Air Canada Discontinues Service on 30 Domestic Regional Routes and Closes Eight Stations in Canada

From Air Canada

Regional flying rationalized due to COVID-19 and government travel restrictions, part of airline’s Cost Reduction Program to reduce cash burn

MONTREAL, June 30, 2020  /CNW Telbec/ – Air Canada said today that it is indefinitely suspending service on 30 domestic regional routes and closing eight stations at regional airports in Canada. 

These structural changes to Air Canada’s domestic regional network are being made as a result of continuing weak demand for both business and leisure travel due to COVID-19 and provincial and federal government-imposed travel restrictions and border closures, which are diminishing prospects for a near-to-mid-term recovery.

As the company has previously reported, Air Canada expects the industry’s recovery will take a minimum of three years. As a consequence, other changes to its network and schedule, as well as further service suspensions, will be considered over the coming weeks as the airline takes steps to decisively reduce its overall cost structure and cash burn rate.

A full list of route suspensions and station closures is below.

As a result of COVID-19, Air Canada reported a net loss of $1.05 billion in the first quarter of 2020, including a net cash-burn in March of $688 million. The carrier has undertaken a range of structural changes including significant cost savings and liquidity measures, of which today’s announced service suspensions form part. Other measures include:

  • A workforce reduction of approximately 20,000 employees, representing more than 50 per cent of its staff, achieved through layoffs, severances, early retirements and special leaves;
  • A company-wide Cost Reduction and Capital Deferral Program, that has to date identified around $1.1 billion in savings;
  • A reduction of its system-wide capacity by approximately 85 per cent in the second quarter compared to last year’s second quarter and an expected third quarter capacity reduction of at least 75% from the third quarter of 2019;
  • The permanent removal of 79 aircraft from its mainline and Rouge fleets;
  • And raising approximatively $5.5 billion in liquidity since March 13, 2020, through a series of debt, aircraft and equity financings.

Further initiatives are being considered.

Route Suspensions

The following routes will be suspended indefinitely as per applicable regulatory notice requirements. Affected customers will be contacted by Air Canada and offered options, including alternative routings where available.

Maritimes/Newfoundland and Labrador:

  • Deer Lake-Goose Bay;
  • Deer Lake-St. John’s;
  • Fredericton-Halifax;
  • Fredericton-Ottawa;
  • Moncton-Halifax;
  • Saint John-Halifax;
  • Charlottetown-Halifax;
  • Moncton-Ottawa;
  • Gander-Goose Bay;
  • Gander-St. John’s;
  • Bathurst-Montreal;
  • Wabush-Goose Bay;
  • Wabush-Sept-Iles;
  • Goose Bay-St. John’s.

Quebec/Ontario:

  • Baie Comeau-Montreal;
  • Baie Comeau-Mont Joli;
  • Gaspé-Iles de la Madeleine;
  • Gaspé-Quebec City;
  • Sept-Iles-Quebec City;
  • Val d’Or-Montreal;
  • Mont Joli-Montreal;
  • Rouyn-Noranda-Val d’Or;
  • Kingston-Toronto;
  • London-Ottawa;
  • North Bay-Toronto
  • Windsor-Montreal

Western Canada: 

  • Regina-Winnipeg;
  • Regina-Saskatoon;
  • Regina-Ottawa;
  • Saskatoon-Ottawa.

Station Closures

The following are the Regional Airports where Air Canada is closing its stations:

  • Bathurst (New Brunswick)
  • Wabush (Newfoundland and Labrador)
  • Gaspé (Quebec)
  • Baie Comeau (Quebec)
  • Mont Joli (Quebec)
  • Val d’Or (Quebec)
  • Kingston (Ontario)
  • North Bay (Ontario)

WestJet releases July schedule to get Canadians exploring again

From WestJet, an Alberta Partnership

Airline continues to focus on significant safety and hygiene enhancements to ensure a safe travel journey

CALGARY, AB, June 15, 2020 /CNW/ – WestJet today released its updated July schedule, developed to allow Canadians the pleasure of summer travel while economically supporting communities across the country in safely reopening travel and domestic tourism. In addition, the airline has added flights to select U.S. markets.

To ensure guests can book with confidence, the airline maintains its stringent Safety Above All hygiene program and continues to provide flexibility in booking, change and cancellation policies.

