Category: Flair Airlines

Flair Airlines Expands East: Bringing Eastern and Atlantic Canada Jet Service and Competitive Airfares

Provided by Flair Airlines/Globe Newswire

Canada’s only independently owned low-cost carrier, Flair Airlines, adds new flights to Ottawa, Saint John, Charlottetown and returns to Halifax

Edmonton, Alberta, Feb. 12, 2020 (GLOBE NEWSWIRE) — Flair is excited to announce its 2020 summer schedule which will expand service into Eastern and Atlantic Canada starting May 2020.  New destinations will include Ottawa, ON; Saint John, NB, Charlottetown, PEI; as well as a returning service to Halifax, NS.

Provided by Jaci Stevens (c) 2020

Sarah Riches, Director of Commercial for Flair Airlines states: “Our Mission is to make air travel accessible, affordable and desirable for all. Eastern and Atlantic Canada have long been plagued by high airfares and undesirable service. Simply put, they have been paying too much for too little and we believe its time for change.”  Jim Scott, CEO of Flair Airlines reports, “We are committed to connecting more Canadians with their families and friends across the country. Our expanded routes into Ottawa and the Atlantic Maritimes are exciting and displays the need Canadians have for affordable air travel.  Having flown nearly one million passengers in 2019 and with plans to fly 1.5 million in 2020, we are proud to be expanding our reach further across the country.”

Passengers aren’t the only ones excited for Flair to start service in their hometowns. Airports were also quick to welcome and offer their support. “Airlines like Flair have changed the aviation landscape worldwide by delivering lower-cost unbundled fares” said Mark Laroche, President and CEO of the Ottawa International Airport Authority. “Every passenger has the choice to pay for the options they value, such as seat assignments, checked bags, as well as in-flight food and beverage. Flair Airlines is a welcome addition to YOW’s offering.”

Saint John Airport President and CEO, Derrick Stanford, expressed similar excitement. “We’re delighted that Flair Airlines has selected Saint John as their exclusive New Brunswick destination. We’re dedicated to finding Saint John travellers the best possible value and options, and with Flair’s unique pricing model almost anyone can afford to fly.”

At the heart of Flair’s new markets is a commitment to support local communities and businesses.  From promoting tourism to placing local food and beverage product on board, Flair strives to contribute to the economic growth of the communities it serves.

“It’s exciting to see Flair return to Halifax Stanfield this summer, providing our passengers with even more choice for travel between Ontario and Nova Scotia,” said Joyce Carter, President & CEO, Halifax International Airport Authority. “The addition of Ottawa as a second destination will complement Flair’s service between Halifax and the Toronto area over the past two years. We know their service offering is appealing to people of all ages and provides a stronger connection between our communities, driving inbound tourism and economic growth – it’s a real win-win.”

Adding Charlottetown to Flair’s route network has also sparked excitement and encouragement. “We are pleased to welcome Flair Airlines as our newest airline partner to Charlottetown,” said Doug Newson, CEO at Charlottetown Airport Authority. “Flair has impressively grown their fleet and route network since their launch in 2017, and we are excited to be a part of this latest expansion into Atlantic Canada.”

In addition to their new Atlantic routes, Flair has also relaunched service between Calgary and Kelowna, a route that passengers voiced their interest in heavily.

To celebrate their new summer schedule and destinations, Flair is offering introductory one-way fares between Toronto and Ottawa starting as low as $59 and fares between Toronto and Saint John for as little as $79 including all taxes and fees (limited seats available for a limited time).

The first new route commences service on April 16 between Calgary and Kelowna, followed by Toronto to Halifax on May 14, Ottawa on June 16, Charlottetown on June 26 and Saint John on June 25.

Details of Flair’s new service:

Service BetweenService OfferedWeekly FrequencyService Run-Time
Toronto, ON to Halifax, NSThursday and Sunday2 x per week, growing to 6xMay 14th, 2020 – October 24th, 2020
Toronto, ON to Saint John, NBTuesday, Thursday, Saturday and Sundays4 x per weekJune 25th, 2020 – October 24th, 2020
Toronto, ON to Charlottetown, PEIMonday, Wednesday and Friday3 x WeekJune 26th, 2020 – October 24th, 2020
Toronto, ON to Ottawa, ONMonday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday7 x WeekJune 16th, 2020 – October 24th, 2020
Edmonton, AB to Ottawa, ONMonday, Thursday and Saturday3 x WeekJune 18th, 2020 – October 24th, 2020
Calgary, AB to Ottawa, ONWednesday, Friday and Sunday3 x WeekJune 17th, 2020 – October 24th, 2020
Ottawa, ON to Halifax, NSMonday, Wednesday, Thursday, Friday, Saturday and Sunday6 x WeekJune 17th, 2020 – October 24th, 2020
Calgary, AB to Kelowna, BCMonday, Thursday, Friday, Saturday and Sunday5 x WeekApril 16, 2020 – October 24th, 2020

