Category: Calgary YYC

Air Canada / Air Canada rouge Winter 2019 Long-Haul changes as of 16 July 2019

News provided by RoutesOnline.com – link to full article

By Jim Liu – Posted 17 July 2019

Air Canada in the last few weeks filed additional changes to its long-haul operation for winter 2019/20 season, including service operated by Air Canada rouge. Latest adjustment as of 16 July 2019 as follows.

Montreal – Frankfurt 787-9 replaces A330-300 during following: 01DEC19 – 08DEC19, 18DEC19 – 05JAN20
Toronto – Frankfurt AC876/877 aircraft changes, 787-9 replaced by following:
27OCT19 – 30JAN20 777-200LR
31JAN20 – 27MAR20 777-300ER

Toronto – Vienna Planned seasonal frequency adjustment from 7 to 5 weekly unchanged. 787-8 replaces -9 from 27OCT19 to 04FEB20 (-8 previously scheduled for entire winter season)
Toronto – Zurich eff 27OCT19 787-9 continues operating (A330-300 previously filed 27OCT19 – 30NOV19)
Vancouver – London Heathrow 27OCT19 – 16DEC19 787-9 replaces 777-300ER (787-9 in W18 operated in November only)

Air Canada rouge changes:
Toronto – Bogota eff 03DEC19 Increase from 6 to 7 weekly, 767 operating (previously scheduled from 17DEC19)
Toronto – Cartagena eff 14DEC19 A321 replaces A319, increase from 2 to 3 weekly

Previously reported Mainline changes:
Calgary – London Heathrow Selected dates in Feb 2020 scheduled with 777-300ER aircraft, replacing 787-9
Montreal – Brussels eff 26OCT19 787-9 replaces previously filed -8
Montreal – Casablanca 
27OCT19 – 14NOV19 767-300ER replaces A330-300, 3 weekly
eff 07DEC19 Increase from 3 to 4 weekly for winter season

Montreal – Rome Routine seasonal suspension from 31DEC19 to 29FEB20; Previously filed 787-8 service to be replaced by following:
28OCT19 – 30NOV19 787-9
02DEC19 – 30DEC19 A330-300
01MAR20 – 27MAR20 A330-300

Montreal – Sao Paulo Guarulhos 
eff 11DEC19 3 weekly 787-9, new route
Montreal – Shanghai Pu Dong eff 27OCT19 787-9 continues to operate this route, replacing -8
Montreal – Tokyo Narita eff 27OCT19 787-9 continues to operate this route, replacing -8
Toronto – Dubai eff 27OCT19 Increase from 3-4 weekly to 5 weekly, 787-9 operating
Toronto – Milan Malpensa eff 27OCT19 Service converted from year-round to summer seasonal. Previously planned 3 weekly 767 in W19 cancelled 
Toronto – Mumbai 
eff 27OCT19 Seasonal service resumption. Service operates 3 weekly from 27OCT19 to 06DEC19, instead of 4 weekly. 777-200LR operating
Toronto – Rome eff 27OCT19 A330-300 replaces previously filed 787-8. Routine seasonal suspension scheduled from 05JAN20
Toronto – Santiago de Chile – Buenos Aires Ezeiza eff 27OCT19 777-300ER replaces 787-9 in NW18, 5-6 weekly
Toronto – Sao Paulo Guarulhos eff 27OCT19 787-9 continues to operate 1 daily, replacing previously filed 777-300ER
Toronto – Seoul Incheon eff 27OCT19 787-8 replaces -9, service operates 6 weekly for entire W19, instead of 4-6 weekly
Vancouver – Auckland eff 12DEC19 4 weekly 787-8, new route
Vancouver – Hong Kong eff 27OCT19 450-seater 777-300ER continues operating in W19, replacing previously filed 787-9

Previously reported rouge changes:
Toronto – Quito eff 08DEC19 3 weekly 767, new route

Dream vacation turns into flier frustration for Calgary family

Provided by Global News – link to full story and video

By Tomasia DaSilva Reporter  Global News

WATCH: A Calgary family is frustrated after a series of mishaps on their dream vacation and the lack of response from Air Canada. Tomasia DaSilva has the airline’s response and your rights as a flier.

A Calgary family is expressing frustration with how Air Canada handled a vacation gone wrong.

The Percival family said they fully expected flight cancellations when a big snowstorm hit Calgary on April 27 but not the nightmare that followed.

“We knew that it was going to be dicey,” Ellen Percival said.

Calgary family speaks to Global News about their vacation that went wrong, and Air Canada’s response.

Calgary family speaks to Global News about their vacation that went wrong, and Air Canada’s response.Global News

After their first flight was cancelled, they were rebooked on another flight the next day — but that one also experienced delays.