“Today’s schedule reflects our commitment to orderly and safe travel while providing steps to allow Canadians to get out, explore, and take part in critical economic activities like staying in hotels, eating out, visiting tourist attractions or simply just travelling to see friends and family,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. “Governments and Canadians from coast-to-coast are working together to lessen the impact of this pandemic and we are grateful that these efforts have put us in a position to add more options for travel this July.”

From July 5 through August 4, 2020, WestJet will offer operations to 45 destinations including 39 in Canada, five in the U.S. and one in Mexico an increase of approximately 102 per cent more flights from June, but down 76 per cent from July 2019.

Continued von zur Muehlen, “As we emerge from the pandemic, health vigilance must be balanced with the gradual reopening of our economy. WestJet has done our part and spent millions of dollars to ensure the safety and well-being of our guests and our people. We’re ready to get Canadians flying.”

On March 22, WestJet suspended its international and transborder operations. The airline’s schedule now contains flights to key transborder and international destinations including Los Angeles (LAX), Atlanta (ATL) and Las Vegas (LAS).

“Jurisdictions around the world are opening, allowing citizens to begin flying once again which is kickstarting their economies for recovery. We’ve heard from the communities we serve and look forward to having Canadians safely participate and stimulate domestic tourism this summer,” stated von zur Muehlen.

At this time, the airline is planning on operating the following domestic routes and frequencies from July 5 – August 4.

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ACI reveals world’s best airports for customer experience

Awards recognize the largest number of winning airports ever this year

Results based on ACI World’s industry-leading Airport Service Quality programme

Montreal, 9 March 2020 – Airports Council International (ACI) World has today revealed the winners of its world-renowned Airport Service Quality (ASQ) Awards.

The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. This year, 140 awards have been won by 84 individual airports which is the largest ever number of recipients.

Consistent winners Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson,  Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport have this year been joined by first time recipients from all regions.

First time recipients include Kotoka International Airport (Accra, Ghana), Mangalore Airport (Mangalore, India), Supadio Airport (Pontianak, Indonesia), Aalesund Airport (Alesund, Norway), Aeropuerto de El Hierro (Valverde, Spain), Aeropuerto de Melilla (Melilla, Spain), Aeropuerto de San Sebastián (San Sebastián, Spain), Bodo Airport (Bodo, Norway), Izmir Adnan Menderes International Airport (İzmir, Turkey), Copenhagen Airport (Copenhagen, Denmark), Aeropuertos Ecologicos de Galapagos S.A. Ecogal (Galapagos, Ecuador), Capital Region International Airport (Lansing, United States), Stockholm-Bromma Airport (Stockholm, Sweden), and St. John’s International Airport (St. John’s, Canada).

“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” ACI World Director General Angela Gittens said. “The awards this year have been won by a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience.

“Delivering a better customer experience is an important business strategy in an increasingly competitive airport industry. ACI’s global ASQ programme is the only one that not only recognises excellence but also provides airports with objective measurement and benchmarking to help drive their performance.

“We are pleased to note that the five winning airports in the category of ‘Best airport by size and region (under two million passenger per year in Europe)’, are all first-time winners of an ASQ award.”

The winning airports will come together at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.

