Category: Swoop

Swoop points to Boeing 737 Max ripple effect after wave of flight cancellations

News provided by – link to full story

A Swoop Airlines Boeing 737-800
A Swoop Airlines Boeing 737-800 is on display during a media event, June 19, 2018 at John C. Munro International Airport in Hamilton, Ont. (THE CANADIAN PRESS/Tara Walton)

Christopher Reynolds, The Canadian Press  – Published Monday, July 8, 2019

Swoop airline is facing a backlog of flights after engine trouble on an aircraft touched off a four-day wave of flight disruptions that has left passengers stranded and angry.

Passengers who had booked flights with the ultra-low-cost airline were left scrambling after it cancelled 23 flights between July 5 and July 10 due to “unscheduled maintenance” on a defective engine.

Swoop policy requires the low-cost subsidiary of WestJet Airlines Inc. to reroute passengers on other airlines if it cannot rebook them on its own flights “within a reasonable amount of time.”

The policy applies to events “within Swoop’s control,” which the maintenance issues were, according to spokeswoman Karen McIsaac.

She said the vast majority of passengers were rescheduled on Swoop flights and that it would deal with requests for rebooking on another airline “on a case-by-base basis.”

The company partly blamed the Boeing 737 Max aircraft grounding for preventing it from chartering other aircraft to accommodate stranded travellers.

“We are exploring options to charter aircraft to assist with the relief, however there are few options to do so as availability is limited in light of the MAX grounding,” McIsaac said in an email.

Authorities across the globe banned the Boeing aircraft from their skies last spring after two crashes — in Indonesia in October and Ethiopia in March — killed all 346 passengers aboard, including 18 Canadians.

Frustrated travellers took to social media, complaining that the carrier rebooked them on Swoop flights up to five days later and that its customer care centre was closed over the weekend.

The Canadian Transportation Agency, asked whether it would launch an investigation, said it “is monitoring the situation.”

The transportation watchdog said it has received two complaints so far, but noted that “what constitutes ‘a reasonable amount of time’ might depend on the situation, and this may have to be determined by the agency.”

McIsaac said Swoop is providing affected passengers with accommodation, meals and transportation “as needed.”

“Those that wish to cancel can do so for a full refund,” she added.

The maintenance problem affected one of Swoop’s seven aircraft, requiring an engine replacement due to a leaky oil seal on a Boeing 737-800 jetliner, McIsaac said. “This requires a significant amount of work and disassembly in order to fully repair the issue.”

The aircraft has a capacity of 189, meaning more than 4,300 passengers would be affected if all 23 flights were booked up.

The disruption is affecting flights from Edmonton, Halifax, Hamilton, Orlando, Fla., and other cities.

Gabor Lukacs, head of the Air Passenger Rights advocacy group, said that under federal rules intended to beef up air traveller protections and set to take effect this year, Swoop passengers would receive no compensation due to a regulatory “loophole.”

The rules impose no obligation on airlines to pay customers for delays or cancellations if they were caused by mechanical problems discovered in a pre-flight check — walking around the aircraft before takeoff looking for defects — rather than during scheduled maintenance required after 100 hours cumulatively in the air.

“They’re saying the aircraft broke down, basically, that this is a maintenance issue,” Lukacs said, referring to Swoop.

“This is exactly why the new aircraft rules are a failure. In this case, under the new rules, passengers would not get compensation. They would not see a dime.”

The past week hasn’t gone smoothly for Swoop. On Thursday night, local police were called to Hamilton airport — “just to keep the peace,” said spokeswoman Const. Lorraine Edwards — after a flight bound for Las Vegas was cancelled and rescheduled for Friday evening.

‘Unscheduled maintenance’ strands Vegas-bound Swoop passengers in Hamilton airport

News provided by CBC News – link to full article

Samantha Craggs · CBC News · Posted: July 05, 2019

A Swoop flight from Hamilton to Las Vegas – and by extension, from Las Vegas to Hamilton – was cancelled yesterday because of “unscheduled maintenance.” (Andrew Collins/CBC)

Disgruntled passengers who thought they were going to Las Vegas are stranded in Hamilton because of the “unscheduled maintenance” of a Swoop jet.

A Swoop flight headed from Hamilton to Las Vegas on Thursday was cancelled, the carrier says, because the airline has to do maintenance to one of its twin-jet Boeing 737s. It’s also impacted the flight from Las Vegas to Hamilton.

The plane was “involved in an incident requiring a maintenance inspection,” Swoop said on its website. “We sincerely apologize to our travellers for the interruption in their plans however safety will always be at the forefront of our decision making.”

“We are working on re-accommodations and will send emails to the travellers once everything is finalized.”

