WestJet codeshare on flights to Tokyo, Japan now available through enhanced cooperation with Japan Airlines

Guests now able to purchase travel from select destinations across WestJet’s domestic network to Tokyo via Vancouver

CALGARY, AB, Nov. 14, 2022 /CNW/ – WestJet today announced an enhancement to its codeshare agreement with Japan Airlines, enabling the airline’s “WS” code on Japan Airlines (JAL) operated flights between Vancouver International Airport (YVR) and Narita International Airport (NRT) in Tokyo, Japan.

With the addition of Tokyo as a destination available for sale to guests on WestJet.com and through the airline’s call centre and travel trade partners, WestJet guests can now seamlessly book travel to Tokyo via Vancouver from across the airline’s domestic network.

“As transpacific air travel increases between Canada and Japan, this is an ideal time to launch this new step in our cooperation with Japan Airlines,” said John Weatherill, WestJet Chief Commercial Officer. “Both our countries have substantial inbound and outbound tourism markets and this enhancement will bring more convenient options to travellers on both sides of the Pacific.” 

This new development expands the long-standing codeshare agreement between WestJet and Japan airlines which has been in place since 2011.

Ross Leggett, Deputy Senior Vice President of Route Marketing, International Relations and Alliances of Japan Airlines said, “Japan Airlines is excited to strengthen our codeshare partnership with WestJet, by offering passengers more opportunities to travel between Japan and Canada. WestJet has been an outstanding partner, and we are committed to offering travellers seamless connectivity.”

The codeshare will offer optimized connecting times between WestJet and Japan Airlines flights, through check in and baggage checked to final destination at the first point of departure, and the ability to earn and redeem WestJet Dollars for members of WestJet Rewards.

About the WestJet Group of Companies

In 26 years of serving Canadians, WestJet has cut airfares in half and increased the flying population in Canada to more than 50 per cent. WestJet launched in 1996 with three aircraft, 250 employees and five destinations, growing over the years to more than 180 aircraft, 14,000 employees and more than 110 destinations in 24 countries.

For more information about everything WestJet, please visit www.westjet.com.

About Japan Airlines

Japan Airlines (JAL) was founded in 1951 and became Japan’s first international airline. A member of the oneworld® alliance, JAL connects more than 349 airports in 54 countries and regions together with its codeshare partners, with a modern fleet of more than 230 aircraft. JAL Mileage Bank (JMB), the airline’s loyalty program, is one of the largest mileage programs in Asia. Awarded as one of the most punctual major international airlines and a certified 5-Star Airline by Skytrax, JAL is committed to providing customers with the highest levels of flight safety and quality in every aspect of its service and aims to become one of the most preferred airlines in the world.

A message to guests from Diederik Pen, WestJet Chief Operating Officer

WestJet

By WestJet

November 6, 2022

4 min read

To our valued guests, 

On Saturday November 5, WestJet experienced a system-wide outage that impacted operations across our network due to a cooling issue in our primary data centre. Upon learning of the issue, we immediately implemented procedures to employ backup options and manual processes where possible, to minimize guest impact. 

Despite our best efforts, a severe disruption to our service occurred, resulting in more than 200 flight cancellations across our network and significant delays throughout Saturday and Sunday. 

On behalf of the entire WestJet team, we sincerely apologize to all guests for this unforeseen disruption to their travel plans and the resulting impact on communications, affecting our ability to relay information. We deeply regret this weekend’s extraordinary events that prevented us from delivering the experience our guests deserve. 

The technology outage has been resolved and all systems are online, but we are still experiencing some instability. Unfortunately, due to the scope of yesterday’s network impact, we continue to see residual disruptions. Further delays and cancellations in the coming days will be required, as we work diligently to recover our operations.

We understand we let our guests down, and as we work to restore normal operations we owe our sincere gratitude to all who continue to demonstrate patience and understanding as we are currently experiencing very high volumes for our phone, email and social media support channels and long lineups at airports.

