doesn’t mean that Boeing has stopped making the planes. And even as investigations and hearings into the cause of the air disasters are taking place, including one held Wednesday by U.S. lawmakers in Washington, the company is still producing about 42 Max jets a month.
Analysts predict it could have around 350 in inventory by year’s end.
There is a huge need for the planes, said Karl Moore, an associate professor at the Desautels Faculty of Management at McGill University who studies corporate strategy and organization and has advised several major airlines, including Air Canada.
“There’s growth in airlines around the world, and that’s the forecast for a number of years and an overall larger demand from travel,” he said.
“With the exception of Southwest Airlines, every Max operator is flying more this summer than it did before,” said Colorado-based aviation analyst Mike Boyd.
Whether Boeing will be able to meet the needs of airlines remains an open question.
The company is in the process of testing an update to the software that caused an automated feature known as the Maneuvering Characteristics Augmentation System, or MCAS, to push the nose of the jet down when it detected an erroneous sensor reading. When pilots on two separate flights — Lion Air Flight 610 in October 2018 and Ethiopian Airlines Flight 302 in March — couldn’t override it, the planes crashed.
The Federal Aviation Administration, which is the U.S. agency that has to recertify the plane and clear it for flight, also recently asked the company to correct another problem with the flight-control system, which has pushed the ungrounding of the 375 planes airlines around the world took out of circulation further off than the summer or fall date some were expecting.
Civil aviation authorities in Indonesia, Ethiopia, the U.S. and other countries are also reviewing factors such as maintenance, pilot training, the absence of information about MCAS in the plane manual and FAA oversight of the initial certification of the 737 Max in 2017.
Saudi airline ditches 737 Max
Boeing has a lot riding on clearing the certification process. The crisis is expected to cost it billions of dollars. The company’s April financial results showed its profit down 21 per cent in the first three months of the year, and it has lost $40 billion US in market value since the start of March.
It’s also facing multiple wrongful death suits that it’s expected to settle to the tune of $1 billion US, according to an estimate from the Bloomberg Intelligence report.
At least one airline, Saudi Arabia’s flyadeal, has cancelled its order for 50 737 Max planes and taken its business to Boeing’s rival, Airbus.
Every month that it can’t deliver the planes means Boeing is paying to store them and not seeing any profit.
Reducing inventory, which Boeing did in April when it cut 737 Max production from 52 to 42 planes a month, also has a cost, since the company has already made investments and hiring decisions based on higher production numbers.
“Part of it is you don’t want to lay off the men and women who make them because they’re well trained. It’s hard to replace them. It takes years to do that,” Moore said.
Air Canada delays, suspends some seasonal routes
Nevertheless, some analysts and airlines have been bullish about the company’s ability to weather this crisis and unload its backlog of jets once it’s given the green light by the FAA.
“We expect Boeing to work through near-term issues with the 737 MAX,” said J.P. Morgan aerospace industry analyst Seth M. Seifman in a research report that forecast the company’s share price to rise from the roughly $369 it’s trading at today to $430 by December.
In May, American Airlines CEO Doug Parker said he trusted there was an “absolute fix” for the software problem and would be sticking with the 737 Max if it passed FAA certification.
Admittedly, most airlines have few other options. Airbus, Boeing’s main competitor, has a several-year backlog.
Air Canada had 24 Max planes in its fleet of 400 aircraft and 37 on order when the planes were grounded in March. The airline said it was operating 75 Boeing 737 Max flights daily before the grounding, carrying 9,000-12,000 passengers.
The 737 Max jets made up only about six per cent of 1,600 scheduled flights system-wide, but their absence has been felt. The airline has temporarily suspended or delayed some summer routes (full list here) and substituted aircraft on others.
Regulators in the U.S., Europe, Canada and Brazil have agreed to co-ordinate the un-grounding the 737 Max when the time comes, Bloomberg reported last month.
China, which has the largest Max 8 fleet in a single country and was the first to ground the planes, could be the outlier, especially as there are currently politics at play in terms of its trade negotiations with the U.S.
