Category: Porter Airlines

Canadian airlines ask appeal court to quash new passenger rights rules

News provided by CityNews1130.com – link to full article

BY Marcella Bernardo and The Canadian Press Posted July 5, 2019

(Via http://www.flyporter.com)

Summary

  • Airlines are asking the Federal Court of Appeal to end new rules on passenger rights.
  • The Air Transport Association of Canada says they will drive up the cost of air flight.
  • But Air Passenger Rights, a passenger advocate group, says the new rules were created to benefit airline companies.

OTTAWA — Canadian airlines are among the hundreds of carriers asking the Federal Court of Appeal to quash new rules around passenger rights.

Air Canada and Porter Airlines Inc., along with some 290 member airlines of the International Air Transport Association, say in a court filing that required compensation for passengers dealing with delayed flights and damaged luggage violates international standards and should be rendered invalid.

The court application, filed last week, also says nullifying the new provisions would avoid confusion for international passengers who could be subject to travel regimes from multiple jurisdictions.

John McKenna, who heads the Air Transport Association of Canada, calls the new rules “ridiculous” and says they will drive up the cost of flying.

RELATED: Feds release details of long-promised passenger bill of rights

Passenger rights advocates say the rules do not go far enough, arguing the criteria for monetary compensation are tough to meet as passengers would have to present evidence typically in the hands of an airline. Gabor Lukacs, founder of the group Air Passenger Rights, says the regulations give airlines “carte blanche to refuse” compensation based on unverifiable maintenance issues.

“These regulations were written for the airlines, by the airlines,” says Lukacs. “And it actually takes back rights of Canadian passengers.”

Lukacs points to changes tarmac delays. Under current standards, passengers can only be kept on an airplane sitting on a tarmac for up to 90 minutes.

.@GaborLukacs has been quick to dismiss legal action by #Canadian airlines including @AirCanada to quash new passenger compensation rules as nothing more than a ‘publicity’ stunt. Details coming @NEWS1130

Marcella Bernardo (@Bernardo1130) July 5, 2019

Under the new regulations, he says passengers would have to wait over three-and-a-half hours before being let off an airplane.

“They are doing it as a publicity stunt,” he says. “We launched last week a legal challenge to some portions of the regulations that actually violated Charter because of how it affects persons with disabilities and of how it takes away rights of passengers contrary to Parliament intent. This is their fast knee-jerk reaction to that.”

Starting July 15, passengers will have to be compensated up to $2,400 if they are denied boarding because a flight was overbooked and receive up to $2,100 for lost or damaged luggage. Compensation of up to $1,000 for delays and other payments for cancelled flights will take effect in December.

Canada’s Airlines, Airports Among World’s Worst For Delays, And It Could Soon Get Worse

News provided HuffingtonPost.ca – link to full article – with a hint from P.N.

By Daniel Tencer 4 July 2019

Under a new “passenger bill of rights,” airlines will be able to leave passengers stuck on the tarmac for longer than the current standard.
An airplane taking off at Toronto's Lester B. Pearson International
An airplane taking off at Toronto’s Lester B. Pearson International Airport.

MONTREAL ― Canadian airports and airlines are some of the worst performers worldwide when it comes to flight delays, and new federal rules that allow passengers to be stuck on the tarmac for longer could make things worse.

All but one of Canada’s major airlines rank in the bottom half for on-time performance in a new survey from travel data provider OAG. 

Canada’s best performer, WestJet, ranks 57th out of 125 airlines surveyed, with 77.1 per cent of all flights arriving on time. The country’s worst performer, Sunwing, ranks as the second-worst airline in the world, 124th out of 125, with only 57.8 per cent of flights on time.

Sunwing experienced numerous flight glitches in recent years, including major delays in Toronto and Montreal in April, 2018, that led to a fine from the Canadian Transportation Agency.

Canada's Airlines, Airports Among World's Worst For Delays, And It Could Soon Get

Looking at airports, Canada doesn’t fare much better. Our best airport, in Grande Prairie, Alta., ranks 108th out of 505 airports surveyed.

Toronto’s two commercial passenger airports, Pearson and Billy Bishop, rank as the two worst airports in Canada and among the worst in the world ― 475th and 489th, respectively.