ASQ DEPARTURES AWARDS

Award CategoryAirport NameCity and Country
Best Airport by Size and Region
AFRICA
Under 2 million passengersGeorge AirportGeorge, South Africa
Kimberley AirportKimberley, South Africa
Upington International AirportUpington, South Africa
2 – 5 million passengersKotoka International AirportAccra, Ghana
SSR International AirportPort Louis, Mauritius
5 – 15 million passengersKing Shaka International AirportDurban, South Africa
Mohammed V International AirportCasablanca, Morocco
ASIA-PACIFIC
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
Husein Sastranegara AirportBandung, Indonesia
Mangalore AirportMangalore, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
Trivandrum International AirportThiruvananthapuram, India
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Cochin International AirportCochin, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Makassar International Airport – Sultan HasanuddinMakassar, Indonesia
Sepinggan International AirportBalikpapan, Indonesia
15 – 25 million passengersBali International Airport – I Gusti Ngurah RaiBali, Indonesia
Rajiv Gandhi International AirportHyderabad, India
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersChhatrapati Shivaji International AirportMumbai, India
Indira Gandhi International AirportDelhi, India
Shanghai Pudong International AirportShanghai Pu Dong, China
Singapore Changi AirportSingapore, Singapore
EUROPE
Under 2 million passengersAalesund AirportAlesund, Norway
Aeropuerto de El HierroValverde, Spain
Aeropuerto de MelillaMelilla, Spain
Aeropuerto de San SebastiánSan Sebastián, Spain
Bodo AirportBodo, Norway
2 – 5 million passengersAeropuerto de MenorcaMenorca, Spain
Skopje International AirportSkopje, North Macedonia
Tallinn AirportTallinn, Estonia
Zagreb AirportZagreb, Croatia
5 – 15 million passengersAeropuerto de Alicante-ElcheAlicante, Spain
Bergen AirportBergen, Norway
Izmir Adnan Menderes International Airportİzmir, Turkey
Sochi International AirportSochi, Russia
Keflavik International AirportKeflavik, Iceland
Malta International AirportLuqa, Malta
Newcastle International Airport LtdNewcastle, United Kingdom
Porto Francisco sa Carneiro AirportPorto, Portugal
15 – 25 million passengersEsenboga AirportAnkara, Turkey
Prague AirportPrague, Czech Republic
Pulkovo AirportSt. Petersburg, Russia
25 – 40 million passengersCopenhagen AirportCopenhagen, Denmark
Flughafen ZurichZurich, Switzerland
Oslo-Gardermoen AirportOslo, Norway
Over 40 million passengersAeroporto di Roma-FiumicinoRome, Italy
Sheremetyevo International AirportMoscow, Russia
LATIN AMERICA-CARIBBEAN
Under 2 million passengersAeropuertos Ecologicos de Galapagos S.A. EcogalGalapagos, Ecuador
Aeropuerto Internacional Gregorio LuperónPuerto Plata, Dominican Republic
Airport International Daniel Oduber QuirosLiberia, Costa Rica
2 – 5 million passengersAeropuerto Internacional de CarrascoMontevideo, Uruguay
Aeropuerto Internacional Jose Joaquín OlmedoGuayaquil, Ecuador
5 – 15 million passengersAeropuerto Internacional de los CabosLos Cabos, Mexico
Aeropuerto Internacional Punta CanaPunta Cana, Dominican Republic
MIDDLE EAST
5 – 15 million passengersQueen Alia International AirportAmman, Jordan
NORTH AMERICA
Under 2 million passengersCapital Region International AirportLansing, United States
Jean-Lesage International AirportQuebec, Canada
2 – 5 million passengersEl Paso International AirportEl Paso, United States
Portland International JetportPortland, United States
5 – 15 million passengersIndianapolis International AirportIndianapolis, United States
Cincinnati/Northern Kentucky International AirportCincinnati, United States
Jacksonville International AirportJacksonville, United States
15 – 25 million passengersDallas Love Field AirportDallas, United States
Tampa International AirportTampa, United States
25 – 40 million passengersMinneapolis/St Paul International AirportMinneapolis, United States
Over 40 million passengersDallas Fort Worth International AirportDallas, United States
Toronto Pearson International AirportToronto, Canada
Award CategoryAirport NameCity and Country
Most Improved
AFRICAKotoka International AirportAccra, Ghana
ASIA-PACIFICSoekarno-Hatta International AirportJakarta, Indonesia
EUROPEStockholm-Bromma AirportStockholm, Sweden
LATIN AMERICA-CARIBBEANAirport International Daniel Oduber QuirósLiberia, Costa Rica
MIDDLE EASTMuscat International AirportMuscat, Oman
NORTH AMERICASt. John’s International AirportSt. John’s, Canada
Best Environment and Ambience by Size
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Salalah AirportSalalah, Oman
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Sepinggan International AirportBalikpapan, Indonesia
Yinchuan Hedong AirportYinchuan, China
15 – 25 million passengersRajiv Gandhi International AirportHyderabad, India
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersChongqing Jiangbei International AirportChongqing, China
Singapore Changi AirportSingapore, Singapore
Best Customer Service by Size
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Salalah AirportSalalah, Oman
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Sepinggan International AirportBalikpapan, Indonesia
Yinchuan Hedong AirportYinchuan, China
15 – 25 million passengersBali International Airport – I Gusti Ngurah RaiBali, Indonesia
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersChongqing Jianbei International AirportChongqing, China
Singapore Changi AirportSingapore, Singapore
Best Infrastructure and Facilitation by Size
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Salalah AirportSalalah, Oman
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Makassar International Airport – Sultan HasanuddinMakassar, Indonesia
Sepinggan International AirportBalikpapan, Indonesia
15 – 25 million passengersBali International Airport – I Gusti Ngurah RaiBali, Indonesia
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersBeijing Capital International AirportBeijing, China
Singapore Changi AirportSingapore, Singapore

ASQ ARRIVALS AWARD

CategoryAirport nameCity and Country
Best Airport Experience in ArrivalsKempegowda International AirportBangalore, India

The ASQ programme applies a three-level quality funnel process combining remote and on-site auditing to review more than 150 unique check points to ensure ASQ data collection requirements are achieved by all participating airports. The quality check points ensure the benchmarking and findings from the ASQ departure survey remain of the highest quality.