Still, it will be hard for it to maintain that position for too long.
“China has 300 of these airplanes on order, and they desperately need them,” said Boyd.
FAA under microscope
Boeing is not the only one that will have to work to restore its reputation in the wake of the airline disasters.
U.S. lawmakers are looking into whether the FAA’s certification of the 737 Max was rigorous enough or whether it gave Boeing too much leeway.
“They (the FAA) need to be probed as to what they knew and what they should have known and what they should have done,” said Paul Njoroge, who lost his three children, his wife and his mother-in-law when Ethiopian Airlines Flight 302 went down.
He and Michael Stumo, whose 24-year-old daughter,Samya, died on the same flight, testified before the U.S. House of Representatives subcommittee on aviation along with other expert witnesses Wednesday.
The scrutiny is warranted, says Moore.
“There’s a considerable sense of disappointment — the FAA let us down.”
Njoroge and Stumo also urged legislators to require pilots be trained on flight simulators, not an online course as has been the case in the past, before recertifying the plane, a cost that would likely have to be borne by Boeing, although not all experts agree it’s needed.
Boeing said it’s working with airlines and regulators to get the software update certified and a training program for pilots in place.
“We have taken a thorough and methodical approach to the development and testing of the update to ensure we get it right,” the company said in a statement to CBC News.
The National Video – Boeing Co. said it will dedicate half of a $100-million US fund it created to address two deadly crashes of its 737 Max planes to financial relief for the families of those killed. 3:04
Whether passengers believe that remains to be seen.
A recent survey of U.S. airline passengers by Atmosphere Research travel consultancy found that only one in five respondents said they would definitely fly on 737 Max in the first year once it was reinstated, and two in five would take a more inconvenient or expensive flight to avoid the plane.
An Air Canada plane on a flight from Vancouver to Sydney, Australia experienced severe turbulence Thursday, injuring 37 passengers, nine of them seriously. However, with the climate crisis, this will become a lot more common in the future.
On Thursday, Air Canada flight 33 was diverted to Hawaii after hitting a patch of severe air turbulence. The injuries included lacerations and head, back and neck injuries with some passengers actually being thrown from their seats to the ceiling of the airline cabin.Air Canada spokesperson Peter Fitzpatrick said the Boeing 777-200 was carrying 269 passengers and 15 crew and was about two hours past Hawaii when it hit “severe clear air turbulence.”“In the minds of the passengers, the plane is plummeting hundreds or thousands of feet, but we might only see a twitch of 10 or 20 feet on the altimeter,” said Patrick Smith, commercial pilot, and host of AskThePilot.com, in an interview with The Points Guy.
“In really rare cases, it can injure people and damage aircraft, but in practice, it’s a comfort and convenience issue rather than a safety issue.” While downplaying the dangers of severe turbulence, he did point out that basically, “turbulence” is a coverall term for an instability in the air around a plane caused by winds, air pressure, temperature differentials, nearby storms, jet streams, weather fronts and other atmospheric conditions.
But It’s Getting Worse, and more frequent
Finding a flight path to avoid turbulence is always a concern for airlines. Although turbulence is often unavoidable, pilots can usually work out where the rough areas will be located by looking at weather forecasts and wind variability data. In fact, most modern aircraft use algorithms to keep tabs on high turbulence zones.But with Clear Air Turbulence (CAT) – you can’t see it – and it’s difficult to predict. That is the big difference in CAT and turbulence caused by weather fronts and other atmospheric conditions.
A study from the University of Reading published in the journal Advances in Atmospheric Sciences on April 6, 2017, was the first to examine the future of clear air turbulence, according to Digital Journal.
By analyzing the effects of increased CO2 emissions on the jet stream over the Atlantic Ocean, the world’s busiest air corridor, the research team found that the increased CO2 emissions will create havoc in the air.