Interestingly, there is a yawning east-west divide, with western Canadian airports performing better than others.

Canada's Airlines, Airports Among World's Worst For Delays, And It Could Soon Get

The survey comes as Canada is about to launch a new “passengers’ bill of rights” that some critics say will make it easier for airlines to delay flights.

Under the new regulations, airlines will be able to keep passengers stuck on the tarmac for up to three hours, plus an additional 45 minutes if the airline believes takeoff is imminent.

Currently, Canada has no government-enforced limits on tarmac delays, but airlines themselves had standards built into their tariffs. The industry standard was 90 minutes, which is also what a Senate committee recommended be the rule in the new passenger bill of rights. The government rejected that recommendation.

Airlines themselves have been pushing for longer tarmac delays. Air Canada extended its maximum tarmac time to four hours in 2018.

Additionally, it will be very difficult to get compensation from airlines in most cases where flights are delayed or passengers are denied boarding, said Gabor Lukacs, a prominent consumer advocate who has challenged airline practices in courts.

Watch: Here are the budget airlines in Canada. Story continues below.

Lukacs said he worries about the possibility of longer delays under the new rules because “when something becomes legal, they will do it. On the other hand, the counterargument is it’s in the airline’s best interest to get passengers to their destination as quickly as possible.”

Lukacs’ advocacy group, Air Passenger Rights, has accused the government of letting the airline industry dictate the new passengers’ bill of rights.

A spokesperson for Transport Minister Marc Garneau said the tarmac delay rule was decided “based on operational realities and international best practices. For example, in the United States, air carriers are required to offer the option to disembark after a three hour delay on domestic flights, and a four hour delay on international flights.”

While airlines frequently blame weather for flight delays, data from the U.S. federal government shows that extreme weather events are responsible for fewer than 5 per cent of flight delays in the U.S. The most common reason for delays was late-arriving aircraft, meaning flights delayed because earlier flights were delayed. This accounted for nearly 42 per cent of U.S. delays. Canada does not currently keep track of this type of data.

But Lukacs points out that Canada has much harsher weather than most of the U.S., so it may not be a fair comparison. And Toronto’s worst-in-the-country Billy Bishop Airport has unique issues to deal with because it’s on an island.

“This may be an apples to oranges comparison,” he told HuffPost Canada by phone.

Nonetheless, Canada’s poor weather doesn’t explain why Alaska Airlines has a higher on-time percentage than any Canadian airline (80.7 per cent) and is the third best among U.S. airlines.

Lukacs argues these on-time rankings are incomplete: There isn’t enough data to determine, for instance, whether it’s a particular airport or a particular airline that’s behind delays in a given place.

Either way, airlines should be taking bad weather into account when planning their schedules, Lukacs said.

“If airlines and airports ignore the weather realities, then you have guaranteed, built-in failure,” he said.

Porter Airlines touches down in Muskoka with inaugural summer service

Provided by Porter Airlines/CNW

TORONTO, June 27, 2019 /CNW/ – Porter Airlines celebrated its first flight to Ontario’s ‘cottage country’ today with its inaugural flight to Muskoka, one of the world’s iconic summer retreats. Passengers enjoyed non-stop service from Billy Bishop Toronto City Airport to Muskoka Airport, and were met by local officials and residents on arrival.

Porter Airlines celebrated its first flight to Ontario’s ‘cottage country’ today with its inaugural flight to Muskoka, one of the world’s iconic summer retreats. (CNW Group/Porter Airlines)
Porter Airlines celebrated its first flight to Ontario’s ‘cottage country’ today with its inaugural flight to Muskoka, one of the world’s iconic summer retreats. (CNW Group/Porter Airlines)

“Porter has received strong interest in its seasonal Muskoka flights since we announced service in the spring,” said Robert Deluce, executive chairman of Porter Airlines. “Travellers value convenience and we are dedicated to making Muskoka more accessible, whether you’re taking the short flight from Toronto or connecting from one of our other destinations.”

With the introduction of Porter’s seasonal Muskoka flights, people looking to relax in a tranquil wilderness setting, can do so with a flight time of approximately 20 minutes. Operating twice weekly on Thursdays and Mondays, service continues until September 3. 

