A Hamilton mother says she’s still in shock after she and her 21-year-old son with disabilities were booted off a Swoop flight on Friday because on-board staff claimed her son was too “violent.”
“He’s 21 but he’s mentally like a small child,” said Nicco Iavarone’s mother, Andrea Iavarone.
“So if a small child were on an airplane and had a little temper tantrum and hit and pulled their mother’s hair, would they kick that mother off the airplane? Because it was exactly like that.”
Andrea said Nicco is autistic and has a rare disorder called chromosome 12Q deletion.
The mother-son duo and one of Andrea’s friends were on a morning flight on Nov. 1 from Hamilton to Fort Lauderdale, Florida.
Andrea said she had booked a hotel room for that night in the Sunshine State, so she was eager to make it there that same day.
She told Global News that Swoop staff were aware that Nicco was special needs because they let them pre-board under those circumstances.
Andrea said Nicco had taken the window seat, she took the middle seat and her friend settled into the aisle seat — before the flight took off.
That’s when Nicco started acting out, Andrea said, hitting and pulling her hair, while yelling.
“He’s special needs. He’s non-verbal, so he doesn’t really have a way to voice what frustrates him — so sometimes you get moments of agitation where he gets a little bit frustrated,” said Andrea.
She said she and Nicco have flown dozens of times, including with Swoop, and staff are usually very accommodating to the outbursts that sometimes take place.
“Sometimes my son hits himself on the head, but he’s not like that continuously,” she said.
One of the flight attendants saw the outburst, she said, and went to speak to another attendant.
The two staff members then approached her and told her that “Nicco’s not going to be flying with them today,” Andrea continued.
“I said, ‘Are you kidding me?’”
“They said, ‘He’s violent’ and ‘We’re worried for the safety of our passengers.’ I said, ‘How can you be that worried about the safety of other passengers?’” added Iavarone, who said she was in disbelief.
She said she tried to explain to the staff that the unruly behaviour was temporary, that he would only harm her and was not a threat to anyone around them.
“Then [the flight attendant] said, ‘We’re worried about your safety’ and I said, ‘I deal with this everyday and he’s fine once he gets up in the air. We’re going to be just fine,’” said Andrea.
She said she asked to speak to a supervisor to which the attendant replied, “Not, it’s already been decided.”
Andrea said they were then handed their luggage and were escorted off the plane, where she was only then able to speak to someone she was told was a manager.
She said they were only offered a Swoop credit for her flight but not for the cost of Nicco’s ticket.
She said she refused the offer and demanded a full refund and a flight that same day to Florida. However, she said her request was denied.
In a statement to Global News, Swoop said it “… Is entrusted to ensure the safety and security of all its travellers and employees, and has established policies to meet this obligation.”
Global News followed up with multiple questions regarding the circumstances around the incident and asked for more details regarding Swoop’s policy on traveller safety, but did not receive a response from the airline company.
“At best, from the airlines, this was a misunderstanding. At worst, this was a discrimination of a person with disabilities,” said Gabor Lukacs with Air Passenger Rights.
“The least they should’ve done once it was clear that this is not an unruly passenger but someone with mental disabilities, is make it as good as possible by putting them on the next available flight on whatever airline is available,” he added.
Andrea said she posted her story to social media with a video of Nicco at the airport. The post has since been viewed thousands of times.
She added that Swoop has now refunded both tickets, but she’s hoping the airline company will also be able to pay for the last minute tickets she had to book with Air Canada at an exorbitant cost.
Andrea said she also hopes that this sparks change within the airline industry.
“He’s special needs. He doesn’t have a voice so I need to speak up and make people aware how they’re being treated,” she said. “Instead of making accommodations or trying to find ways to try and make the flight easier, they’re just deciding that they would rather not deal with him and have him off the plane.”
“They made a very snap decision which I feel was unfair,” she continued.
Alberta travellers can now visit Mexico’s premier tourism destination at an affordable price
CALGARY, Nov. 1, 2019 /CNW/ – Tomorrow, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., goes wheels up for its inaugural flight from Edmonton International Airport (YEG) to Los Cabos International Airport (SJD) departing at 6:15 a.m. MDT.
Los Cabos, a must-see destination for many Canadians, is Swoop’s fourth service from Edmonton to Mexico and its first to the Baja Peninsula. With direct flights to popular Mexican destinations, Swoop’s Edmonton hub offers travellers a variety of options for their winter getaways.