“The captain came over [the intercom] and said, ‘We’re very sorry. There’s been a maintenance issue. The maintenance crew forgot to empty the black water tanks.’”

READ MORE: Canada’s air passenger ‘bill of rights’ comes into effect Monday. Here’s what it means for you

The Percivals ended up missing their connection from Los Angeles to San Diego. The airline rebooked them on another flight but because it would have arrived too late to catch their cruise, they decided to rent a car.

They made it to the ship with moments to spare, but their luggage did not.

“Most of our trip, unfortunately, was spent either sitting at piers or begging people to please find our luggage,” Percival said.

The family said after numerous phone calls asking where the luggage was and not getting any answers, they were forced to go to shopping.

“At one point I just said, ‘I don’t even want my luggage. We’re happy in Old Navy. We’re rocking the look. Could you please just find our luggage and send it home,’” Percival said.

The bags were eventually sent to Calgary. Percival said they were wet and damaged but Air Canada was quick to reimburse them for the luggage as well as the clothes they bought while on the trip.

The Calgary family’s luggage arrives in Calgary without them.
The Calgary family’s luggage arrives in Calgary without them.Courtesy: Ellen Percival
Related on Global News site

But it was a different story when they asked for compensation for some of the other things, Percival said.

“Help us out here a little. We’re not asking for tens of thousands of dollars. I’m asking for $300 and something for the rental car, maybe some points back because we didn’t get those flights and the seat selection as we weren’t on the plane,” she said.

Air Canada sent her an email stating weather was to blame for the cancellation of the first flight and also for subsequent flight delays. The airline told her that was out of their control.

“This wasn’t weather,” Percival said. “This was the captain saying that the black water tanks hadn’t been emptied.”

WATCH: Air Canada turbulence: What are the rights of passengers injured on a flight?

Gabor Lukacs, an air passenger rights advocate, told Global News while the weather explanation flies for the first flight, it doesn’t hold up for the second.

“The maintenance issue — that is something entirely within the airline’s control,” Lukacs said. “They were supposed to do an operation that they failed to do. That was the reason that the flight was delayed and therefore, the airline is on the hook for all expenses and all damages.”

Global News reached out to Air Canada with Percival’s complaint. At first, we were told the file was being reviewed. A day later, Percival got an email saying the airline would be paying her for the rental car and it’s currently looking into the other costs.

Lukacs said the airline should have done that before the media got involved.

“I find it very troubling that in this day and age a passenger has to travel with a journalist on their left and a lawyer on their right to actually be treated fairly,” he said.

The Percivals said this didn’t ruin their holiday — they’re just glad Air Canada stepped up.

“I was just looking for, ‘Wow, that must have really sucked for you. We’re so sorry that you had to spend hours and hours of your holiday sitting in piers waiting for your luggage that never came,’” she said.

© 2019 Global News, a division of Corus Entertainment Inc.

Air Canada Launches One-of-a-Kind Pop Up YYCaesar Bar in Calgary This Week

Provided by Air Canada/CNW

  • YYCaesar Bar by Air Canada brings together Caesars, travel & community support for Calgary Firefighters Charitable Foundation
  • Open July 6-14 from 10:00 am to 7:00 pm daily on Stephen Avenue at 117-8th Ave SW

CALGARY, July 5, 2019 /CNW Telbec/ – Air Canada today announced its YYCaesar Bar will pop-up in Calgary during Stampede week, offering Calgarians and visitors alike the opportunity to sample several varieties of Canada’s national cocktail, take-off on an Air Canada flight through a virtual reality experience, and help support the important work of the Calgary Firefighters Charitable Foundation. People will also have the chance to win two tickets daily to any Air Canada destination.  YYCaesar Bar by Air Canada pops up from Saturday, July 6 until Sunday, July 14.

Air Canada Launches One-of-a-Kind Pop Up YYCaesar Bar in Calgary This Week
Air Canada Launches One-of-a-Kind Pop Up YYCaesar Bar in Calgary This Week

“We are delighted to bring visitors from across Canada and around the world to the Stampede and Calgary’s city-wide celebration. We can’t think of a better occasion to launch our one-of-a-kind YYCaesar Bar pop-up, right in the downtown core where the legendary Caesar was originally created 50 years ago,” said Ferio Pugliese, Air Canada’s Senior Vice President – Air Canada Express & Government Relations.   

“Building on our more than 80-year history and our long-standing commitment to serving Calgary and the rest of Alberta, we look forward to welcoming even more people to our award winning hospitality and invite everyone to explore the more than 200 destinations we fly to globally, including 59 directly from Calgary,” concluded Ferio.