To be eligible for an ASQ Award, an airport must be compliant across all quality checks throughout the year.  Any breach of the data collection requirements results in the exclusion from ASQ Awards. Through ACI’s stringent approach to quality, airports can be assured of the validity of the data.

Notes for editors

  1. Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2020, ACI serves 668 members, operating 1979 airports in 176 countries.
  2. Learn more about the ACI ASQ Programme which includes a full suite of customer experience solutions, including the ACI employee survey for customer experience, the ASQ arrival surveys, and the new ASQ Commercial Survey. ASQ delivers 640,000 individual surveys per year in 47 languages across 91 countries.

Lise Lapierre elected Chair of the YQB Board of Directors

From Québec City Jean Lesage International Airport

Québec City, April 22, 2020 – At its meeting on April 21, 2020, the Board of Directors of Québec City Jean Lesage International Airport (YQB) elected Lise Lapierre as its new Chair. Ms. Lapierre has been a director since 2012 and served as the Vice-Chair of the Board until her nomination. She succeeds Jean-Claude Labbé, who has chaired the Board for the past year and whose third and final term as director ended in 2020. 

“I intend to fulfil this important role with care, commitment, loyalty and pride in the trajectory that our organization has been taking for two decades now. At a time when COVID-19 rocks the airline industry, both domestically and internationally, I intend to work with the directors, our team and local driving forces to put Québec City’s airport in a good position to bounce back when the time comes,” stated Ms. Lapierre, who is the first woman to chair YQB’s Board of Directors. 

After a career in risk capital as an associate director at Accès Capital Québec, which specialized in financing Québec businesses, Lise Lapierre has moved to corporate governance and now sits on several boards of directors. She holds FCPA, FCA and ASC designations, has more than 20 years of experience in financing and investment and has successfully closed many investment transactions for companies in a variety of sectors. 

The outgoing Chair, Jean-Claude Labbé, is leaving the Board of Directors at the end of the three terms allowed by the governance rules. “As our company approaches its 20th anniversary, we can see how our airport has changed, developed and stepped fully into its role as a driver of economic development. We now have all the tools in place to shape our future,” stated Mr. Labbé, who has been on YQB’s Board of Directors since 2011. “2019 was a year of major changes for YQB, both physically and organizationally. I am proud to have helped this transition succeed. I know that our management team and Board of Directors will be able to handle the COVID-19 crisis well and continue developing YQB’s potential when the time comes.”

Support to Canada’s Air Transportation Sector

From: Department of Finance Canada ~ 30 March 2020

Backgrounder

The Government of Canada recognizes the unprecedented disruption to the air transportation sector resulting from the COVID-19 pandemic. Since the beginning of the pandemic, air passenger traffic has declined significantly as governments around the world impose border restrictions and advise their citizens to avoid unnecessary travel as a measure to slow the progression of the disease.

Support to Airports

Airports rely on fees paid by airlines and passengers to sustain their operations. As passenger traffic declines, airports are seeing their revenues fall, while at the same time they need to ensure safe operations.

To help airports reduce cost pressures and preserve cash flow as they deal with the effects of COVID-19 on their revenue, the government is waiving rents paid on ground leases for the 21 airport authorities that form part of the National Airport System and that pay rent to the government. The government will waive rent payments for March 2020 through December 2020.  The government is also providing comparable treatment for PortsToronto, which operates Billy Bishop Toronto City Airport, by waiving payments made to the federal government on revenues generated by the airport. This will provide relief up to $331.4 million, reflecting payments in the same period of 2018.

By waiving ground lease payments, the government is helping these airport authorities to preserve cash flow during the disruption. This will allow them to redeploy cash to help maintain their operations and to support recovery strategies. This approach is consistent with actions taken to support the sector during previous major disruptions, such as the SARS outbreak in 2003.