“Los Cabos is a major tourist hub in North America and we are excited to be providing Canadians with affordable flight options to visit the prominent Mexican destination,” said Steven Greenway, President, Swoop. “Our low, unbundled airfare, services and amenities help make travel more accessible for Canadians, ensuring everyone gets to enjoy a vacation.”
With truly customized travel experiences and ultra-low fares, Swoop is connecting Albertans to more domestic, transborder and international destinations. The new service from Alberta’s capital takes travellers to Mexico’s premier tourist destination, a vacation spot that appeals to anyone looking for an escape to the sun.
“Cancún, Mazatlán and Los Cabos are some of the most popular vacation destinations for Edmonton region travellers,” said Tom Ruth, Edmonton International Airport President and CEO. “Swoop is offering a range of flights to the most popular holiday options for our sun seeking vacation travellers.”
Boasting world-class resort properties, championship golf courses, rejuvenating spas, and state-of-the-art convention facilities, Los Cabos attracts visitors from across the world to its ocean-side region.
Flights to Los Cabos are now available for booking through to April 25, 2020.
Total one-way price from
Edmonton, AB to Los Cabos, MX
1 x per week
Los Cabos, MX to Edmonton, AB
1 x per week
†Everyday low fares valid through November 2, 2019 for travel between January 7 – February 12, 2020.
Albertans can now get away to three great destinations in Mexico, including Cancún and Mazatlán.
CALGARY, Oct. 31, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., continues to expand its North American service with the introduction of two new routes from Edmonton International Airport (YEG); the first to Cancún International Airport (CUN) departing today, followed by the inaugural flight to Mazatlán International Airport (MZT) departing on November 2.
The new routes expand Swoop’s Edmonton to Mexico service, having launched a Puerto Vallarta (PVR) service earlier this month. With Swoop’s unbundled airfare, services and amenities allowing for a customized travel experience, more Canadians have the option to escape the snow this winter at an accessible price.
“We are always striving to provide our travellers with more options for their getaways. Our unbundled model allows us to do that at a price that works for them,” said Steven Greenway, President, Swoop. “We are thrilled to make international travel more accessible for Canadians by offering three Mexican destinations for Albertans to enjoy.”
As a testament to Swoop’s success in growing its international network, the airline has been recognized as a key partner by the Mazatlán tourism community. Earlier this week, Swoop was awarded the Golden Deer Award as Canadian Airline of the Year during the 25th Gran Fiesta de Amigos de Mazatlán event.
The Cancún and Mazatlán routes launch just ahead of the holiday season, in anticipation of travellers heading to warmer climates. Swoop’s growing network now connects travellers in 17 domestic, transborder and international destinations. The airline’s route map is constantly expanding, bringing ultra-low fares to all.
Swoop’s first direct flight to Cancún departed this morning at 7 a.m. MDT, starting a weekly service on Thursdays. Non-stop Edmonton to Mazatlán service starts November 2 at 7:30 a.m. MDT with a weekly service on Saturdays and adding a Tuesday service as of December 17.
Flights are now available for booking through to April 25, 2020.
Total one-way price from
Edmonton, AB to Cancún, MX
1 x per week
Cancún, MX to Edmonton, AB
1 x per week
Edmonton, AB to Mazatlán, MX
1x per week until Dec. 17 2 x per week until April 25
Mazatlán, MX to Edmonton, AB
1x per week until Dec. 17 2 x per week until April 25
†Every day low fares valid through November 2, 2019 for travel between January 7 – February 12, 2020.
Travellers can now book their Swoop flight and hotel in one convenient package in time for a winter escape
CALGARY, Oct. 29, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Ltd., announced its collaboration with one of the world’s largest travel platforms – Expedia Group. Swoop travellers can now book their perfect getaway, including flight and hotel, with ease through Swoop Getaways.
Currently, Swoop flies to 17 destinations throughout Canada, the U.S., Mexico and the Caribbean. Through Expedia Group, travellers are now able to choose from thousands of accommodations when planning their vacations at FlySwoop.com. Swoop’s travellers can also take advantage of competitive package rates if they’ve booked flights as part of the same trip, saving them, on average, 15 per cent off their hotel price. With plans to grow Swoop’s current fleet and the addition of new routes, Swoop Getaways is a positive indication of the airline’s growth plans and strong presence in the Canadian airline industry.