Bookings are now available for the newly announced routes for booking until October 24th, 2020.  Learn more at or connect with Flair on social media @flairairlines

Flair Airlines pulling out of Abbotsford as competition with Swoop heats up

News provided by BNN Bloomberg – link to full story and updates

Christopher Reynolds, The Canadian Press

Flair Airlines
The tail section of a Flair Airlines plane is seen in this undated handout photo from Flair Airlines via The Canadian Press.

Flair Airlines Ltd. is pulling out of the airport in Abbotsford, B.C., due to a lack of passengers and intense competition from rival budget carrier Swoop.

Flair CEO Jim Scott cites an intense focus on the Abbotsford-Edmonton route by its competitor, a subsidiary of WestJet Airlines Ltd., that has resulted in a glut of cheap tickets.

“We just can’t compete with $3 airfares in the market — and not just a few of them, but tens of thousands of tickets,” Scott said.

“Either we’re going to be confined to very few routes or the government’s got to step in and show that anti-dumping and predatory pricing has meaning in Canada,” he said in a phone interview.

Flair operates 12 flights between the two cities each week, but plans to stop in June. Swoop, Flair’s only competitor along the route, operates 16 flights per week in winter and 24 flights per week in summer.

Flair said no passengers will face cancellations as a result of the Abbotsford pullout, which will also end flights between the Lower Mainland city and Kelowna, B.C., Calgary, Winnipeg and Toronto.

Swoop unveiled a so-called loonie sale last month, offering up to 100,000 seats for a base fare of $1 before taxes and fees. The sale disproportionately targets Edmonton-to-Abbotsford, which Swoop points out is its highest-frequency route.

More than one-quarter of the seats under the loonie deal are on the route.

Swoop did not immediately respond to questions Wednesday.

Last year Flair opted to leave Hamilton for Toronto’s Pearson International Airport, just months after Swoop landed at the smaller airport.

In 2018, the Competition Bureau launched an ongoing predatory pricing investigation into Swoop and WestJet over allegations the two carriers used anti-competitive practices to crowd out Flair from at least three routes.

Predatory pricing occurs when a company offers services below “avoidable costs” to hobble a competitor, along with an expectation to recoup losses through future price hikes, according to Competition Bureau guidelines.

Edmonton-based Flair plans to use its two freshly freed-up planes to add new flights to Ottawa, Saint John, N.B., Charlottetown and Halifax.

Flair Airlines offers three-month unlimited travel pass for $700 as discount competition heats up

News provided by the Vancouver Sun – link to full story and updates

Low-cost carrier takes on Swoop in battle for best deals

ZEBA KHAN – February 5, 2020

Flair Airlines Ltd is offering a three-month unlimited pass from February to May. BRENT LEWIN/BLOOMBERG

Flair Airlines is offering a three-month unlimited travel pass as competition in the discount air space heats up.

Flair’s Go Travel Pass, which runs from Feb. 13 to May 13, offers two options. The basic pass for $499 allows unlimited travel for three months with Fridays and Sundays excluded and some blackout days. The unlimited pass offers unlimited travel for all days of the week at $699 with no blackout dates.

The airline travels to Vancouver, Abbotsford, Kelowna, Calgary, Edmonton, Winnipeg and Toronto. It does not fly to Quebec.

“We are thrilled to offer our passengers the freedom and flexibility to travel with our unlimited pass.  Whether you are a student who needs to visit home, a small business owner on a budget, a family needing to connect or an adventure seeker looking for your next thrill; all Canadians deserve to travel without hesitation,” Sarah Riches, director of commercial for Flair Airlines said in a press release Wednesday.

Flair is one of only two ultra-low cost airlines in Canada. WestJet affiliate Swoop Airlines is the second.