“The Calgary Firefighters Charitable Foundation, or CF2, is proud to announce our partnership with Air Canada. Funds raised through YYCaesar Bar by Air Canada will support our SAFE (Support After Fires and Emergencies) program initiatives,” says President Mike Henson. “Calgary Firefighters Charitable Foundation’s (CF2’s) mission is to serve and assist our citizens in their time of need. Our programs provide our citizens with resource information, education and/or financial assistance after an emergency – we are not done when the trucks leave, we are only beginning.” 

YYCaesar Bar by Air Canada Caesar choices:

In addition to the classic Caesar originally created by Calgary’s Walter Chell, YYCaesar Bar by Air Canada will also present customized Caesars inspired by the Calgary Flames, Canada’s Olympic and Paralympic Athletes, and a modern twist on the original.

Caesars are priced at $7.00 each with a portion of proceeds from every Caesar sold going to support the Calgary Firefighters Charitable Foundation to support their critical work keeping Calgarians safe and resilient.

Where and When:

  • 117-8th Ave SW on Stephen Avenue between 1st St SW and Centre
  • Open to the public from Sat., July 6 to Sun., July 14 from 10:00 am to 7:00 pm daily

Five Fast Facts About Air Canada in Calgary:

  • Direct flights to 59 destinations, including London Heathrow and Frankfurt year-round, and Tokyo Narita during spring and summer, plus newly announced route to Terrace-Kitimat beginning this fall
  • Air Canada’s flights represent 6.9 million seats at Calgary
  • 2,750 proud employees based in Alberta
  • Spends $515 million in Alberta annually
  • Supports numerous organizations who help children’s health and help alleviate poverty, including the yearly Dreams Take Flights Calgary that provides a magical trip-of-a-lifetime to children

Air Transat is synonymous with Sun to travellers in Western Canada

Provided by Transat A.T. Inc/CNW

The airline is strengthening its position as a leader in holiday travel this winter with new flights to Costa Rica, the Dominican Republic and Florida

MONTREAL, July 4, 2019 /CNW Telbec/ – Air Transat is pleased to present travellers in Western Canada with its enriched winter 2019-2020 program for Sun destinations in Central AmericaMexicoFlorida, the Caribbean and Europe. Named the 2019 World’s Best Leisure Airline by Skytrax, Air Transat will be introducing beachgoers from the Vancouver area to new destinations in Florida, Costa Rica and the Dominican Republic. Travellers will have a choice of 20 South and Europe destinations from Vancouver. The most scenic beaches in the South will be accessible to passengers flying out of Calgary, Victoria, Edmonton and Winnipeg as well.

New destinations and more flights to the most popular Sun destinations  
The addition of new Airbus A321neoLRs to its fleet next winter will allow the carrier greater flexibility to offer a wider choice of destinations to travellers. As of December, Air Transat will become the sole company to fly direct from Vancouver to Fort Lauderdale, Florida (two direct flights a week), while also adding departures to Liberia and San Jose, Costa Rica, (two flights a week) as well as a direct flight to Punta Cana, Dominican Republic. Along with its new destinations from Vancouver, Air Transat will enhance its flight program from Calgary, adding another direct flight to Puerto Vallarta, Mexico, for a total of four direct flights a week.  

Europe in winterFrom Vancouver, several of Canadians’ favourite European Sun destinations—such as Faro and Lisbon in Portugal and Madrid, Barcelona and Malaga in Spain—will be readily accessible via Montreal and Toronto. Flying through Toronto or Montreal, passengers will also be able to holiday in LondonGlasgow and Manchester in the United Kingdom too, as well as in Paris, France. 

Discovering more destinations with domestic and connecting flights
Air Transat’s domestic flights, which link some major Canadian cities, will allow British Columbians to explore other regions in Canada as well as South and transatlantic destinations accessible via connecting flights. The airline will continue its five direct weekly flights between Vancouver and Toronto and four direct weekly flights between Vancouverand Montreal.