“We are always looking for ways to optimize our travellers’ experience, from start to finish,” says Steven Greenway, President, Swoop. “By partnering with Expedia Group, we are making it easier for our valued travellers to customize their vacations at a price-point that works for their lifestyle. This not only benefits our travellers, it paves the way for expanding the offerings Swoop can provide.”
Travellers only requiring a flight can also access all Swoop flights directly on Expedia.ca or Swoop’s website.
Shelby Reed, Regional Vice President, North America, Expedia Partner Solutions (EPS) brand, Expedia Group says: “As the B2B partnership brand of Expedia Group, we are proud to be fueling Swoop’s growth through our Expedia for Partners template solution. Our collaboration enables Swoop to offer both flights and hotels, with competitive package rates, for the first time through its own booking engine.
“Our mission at EPS is to help our travel partners unlock the best possible booking experience for their travellers. Now Swoop can better meet Canadians’ demand for more affordable package rates, particularly during this peak season when travellers are looking for a winter escape. We look forward to working closely with Swoop as it continues to solidify its position as a competitive ultra-low-cost airline.”
Canadians can now fly direct toCancún and Orlando from London, Ontario
CALGARY, Oct. 24, 2019 /CNW/ – London, ON residents can escape the Canadian winter with the launch of Swoop’s two new routes heading south of the border. Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., will depart from London International Airport (YXU) to Cancún International Airport (CUN) on October 24 at 3 p.m. EDT, followed by the inaugural flight to Orlando International Airport (MCO) on October 26 at 3:50 p.m. EDT.
These inaugural flights kick off Swoop’s London, ON winter schedule. Flights are available for booking now through to April 25, 2020. With twice-weekly service offered for both routes, Swoop travellers have more choices for their winter getaway.
“We know many Canadians love to head to sun destinations in the winter, which is why we aim to provide more opportunities for Canadians to travel south at a price-point that works for them,” said Steven Greenway, President, Swoop. “These additions to our network marks our fifth and sixth year-round and seasonal routes from London.”
As tourism hubs, both Cancún and Orlando offer experiences for visitors of all ages and walks of life, providing exciting options that suit Swoop travellers’ different travel styles. With affordable fares and an unbundled services model, Swoop is providing more Canadians with travel opportunities across North America.
“We’re thrilled to launch non-stop service to Cancún and Orlando from London with Swoop this week,” said Michael Seabrook, President and CEO, London International Airport. “The addition of these routes offers passengers more ultra-low-cost options for their winter escape this season from our easy and comfortable airport.”
Swoop’s twice-weekly service from London to Cancún departs on Thursdays and Saturdays, and from London to Orlando on Wednesdays and Saturdays.
Details of Swoop’s service to Cancún and Orlando:
Total one-way price from
London, ON to Cancún, MX
2 x per week
Cancún, MX to London, ON
2 x per week
London, ON to Orlando, FL
2 x per week
Orlando, FL to London, ON
2 x per week
†Every day low fares valid through November 1, 2019 for travel between January 7 – February 12, 2020.
Travellers can head to warmer destinations this winter as Swoop inaugurates the first of four new routes with service to Mexico
CALGARY, Oct. 18, 2019 /CNW/ – This weekend, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., takes-off with its new service from Edmonton International Airport (YEG) to Puerto Vallarta International Airport (PVR). Swoop’s first direct flight to Puerto Vallarta on October 19 at 5:35 AM MDT is the first of four new routes with service between Edmonton and Mexico to launch this winter.
“As winter draws closer, we are thrilled to offer Edmonton travellers an affordable way to escape to the sun,” said Steven Greenway, President, Swoop. “With the continued growth of our network, we are expanding our presence across North America, providing Canadians with more travel options at an affordable price.”
Swoop offers unbundled airfare, services and amenities to allow for travellers to customize their experience and book a getaway at a price that works for them. As one of Swoop’s major hubs, the ultra-low-cost-carrier currently operates eight domestic, transborder and international year-round and seasonal routes from Edmonton. Swoop’s new routes to Mexico include service to Cancun International Airport (CUN) launching on October 31, and service to Mazatlán International Airport (MZT) and Los Cabos Mexico International Airport (SJD) beginning November 2.