While our teams are working to assist guests as quickly as possible, we ask that anyone with travel plans check the WestJet app or WestJet.com for the most up-to-date information on their flight. In an effort to assist guests with imminent travel plans, we are asking all other guests to refrain from contacting us until 72 hours in advance of their flight to ensure we are able to prioritize calls. Re-accommodation options for all impacted guests will be communicated through email as soon as possible. Unfortunately, we are unable to assist guests who are coming to our airports for re-accommodations. 

We are undertaking a full review on this incident, and it is my sincere promise that we will find areas of opportunity to improve. 

Sincerely, 

Diederik Pen 

Executive Vice-President & Chief Operating Officer 

WestJet Outage Update

6 November 2022

WestJet investing in the future of sustainable aviation fuel in Canada

Airline is the first Canadian operator to offer regular sustainable aviation fuel flights with three-month route commitment from San Francisco to Calgary

Flight program marks first step in building awareness of importance of sustainable aviation fuel in decarbonization of Canada’s airline industry

Angela Avery, WestJet Group Executive Vice-President and Chief People, Corporate and Sustainability Officer (CNW Group/WESTJET, an Alberta Partnership)
Angela Avery, WestJet Group Executive Vice-President and Chief People, Corporate and Sustainability Officer

CALGARY, AB, Nov. 3, 2022 /CNW/ – WestJet yesterday announced a three-month commitment to operating all flights, from San Francisco International Airport (SFO) to Calgary International Airport (YYC) with sustainable aviation fuel (SAF) produced by Neste, the world’s leading producer of renewable fuels. The SAF Destination program, a first of its kind in Canada, underpins WestJet’s commitment to sustainability and decarbonization.

“We are thrilled that WestJet will be the first Canadian air carrier to operate a dedicated flight route using SAF,” said Angela Avery, WestJet Group Executive Vice-President and Chief People, Corporate and Sustainability Officer. “This is an integral step in decarbonizing Canada’s aviation sector and WestJet is committed to working alongside our partners to reduce our environmental footprint as we aim to drive greater awareness for the importance of a SAF ecosystem in Canada.”

Lana van Marter, Manager of Renewable Aviation, Neste (CNW Group/WESTJET, an Alberta Partnership)
Lana van Marter, Manager of Renewable Aviation, Neste

Joined by stakeholders from across Alberta and Calgary, including Holly Waeger Monster, U.S. Consul General, George Chahal, Member of Parliament, Calgary Skyview, Alberta, Sonya Savage, Minister of Environment and Protected Areas for the Government of Alberta, Alberta, and Lana van Marter, Manager of Renewable Aviation, Neste. WestJet used the announcement to collaborate with key industry and government partners on the benefits of sustainable aviation fuel and the need for a Canadian production program.

As the first Canadian airline to significantly invest in SAF, WestJet purchased Neste MY Sustainable Aviation Fuel to fly 40 flights over three months from San Francisco to Calgary. WestJet’s immediate investment in SAF over the next three months will directly reduce greenhouse gas emissions on these routes by 186 tons, with the equivalent of more than 1550 out of 5300 guests onboard taking a carbon neutral flight enroute to Calgary.  

Gareth Lewis, WestJet, Director Sustainability and ESG (CNW Group/WESTJET, an Alberta Partnership)
Gareth Lewis, WestJet, Director Sustainability and ESG

WestJet is committed to achieving net-zero emissions by 2050. While widespread access to SAF is currently constrained by limited production and high costs, the airline’s newest SAF operated route demonstrates WestJet’s strong dedication to being a leader in advocating for this environmental solution that secures a future where SAF is the standard across the airline industry.

“Air travel is critical to the Canadian economy and for connecting Canadians across our vast country and with the rest of the world,” continued Avery. “With one of North America’s youngest fleets, as we look ahead, we have the opportunity to make Canada a leader in SAF production, creating clean energy jobs and ensuring the critical service we provide is responsible and sustainable.”