It was determined that the average amount of light turbulence will have increased by 59 percent, moderate by 94 percent, and severe by 149 percent by the middle of the century. The uneven warming patterns in the jet stream will make it more disordered and stronger, creating, even more, turbulence.
This means that the extreme air turbulence experienced by the passengers on Air Canada flight 33 could double or even triple as carbon dioxide levels in the atmosphere rise. This also means occurrences of severe clear air turbulence will become more common.
“That’s because more C02 means warmer temperatures, which means shifting wind patterns with stronger and less predictable airflow,” said Paul Williams, a professor of atmospheric science and lead author of the 2017 study at the University of Reading in the U.K., according to Global News.
“The special thing about severe (clear air turbulence) is that it’s stronger than gravity,” he said. “So the vertical motions will be happening more rapidly than gravity. If you’re not seatbelted, or any objects are not secured, they will become catapults.”
Cost to airlines increasing
The climate crisis is having economic impacts on the airline industry. While dangerous air turbulence is a threat to safety and economic security, climate change has given us a whole new list of problems associated with global warming. As more and more extreme weather events take place, there will be more frequent groundings of flights.
This means a loss of pay for airline employees and in particular flight attendants who earn an hourly wage while in the air. The disruption of air travel will leave even more travelers stranded at airports – a not-so-pretty picture. But we’re not just talking about blizzards and torrential rains.
Extreme heat can also ground airlines. In June 2017, airlines in Phoenix, Arizona were forced to cancel some flights because it was too hot for planes to take off. Basically, as the air warms, it spreads out, becoming less dense. This results in less lift-generation by an airplane’s wings at a given airspeed as the aircraft gathers speed along the runway, making it difficult to rise off the runway.
Air Canada in the first-half of 2020 scheduled Boeing 787-8 Dreamliner service on Toronto – Dublin route, replacing A330-300. From Toronto, the Dreamliner is scheduled to operate from 28 MAR 2020 to 30 APR 2020, once a day.
AC842 YYZ 2255 – 1030+1 DUB 788 D AC843 DUB 1225 – 1450 YYZ 788 D
Air Canada said only 1 plane affected and Boeing said ‘immediate corrective action was initiated’
Katie Nicholson · CBC News · Posted: Jun 28, 2019
Boeing staff falsified records for a 787 jet built for Air Canada which developed a fuel leak ten months into service in 2015.
In a statement to CBC News, Boeing said it self-disclosed the problem to the U.S. Federal Aviation Administration after Air Canada notified them of the fuel leak.
The records stated that manufacturing work had been completed when it had not.
Boeing said an audit concluded it was an isolated event and “immediate corrective action was initiated for both the Boeing mechanic and the Boeing inspector involved.”
Boeing is under increasing scrutiny in the U.S. and abroad following two deadly crashes that claimed 346 lives and the global grounding of its 737 Max jets.
On the latest revelations related to falsifying records for the Air Canada jet, Mike Doiron of Moncton-based Doiron Aviation Consulting said: “Any falsification of those documents which could basically cover up a safety issue is a major problem.”
In the aviation industry, these sorts of documents are crucial for ensuring the safety of aircraft and the passengers onboard, he said.
‘Never a good scenario’
Doiron said even small fuel leaks are dangerous.
The temperature on the internal parts of an aircraft’s turbine engine can reach around 700 degrees.
With such high temperatures, it doesn’t take much for a flammable liquid like fuel to be ignited if there is a leak around the engine, Doiron said.
“It’s never, never a good scenario,” he said of the leak.
Air Canada said it inspected the rest of its 787 jets and did not find any other fuel leak issues.
“All of our aircraft are subject to regular and thorough inspections and we maintain them in full accordance with all manufacturer and regulatory directives,” Air Canada spokesperson Peter Fitzpatrick said in an email to CBC News.
Air Canada introduced the 787 Dreamliner to its fleet five years ago. According to its corporate website, it has 35 787s in its fleet.
WestJet also has two different Dreamliner models in its fleet which it introduced in February. It said it has full confidence in the safety of those aircraft.