“Puerto Vallarta is one of Edmonton region travellers’ favourite sun destinations,” said Tom Ruth, Edmonton International Airport President and CEO. “The new Swoop flights provide great new scheduling options for our sun seeking vacation travellers.”
Flights are now available for booking through to April 23, 2020, offering weekly service to Puerto Vallarta on Saturdays.
The ultra-low-cost carrier is continuing to make international travel more affordable for Canadians
CALGARY, Oct. 3, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., celebrates its inaugural flight from London International Airport (YXU) to McCarran International Airport (LAS). The first Swoop flight to embark on this route departs from London at 8:30 PM EDT.
With flights now available for booking, travellers can enjoy all that Las Vegas has to offer with a twice weekly service on Thursday and Sundays.
“The addition of the London – Las Vegas route provides the opportunity for more Canadians to travel throughout North America at a price that works for them,” said Steven Greenway, President, Swoop. “We are excited to continue to expand our network as Canada’s preferred ultra-low fare airline. Our unbundled model helps keep fares low for all travellers because they get to customize their experience by choosing where they spend their money.”
This addition to Swoop’s network is the sixth route from London, with year-round and seasonal routes including Orlando, FL USA; Cancun, Mexico; Abbotsford; Edmonton; and, Halifax.
“We are very excited to add this new destination to our expanding route map,” says Michael Seabrook, President and CEO, London International Airport. “We are pleased that our passengers will now be able to enjoy non-stop service to Las Vegas the ‘Easy and Comfortable’ way from London International.”
Flights are now available for booking through to April 23, 2020.
Details of Swoop’s service to Las Vegas:
Total one-wayprice from
London, ON to Las Vegas, NV
2 x per week
Las Vegas, NV to London, ON
2 x per week
†Every day low fares valid through October 11, 2019 for travel between January 7-February 12, 2020.
Workman brings more than 25 years of aviation experience to the growing ultra-low-fare carrier
CALGARY, Sept. 30, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., announced its new Head of Flight Operations, Shane Workman. Workman commences his new position today, September 30, and will oversee all flight operations for Swoop.
“I am thrilled to welcome Shane as our Head of Flight Operations. His extensive experience will be a great asset to our growing team,” said Steven Greenway, President, Swoop. “Swoop is committed to being a pioneer in the evolving Canadian airline industry and the addition of Shane to our executive team helps ensure our flight operations continue to be safe and efficient.”
Workman brings more than 25 years of experience in the aviation industry with more than 13,200 hours of flight time. He has worked for a number of airlines including Enerjet, Jazz Air, and most recently, Sunwing, where he acted as Chief Pilot and Senior Director of Flight Operations.
Workman’s previous four years at Sunwing included overseeing pilot recruitment, training, standards, regulatory compliance, implementing fuel/cost efficiency programs and much more.
“Joining the team at Swoop is a true privilege,” said Workman. “Swoop doesn’t just provide low-cost air travel in Canada; they connect friends and families. That is a business model I fully support and am thrilled to be part of it.”
Along with his many years of airline experience, he also worked briefly as an independent auditor for Canadian carriers and implemented and maintained safe and efficient flight operations departments. Workman has extensive experience in the standardization of operating and company procedures, implementation of Safety Management and Quality Assurance Systems and deployment of operations training for flight crews.
TORONTO, Sept. 27, 2019 /CNW/ – Canadians looking for a tropical escape that’s easily accessible from their local airport have even more options to choose from this coming winter thanks to a new agreement between leading tour operator, Sunwing, and ultra-low-cost airline, Swoop.
Sunseekers departing from Hamilton, London, Abbotsford, Edmonton and Winnipeg can now book vacation packages with the tour operator that include a Swoop flight.
Andrew Dawson, President of Tour Operations for Sunwing, commented on the news, “Saving our customers time and money by providing convenient, direct flight services from their local airport has always been a key priority for us. Sunwing Airlines already offers flights to over 45 of the most popular sun destinations from over 30 departure airports coast to coast. With this new agreement, even more Canadians will be able to experience our top-rated resorts (including leading chains such as Royalton Luxury Resorts, RIU Hotels & Resorts, Planet Hollywood Hotels & Resorts) as part of a valued-added vacation package departing from their local airport.”
All Sunwing vacation packages with Swoop flights include one complimentary item of checked luggage, round-trip airport to hotel transfers, assistance from Sunwing Experiences representatives throughout, the option to benefit from savings by pre-purchasing Sunwing Experiences excursions at the time of booking and more.