And competition has been fierce. Earlier this month Swoop held a loonie seat sale where the base cost for a seat was only a dollar before taxes, fees and extras.

Last year the Competition Bureau launched an investigation into Swoop over allegations that “predatory pricing” was used to try to crowd Flair out of some routes.

Flair last year sold a stake of its company to a U.S. private investment firm in a bid to boost its fleet to compete against its rival.

With file from Julia Mastroianni

Flair Airlines launches the first ever affordable travel pass in Canada – inspiring Canadians to get up and GO travel!

Provided by Flair Airlines/Globe Newswire

Travel as much as you want with Flair’s Go Travel Pass, a 90-day unlimited travel pass starting at $499

 Source: Flair Airlines

Edmonton, Alberta, Feb. 05, 2020 (GLOBE NEWSWIRE) — Flair Airlines (Flair) Canada’s only independently owned ultra-low-cost airline launches a limited time offer, making it easy for Canadians to connect with their family, friends and loved ones without “breaking the bank.”

For less than the cost of one roundtrip flight on other airlines, Flair’s Go Travel Pass allows passengers to fly across Canada between February 13th – May 13th, 2020 as often as they like.  The program gives passengers the flexibility to choose between a basic and unlimited package to best support their travel needs.

“We are thrilled to offer our passengers the freedom and flexibility to travel with our unlimited pass.  Whether you are a student who needs to visit home, a small business owner on a budget, a family needing to connect or an adventure seeker looking for your next thrill; all Canadians deserve to travel without hesitation,” said Sarah Riches, Director of Commercial for Flair Airlines.  “This pass is for the people and speaks to our mission of making air travel more accessible, affordable and desirable for all.”

Having flown nearly one million passengers in 2019 and targeted to fly 1.5 million in 2020, Flair Airlines continues to make waves in the airline industry and competitive environment by valuing the needs of Canadians and the importance of connecting people across the country.

Where will the Go Travel Pass take you? See all that Canada has to offer with unlimited travel between February 13 and May 13, 2020.

Go travel passes are available for a limited time and based on availability at

*Sale ends February 12th, 2020 (11:59pm MST). Three months unlimited travel starting February 13th until May 13th, 2020. Restrictions apply based on selected pass tier.

Flair Airlines warns customers to beware of fraudsters impersonating its website

News provided by the Vancouver Sun – link to full story and updates

Fake sites ask customers to call a toll-free number to complete transactions

COLIN MCCLELLAND  January 3, 2020

Flair Airlines says it has become aware of false sites requesting potential passengers to call into a toll-free number to complete transactions. FLAIR AIRLINES

Canadian budget carrier Flair Airlines Ltd. issued a fraud warning Friday saying customers should beware of fake websites impersonating its employees and services.

Kelowna, B.C.-based Flair said it has become aware of false sites requesting potential passengers to call into a toll-free number to complete transactions, which Flair does not do. “Should a window appear with a phone number to call please be advised you may be experiencing fraud,” the carrier said in a statement.

It said the correct URL of its website is and its only customer service number is 1-780-809-1784. It recommends that if customers are uncertain they should hang up and call its customer service line directly.

“Flair does not stand for fraud and is working closely with the RCMP to investigate and rectify this issue as soon as possible,” the company said in a statement. “If you feel you have been a victim of fraud, please contact your local police.”

So far, it appears no one’s actually been swindled by the imposter websites, which the airline says appears to be based outside of Canada. Canadians lost around $100 million to fraud in 2017, according to the Competition Bureau Canada.

Flair Airlines operated as a charter carrier for more than a decade before transitioning to fully scheduled service in June, 2017. The airline uses Edmonton as its main hub offering 120 flights a week across the country that it claims undercut market prices by as much as 40 per cent. Its destinations include Abbotsford, B.C., Vancouver, Kelowna, Edmonton, Calgary, Winnipeg and Toronto’s Pearson International.

The airline competes domestically in the discount or ultra-low-fare space with Air Canada’s subsidiary Rouge, Westjet Airline Ltd.’s Swoop and the beleaguered Canada Jetlines Ltd., which has been trying to get off the ground since 2012 and recently signed a letter of intent to merge with Delaware-based Global Crossing Airlines and add U.S. vacation destinations to its plans.

Ultra-low-cost airlines are betting that customers will place cheap fares above other considerations, but they have to contend with a large and sparsely populated country that makes travel expensive. And their small fleets mean unexpected disruptions can have a whopping impact on their schedules.