Transport Canada evaluation
In 2015, Boeing paid the FAA $12 million US to settle ongoing investigations. As a part of the five-year agreement, Boeing agreed to work with the agency to address safety oversight issues within the company.
That agreement details an “obscure program” that delegates some safety checks to Boeing itself, said Michael Laris, a Washington Post reporter who has looked into many of Boeing’s safety issues that prompted the agreement with the FAA.
After the devastating 737 Max crashes, Laris said questions are being raised about the effectiveness of Boeing’s oversight program.
“Just how much authority should be delegated to the company? Just how independent are the Boeing employees and their managers?”
Laris started digging into that agreement, and the investigations that prompted it, hoping to learn more about how the 737 Max was approved to fly.
The FAA said it closely monitors and evaluates Boeing’s performance under the 2015 settlement agreement but cannot discuss it.
Boeing said it has introduced formal training for staff on personal accountability in the manufacturing process which emphasizes why it is important to comply with regulations.
Transport Canada said the incident involving falsified documents fell under the jurisdiction of the FAA.
Transport Canada said it is evaluating how all of this new information emerging about Boeing will impact ongoing aircraft safety validation efforts.
Sunwing said on Friday it will compensate passengers who had to pay extra to rebook on other airlines after the carrier cancelled a spate of flights in May and June.
The flight cancellations sparked anger and frustration, with a total of 46 passengers filing complaints with the Canadian Transportation Agency.
Twenty-three of the complaints involved cancelled flights between Toronto and Vancouver. Those cases, plus three others, were connected to the grounding of Boeing’s 737 Max aircraft, the CTA said. It didn’t provide details for the remaining 20 cases.
CBC first reported on the flight cancellations in May when a family of 10 requested help after Sunwing cancelled their flight from Toronto to their home of Vancouver, with just four days’ notice. The family said the airline offered to fly them home nine days after their original departure date.
After being contacted by CBC, Sunwing flew the family home on time on a different airline.
Following that story, CBC received more than 20 complaints from other Sunwing passengers. Many plead for help, saying the airline also cancelled their flights on short notice, leaving them with untenable options, such as a new flight on a different date or a refund on tickets that, if rebooked now for the same date, would cost much more on another airline.
Many of the passengers who contacted CBC News didn’t file a complaint with the CTA, saying they didn’t know that was an option. That includes Laryssa Gorecki, who said Sunwing gave her five days’ notice it had cancelled her round-trip flight from Toronto to Vancouver, set to depart on June 1.
“I was panicking,” said the Toronto high school teacher, who was headed to Vancouver to make a presentation at a national conference for educators.
Gorecki said Sunwing only offered her a refund or an alternate flight on unsuitable dates. In desperation, she rebooked on another airline, paying an extra $590 — on top of her refund — for a last-minute flight.
“I didn’t have a choice,” she said, calling her experience with Sunwing disappointing. “They’re unreliable, irresponsible, and it just left a really bad taste in my mouth.”
Fellow Torontonian Larry Peloso is also upset over his experience with Sunwing. He and his husband booked a round-trip flight from Toronto to Vancouver, departing on May 31, to attend his nephew’s wedding.
Peloso said the airline informed him eight days before departure that the couple’s flights were cancelled, and offered to rebook them on unworkable dates.
“I booked this in February, and for them to call me at the end of May just seemed to me to be very bad [customer service],” he said.
Peloso begrudgingly took a refund and, to avoid incurring added costs for last-minute flights, rebooked their trip on an ultra-low-cost carrier that flies out of smaller airports outside of Toronto and Vancouver. The new flights added about six hours’ driving time to the itinerary, which meant the couple had to each take an extra day off work, rent a car and rearrange some of their other travel plans.
“We sort of made the best of a bad situation. And as far as I’m concerned, Sunwing washed their hands of the entire thing,” said Peloso. “They lost a customer and lost a lot of goodwill.”
Why the cancellations?
In its response to CBC News, Sunwing implied that the 737 Max groundings were behind all of its recent flight cancellations. The airline didn’t specify how many passengers or flights were affected.