From Vancouver: 20 South and Europe destinations

SouthNumber of flights (during peak season)
Costa Rica
Liberia2 flights a week
San Jose2 flights a week
Cuba
Cayo Santa Maria1 flight a week via Toronto
Holguin1 flight a week via Toronto
Varadero1 flight a week via Toronto
Dominican Republic
Puerto Plata1 flight a week via Toronto
Punta Cana1 direct flight a week and 3 flights a week via Toronto
Florida
Fort Lauderdale2 direct flights a week
Jamaica
Montego Bay, Jamaica1 flight a week via Toronto
Mexico
Cancun-Riviera Maya3 direct flights a week
Puerto Vallarta4 direct flights a week
EuropeNumber of flights (during peak season)
France
Paris3 flights a week via Montreal
Portugal
Faro2 flights a week via Toronto
Lisbon2 flights a week via Montreal
Spain
Barcelona1 flight a week via Toronto (until mid-January)
Madrid1 flight a week via Montreal (as of December)
Malaga1 flight a week via Montreal
United Kingdom
Glasgow4 flights a week via Toronto
London5 flights a week via Toronto
Manchester1 flight a week via Toronto

From Vancouver: domestic flights

Canada
Toronto5 direct flights a week
Montreal4 direct flights a week

From Victoria: 2 South destinations

MexicoNumber of flights (during peak season)
Cancun-Riviera Maya1 direct flight a week
Puerto Vallarta1 direct flight a week

From Calgary: 2 South destinations

SouthNumber of flights (during peak season)
Mexico
Cancun-Riviera Maya3 direct flights a week
Puerto Vallarta4 direct flights a week

From Edmonton: 3 South destinations

MexicoNumber of flights (during peak season)
Cancun-Riviera Maya3 direct flights a week
Huatulco1 direct flight a week
Puerto Vallarta3 direct flights a week

From Winnipeg: 4 South destinations

CubaNumber of flights (during peak season)
Varadero1 direct flight a week
Dominican Republic
Punta Cana1 direct flight a week
Mexico
Cancun-Riviera Maya3 direct flights a week
Puerto Vallarta3 direct flights a week

Canada’s Airlines, Airports Among World’s Worst For Delays, And It Could Soon Get Worse

News provided HuffingtonPost.ca – link to full article – with a hint from P.N.

By Daniel Tencer 4 July 2019

Under a new “passenger bill of rights,” airlines will be able to leave passengers stuck on the tarmac for longer than the current standard.
An airplane taking off at Toronto's Lester B. Pearson International
An airplane taking off at Toronto’s Lester B. Pearson International Airport.

MONTREAL ― Canadian airports and airlines are some of the worst performers worldwide when it comes to flight delays, and new federal rules that allow passengers to be stuck on the tarmac for longer could make things worse.

All but one of Canada’s major airlines rank in the bottom half for on-time performance in a new survey from travel data provider OAG. 

Canada’s best performer, WestJet, ranks 57th out of 125 airlines surveyed, with 77.1 per cent of all flights arriving on time. The country’s worst performer, Sunwing, ranks as the second-worst airline in the world, 124th out of 125, with only 57.8 per cent of flights on time.

Sunwing experienced numerous flight glitches in recent years, including major delays in Toronto and Montreal in April, 2018, that led to a fine from the Canadian Transportation Agency.

Canada's Airlines, Airports Among World's Worst For Delays, And It Could Soon Get

Looking at airports, Canada doesn’t fare much better. Our best airport, in Grande Prairie, Alta., ranks 108th out of 505 airports surveyed.

Toronto’s two commercial passenger airports, Pearson and Billy Bishop, rank as the two worst airports in Canada and among the worst in the world ― 475th and 489th, respectively.

Interestingly, there is a yawning east-west divide, with western Canadian airports performing better than others.

Canada's Airlines, Airports Among World's Worst For Delays, And It Could Soon Get

The survey comes as Canada is about to launch a new “passengers’ bill of rights” that some critics say will make it easier for airlines to delay flights.

Under the new regulations, airlines will be able to keep passengers stuck on the tarmac for up to three hours, plus an additional 45 minutes if the airline believes takeoff is imminent.

Currently, Canada has no government-enforced limits on tarmac delays, but airlines themselves had standards built into their tariffs. The industry standard was 90 minutes, which is also what a Senate committee recommended be the rule in the new passenger bill of rights. The government rejected that recommendation.

Airlines themselves have been pushing for longer tarmac delays. Air Canada extended its maximum tarmac time to four hours in 2018.

Additionally, it will be very difficult to get compensation from airlines in most cases where flights are delayed or passengers are denied boarding, said Gabor Lukacs, a prominent consumer advocate who has challenged airline practices in courts.

Watch: Here are the budget airlines in Canada. Story continues below.

Lukacs said he worries about the possibility of longer delays under the new rules because “when something becomes legal, they will do it. On the other hand, the counterargument is it’s in the airline’s best interest to get passengers to their destination as quickly as possible.”

Lukacs’ advocacy group, Air Passenger Rights, has accused the government of letting the airline industry dictate the new passengers’ bill of rights.

A spokesperson for Transport Minister Marc Garneau said the tarmac delay rule was decided “based on operational realities and international best practices. For example, in the United States, air carriers are required to offer the option to disembark after a three hour delay on domestic flights, and a four hour delay on international flights.”