Swoop said it’s arranged a “recovery flight” from Hamilton to Vegas for 6:30 p.m. today. It will run a flight from Las Vegas to Hamilton at 9 p.m. 

“Affected travellers will be provided accommodation, meal and transportation vouchers, as needed and those that wish to cancel can do so for a full refund,” it said.

Jaimie Singleton of Toronto was on the 7:30 p.m. flight Thursday. She and her friend hoped to make it to Las Vegas to join friends for fourth of July fireworks, but it didn’t happen.

Singleton said they sat on a sweltering plane for about 40 minutes and saw a flight attendant require medical attention for what looked like heat stroke. Then they were shuffled off the plane and spent the evening trying to get more information. At one point, the departure screen showed that their flight had already left, which “obviously had not happened.” 

Around 11 p.m., the carrier paid for a room at the Sheraton in downtown Hamilton, she said, and gave them meal vouchers worth $10 each.

Singleton said she and her friend will only be in Las Vegas until Sunday, and now they’re losing a whole day of that trip. 

It’s “disappointing,” said Singleton. But “it’s not the end of the world. We’ll have fun regardless.”

Hamilton police were called to the airport just after 10 p.m. Thursday to help Swoop manage passengers, said Const. Lorraine Edwards.

There were allegations a crew member heard a metal object enter the airplane engine, she said, but there’s “no evidence to suggest this happened.”

“As of last night, there was nothing criminal in nature brought forward to us.”

Fly away with Swoop to San Diego this winter

Provided by Swoop/CNW

Airline welcomes new route to San Diego from Edmonton and Abbotsford

CALGARY, July 2, 2019 /CNW/ – Today Swoop announced service to San Diego, Calif. from Edmonton, Alta. and Abbotsford, B.C. beginning October 4, 2019. This announcement comes one week after the release of Swoop’s 2019 winter schedule which offers non-stop flights in 39 markets that are available for booking now through April 25, 2020.

As a complement to the published winter schedule, Swoop has added three-times weekly service between EdmontonInternational Airport (YEG) and three-times weekly service between Abbotsford International Airport (YXX) and San Diego International Airport (SAN). The non-stop San Diego routes are offered every Thursday, Friday and Sunday.

“San Diego is an excellent addition to our winter line-up with a schedule that encourages weekend excursions by air,” said Karen McIsaac, Sr. Advisor of Communications at Swoop. “With some of the best beaches in California and plenty of attractions, San Diego is another example of how Swoop is bringing desirable locations at an affordable price within reach of Canadians.”

San Diego joins Los Cabos, Mexico as one of two new destinations in Swoop’s 2019 winter schedule which offers 28 winter getaway routes to fun and sun destinations.

“Our passengers and community are thrilled with a non-stop flight to San Diego,” said Tom Ruth, President and CEO, Edmonton International Airport. This represents another key Swoop investment in the Edmonton Metro Region, following the announcement last week of more flights to other sun destinations this winter. San Diego is a great, in-demand, destination and we look forward to this flight taking off in the fall.”

“On behalf of the City of Abbotsford I’d like to congratulate Swoop Airlines on their expanded service to San Diego this winter,” said Abbotsford Mayor Henry Braun. “YXX continues to service travellers across the region and I’m very pleased to see how Swoop will support the growth and expansion of Abbotsford International Airport and make air travel more accessible.”

“San Diego International Airport is thrilled to welcome Swoop to the best gateway in Southern California,” said Kimberly J. Becker, San Diego International Airport’s President/CEO. “The closest airport to downtown by far, Swoop passengers will be quickly on their way to the numerous San Diego attractions including beaches, nightlife, spas, parks and museums.  It will also encourage San Diegans to visit the amazing cities of Edmonton and Abbotsford that bookend the beautiful Canadian Rockies.”

Swoop will be accepting the delivery of three more aircraft in 2019, bringing its fleet total to 10 Boeing 737-NG 800s by the end of the year.

Flights are now available for booking through April 25, 2020.  

Details of Swoop’s new service

Between (Starts 
October 4, 
Charges (ATC) 
base fare from
Fees and 
From *
Edmonton and 
San Diego
Friday & 
3x weekly$65.58$93.42$159CAD
Abbotsford and 
San Diego
Friday & 
3x weekly$95.58$63.42$159CAD
 *Every day low fares. Lower promotional fares may be available during select travel periods.   

Swoop schedules new routes in Winter 2019

News provided by – Link to full story

By Jim Liu, Posted 28 June 2019

Swoop in winter 2019/20 season is adding various new routes for Sun Destinations, including flights from Edmonton, London ON and Winnipeg. Planned new routes include the following.