To avoid disruptions, the airline said it hired third-party carriers to replace its grounded aircraft — but this solution suddenly hit a snag.
“Unfortunately, we were not able to source additional flying capacity to cover all our routes this summer and did need to make some cancellations in late May,” said Sunwing spokesperson Jacqueline Grossman in an email.
“This was unforeseen at the time of accepting reservations for our summer program and while regrettable, it was beyond the control of the company.”
Peloso is less excited about the news, as he doubts he’ll be compensated for having to take an extra day off work or for the hours he spent driving to out-of-town airports. “It’s sort of too little, too late.”
Affected Sunwing passengers who believe they’re entitled to compensation can submit receipts and fill out a post-travel complaint form on Sunwing’s website.
David Koenig, The Associated Press, Thursday, June 27, 2019
Boeing says it expects to finish work on updated flight-control software for the 737 Max in September, a sign that the troubled jet likely won’t be flying until late this year.
The latest delay in fixing the Max came a day after the disclosure that government test pilots found a new technology flaw in the plane during a test on a flight simulator.
The plane has been grounded since mid-March after two crashes that killed 346 people. Preliminary accident reports pointed to software that erroneously pointed the planes’ noses down and overpowered pilots’ efforts to regain control.
A Boeing official said Thursday that the company expects to submit the software update to the Federal Aviation Administration for approval “in the September timeframe.” The official spoke on condition of anonymity because Boeing has not publicly discussed timing of the update.
Once Boeing submits its changes, the FAA is expected to take several weeks to analyze them, and airlines would need additional time to take their grounded Max jets out of storage and prepare them to fly again.
Airlines were already lowering expectations for a quick return of the plane, which has been grounded since mid-March.
Southwest Airlines, the biggest operator of Max jets, announced Thursday that it has taken the plane out of its schedule for another month, through Oct. 1. Earlier this week, United Airlines pulled the plane from its schedule through early September.
While Boeing engineers continue working on the plane’s software, company lawyers pushed Thursday to settle lawsuits brought by the families of dozens of passengers killed in the October crash of a Lion Air Max off the coast of Indonesia and the March crash of an Ethiopian Airlines Max near Addis Ababa.
Boeing and the families of Lion Air Flight 610 victims agreed to mediation that could lead to early settlements. However, the families of some Ethiopian Airlines Flight 302 passengers are resisting mediation.
“There are many families here who will not want to participate in mediation until they know what Boeing knew, when they knew it, what they did about it, and what they’re going to do about it to prevent this kind of disaster from occurring again,” said Robert Clifford, a Chicago lawyer who filed lawsuits on behalf of nearly two dozen victims of the Ethiopian crash.
Meanwhile, at a meeting Thursday in Montreal of regulators and airline representatives, the head of the International Air Transport Association, Alexandre de Juniac, made an appeal for co-ordination between aircraft operators and regulators.
De Juniac and his airline group are trying to repair the fragmented regulatory approach to the Max. In March, other countries grounded the plane despite the FAA’s initial view that it was safe even after a second crash.
Regulators in Europe, China and Canada have indicated they want to conduct their own reviews of the FAA’s 2017 certification of the plane, which could further complicate and delay the Max’s return to flying.
Requirements for additional pilot training could also affect the timing of the plane’s return.
Boeing wants computer-based instruction, and FAA technical experts agree that would be sufficient. Others believe pilots need to practice with the new Boeing software in flight simulators.
Earlier this month, Chesley “Sully” Sullenberger, who landed a crippled airliner safely on the Hudson River in 2009, told a House subcommittee that pilots should get simulator training.
That, however, would pose a problem for Boeing and the airlines — it could take weeks or months to find simulator time for every pilot who flies the Max. Southwest and American Airlines each have thousands of Boeing 737 pilots, but neither airline has a Max simulator. Boeing has one in Miami and a similar machine in Seattle.
FAA’s acting administrator, Daniel Elwell, says the agency has not made a final decision about training.