For instance, the grounding of Boeing’s 737 Max planes may not have affected some of them directly, but it has sent their parent airlines such as Air Canada and WestJet scrambling to meet demand, withdrawing plane options that could otherwise be lent to subsidiaries when they encounter problems.

And when customers are sidelined by maintenance issues and have to rebook on a main carrier, they may incur huge fares when booking last minute.

Flair is phasing out its older Boeing 737-400 aircraft by adding newer Boeing 737-800s in a fleet renewal program it says will increase efficiency and punctuality.

New compensation rules for delayed flights arrive Sunday. Here's what you need to know

News provided by CBC News – link to full story and updates

Passengers will get up to $1,000 for flight delays but not every trip will be covered

Sophia Harris · CBC News · Posted: Dec 10, 2019

A passenger checks a departure screen at Montreal’s Trudeau International Airport. Under a new phase of passenger protection rules that come into force on Sunday, airlines will have compensate passengers for some flight delays. (Paul Chiasson/ The Canadian Press)

On Dec. 15, new federal rules mandating compensation for delayed and cancelled flights will arrive in Canada. 

However, not every flight will be covered and it will be up to passengers to collect their cash. Here’s what you need to know before boarding your next flight, starting Sunday. 

The rules for delayed and cancelled flight compensation are part of Canada’s new air passenger regulations which cover flights to, from or within Canada on all airlines — not just Canadian carriers. 

The first phase of the regulations took effect on July 15 and provide for up to $2,400 in compensation for passengers bumped from overbooked flights and up to $2,100 for lost or damaged baggage. 

Come Dec. 15, the second phase of the regulations will take effect. They include rules that large airlines — such as Air Canada, WestJet, Air Transat and Sunwing — must pay between $400 and $1,000 for applicable flights when passengers are delayed by three hours or more in reaching their final destination. 

The mandated amount for smaller airlines, such as Swoop and Flair, will range from $125 to $500.

According to the regulations, airlines don’t have to pay compensation for flights that are delayed or cancelled due to uncontrollable factors such as bad weather, or mechanical problems discovered outside of routine maintenance checks. 

European Union regulations for flight delays cover most mechanical issues and some critics have expressed concern that Canada’s more limited rules will mean that many passengers will get nothing for their delayed flight. 

Canadian Automobile Association (CAA) spokesperson Ian Jack said the Canadian rules aren’t perfect.

“This is not a gold-plated package,” said Jack whose organization took part in the consultation process for the new regulations. 

But he cautions that widening the scope for compensation to include unexpected mechanical problems could encourage some airlines to fly even when there’s an issue, to avoid paying big bucks to passengers.

“There is a balancing act there between passenger rights and safety that has to be maintained.”

‘There are loopholes’

Jack said his big worry is if airlines try to fudge the reason for flight delays to avoid paying compensation.

“There are loopholes in there that airlines could take advantage of,”he said. “There’s a clear financial incentive on the face of it for a carrier to classify a problem as being weather related, or mechanically related, because then they can save themselves potentially thousands of dollars for one flight.”

To combat this, Jack said the Canadian Transportation Agency (CTA) must monitor the situation closely to make sure airlines play by the rules.

“They need to take this seriously. They need to put resources behind that and they need to really do their job.”

A Canadian Automobile Association (CAA) spokesperson has advice for consumers.

Watch video

Ian Jack says passengers need to be proactive to get what they’re owed. 0:40

The CTA told CBC News that it’s on top of the situation. The agency said airlines are expected to document reasons for each flight delay and cancellation, and, starting Dec. 15, they must report information about flight disruptions to Transport Canada. 

The agency also said that if a passenger files a complaint with the agency about a delayed flight, the airline would have to demonstrate why the flight in question didn’t qualify for compensation. 

Airlines caught violating the new regulations face up to $25,000 in fines per violation, the CTA said. 

How to collect your cash

If your flight is delayed, it will be up to you to contact your airline and file a claim for compensation. 

However, airlines are responsible for informing passengers about their rights. The regulations mandate that airlines must post passenger rights information on their website, passengers’ itineraries, and on notices displayed in key places at Canadian airports.

Since August, the CTA has fined five Canadian and U.S. airlines more than $57,000 total for failing to properly display the required notices at various airports.