The 21 National Airport System airport authorities covered by this measure are not-for-profit, non-share capital corporations that pay rents to operate airports in Canada under long-term leases with Transport Canada. Rents are based on revenues earned from operating the airports and related lands, which are owned by the government.

The 21 airport authorities that will receive relief are:

  • St. John’s International Airport Authority
  • Gander International Airport Authority Inc.
  • Halifax International Airport Authority
  • Charlottetown Airport Authority Inc.
  • Saint John Airport Inc.
  • Greater Moncton International Airport Authority Inc.
  • Fredericton International Airport Authority
  • Aéroport de Québec Inc.
  • Aéroports de Montréal
  • Ottawa Macdonald-Cartier International Airport Authority
  • Greater Toronto Airports Authority
  • Greater London International Airports Authority
  • Thunder Bay International Airports Inc.
  • Winnipeg Airports Authority Inc.
  • Regina Airport Authority
  • Saskatoon Airport Authority
  • Edmonton Regional Airports Authority
  • Calgary Airport Authority
  • Prince George Airport Authority Inc.
  • Vancouver International Airport Authority
  • Victoria Airport Authority.

PortsToronto operates the Billy Bishop Toronto City Airport and pays an annual charge to Transport Canada based on the revenues it earns under the terms of its letters patent.  PortsToronto revenues include those generated from operating Billy Bishop Toronto City Airport.

WestJet: 29 March Update

Received directly from WESTJET

NETWORK AND SCHEDULE CHANGES – WestJet announces schedule updates through May 4 and select seasonal route start dates

On Thursday, March 26 WestJet marked the last day of our planned transborder (U.S.) and international (Europe, Mexico, Central America, Caribbean) flying due to the COVID-19 crisis and the closing of international borders.

This is a difficult time as we temporarily say goodbye to these airports that have helped WestJet grow beyond our domestic borders and brought the pleasure and ease of worldwide travel to millions of Canadians.

We thank all of our airport partners, our contractors and our guests for their support and we look forward to resuming flights when we emerge from these turbulent times.

INTERNATIONAL AND TRANSBORDER

As the crisis continues, we have now updated our international and transborder schedule to temporarily remove flying through May 4, 2020. For our guests who have booked their travel after April 22 through May 4, we are proactively notifying you of your travel options.

Seasonal international route starts dates have been updated as follows:

  • Toronto – Barcelona starts June 5, 2020
  • Calgary – Rome starts June 4, 2020
  • Halifax – Manchester has been cancelled for summer 2020. WestJet will be reaccomodating guests on Halifax – London (Gatwick)

DOMESTIC

Our domestic schedule has also now been updated through May 4. Details remain the same as communicated earlier this week (see schedule below) with the exception of Grande Prairie. Due to newly reduced airport operating hours, we have reduced the daily Calgary – Grand Prairie schedule by two flights. WestJet will continue to fly once daily. In addition, Edmonton – Grande Prairie has been suspended until further notice.

Select seasonal domestic routes will start July 3, 2020 including:

  • Calgary – Whitehorse
  • Calgary – Dawson Creek
  • Calgary – Windsor
  • Toronto – Deer Lake
  • Halifax – Gander

For our guests who have booked their travel prior to July 3, we are proactively notifying you of your travel options.

We understand the uncertainty our guests, WestJetters and partners face, and we thank them for their continued patience.

WestJet domestic schedule March 22 – May 4, 2020:

ALBERTA AND NORTHWEST TERRITORIES

Domestic RoutePlanned Operations
Calgary-Abbotsford3x daily
Calgary-Comox2x daily
Calgary-Cranbrook2x daily
Calgary-Fort St. John2x daily
Calgary-Kamloops1x daily
Calgary-Kelowna4x daily
Calgary-Nanaimo1x daily
Calgary-Penticton1x daily
Calgary-Prince George1x daily
Calgary-Vancouver6x daily
Calgary-Victoria2x daily
Calgary-Edmonton6x daily
Calgary-Fort McMurray3x daily
Calgary-Grande Prairie1x daily (UPDATED)
Calgary-Lethbridge2x daily
Calgary-Lloydminster6x weekly
Calgary-Medicine Hat2x daily
Calgary-Yellowknife1x daily
Calgary-Brandon1x daily
Calgary-Regina4x daily
Calgary-Saskatoon4x daily
Calgary-Winnipeg4x daily
Calgary-Hamilton4x weekly
Calgary-Kitchener/Waterloo3x weekly
Calgary-Ottawa4x weekly
Calgary-Toronto5x daily
Calgary-Montreal3x weekly
Calgary-Halifax4x weekly
Edmonton-Kelowna1x daily
Edmonton-Vancouver2x daily
Edmonton-Calgary6x daily
Edmonton-Fort McMurray2x daily
Edmonton-Grande PrairieTemporarily postponed
Edmonton-Regina4x weekly
Edmonton-Saskatoon3x weekly
Edmonton-Winnipeg1x daily
Edmonton-Toronto1x daily