While airlines frequently blame weather for flight delays, data from the U.S. federal government shows that extreme weather events are responsible for fewer than 5 per cent of flight delays in the U.S. The most common reason for delays was late-arriving aircraft, meaning flights delayed because earlier flights were delayed. This accounted for nearly 42 per cent of U.S. delays. Canada does not currently keep track of this type of data.

But Lukacs points out that Canada has much harsher weather than most of the U.S., so it may not be a fair comparison. And Toronto’s worst-in-the-country Billy Bishop Airport has unique issues to deal with because it’s on an island.

“This may be an apples to oranges comparison,” he told HuffPost Canada by phone.

Nonetheless, Canada’s poor weather doesn’t explain why Alaska Airlines has a higher on-time percentage than any Canadian airline (80.7 per cent) and is the third best among U.S. airlines.

Lukacs argues these on-time rankings are incomplete: There isn’t enough data to determine, for instance, whether it’s a particular airport or a particular airline that’s behind delays in a given place.

Either way, airlines should be taking bad weather into account when planning their schedules, Lukacs said.

“If airlines and airports ignore the weather realities, then you have guaranteed, built-in failure,” he said.

Air Canada to Launch Daily Non-Stop, Year-Round Calgary-Terrace Service; Increases Capacity on Key Regional Routes

News provided by Air Canada/CNW

  • New Terrace route and added capacity supports economic growth in Skeena Valley area
  • Capacity increasing for Vancouver Island, Northern BC, BC Interior, Alberta, Saskatchewan, Yukon, Winnipegroutes

MONTREAL, July 3, 2019 /CNW Telbec/ – Air Canada today announced it will launch daily non-stop, year-round flights between Calgary and Terrace beginning Oct. 28, 2019, which will complement the airline’s five times daily flights between Vancouver and Terrace.  Air Canada is also increasing capacity on key regional routes across Western Canada this winter with its flexible fleet including continued deployment of the popular Bombardier Q-400 aircraft.

“We are very pleased to add a new route linking Northern BC with our Calgary hub this fall in response to economic growth in the Skeena Valley area.  The new daily, non-stop flights between Terrace and Calgary will not only offer convenient flight options in response to travel demand between these two respective areas, but also the choice of another hub where easy connections to and from our extensive network are available.  Further, with significant development projects underway in the Terrace-Kitimat area, we are also strategically boosting capacity on our Vancouver-Terrace route this winter with five daily flights. With these new schedule enhancements, Air Canada will offer the most flights and options to travel easily between Terrace-Kitimat and anywhere across North America and internationally,” said Mark Galardo, Vice President, Network Planning at Air Canada.

“We have also increased capacity this winter in several other regional markets in Western Canada. Following the introduction of more comfortable, fuel efficient and faster Q-400 aircraft earlier this year, we will continue deploying the aircraft this winter to the BC Interior, Northern BC, Vancouver Island and Northern Alberta communities, providing more seats and optimizing the most connections between our extensive regional and global markets.”

“And finally with Air Canada’s varied and flexible fleet, this fall and winter, we are also pleased to add capacity on our Whitehorse, Saskatchewan and Winnipeg routes with larger Airbus A319/A320 and CRJ-900 aircraft. Customers on these services can take advantage of our Business Class and wi-fi options,” concluded Mark.

“The Airport Society is thrilled to have another route added to our business schedule. Air Canada has been a valued partner in helping us create the true regional airport. We look forward to growing with them in our region,” said Terrace-Kitimat Airport Society President Gary MacCarthy.

Increased services across Western Canada regional markets this fall and winter peak compared to last year include:

RouteFrequencies & Aircraft*Capacity Increase
Calgary-TerraceDaily with Q-400snew
Vancouver-Terrace5 x daily with Q-400s+30%
Vancouver-Prince Rupert2 x daily with Q-400s+56%
Vancouver-Smithers2 x daily with Q-400s+56%
Vancouver-Fort St. John4 x daily with Q-400s+20%
Vancouver-Kamloops5 x daily with Q-400s+56%
Vancouver-Penticton3 x daily with Q-400s+56%
Vancouver-Comox3 x daily with Q-400s+56%
Vancouver-SandspitDaily with Q-400s+56%
Vancouver-Saskatoon3 daily with CRJ900s offering Business and Economy Class+44%
Vancouver-Regina3 daily with CRJ900s offering Business and Economy Class+44%
Vancouver-Whitehorse2 x daily with A319s/A320s offering Business and Economy Class+24%
Calgary-Kamloops2 x daily with Q-400s+56%
Calgary-Winnipeg3 x daily with A319s/CRJ900s offering Business and Economy Class+40%
Edmonton-Fort McMurray3 x daily with Q-400s+70%
Edmonton-Grande Prairie2 x daily with Q-400s+56%
*Detailed schedules are available at aircanada.com

All flights are scheduled to provide convenient, point-to-point travel, as well as easy connections to Air Canada’s extensive domestic, US and international network at Vancouver and Calgary.  Customers also collect and redeem Aeroplan Miles through Canada’s leading loyalty program when travelling with Air Canada, and eligible customers have access to priority check-in, Maple Leaf Lounges at main airports, priority boarding and other benefits.