When airlines delay or cancel flights, they must also provide passengers with key information including the reason for the disruption and their entitlement to compensation.

Passengers have one year to file a claim following their flight delay. The airline then has 30 days to issue a cash payment or explain why it believes compensation isn’t warranted. 

What about the cost?

While mandatory compensation sounds like a good plan to passengers, concerns have been raised that it could force airlines to hike airfares to make up for lost revenue. 

Toronto-based aviation lawyer Ehsan Monfared said passengers will ultimately pay the price for the new compensation rules. 

“Since airlines generally only have one revenue source, that being the traveling public, as their costs are raised due to these regulations, all passengers generally will bear this burden,” he said in an email. 

However, Jack with the CAA said this theory remains unproven. Both the European Union and the U.S. have had federal air passenger regulations in place for years and, so far, they haven’t caused airfares to skyrocket, he said.

“We see no evidence from other jurisdictions that airfares go up as a result of this.”

Jack also said that paying compensation for delayed flights is something airlines should expect as the cost of doing business.

Flair Airlines Appoints Five Vice-Presidents and One New Director

Provided by Flair Airlines/Globe Newswire

Canada’s first and only independent ultra-low-cost carrier (ULCC), Flair airlines reinforces its executive team

EDMONTON, AB, CANADA, Nov. 21, 2019 (GLOBE NEWSWIRE) — While the Canadian aviation industry is being unfairly restricted by its larger carriers, Flair Airlines continues its evolution to make travel more accessible, more affordable, and more desirable for all. 

A management team with strong experience in the domestic ULCC market 

Captain Matt Kunz is appointed to Vice-President, Flight Operations. Serving as Flair Airlines’ Chief Pilot since September 2018, Captain Kunz was previously a senior captain with Emirates Airlines. 

Flair airlines’ Director of Maintenance Guy Borowski is promoted to Vice-President, Maintenance. Mr. Borowski was formerly the Vice-President of Technical Operations for Spirit Airlines. 

Sarah Riches becomes Vice-President, Commercial after serving as Flair airlines’ Commercial Director. Ms. Riches holds previous experience from the airline Canadian North. 

Jocelyn Harris has been promoted from Director, Finance to Vice-President, Finance. Prior to joining Flair airlines, Ms. Harris was acting Director of Financial Accounting for the Edmonton Airport Authority. 

Richard Williams is named Vice-President, Human Resources. Mr. Williams served as Flair airlines’ Director of Human Resources and previously held management positions with EPCOR, Capital Power and ATCO. 

Sandy Burns is appointed Director, In-Flight Services. Ms. Burns has been and continues to serve as Flair airlines’ Flight Attendant Manager and has occupied management positions with WestJet Encore and JAZZ. 

We are excited about our new executive team who will help Flair Airlines continue to grow as Canada’s only independent low-cost airline” says Flair’s CEO Jim Scott, “This dynamic team of industry leading aviation experts will guide Flair Airlines into the future of providing Canadians with the lowest possible airfare.” 

Flair Airlines apologizes to Edmonton customer who cleaned up blood on flight to Vancouver

News provided by Global News – link to full story and updates

BY CALEY RAMSAY, GLOBAL NEWS, Posted November 18, 2019

An Edmonton woman said she was left to clean up blood on the tray table of a Flair Airlines flight from Edmonton to Vancouver Friday, Nov. 15, 2019.
 An Edmonton woman said she was left to clean up blood on the tray table of a Flair Airlines flight from Edmonton to Vancouver Friday, Nov. 15, 2019. . Courtesy, Jessica

An Edmonton woman is calling on Flair Airlines to review its policies after she was left to clean up blood on a flight late last week.

On Friday, Jessica was flying with her husband from Edmonton to Vancouver when she sat down and noticed blood on the front of her seat. Global News has agreed not to publish Jessica’s last name.

“I was like, ‘Hmm, that’s weird.’ So I popped open the table that folds down and there was more blood all over that,” she said Monday.

Jessica said she called over one of the flight attendants and asked for it to be cleaned up. But that didn’t happen.

“She comes back with a pair of rubber gloves and some Wetnaps and a garbage bag and hands it to my husband to hold while I clean it,” she said.

“The girl beside me was like, ‘That’s so disgusting.’”