BRITISH COLUMBIA AND YUKON

Domestic RoutePlanned Operations
Abbotsford-Calgary3x daily
Comox-Calgary2x daily
Cranbrook-Calgary2x daily
Fort St John-Vancouver1x daily
Fort St John-Calgary2x daily
Kamloops-Calgary1x daily
Kelowna-Vancouver3x daily
Kelowna-Calgary4x daily
Kelowna-Edmonton1x daily
Nanaimo-Calgary1x daily
Penticton-Calgary1x daily
Prince George-Vancouver3x daily
Prince George-Calgary1x daily
Terrace-Vancouver2x daily
Vancouver-Fort St John1x daily
Vancouver-Kelowna3x daily
Vancouver-Prince George3x daily
Vancouver-Terrace2x daily
Vancouver-Victoria2x daily
Vancouver-Calgary6x daily
Vancouver-Edmonton2x daily
Vancouver-Toronto3x daily
Victoria-Vancouver2x daily
Victoria-Calgary2x daily

ONTARIO

Domestic RoutePlanned Operations
Hamilton-Calgary4x weekly
Kitchener/Waterloo-Calgary3x weekly
London, ON-Toronto1x daily
Ottawa-Calgary4x weekly
Ottawa-Toronto5x daily
Ottawa-Halifax1x weekly
Thunder Bay-Winnipeg1x daily
Thunder Bay-Toronto1x daily
Toronto-Vancouver3x daily
Toronto-Calgary5x daily
Toronto-Edmonton1x daily
Toronto-Winnipeg3x daily
Toronto-London, ON1x daily
Toronto-Ottawa5x daily
Toronto-Thunder Bay1x daily
Toronto-Montreal5x daily
Toronto-Quebec City1x daily
Toronto-Charlottetown3x weekly
Toronto-Fredericton1x daily
Toronto-Halifax4x daily
Toronto-Moncton1x daily
Toronto-St. John’s1x daily

SASKATCHEWAN

Domestic RoutePlanned Operations
Regina-Calgary4x daily
Regina-Edmonton4x daily
Saskatoon-Calgary4x daily
Saskatoon-Edmonton3x weekly
Saskatoon-Winnipeg1x daily

MANITOBA

Domestic RoutePlanned Operations
Brandon-Calgary1x daily
Winnipeg-Calgary4x daily
Winnipeg-Edmonton1x daily
Winnipeg-Saskatoon1x daily
Winnipeg-Thunder Bay1x daily
Winnipeg-Toronto3x daily

QUEBEC

Domestic RoutePlanned Operations
Montreal-Calgary3x weekly
Montreal-Toronto5x daily
Montreal-Halifax1x weekly
Quebec City-Toronto1x daily

NEW BRUNSWICK

Domestic RoutePlanned Operations
Fredericton-Toronto1x daily
Moncton-Toronto1x daily

NOVA SCOTIA

Domestic RoutePlanned Operations
Halifax-Calgary4x weekly
Halifax-Ottawa1x weekly
Halifax-Toronto4x daily
Halifax-Montreal1x weekly
Halifax-St. John’s (Nfld.)2x daily
Halifax-Sydney1x daily
Sydney-Halifax1x daily

PRINCE EDWARD ISLAND

Domestic RoutePlanned Operations
Charlottetown-Toronto3x weekly

NEWFOUNDLAND AND LABRADOR

Domestic RoutePlanned Operations
St. John’s (Nfld.)-Toronto1x daily
St. John’s (Nfld.)-Halifax2x daily


The following links may also be helpful:

COVID-19 – Impact is being felt at YQB

Provided by Aéroport de Québec/CNW

QUÉBEC CITY, March 27, 2020 /CNW Telbec/ – Over the past two weeks, Québec City Jean Lesage International Airport (YQB) has deployed extraordinary measures in response to the global pandemic that is hitting the air transport industry particularly hard.