“It’s a privilege to be entrusted with carrying Sunwing travellers onboard Swoop flights to our extensive network in Mexico,” said Steven Greenway, President, Swoop. “Partnering with a well-respected tour operator who shares our vision of making travel affordable and more accessible is a welcome opportunity for Canadians who want to travel more.”
Sunwing customers that take advantage of Swoop’s extensive network of flight services can now benefit from even greater access to some of Mexico’s most popular vacation destinations. A new departure airport now available as part of this agreement is Abbotsford, where travellers can take advantage of twice-weekly flights to Mazatlán and Puerto Vallarta. The popular vacation destination of Cancun is now within easy reach for Sunwing customers in London if they choose to take advantage of the twice-weekly Swoop flight service as part of their vacation package. Vacationers departing from Hamilton can now select from both Sunwing’s and Swoop’s regular flight services to Cancun – giving them the choice of four different departure days each week (including both Saturday and Sunday). Vacationers from Edmonton will enjoy additional weekend departure options to reach Mazatlán and Puerto Vallarta. Finally, the addition of Swoop flight services from Winnipeg to Los Cabos has tripled the choice of departure days for customers travelling from the region, with new flights options departing Sundays and Wednesdays.
For more information on Sunwing packages or to book, visit www.sunwing.ca or contact your travel agent.
Canadian’s have always gotten the short end of the stick when it comes to cheap air fare, but that finally might be changing!
Swoop Airlines is a new discount airline that has launched in selected (smaller) airports throughout Canada, and they are offering some sweet ticket prices.
Living in Kelowna, I don’t have a lot of choices when it comes to direct flights. I’ll be honest, YLW airport sucks in its offering of non-stop destinations. When I first moved to Kelowna we at least had a direct to San Francisco and Los Angeles, but they slowly fizzled out and left us with just a few direct options.
However, Swoop Airlines just moved in and they are offering a few direct flights that caught my eye! Winnipeg for $79 and Las Vegas for $99. Those are some INCREDIBLY low prices for direct flights out of Kelowna.
My brother Cody lives in Winnipeg, but I can’t say I’m regularly tempted to fly over to visit him. (Sorry bro!) A one-way flight on WestJet or Air Canada is usually $250-$450 and all flights have at least one stop-over. The moment I saw I could get to Winnipeg for $79, I booked the flight instantly! $450 is a hard sell for me, but $79 I can do!
Now here is where people get concerned with a low-cost airline. They start to worry about the maintenance of the planes, how uncomfortable it might be in-flight, or how many extra fees will get tacked on for bags, water, or even breathing.
I’ve got you covered.Here is everything I experienced during my recent flight on Swoop from Kelowna to Winnipeg on September 18th 2019.
Swoop Airlines Review
Is Swoop’s website easy to use?
The site is super easy to use and very straight forward. It looks like any other major airline website and wasn’t sneaky or hard to understand in anyway.
They allow you to choose a seat (paid) add carry-on or checked baggage (paid) or you can hold off to do that at check-in or at the airport. Just know, if you buy baggage or seats DURING your initial booking, it will be cheaper. But more on that later.
Does Swoop have hidden fees in the fare pricing?
The price advertised was $79 and that’s what it was at the end of the day. The airfare was actually only $48, then after taxes and fees, came out to a total of $79. Great! No surprises there! I was half expecting it to double in price by the time I had just run through taxes, fees, and weird hidden surcharges – but thankfully that never happened.
Can you bring ANY type of luggage on Swoop for Free?
YES! They allow a free ‘personal item’ on board.
They classify this as something that can fit under the seat in front of you, like a small backpack, purse, laptop bag, or briefcase.
If you can pack a super smart bag, you could likely get away with just using this personal item allowance for a short trip.
Here are the official dimensions they allow for your personal item: 16” x 6” x 13” (41cm x 15cm x 33cm)
How much is CARRY-ON BAGGAGE with Swoop?
Now here is where you can start to rack up a bill with Swoop, but truth be told, it’s STILL cheaper than flying with Canada’s other two carriers, even if you buy all the add-ons.
Carry-on baggage starts at $35.
I was visiting my brother in Winnipeg on my way down south for the winter. Since I had to carry everything I needed for 6 months with me on this trip, I had no choice but to purchase BOTH the carry-on bag and the checked bag through Swoop. If I was just flying there for a weekend to see him, I could make it work with just the free personal item.