“This new summer service between Toronto and Muskoka gives visitors easy access to some of the most incredible natural and cultural treasures Ontario has to offer,” said Lisa MacLeod, Minister of Tourism, Culture and Sport. “This is the kind of initiative that really helps grow Ontario’s economy and our tourism sector.”

Porter Airlines touches down in Muskoka with inaugural summer service (CNW Group/Porter Airlines)
Porter Airlines touches down in Muskoka with inaugural summer service (CNW Group/Porter Airlines)

Situated among pristine waters, and surrounded by scenic shorelines and vast forests, Muskoka is one of Ontario’s most sought-after vacation spots. In addition to stunning vistas, visitors can enjoy the region’s heritage communities and vibrant towns, offering excellent shopping, one-of-a-kind entertainment, events and an abundance of recreational activities. Muskoka’s charm and beauty offers a unique experience for families, groups, and couples looking to create long-lasting memories. 

“The District and the Muskoka Airport Board are very excited for the arrival of scheduled service from Porter – making it easier for visitors and our residents to get to and from Muskoka and beyond this summer,” remarked District of Muskoka Chair John Klinck. “We look forward to working with our partners at Porter and RTO 12 to make this new service an experience as unforgettable as Muskoka is.”

Explorers’ Edge, the regional tourism organization, also launched its seasonal shuttle bus service, providing Porter passengers transportation from Muskoka Airport to accommodations across the region. The organization is also offering a traveller incentive of $100 in spending vouchers for those booking a flight and accommodation.

“Explorers’ Edge is excited to have partnered with Porter Airlines to introduce seasonal service to the Muskoka Airport,” said James Murphy, executive director of the regional tourism organization. “Muskoka and Algonquin Park are among the nation’s most popular vacation destinations, and this service will allow domestic and international tourists to have much easier access to a spectacular holiday here. We are very pleased to welcome the world via Porter’s extensive network.”

Flights are currently available for booking on Porter’s website and through travel agents. For complete schedule and booking details, visit www.flyporter.com

Porter Airlines telecom issue resolved

Provided by Porter Airlines via Twitter

27 June 2019

1/3 The telecom outage has been resolved. Passengers will be rebooked on flights as soon as possible, based on availability. New flight information will be sent by email based on contact info provided within the reservation.

2/3 Passengers needing to cancel travel as a direct result of the systems issue will be provided full refunds which can be processed at a later date; you do not need to contact the Call Centre prior to your scheduled flight.

3/3 We apologize for the inconvenience and are working diligently to get you on your way as soon as possible.

Porter Airlines cancels flights over U.S.-based telecom outage

News provided by The Star – link to full story – with a hint from P.N.
By 
Jacob Lorinc Staff Reporter Wed., June 26, 2019

Porter Airlines said at least 20 flights have been cancelled due to a telecom outage in the United States.

Porter Airlines has cancelled at least 20 flights from Billy Bishop airport due to a telecom outage in the United States.

In a tweet issued around 6 p.m. on Wednesday, the airport said the outage is preventing Porter Airlines from checking in passengers for trans-border flights.

Trans-border passengers have been told they can expect significant delays and disruptions.

Porter said passengers affected by the delays or cancellations would be offered compensation based on their specific situations.

Domestic passengers are still able to check in manually to their flights, but will likely face delays as well, Porter said.

Full story…

Porter Airlines launching seasonal flights to Muskoka

News provided by CTV News/The Canadian Press – link to full story – with a hint from P.N.

The Canadian Press Published Tuesday, June 25, 2019

Anyone looking to get away to Ontario cottage country this year will have the option to avoid traffic and take a quick flight from Toronto starting this week.

Porter Airlines is launching a seasonal series of flights between Toronto’s Billy Bishop Airport and Muskoka Airport near Gravenhurst, Ont.

The 20-minute flights will operate on Thursdays and Mondays between June 27 and Sept. 3.

The airline says Monday flights will take place on Tuesday during long weekends.

Cottagers heading to Muskoka, a popular destination for summer travel in Ontario, often have to contend with heavy traffic on the highways.

Regional carrier Fly GTA runs charter flights to the region.