George Chahal, Member of Parliament, Calgary Skyview, Alberta (CNW Group/WESTJET, an Alberta Partnership)
George Chahal, Member of Parliament, Calgary Skyview, Alberta

“Sustainable aviation fuel is the fastest, most effective means we have to reduce the greenhouse gas emissions from air travel. Neste is ready to play its part to support the Canadian industry’s aspirational goal of 10% SAF use by 2030,” says Thorsten Lange, Executive Vice President, Renewable Aviation at Neste. “We have been supplying SAF at the San Francisco International Airport since 2020. It is exciting that we are also supplying Neste MY Sustainable Aviation Fuel to WestJet at the airport, enabling passengers to lower their carbon footprint from air travel.”

WestJet’s fleet leading the groundwork for sustainability

The WestJet Group’s fleet has an average age under 10 years and is among the youngest of established North American carriers. Strengthened by WestJet’s recent announcement with Boeing to purchase an additional 42 737-10 aircraft plus 22 options, the airline continues to demonstrate an ongoing commitment to expanding responsibly.

Lana van Marter, MGR of Renewable Aviation, Neste, Holly Monster, U.S. Consul General, Andy Gibbons, WestJet V.P., External Affairs, Gareth Lewis, WestJet, Dir., Sustainability & ESG, Sonya Savage, Minister of Environment & Protected Areas, Government of Alberta, Alexis von Hoensbroech, WestJet CEO, George Chahal, Member of Parliament, Calgary Skyview, Alberta, Angela Avery, WestJet Group E.V.P & Chief People, Corporate & Sustainability Officer and James Rajotte, Alberta's Snr. Rep. to the U.S. (CNW Group/WESTJET, an Alberta Partnership)
Lana van Marter, MGR of Renewable Aviation, Neste, Holly Monster, U.S. Consul General, Andy Gibbons, WestJet V.P., External Affairs, Gareth Lewis, WestJet, Dir., Sustainability & ESG, Sonya Savage, Minister of Environment & Protected Areas, Government of Alberta, Alexis von Hoensbroech, WestJet CEO, George Chahal, Member of Parliament, Calgary Skyview, Alberta, Angela Avery, WestJet Group E.V.P & Chief People, Corporate & Sustainability Officer and James Rajotte, Alberta’s Snr. Rep. to the U.S.

WestJet and Aero Design Labs set out to increase fuel efficiency of Boeing 737-700 Aircraft

Earlier this year, WestJet announced a new partnership with Aero Design Labs to modify the airline’s 737-700 NG aircraft for greater reduced emissions and improved fuel efficiency. As the largest 737NG operator in Canada, it’s anticipated that the modifications will reduce overall fuel burn through drag reduction and lead to long-term cost savings and reduced carbon emissions on the 737-700 aircraft.

Additional quotes:

 “WestJet’s announcement is another important step towards reducing emissions in our aviation sector. Our Government is committed to ensuring that air travel continues to connect Canadians; support our economy, trade, and tourism; while also mitigating the environmental impact of aviation travel.”

– The Honourable Omar Alghabra, Minister of Transport

“Alberta’s businesses are known for outstanding leadership when it comes to pursuing innovative technologies, and WestJet is no exception. Tapping into the vast potential of Sustainable Aviation Fuel will help decarbonize the transportation sector while cutting emissions, creating clean energy jobs, growing the economy, and creating new opportunities for the aviation industry to thrive. Congratulations to WestJet on this impressive initiative.”

– Hon. Sonya Savage, Minister of Environment and Protected Areas

“The United States Government proudly celebrates the use of sustainable aviation fuel (SAF) on WestJet’s direct flight between San Francisco and Calgary and supports WestJet’s commitment to sustainability as it aligns with the climate objectives of both the United States and Canada.  The United States will continue to support emissions reductions through legislation such as the Inflation Reduction Act, which demonstrates that supportive policy can successfully advance decarbonization.”

– Holly Waeger Monster, U.S. Consul General

About WestJet

In 26 years of serving Canadians, WestJet has cut airfares in half and increased the flying population in Canada to more than 50 per cent. WestJet launched in 1996 with three aircraft, 250 employees and five destinations, growing over the years to more than 180 aircraft, 14,000 employees and more than 110 destinations in 24 countries.