My carry-on bag from Kelowna to Winnipeg was $35 CAD.
Carry-on Baggage weight and size restrictions:
If you are considering buying a carry-on bag for a Swoop flight, know that it MUST fit within these dimensions: 21” x 9” x 15” (52cm x 23cm x 38cm).
But here is a fun tip – Swoop does NOT limit how much your carry-on bag can weigh.
Fees for carry-on bags on Swoop:
The cost for carry-on baggage will vary depending on two things:
If your flight is within Canada, or going to the states
If you purchase it at booking, or later on at check in or at the airport
You can buy a carry-on bag for as low as $35 as long as you do it at the time of booking.
Each moment that your flight draws closer it goes up in price. If 30 seconds after you book your flight you decide you want to buy a carry-on bag, it’s now $40. When you go to check-in for your flight 24 hours before departure, it’s now $45. If you wait until you reach the check-in counter at the airport, it’s now gone up to $50. The worst price is definitely if you wait until last minute until the gate, about to board your flight – here they will charge you a whopping $70 for your carry-on bag.
How much is CHECKED BAGGAGE with Swoop?
Checked baggage is around the same cost as carry-on baggage. It starts at $35.
Checked Baggage weight and size restrictions:
Your checked baggage with Swoop can weigh 50lbs MAX
Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height)
You obviously get a bigger dimension allowance, but be warned, they are STRICT about their 50lb maximum weight policy.
As I was in line at the check-in counter I saw them make a girl who was only 2lbs over take items out of her luggage.
I was sweating with nerves because I knew my checked bag was shoved full of stuff for the next 6 months of travel. I don’t have a scale at home, so I crossed my fingers and prayed I would be okay.
When I put my bag up on the scale at the counter it weighed 55.3lbs. DANG!
She gave me two options: I could either find 5.3 lbs of stuff to take out of my checked bag OR I could pay the $106 overweight fee. There was NO way I was paying $106 for 5lbs, so I dug out 2 sweaters and my leather jacket and put them on over my t-shirt. Yep, I felt like Chandler from friends. I was still 1.5 lbs overweight, so I had to take out some items and shove them into my already brimming carry-on.
I put my checked luggage back on the scale and low and behold it came in at EXACTLY 50.0lbs. Success! The check-in attendant told me it’s better to buy a 2nd checked bag for $50 at time of booking instead of the $106 over-weight charge for next time.
Fees for Checked Bags on Swoop:
The cost for checked baggage will vary depending on two things:
If your flight is within Canada, or going to the states (states is $5 more)
If you purchase it at booking, or later on at check in or at the airport
Just like the carry-on baggage, the checked baggage is also on a sliding tier scale. You will get the lowest price ($35) for your checked bag at time of booking, and it will go up to $70 by the time you reach the gate.
How does Seat Selection work on Swoop?
FREE: You will be automatically assigned a random seat upon check-in. This random selection is free, so if you are budget conscious, just roll the dice.
PAY: To pick ANY seat on the plane ahead of time, even the worst one, it will cost you. Prices for seat selection at time of booking range from $10-$50, and if you wait until check in you will pay anywhere from $20-$70. (approx $10 more per seat if you wait.)
Since my TOTAL bill for a direct flight to Winnipeg was only $150, even after buying both a checked bag and a carry-on bag, I decided to really go all out and buy a seat in the emergency row. Of course, I waited until check-in so I could give Swoop some extra money.
The emergency row seat cost me $40 at check-in, 24 hours before the flight.The best part of buying this seat was that no one else on my flight decided it was worth the extra $40. I had the entire row to myself, including the row across the aisle. Most of the regular seats on the flight were full, which made it extra luxurious to have the entire area to myself.
Here is the pricing tier for seat selections on Swoop:
Are the seats really crowded on Swoop?
Swoop says their normal seats give 74-76 cm of leg room (that’s 29-30 inches).
If we compare that to other flights heading to Winnipeg, WestJet has one flight with 76 cm and one with 79 cm. Air Canada also ranges from 76 cm up to 81 cm depending on the type of aircraft.
So, if you’re on a Swoop flight with 76 cm in their ‘base’ seat, you might find the exact same leg room on certain WestJet and Air Canada flights also providing 76 cm. (Usually a Bombardier Dash-8).