Air Canada Announces Increased Capacity and Enhanced Services to Atlantic Canada

Provided by Air Canada/CNW

  • Toronto-Saint John, NB, Flights to be operated by Air Canada Rouge starting this winter
  • Halifax-Calgary year-round service on Air Canada starting March 1, 2020
  • Toronto-Charlottetown Air Canada Rouge service now year-round
  • Halifax-Gander additional daily flight
  • Moncton, Fredericton-Toronto flights now operated year-round by Air Canada Rouge

MONTREAL, July 3, 2019 /CNW Telbec/ – Air Canada today announced a host of enhancements to Atlantic Canada services starting this winter. Overall capacity will increase by 8% as some routes will transfer to Air Canada Rouge, and other Air Canada Rouge and mainline services will be extended to year-round.

“Leisure travellers and business customers alike will benefit from these service enhancements which clearly demonstrate our commitment to these markets as we increase capacity on numerous routes in Atlantic Canada, which we have been serving year-round since 1942, longer than any other carrier,” said Mark Galardo, Vice President of Network Planning at Air Canada. “With the introduction of Air Canada Rouge service to Saint John, NB, the extension of Rouge on Charlottetown-Toronto and the expansion of Halifax-Calgary flights to year-round service, Atlantic Canada will enjoy an improved product and convenient connections throughout Air Canada’s extensive North American and global network.”

“Air Canada has been a valued partner for many years,” said Saint John Airport President and CEO Derrick Stanford. “Their decision to enhance YSJ’s current offering with bigger aircraft will mean more capacity, business-class service and faster flight times to connection banks like Toronto, something our business passengers have come to depend on. We look forward to working together to serve the Saint John community for many years to come.”

“We are very pleased with Air Canada’s announcement today of Air Canada Rouge service in Charlottetown for Winter 2019/2020. These larger Air Canada Rouge jets will offer added capacity on the Charlottetown-Toronto route and is a direct response to demand in the PEI market in the winter time”, said Doug Newson, CEO of the Charlottetown Airport Authority. “This will result in more travel options for Islanders and those wishing to visit or do business here. The increased capacity to and from Air Canada’s Toronto hub also means Islanders have more options to connect to Air Canada’s extensive global network.”

Beginning October 27, 2019, twice daily Saint John-Toronto flights will be operated year-round by Air Canada Rouge using an Airbus A319, replacing the Bombardier Q400s. This represents a 16% increase in available seats, while also offering an upgraded customer experience on the A319 which features Premium Rouge and Economy cabins, as well as streaming in-flight entertainment.

Air Canada operates out of four airports in New Brunswick with roughly 1,600 daily seats available for travellers. Also continuing year-round will be Air Canada Rouge service from Toronto to Moncton (three times a day) and Fredericton(twice a day), also operated by an Airbus A319, representing a 16% capacity increase through the winter season.

Charlottetown-Toronto flights operated by Air Canada Rouge in the summer will become year-round service as of December 16, 2019, with two daily flights operated with an Airbus A319. Air Canada offers nonstop flights from Charlottetown to Halifax, Ottawa, Montreal and Toronto.

Air Canada is also adding a second daily flight between Gander, NL and Halifax during the winter season. Flights between Halifax and Gander will be operated year-round on the Bombardier Q400.

From Halifax, Air Canada mainline will operate year-round non-stop service to Calgary on an Airbus A319 beginning March 1, 2020.

Air Canada also recently inaugurated non-stop service between Montreal and Sydney, Nova Scotia, for the summer season.

All flights provide for Aeroplan accumulation and redemption, Star Alliance reciprocal benefits and, for eligible customers, priority check-in, Maple Leaf Lounge access, priority boarding and other benefits.

Air Canada in the Community

The Air Canada Foundation is active in several charitable organizations throughout Atlantic Canada, helping a variety of organizations.

In New Brunswick, the Foundation assists The Big Brothers & Big Sisters of Saint-John, the Canadian Cancer Society (Saint John), the Atlantic Wellness Community Centre and Moncton Headstart.