27 June 2019 By Alistair Smout and Yim Hepher, Paris Reuters
Airlines on Thursday urged global regulators to co-ordinate on measures needed to bring the grounded 737 Max jetliner back into service, as Boeing grappled with a new technical glitch and investors sold shares of suppliers over fears of more disruption.
Airlines are now warning of the prospect of flights being disrupted beyond the end of the busy summer period when the grounding of over 300 Max jets and a delivery halt affecting at least 100 more has caused cancellations and high leasing bills.
The 737 Max was grounded worldwide in March in the wake of two accidents in five months, which prompted Boeing to redesign part of an automated software system suspected of playing a role in the crashes that also involved faulty sensor data.
The International Air Transport Association, a body representing some 290 airlines and over 80 per cent of global traffic, said technical requirements and timelines for the safe re-entry to service of the 737 Max should be aligned.
The statement came a day after an IATA summit to discuss the grounding of Boeing’s top-selling passenger jet – the second such meeting held in recent weeks.
It also followed news on Wednesday, first reported by Reuters, that the U.S. Federal Aviation Administration (FAA) had identified a new risk that Boeing must address on the 737 Max before it can start flying again.
The FAA did not elaborate on the latest setback, but sources familiar with the matter told Reuters it was discovered during a simulator test last week. It was not yet clear if the issue could be addressed with a software upgrade or would require a more complex hardware fix.
Boeing shares fell 4 per cent to $359.78 in pre-market trade, while shares of some suppliers, such as Britain’s Senior Plc, also dropped sharply.
Downgrading its rating on Senior to “equal weight,” Barclays said it expected a widespread “supplier reset” following the grounding of the 737 Max, with the impact on 2020 results not yet factored into analysts’ consensus forecasts.
“Aviation is a globally integrated system that relies on global standards, including mutual recognition, trust, and reciprocity among safety regulators,” IATA said.
“Aviation cannot function efficiently without this co-ordinated effort, and restoring public confidence demands it,” IATA added, calling also for global alignment on additional training requirements for 737 Max flight crew.
Travel firm TUI said on Thursday it did not expect an additional financial impact after the FAA’s latest warning on the 737 Max. TUI has already taken a 300 million euro ($341-million) hit to remove the jet from its summer schedules.
China was first to ground the Max after a March 10 crash in Ethiopia within five months of a similar crash off Indonesia, killing a combined 346 people.
Once regulators approve the Max for flight, airlines must remove the jets from storage and implement new pilot training, a process that will differ for each airline but that U.S. carriers have said will take at least one month.
Some airlines and regulators have argued that pilots should be trained in a Max simulator before flying, though Boeing’s minimum training requirements do not call for flight simulators, according to draft proposals.
MONTREAL — A new computer problem has been found in the troubled Boeing 737 Max that will further delay the plane’s return to flying after two deadly crashes, according to two people familiar with the matter.
The latest flaw in the plane’s computer system was discovered by Federal Aviation Administration pilots who were testing an update to critical software in a flight simulator last week at a Boeing facility near Seattle, the people said.
Boeing did not immediately respond to a request for comment.
One of the people familiar with the discovery said it would add one to three months to the timetable for returning the Max to flight. Both spoke on condition of anonymity because the development has not been made public.
In response, IATA, which represents hundreds of airlines, pushed again for additional training on the 737. After holding a meeting in Montreal between airlines and regulators, Alexandre de Juniac, head of IATA, said Thursday in a prepared statement that the aviation industry cannot operate effectively without co-ordination between aircraft operators and regulators.
If additional training is required, including the possible introduction of simulators for the Max, it could come at a tremendous cost to Boeing.
Earlier this month Chesley ‘Sully’ Sullenberger, who landed a crippled airliner safely on the Hudson River in 2009, told the House aviation subcommittee that Max pilots should train for emergencies related to flight-control software in simulators – not just on computers, as Boeing proposes. Several others who testified also criticized Boeing’s pilot training for the aircraft, with some saying that Boeing’s zeal to minimize pilot-training costs for airlines buying the 737 Max jet contributed to design errors and inadequate training.