View image on Twitter
Fly @FlairAirlines and get to clean someone else’s blood yourself, for free!
After alerting the flight attendant of the blood on my seat and table, they gave me the gloves and wet wipes to clean it. #yeg

About 10 to 15 minutes after takeoff, Jessica said another fight attendant came to her seat to offer her more wet wipes, after hearing about the blood. Jessica said she declined as she had already wiped up the mess.

Jessica said she took a picture of the blood on the tray table and posted her to her personal Facebook page. After thinking more about the situation and talking it over with some friends, she said she posted the picture publicly on Twitter in hopes of getting the company’s attention.

“The more I thought about it, I was like, ‘That’s actually really gross.’ I come from customer service and the service industry background so just thinking about how unclean that is to do and how you shouldn’t be getting a customer to be cleaning that up.”

Jessica spent the weekend in Vancouver and flew home on Monday morning. She said during her flight back to Edmonton, an announcement was made over the plane’s intercom, asking her to meet a customer service agent at the gate upon arrival.

“She just asked about the situation again. I think she was kind of hoping that maybe it was my blood and maybe I had offered to clean it up and that’s why they brought me those things. But that wasn’t the case,” Jessica said Monday.

“She said obviously that’s disgusting… She said that she was quite flabbergasted by the situation.”

Jessica said the agent was very understanding of the incident and apologized that it happened. Jessica wanted to ensure the flight attendants were not held responsible for what happened, but that the company itself takes a closer look at its policies.

“I didn’t really want the onus to be on the flight attendant because to me, if two different flight attendants are offering the same thing, then maybe the process isn’t in place or they don’t actually have the supplies to clean up something like that,” she explained.

“I told her I didn’t share it to get anything out of it. I just think it’s important to hold companies accountable to these kinds of things. It was a good conversation and she was really lovely and attentive and it sounds like they were going through the processes to understand what went wrong and how to change it going forward.”STORY CONTINUES BELOW ADVERTISEMENT

In a statement to Global News, Flair Airlines said the safety of its passengers is its highest priority.

“We apologize for the unfortunate incident experienced by one of our passengers aboard a Flair Airlines flight earlier today due to an oversight during our typical sanitation procedures and a miscommunication between flight attendants,” the statement read.

“Upon learning of what transpired, we met with the passenger when she landed in Edmonton to immediately acknowledge the situation and offer our apologies. As a result of this action, the passenger is satisfied with our attention to the matter and we are reviewing our procedures to prevent this from happening again.”

Jessica said she was told by the company her situation would be used as a learning experience for other Flair Airline employees in the future.

© 2019 Global News, a division of Corus Entertainment Inc.

2019 Airline Growth Summit Award Winners Announced

Press Release from InteliSys Aviation

Montreal, Quebec —24 October 2019 — It’s with great pleasure that InteliSys Aviation announces the winners of the 2019 Airline Growth Summit Awards, which were hosted at Hotel Nelligan in Montreal on October 22nd. Four amelia airlines were honoured for their outstanding achievements across four categories: Most Innovative Marketing Campaign, Humanitarian Excellence, Best Passenger Story, and the Jock English Memorial Award for Supremacy in Customer Service. 

The Best Passenger Story Award: Flair Airlines

Flair Airlines was given the Best Passenger Story Award following a glowing review it received in an interview on April 2nd, 2019, between Angela Gough and Global News. Gough spoke about the difficulties of travel for autistic individuals and their families.

“There are crowds, lineups are particularly hard, anything out of the ordinary — having to stand still, lots of strangers, different food. It can be very difficult and for a couple of years post-diagnosis, we just didn’t [fly] … It takes a lot of stress off the family to not feel like everything has to go perfect, like we can’t have a meltdown and be in a plane thousands of feet in the air,” Gough said.

Representatives from Flair Airlines accepted the Best Passenger Story Award 2019

Pictured above are representatives from Flair Airlines accepting the Best Passenger Story Award 2019 from InteliSys’ CEO, Frank Kays, and Spencer Smith, Global Account Executive.

On April 1st, 2019, Flair announced that all of its flight attendants had been trained on how to assist autistic passengers with their travel experiences, making it Canada’s first autism-aware airline. To further assist these people, the airline hosted a mock travel day at Edmonton International Airport to promote familiarity and reduce the anxieties of autistic travellers and their loved ones.