Nova Scotia organizations includes the IWK Foundation in Halifax, the Canadian Allergy, Asthma and Immunology Foundation in Orleans and Dreams Take Flight.

In Prince Edward Island, the Foundation is involved with the heart and stroke Foundation, Big Brothers and Big Sisters of P.E.I and The kidney Foundation of Canada.

Similarly, in Newfoundland and Labrador, the Foundation also assists the Big Brothers and Big Sister as well as The Janeway Children’s Hospital Foundation, the Eating Disorder Foundation and the Easter Seals.

Flair Airlines announces 2019/2020 winter schedule

Provided by Flair Airline/Globe Newswire

Edmonton, July 02, 2019 (GLOBE NEWSWIRE) —

Flair Airlines announced its 2019/2020 winter schedule with low fare service out of seven Canadian gateways; Abbotsford, Vancouver, Kelowna, Edmonton, Calgary, Winnipeg and Toronto’s Pearson International.  

Jim Scott, Flair’s CEO commented, “As Canada’s only independent low fare airline, our new winter schedule will bring more and more Canadians together right across the country. With over a million passengers flown in the last year, we are quietly building a very loyal group of ‘Flair Flyers’.”

Commencing on October 27th the new winter schedule sees a continuation of Flair’s recently introduced and highly competitive daily non-stop services from Toronto (YYZ) to both Vancouver (YVR) and Calgary (YYC). At its winter peak, Flair will operate some 146 flights per week utilizing its fleet which includes both Boeing 737-800s and 737-400s.

Flair’s 2019/2020 winter schedule from Oct. 27, 2019 – Mar. 27, 2020 features: 

From EdmontonWeekly DeparturesDays
to Kelowna4Sun, Mon, Thu, Fri
to Vancouver10Daily
to Abbotsford5Sun, Mon, Thu, Fri, Sat
to Toronto (Pearson)7Daily
   
From Toronto (Pearson)Weekly DeparturesDays
to Edmonton7Daily
to Vancouver7Daily
to Winnipeg4Sun, Mon, Thu, Fri
to Calgary7Daily
   
From CalgaryWeekly DeparturesDays
to Vancouver7Daily
to Winnipeg4Sun, Mon, Thu, Fri
to Abbotsford7Daily
to Toronto (Pearson)7Daily
   
From VancouverWeekly DeparturesDays
to Edmonton10Daily
to Calgary7Daily
to Toronto (Pearson)7Daily
   
From AbbotsfordWeekly DeparturesDays
to Edmonton5Sun, Mon, Thu, Fri, Sat
to Calgary7Daily
   
From WinnipegWeekly DeparturesDays
to Calgary4Sun, Mon, Thu, Fri
to Toronto (Pearson)4Sun, Mon, Thu, Fri
   
From KelownaWeekly DeparturesDays
to Edmonton4Sun, Mon, Thu, Fri

Note: additional frequencies will be available during the holiday season.

For more on Flair’s 2019/2020 schedule, please visit https://flyflair.com/travel-info/schedule/

Grandmother says airline left her stranded overnight after bird strike forced her to miss flight

News provided by CBC News- link to full story with a hint from Air Passenger Rights

Woman’s flight from Calgary to Toronto collided with bird shortly after takeoff, leading to missed connection

CBC News · Posted: Jun 25, 2019

A WestJet aircraft, like the one pictured in this file photo, was forced to return to the Calgary airport after hitting a bird on June 23. (Darryl Dyck/The Canadian Press)

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A Halifax grandmother who missed a connecting flight home because her first plane was delayed by a bird strike says she was stranded in Toronto overnight without a credit card and without any compensation for a hotel or transportation from the airline.

Norma Greene, who is diabetic and doesn’t carry a credit card, says her flight home after visiting her son in Calgary left her feeling stranded and helpless.

Greene says she was left to fend for herself overnight with no compensation from  WestJet after the plane flying from Calgary to Toronto collided with a bird shortly after takeoff.

The incident led to a 3½-hour delay in Calgary. She said she was assured by a WestJet agent that someone in Toronto would meet her to give her a new itinerary and arrangements.

But that didn’t happen, and it was too late to board the Halifax flight.

Greene says she wasn’t too worried at first because a handful of passengers getting off an Edmonton plane had also missed the Halifax connection, and she noticed WestJet staff giving them vouchers for taxis and hotels for the evening.

A WestJet aircraft, like the one pictured in this file photo, was forced to return to the Calgary airport after hitting a bird on June 23. (Canadian Press)

“I just kind of took a deep breath and I was shaking and I was sweating. And when I got to the desk, I told the guy I was diabetic and if they could do something to get me situated quickly. And he said, ‘I’m very sorry, there is nothing we can do for you,'” she said. 