Porter plane makes emergency landing in Hamilton

News provided by CTV News/The Canadian Press (link to full article) – with a hint from P.N.

porter airlines

The Canadian Press – Published Tuesday, June 18, 2019 12:57PM EDT 

A Porter Airlines flight travelling from Montreal to Toronto has made an emergency landing in Hamilton.

Hamilton International Airport says fire officials attended and there were no reported injuries,

It says one of its runways is currently closed.

The Porter Airlines website shows flight PD458 left Montreal at 9:10 a.m. and was diverted to Hamilton, where it landed at 10:30 a.m.

Enjoy summer in Mont Tremblant with Porter Airlines

Provided by Porter Airlines/CNW

TORONTO, April 25, 2019 /CNW/ – Porter Airlines flights to Mont Tremblant, Que., are back in time for summer fun. Seasonal service begins June 21, and runs until September 22, 2019. Flights operate up to four times weekly starting July 28 through Labour Day, and two times weekly for the remainder of the season.

Passengers fly non-stop from Billy Bishop Toronto City Airport to Mont Tremblant International Airport in just 70 minutes. For complete schedule and booking details, visit www.flyporter.com or contact your travel agent.

Enjoy summer in Mont Tremblant with Porter Airlines (CNW Group/Porter Airlines)
Enjoy summer in Mont Tremblant with Porter Airlines (CNW Group/Porter Airlines)

The picturesque village transforms during the summer months. Full of green spaces and boasting 400 lakes and streams, Mont Tremblant offers an abundance of outdoor scenery. Travellers can enjoy a variety of outdoor adventures, including hiking, rock climbing, mountain biking, golfing and water activities. There’s also a range of entertainment and events, including the Mont Tremblant International Blues Festival (July 5-14), Wanderlust (Aug. 22-25), and Iron Man (Aug. 18).

Connecting flights from several Porter destinations in Canada and the U.S. are also available.

Porter Airlines founder, Robert Deluce, hands over CEO duties to his son

Provided by Porter Airlines/CNW

TORONTO, April 10, 2019 /CNW/ – The executive team of Porter Airlines is reorganizing to ensure continuity for its immediate and future development.

Effective immediately, Robert Deluce, Porter’s founding president and CEO, assumes the new role of executive chairman, enhancing his existing responsibilities as a member of the board of directors, while staying engaged in Porter’s core business strategies. He also remains as the company’s accountable executive for Transport Canada.

Robert Deluce appointed executive chairman at Porter Airlines as part of leadership reorganization (CNW Group/Porter Airlines)
Robert Deluce appointed executive chairman at Porter Airlines as part of leadership reorganization (CNW Group/Porter Airlines)
Michael Deluce, President and CEO, Porter Airlines (CNW Group/Porter Airlines)
Michael Deluce, President and CEO, Porter Airlines (CNW Group/Porter Airlines)

This change is supported by a series of realigned executive responsibilities. Michael Deluce now takes on president and CEO duties. As a founding team member at Porter, Michael was instrumental in defining Porter’s successful business plan, commercial and brand strategies, and has been a key part of realizing that vision in the role of executive vice president and chief commercial officer.

Don Carty has been Porter’s chairman of the board of directors since the company’s founding and will continue in this role.

“A principle responsibility for a board of directors is ensuring orderly succession planning,” said Carty. “This transition sees Robert become further involved at the board level, while allowing Michael and other senior leaders to oversee daily business activities. It is a combination of diverse experience and expertise that will serve Porter well in meeting our needs today.”

“My focus as executive chairman is on supporting our reorganized executive team, while still being active in certain key business areas,” said Robert Deluce. “It’s important for me to be proactive in giving our leadership team even more direct responsibility for setting Porter’s course and I’m confident that the changes announced today are consistent with the vision we created when the airline launched in 2006.”

Michael Deluce has also been appointed as a member of Porter’s board of directors.

“It is a rare opportunity to be part of the development of a company from the outset and now take on the president and CEO position more than a decade later,” said Michael Deluce. “We have an exceptional team in place, from our seasoned management group to our dedicated team members, who believe in what we’re doing to distinguish Porter as a special airline. We’ll work hard to build on this strength.”