“While the situation is changing from day to day, and even from hour to hour, our role and our priorities have not changed: to help our passengers, from here and abroad, get home safely,” stated Stéphane Poirier, President and CEO of YQB. “I would sincerely like to thank all of the employees at the airport, including YQB’s employees, who have shown an unwavering dedication to our travellers. I applaud the commitment of everyone who is helping alleviate the concerns about getting our passengers home,” he said.

Affected operations require tough decisions
As a result of the announced border closure, YQB is expected to see only a few hundred passengers at most each day. For the months of March and April, this could equate to an 85% drop in passengers compared to forecasts, not to mention a substantial loss of revenue.

All airports have been hit hard by COVID-19. The Canadian Airports Council estimates that they will be facing a 55–70% drop in traffic between March and June 2020, with a 28–42% decline for the year as a whole. COVID-19 is expected to be responsible for $1.8 to $2.2 billion in lost revenue in 2020 due to its impact on travel.

The YQB team is working tirelessly to find innovative solutions that allow it to continue operating in this challenging environment. Not only has it significantly reduced its operating expenses, but unfortunately it has had to resort to some 40 temporary layoffs for employees whose services are no longer required given the significant scaling back of airport operations.

An essential service
Under its ground lease with Transport Canada, YQB is required to actively manage, operate and maintain its runways and facilities at all times, as long as demand requires. Unless otherwise specified, the team must also provide a minimum level of service, even if it’s only for emergencies and the transportation of essential goods.

On track for recovery
While the pandemic is hitting the air transport industry hard, YQB remains focused on the future beyond COVID-19 and the central role that the organization must play as a driver of economic development for our region.

“YQB is a strong organization and we are well positioned on the market. We are staying positive when we look to the future. Once this pandemic is behind us, we will work hard to achieve the goals we have set for ourselves,” concluded Poirier.

YQB Named Best in Class Airport in North America

Provided by Aéroport de Québec/CNW

QUÉBEC CITY, March 9, 2020 /CNW Telbec/ – Québec City Jean Lesage International Airport (YQB) has been named the best airport in North America in the 0–2 million passenger category by Airport Service Quality (ASQ), which is a survey conducted by the Airports Council International (ACI) that measures passenger satisfaction.

Caring for our passengers is one of our guiding principles. We work hard to make YQB an airport of choice by fostering a human element that is as ambitious as its region and connected to the needs of its passengers. This recognition from our passengers motivates us to keep going further. It’s also a reflection of our employees, who are the key to our success. We proudly accept this award, with the promise of maintaining high quality standards,” stated Stéphane Poirier, President and CEO of YQB.

YQB was also named the best airport in its class in North America in 2010, 2011 and 2013. This marks the first time the airport has received this prestigious award since the opening of the new terminal building. The ASQ survey results are closely linked to the improvement of the airport and enhancement of the passenger experience since the terminal building’s expansion and reorganization. Everything has been upgraded, from the services (stores and restaurants) and the comfort of the waiting areas to the accessibility of the airport itself and the ease of each step of the passenger journey (check-in, search, customs).

“The ASQ survey results are important performance indicators for our organization. They allow us to prioritize our actions and ensure that we are investing our efforts where it counts so that we can work towards our goal of being an airport that makes people in the greater Québec City area proud,” said Mr. Poirier.

About Airport Service Quality (ASQ)

The ACI study measures overall customer satisfaction across a range of service metrics. It assesses the airport experience from arrival at the terminal to boarding. A given number of passengers must complete a survey each quarter, according to samples determined by AQI officials. This data, which is recorded the day of the trip, is analyzed to serve as a guide for airports to help align their services with passengers’ expectations. By comparing similar airports, the ASQ allows airports to determine where they stand in relation to their peers. This, in turn, allows them to prioritize improvement projects and ensure they are making the right investments in services and facilities. More than 200 airports worldwide participate in the ASQ.

Airport Carbon Accreditation – YQB furthers its environmental leadership and becomes one of the most energy-efficient airports in North America

Provided by Aéroport de Québec/CNW

QUÉBEC, March 6, 2020 /CNW Telbec/ – Québec City Jean Lesage International Airport (YQB)’s efforts to reduce greenhouse gases have once again been recognized, as the airport has received Airport Carbon Accreditation level 3 certification.