Greene was told the Edmonton passengers were delayed because of airplane maintenance, whereas her delay was due to an act of nature, so therefore she was not entitled to vouchers.

Gabor Lukacs, founder of the advocacy group Air Passenger Rights, says the airline is operating within the rules — both as they now exist and under a new set of regulations about to take effect.

Regulations take effect July 15

The Canadian Transportation Agency’s new air passenger protection regulations are set to start coming into force this summer. The regulations will be launched in two phases, with some taking effect on July 15, and others not until Dec. 15

Broadly, flight disruptions — tarmac delays, flight cancellations and denials of boarding — that are within an airline’s control require compensation be paid, standards of treatment be upheld and the passenger’s itinerary be completed.

Flight disruptions within an airline’s control but needed for safety reasons will not require compensation but airlines will have to maintain a standard of treatment and complete a passenger’s itinerary.

Situations outside an airline’s control that cause a flight disruption will only require the airline to ensure the passenger’s itinerary is completed.

“The bird strike is something entirely, entirely out of their control and, unfortunately, unlike in Europe, where you would be entitled to accommodations and meals, in Canada, something like a bird strike or a snowstorm, for example, you are, unfortunately, not entitled to the kind of compensation we are discussing,” Lukacs said.

Canada lagging behind Europe

He said even with the new regulations coming in to effect, Canada’s rules are lax compared with Europe.

“Europe is the gold standard in passenger rights,” he said.

“If this incident had happened in Europe, under the European regulations, she would be entitled not only to financial compensation but to accommodation, ground transportation and meals, because in Europe, even if there is a volcanic eruption, the airline has to at least provide accommodations and meals.”

Greene’s son booked her a Toronto hotel room on his credit card and had a meal delivered to her via Skip the Dishes.

WestJet says the airline’s guest support team is still looking into Greene’s experience.

Calgary, soak up some Dominican sun this winter

Provided by WESTJET, an Alberta Partnership/CNW

WestJet announces Calgary/Punta Cana starting December

CALGARY, June 25, 2019 /CNW/ – As part of its 2019/2020 winter schedule, today WestJet announced a hot new reason to travel south this winter – Punta Cana, Dominican Republic.

Starting December 13, 2019, WestJet will operate a nonstop overnight flight between Calgary International Airport (YYC) and Punta Cana International Airport (PUJ) (CNW Group/WESTJET, an Alberta Partnership)
Starting December 13, 2019, WestJet will operate a nonstop overnight flight between Calgary International Airport (YYC) and Punta Cana International Airport (PUJ) (CNW Group/WESTJET, an Alberta Partnership)

Starting December 13, 2019, WestJet will operate a nonstop overnight flight between Calgary International Airport (YYC) and Punta Cana International Airport (PUJ)*. The weekly service will be operated on WestJet’s Boeing 767 that includes the airline’s updated Premium and Economy cabin service. Premium is the ideal combination of comfort, value and care including elevated meal service and signature welcome perks featuring sparkling wine and an amenity case.  

“Get ready for some spectacular beach vibes this winter with WestJet,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. “With our new route between Calgary and Punta Cana, along with 24 other sun destinations to choose from, WestJet is getting our guests from Alberta to the sun and sand sooner than ever this winter.”

“This nonstop flight to the beautiful beaches of Punta Cana builds on WestJet’s commitment to put Calgary first when it comes to growing travel options. Congratulations from everyone at YYC Calgary International Airport,” said Bob Sartor, President & CEO, The Calgary Airport Authority.

In addition, the airline announced a new weekly nonstop between Victoria International Airport (YYJ) and Los Cabos Mexico International Airport (SJD) starting November 5, 2019.

Details on WestJet’s new winter 2019/2020 routes:

RouteFrequencyDepartingArrivingEffective
Calgary-Punta CanaOne-time 
weekly
11 p.m.8:45 a.m.December 
13, 2019
Punta Cana-CalgaryOne-time 
weekly
10:15 a.m.2:56 p.m.December
14, 2019
Victoria- San Jose
Del Cabo(Cabo San Lucas)
One-time 
weekly
8 a.m.1:14 p.m.November 5,
2019
San Jose Del Cabo(Cabo San Lucas)-VictoriaOne-time 
weekly
2:15 p.m.5:55 p.m.November 5,
2019

This winter, WestJet will operate more than 980 weekly departures from Calgary International Airport to more than 60 destinations in the WestJet network including 25 sun destinations. WestJet continues to be the airline that Calgarians choose the most with the most departures, destinations and seats out of YYC.

For more information on new routes and increased frequencies in WestJet’s 2019/2020 winter schedule, please visit westjet.com/flight-schedules-new