Boeing Co.’s 737 Max fleet has been grounded worldwide after crashes in Indonesia and Ethiopia killed 346 people.
Airline also boosts TV and movie content by 50 per cent on select aircraft types
New, easy-to-navigate in-flight entertainment system interface, will enable customers to browse in 15 languages, and discover more than 1,000 hours of high quality entertainment – more than any other airline in the Americas
MONTREAL, June 20, 2019 /CNW Telbec/ – Air Canada announced today that it is expanding its popular in-flight entertainment selection through unique partnerships with Bell Media’s premium entertainment service, Crave, and Canadian-based multi-platform audio service, Stingray. The new offerings are part of an enhancement of the airline’s entertainment system that will increase the content selection by 50 per cent on certain aircraft types, including many of its longest-haul wide-body Boeing 777s and 787s, as well as Air Canada Rouge’s A319s, A321s and Boeing 767s, offering enough content that a customer would have to fly around the world 22 times to consume it all.
Now, customers flying on Air Canada and Air Canada Rouge can enjoy premium Crave content including Vida and The Girlfriend Experience from STARZ, SHOWTIME’s Billions, Ray Donovan, and The Affair, the Crave original comedy Letterkenny and Comedy Central’s Broad City. From Stingray comes a wider range of music content, including concert and music documentaries, music video playlists, artist interviews, award show coverage and introducing Stingray Ambiance, featuring videos of gorgeous destinations set to soothing soundtracks to encourage relaxation. On Air Canada mainline, Stingray audio content will be available in a variety of genres, including pop, country, hip-hop and wellness. As a special introductory offer, Air Canada customers can take advantage of a free three-month trial of Stingray Music, using promotional code AirCanada at www.stingray.com/promo until the end of September.
“Recently, Air Canada was voted the Best Airline for Onboard Entertainment by readers of Global Traveler yet Air Canada’s commitment to service excellence demands that we continually elevate the customer experience. For this reason, we are pleased to announce new partnerships with Crave and Stingray that will significantly enrich our video and music offerings. Air Canada will be the only carrier to offer full seasons of Crave programming, while music lovers will be able to enjoy a much wider array of songs and genres from top artists through Stingray,” said Andrew Yiu, Vice President of Product at Air Canada.
“Additionally, Air Canada is significantly boosting the selection of movies and television shows it currently offers on its newest mainline wide-body and narrow-body aircraft types. These upgrades will give customers, including those on our longest flights, greater choice than ever before, with access to full season boxsets of shows such as How I Met Your Mother, full collections of movie franchises including Harry Potter and the Matrix, more new releases from Disney and expanded content from HBO. To help customers select and manage their entertainment options, we are also progressively introducing a new user interface that will be easier to navigate and available in 15 languages.”
Later this year, increased content will also come to Air Canada’s Airbus A330 fleet with the addition of upgraded servers.
Fun facts about Air Canada’s In-Flight Entertainment System:
To consume all the in-flight entertainment on board Air Canada in June, customers would have to fly Toronto to Hong Kong 72 times or around the world 22.5 times
Over 90 per cent of passengers engage with our in-flight entertainment.
At over 4 hours, the longest movie we have onboard is Cleopatra (1963)
The most watched movie of the year thus far is Bohemian Rhapsody.
About Air Canada
Air Canada is Canada’s largest domestic and international airline serving nearly 220 airports on six continents. Canada’s flag carrier is among the 20 largest airlines in the world and in 2018 served nearly 51 million customers. Air Canada provides scheduled passenger service directly to 62 airports in Canada, 54 in the United States and 100 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world’s most comprehensive air transportation network serving 1,317 airports in 193 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax, which also named Air Canada the 2019 Best Airline in North America. For more information, please visit: aircanada.com/media, follow @AirCanada on Twitter and join Air Canada on Facebook.