The Jock English Memorial Award for Supremacy in Customer Service: Pacific Coastal Airlines

For the second time in three years, Pacific Coastal Airlines was the recipient of the Jock English Memorial Award for Supremacy in Customer Service. Pacific Coastal was recognized for the ways in which they consistently provide superb customer experiences in all types of situations. The airline’s social media is filled with positive reviews and shining examples of how their flight staff and reservations crew constantly deliver exceptional service to their passengers. 

“We had a family emergency and had to change flights, re-book, and pay on very short notice,” one extremely satisfied passenger commented. “The lady at the check-in did a refund of the extra ticket for us extremely well, she didn’t have to, but she went outside the box to help us — now that is service.”

British Columbia's Pacific Coastal Airlines won the Jock English Memorial Award for Supremacy in Customer Service for the second time in three years

British Columbia’s Pacific Coastal Airlines won the Jock English Memorial Award for Supremacy in Customer Service for the second time in three years. Representatives from the airline are pictured above with Frank Kays, InteliSys Aviation CEO.

Even during irregular operations, Pacific Coastal handles its passengers with masterful care. After being bumped from a flight due to poor weather conditions, one passenger left a positive review about how the airline turned the stressful situation around: “Excellent customer service! We were … bumped off [our] flight due to some uncontrollable issues: low visibility and bad wind direction. This was very unfortunate for us but we were very appreciative of the accommodation from the staff. They took care of all we were worried about and made great arrangements to compensate for the delay. We were very happy with the flight and welcoming staff.”

This memorial award is very near and dear to the hearts of the InteliSys Aviation team. Jock English was the company’s CEO from 2006 until 2012 when he tragically lost his fight with cancer. To honour him annually, this award is reserved for airlines that truly exemplify his intense passion for building strong relationships and providing exceptional customer service.

Discount airline survives bid to clip its wings

News provided by Kelowna Daily Courier – link to full story – with a hint from P.N.

Steve MacNaull – Oct 24, 2019  Updated Oct 24, 2019

Flair Airlines
Flair Airlines has secured a B.C. Supreme Court interim injunction against KF Aerospace (formerly Kelowna Flightcraft) that allows the ultra-low-cost carrier to continue flying.
Special to The Daily Courier

Flair Airlines planes are still flying thanks to a B.C. Supreme Court interim injunction.

Kelowna-based KF Aerospace (formerly Kelowna Flightcraft) wanted to end its dispatch services contract with Flair on Oct. 9, a move that would have put Flair out of business.

Flair argued its survival was on the line in court. The court sided with Flair and ordered KF to continue to provide dispatch services to Flair for the time being.

Flair used to be based in Kelowna but now has its headquarters in Edmonton.

It has 300 employees and operates 110 flights per week between seven Canadian cities: Kelowna, Vancouver, Abbotsford, Edmonton, Calgary, Winnipeg and Toronto.

About 120,000 customers have purchased tickets for flights.

Dispatch services can include everything from computer-optimized flight planning to weather and wind data, air traffic control filing, aircraft situational data, aircraft performance and loading information, airspace restriction and airport conditions information, and advice to pilots.

KF has such expertise, and Flair contracted it from KF because Flair doesn’t have its own in-house dispatch services.

Dispatch services are integral to an airline’s operations and are required by Transport Canada for an airline to be in business.

Flair and KF have had business dealings since 2005.

Prior to offering ultra-low-cost scheduled flights in 2017, Flair was a charter airline that flew to sun spot destinations from Canadian cities and charters to the oilpatch.

In 2015, Flair and KF signed the dispatch services contract with no termination date.

However, there is a termination provision that states KF requires three months’ written warning of cancellation.

Trouble started on June 24 when KF sent a letter to Flair advising Flair it owed $204,750 under the contract and demanded payment in five business days.

Also, the letter served as notice that KF was cancelling the dispatch services contract as of three months from the date of the letter.

Flair claims it didn’t receive the letter until July 9.

Flair viewed the letter as a demand for payment, so the request was forwarded to the accounting department and the $204,750 was paid.

The letter and its dispatch services contract cancellation implications didn’t come to the attention of Flair senior executives until Aug. 13.

Flair sprung into action and applied for an interim injunction, and the application was heard Oct. 9 before Justice Paul Walker in B.C. Supreme Court in Vancouver.

The judge granted the interim injunction for the next three months because there was confusion about the cancellation letter and Flair would “suffer irreparable harm” if it didn’t get the injunction.

Flair is now searching for a new dispatch services provider.