If you fly a 737 or an a320 on WestJet or Air Canada, you’ll likely have 79 cm to 81cm, making them much roomier than Swoop.
Now, I did fly in the emergency row which gave me lots of extra room. Swoop’s website says their ‘extra-pitch’ seats give 86 cm to 96 cm of legroom(34-38 inches). While I didn’t whip out my measuring tape to see exactly what mine was, it felt extremely spacious.
By the way, seats have a USB plug and 110v plug, which makes any small seat a little more comfortable.
Does Swoop charge for water?
You bet! And I’m cool with that. I would rather score a ticket for $79 and have to pay for my own water than pay $450 for the same flight that offers free water or pop. In reality, we should all be bringing empty re-usable bottles through security and filling them up for free at the many water fountains.
Does Swoop serve food and drinks?
Yes they do, of course for a fee. The prices are pretty decent considering they are on a flight.
Soft Drinks $1.99
Alkaline Water $3.29
Chocolate Bars $2.99
Hummus and Lentil Crackers $4.49
Beef Jerky $4.49
Mr. Noodles $3.49
Instant Pho $5.49
Snack Plate $6.99
You are allowed to bring your own water, pop, coffee and food on-board to consume if you don’t want to by airplane food. Most food you can bring through security but remember all drinks will have to be purchased post-security.
Is there Wi-Fi on Swoop?
There is Wi-Fi on Swoop flights, for a fee.
They don’t have the prices listed on their website and some forums say it’s based on the type/length of flight. Rates should be around $6.49/1 hour and $8.99/3 hours.
My Personal Swoop Experience
Everything was really equal to flying with any other Canadian airline. Booking, checking in, etc was all pretty similar. If anything, the below observations are because I am looking at Swoop with a very critical “I’m going to write a review about you” eye.
Here are the small differences I noticed flying with Swoop:
• They are hardcore about the 50-pound maximum for checked baggage. Don’t expect to get any leniency with Swoop.
• Post security, at the gate, they seemed a little behind schedule and disoriented. They called for families and anyone needing additional time/assistance to come up first and then held them there for a good 15 minutes without processing any of them through. The plane was there, and it was empty, so I am not sure what caused the delay.
• The flight did depart slightly late, but just a few minutes
•I guess it was a different experience to be nickeled and dimed with each tiny detail of the trip, but I still enjoyed a much lower fare than I would have with the full-service competitors.
• Service levels were not as hands on because the flight attendants don’t come through offering free drinks and pretzels to everyone. You really only see them for the safety demo and if you elect to buy something.
• Were the seats less padded? I couldn’t help but notice my butt didn’t feel as cushioned, but that might be me imagining things. Also, I am kind of a high maintenance flyer and I am usually doing everything I can to find a lay-flat business class seat, so I might just be extremely spoiled and biased. Sorry I have no data to confirm my suspicions on this one.
Once on board I didn’t notice anything different about the actual flight itself. The plane looked and felt like every other 737 I’ve ever been on. Sometimes I think people suspect flying with a budget airline means flying on a lower end plane, but they are really all the same metal tube in the sky. We took off and landed without any events, which is always a blessing. Once we touched down in Winnipeg the plane went right to the gangway and we departed within a few minutes. Baggage came quickly. The entire experience went well!
Where does Swoop Airlines Fly
Swoop is able to keep their prices super low by only flying out of secondary and smaller airports in Canada. The fees and taxes are lower, which helps keep ticket prices down.
However, they still fly to some major airports and top destinations!
International Swoop Destinations:
Domestic Swoop Destinations:
My Rating of Swoop Airlines
I would give my experience with Swoop an 8/10.(taking into consideration it’s a budget economy flight!)
I really didn’t have any kind of a negative experience at all, but of course the main reason for such a high score really boils down to price. I love a good deal, and when I can pair that with cutting my flight down from a 1-stop to a direct flight, even better!
Now that Swoop has a $99 flight from Kelowna direct to Las Vegas, I think that is a great way to get down to the US for cheap, even if Vegas isn’t my final destination. I’m looking forward to trying that service and seeing what it’s like.
Would I recommend Swoop?
I actually did today! My friends are looking to come and visit me in Mazatlan this winter and they can fly DIRECT from Abbotsford to Mazatlan for next to nothing. On WestJet their total cost for 2 round-trip tickets was going to be $1900 and with Swoop it will only be $800. 50% off!