“Protecting the environment is a priority for YQB, and the organization is working constantly to ensure that its practices meet the highest environmental standards in the industry. YQB has established several environmental measures that have made Québec City’s airport one of the most energy-efficient in North America,” stated Stéphane Poirier, President and CEO of YQB. “This certification shows once again that our efforts to limit the emissions from our own energy use are paying off,” he added.

Thanks to numerous energy-saving measures in recent years, YQB has succeeded in reducing its greenhouse gas (GHG) emissions by 44% compared to 2016, even though the terminal has expanded by 60%. In order to achieve ACA Level 3 accreditation, YQB has engaged its stakeholders in its efforts to reduce GHG emissions. In the coming months, they will take part in an air emissions management committee that will prepare concerted actions to limit GHG production at the airport.

Airport Carbon Accreditation is a global carbon management certification program established by the Airports Council International (ACI). The program provides airports with a common framework for active carbon management with measurable goalposts. The carbon emissions of each airport are independently verified using an evidence-based approach in accordance with ISO 14064 (Greenhouse Gas Accounting). The certification includes four levels: Mapping (level 1), Reduction (level 2), Optimisation (level 3) and Neutrality (level 3+). Only 17 airports in North America have reached level 3, and just 6 of those are in Canada.

For more information on Airport Carbon Accreditation, visit the program’s website at http://www.airportcarbonaccreditation.org

YQB and Cégep de La Pocatière launch a pet therapy project to relieve travel stress

Provided by Aéroport de Québec/CNW

QUÉBEC CITY, Feb. 6, 2020 /CNW Telbec/ – We all know that dogs are man’s best friend. And soon, they’ll bring joy to many travellers at Québec City Jean Lesage International Airport (YQB). If you’ve seen dogs and their handlers walking around the terminal recently, your eyes haven’t been deceiving you. This morning, Marc-André Bédard, Vice President – Operations at Québec City Jean Lesage International Airport (YQB) and Marie-Claude Deschênes, Director General of Cégep de la Pocatière, officially launched a pet therapy pilot project at YQB. This eight-week initiative is designed to comfort travellers who may be feeling anxious or stressed before flying while allowing students to gain experience in a real-life environment.

YQB and Cégep de La Pocatière launch a pet therapy project. Photo credit: Marc-Antoine Hallé (CNW Group/Aéroport de Québec)
YQB and Cégep de La Pocatière launch a pet therapy project. Photo credit: Marc-Antoine Hallé (CNW Group/Aéroport de Québec)

“Many travellers are afraid of flying to some degree. Heart palpitations, increased sweating, difficulty breathing… for many people, the anxiety and discomfort can begin well before takeoff. Even the sight of the terminal can make it worse. At YQB, we make sure to do everything we can to provide the utmost reassuring experience for the thousands of travellers we see each week,” explained Marc-André Bédard, Vice President – Operations at YQB. “For example, the terminal’s large, bright waiting areas have been specifically designed to be calming. Furthermore, our Passenger Experience team is always at the airport to answer travellers’ questions and give them the support they need. Today, thanks to a promising collaboration with the Cégep de La Pocatière, we are pleased to be offering pet therapy to travellers in the greater Québec City area,” he added.

Having therapy dogs in the terminal helps build a rapport between the handler and the travellers. The presence of a dog, even if it is only for a few minutes, gives anxious travellers something else to think about. It redirects attention, helping to reduce stress, anxiety and worry. And of course, it makes people smile. As of February 9, 2020, students in the Intervention Strategies in Animal Therapy ACS program at EXTRA Formation, Cégep de La Pocatière’s continuing education program, will join teachers and their dogs to work with passengers in the secure area of the terminal building. The teams will be at the airport during busy periods for eight weeks.

“We are very proud to offer a formal pet therapy service at the airport, provided by budding professionals and supervised by a qualified teaching team in a training program recognized by the Ministry of Education and Higher Education. This new internship option for our ACS students in Intervention Strategies in Animal Therapy, which concludes their 585 hours of training, allows them to enhance their experience in a unique environment,” said Marie-Claude Deschênes, Director General of the Cégep de La Pocatière.

In pet therapy, a qualified trainer works with groups or individuals using a carefully selected and highly trained animal.

The goal is to elicit reactions that can help people maintain or improve their cognitive, physical, psychological or social state. Many airports around the world have implemented pet therapy initiatives. While they naturally appeal to all animal lovers, they are primarily intended to soothe passengers who are more anxious or stressed in an airport environment.