Leadership structure

With Michael’s appointment, Kevin Jackson moves to the position of executive vice president and chief commercial officer. Kevin has worked closely with Michael, most recently as senior vice president and chief marketing officer. In addition to his current responsibilities of marketing, communications, sales, packaged products and information technology, Kevin will also oversee revenue management, airport operations, catering, learning and development, call centre and customer relations. He continues reporting directly to Michael.

Paul Moreira remains Porter’s chief operating officer and also becomes executive vice president. Paul’s responsibilities focus closely on enhancing overall operational reliability in the critical areas of safety, flight operations and maintenance. He oversees safety, pilots, cabin crew, SOCC, technical operations, including maintenance, Porter FBO, and facilities, while reporting directly to Michael.

Additional roles on Porter’s executive team are unchanged.

Jeff Brown remains executive vice president and chief financial officer, with responsibilities for finance, people and culture, government relations and legal. Jeff also now reports directly to Michael.

Lawrence Hughes remains senior vice president, people and culture, shaping Porter’s culture and leading strategies that enhance team member training and engagement. Lawrence reports directly to Jeff Brown, with indirect reporting to the president and CEO.

Porter Airlines opens Ontario’s Muskoka region to North American travellers with summer service

Provided by Porter Airlines/CNW

TORONTO, March 25, 2019 /CNW/ – Porter Airlines will be flying to Muskoka Airport with the introduction of 2019 summer service. Popular with outdoor enthusiasts, Muskoka has established itself among the world’s iconic summer retreats.

Flights will have an air time of approximately 20 minutes, operating twice weekly on Thursdays and Mondays between Billy Bishop Toronto City Airport and Muskoka Airport, from June 27 to September 3. Connecting flights are available via Toronto for numerous Porter destinations in the U.S. and Canada.

Porter Airlines will be flying to Muskoka Airport with the introduction of 2019 summer service. (CNW Group/Porter Airlines)
Porter Airlines will be flying to Muskoka Airport with the introduction of 2019 summer service. (CNW Group/Porter Airlines)
Porter Airlines opens Ontario’s Muskoka region to North American travellers with summer service. (CNW Group/Porter Airlines)
Porter Airlines opens Ontario’s Muskoka region to North American travellers with summer service. (CNW Group/Porter Airlines)

“Muskoka is an inspiring destination that attracts travellers from near and far,” said Robert Deluce, president and CEO of Porter Airlines. “This new route serves as a great opportunity to link Muskoka to our North American network.”

Travellers can soak up stunning scenery, from picturesque historic towns and villages to iconic Algonquin Park, and the area’s famous waterways, including beautiful Georgian Bay. Muskoka offers a charming variety of amenities with golf courses, marinas, camps and cultural attractions spanning the region.

“Explorers’ Edge is thrilled to be partnering with Porter Airlines to bring seasonal service to the Muskoka Airport this summer,” said James Murphy, executive director of Explorers’ Edge. “As the regional tourism organization for Muskoka, Parry Sound and Algonquin Park, it is our intent to leverage this service to increase international visitation across our entire region. Our thanks to the District of Muskoka representatives for their efforts to ready the airport, including working with Transport Canada and the Canadian Air Transport Security Authority.”

“A new summer service between Toronto and Muskoka is great news for all Ontarians,” said Michael Tibollo, Minister of Tourism, Culture and Sport. “Through this partnership, Porter Airlines and the regional tourism organization are opening a new route that will boost local business and make this stunning part of our province an easy-to-access vacation destination. Ontario is truly open for business in Muskoka.” 

Schedule details are as follows:

Day of weekToronto departure timeMuskoka departure time
Thursday1:10 p.m.2:20 p.m.
Monday*9:20 a.m.10:30 a.m.
*Tuesday departure during long weekends.

As part of an exceptional visitor experience in Muskoka and surrounding areas, Explorers’ Edge will also introduce a seasonal shuttle bus service at the airport to deliver Porter passengers to accommodations across the region. The organization will also offer a traveller incentive for tourists who book a flight and accommodation, to the tune of $100 CDN in spending vouchers.

Flights are currently available for booking on Porter’s website and through travel agents. For complete schedule and booking details, visit www.flyporter.com