Edmonton – Cancun eff 24OCT19 1 weekly (2 weekly from 28DEC19)
Edmonton – Los Cabos eff 02NOV19 1 weekly (3 weekly from 17DEC19)
Edmonton – Mazatlan eff 02NOV19 1 weekly (2 weekly from 18DEC19)
Edmonton – Puerto Vallarta eff 19OCT19 1 weekly (2 weekly from 02NOV19)
London ON – Cancun eff 24OCT19 2 weekly
London ON – Las Vegas eff 02OCT19 2 weekly
London ON – Orlando eff 26OCT19 2 weekly
Winnipeg – Fort Lauderdale eff 16NOV19 2 weekly
Winnipeg – Las Vegas eff 15NOV19 2 weekly
Winnipeg – Los Cabos eff 17NOV19 1 weekly (2 weekly from 18DEC19)
Winnipeg – Orlando eff 15NOV19 2 weekly
Winnipeg – Phoenix Mesa eff 15DEC19 2 weekly
Winnipeg – Puerto Vallarta eff 10DEC19 1 weekly
Winnipeg – Tampa eff 17NOV19 2 weekly

Swoop’s non-stop Kelowna to Las Vegas service takes flight

Provided by Swoop/CNW

The popular route has been extended through the winter schedule

CALGARY, June 27, 2019 /CNW/ – Today Swoop celebrates its new non-stop route between Kelowna, BC and Las Vegas, NV. The inaugural flight wraps up the celebrations for the 2019 summer schedule. Flight WO826 departs KelownaInternational Airport (YLW) at 2:35 p.m. and arrives at McCarran International Airport (LAS) at 5:08 p.m., local time. Prior to departure, travellers will be offered refreshments, swag and more at Kelowna International Airport.

Additionally, at 9:00 a.m., Bob and Big Ginger from Kelowna radio station Power 104 FM and Ara and Toby from 1031 Beach Morning Radio will be live on-location. The local stations are hosting a ‘SwoopCase’ party where pre-selected contestants arrive at the airport with their bags packed for the chance to board Swoop’s inaugural flight to Las Vegas. The winners will enjoy accommodations provided by the Las Vegas Convention and Visitors Authority (LVCVA)at Caesars Palace.

“The non-stop service to Las Vegas has generated a lot of excitement in the Okanagan Valley,” said Karen McIsaac, Sr.Advisor of Communications at Swoop.  “So much so, that we eagerly announced the continuation of the service throughout the winter schedule, which was released earlier this week. The twice-weekly flights on Thursday and Sunday are perfect for a quick weekend getaway.”

“We are thrilled to see another destination launch this summer with Swoop,” said Sam Samaddar, Airport Director, Kelowna International Airport. “We’ve heard from the community that they want more non-stop destinations from Kelowna and adding another U.S. destination from YLW is just one way we are making this happen.”

“We are excited Swoop has announced new seasonal service from Kelowna to Las Vegas,” said H. Fletch Brunelle, Vice President of Marketing for the Las Vegas Convention and Visitors Authority. “With nearly 1.5 million visitors to Las Vegasannually, Canada represents our largest source of international visitors. Swoop’s direct service will provide affordable and flexible travel options and encourage visitors to make Las Vegas their top summer getaway.”

Flights are now available for booking through to April 25, 2020. 

Details of Swoop’s new service

Service Between Service 
Air transportation charges (ATC) base fare from  Taxes, fees 
and charges 
Total One-
Way Price 
Kelowna and Las 
Thursday, Sunday2 x weekly$18.44$80.56$99
*Every day low fares. Lower promotional fares may be available during select travel periods.  

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit 

Happy Birthday! Swoop marks a year in the skies

Provided by Swoop/CNW

Travellers’ stories tell the difference ultra-low-cost travel has made in their lives

Swoop Stories | 1 year, 1 million travellers flown and countless memories made
Swoop Stories | 1 year, 1 million travellers flown and countless memories made

CALGARY, June 20, 2019 /CNW/ – Today marks a year of ultra-low-cost flying for Swoop and its travellers. Since June 20, 2018, the ultra-low-cost airline grew from five to sixteen destinations, spanning four countries including the U.S., Jamaicaand Mexico. As part of its 2019 summer schedule, the airline also recently expanded its domestic network to include London, ON and Kelowna, BC.

“With 365 days of flying and over one million travellers flown, we are  proud to be Canada’s preferred ultra-low-cost airline, enabling dreams, reunions and providing the pleasure of ultra-low-cost travel to both new and repeat travellers,” said Steven Greenway, President of Swoop. “Our travellers’ stories speak for themselves and we have so many reasons to be thankful for their trust and support. We can’t wait to see what year two brings.”

As part of the birthday celebration, Swoop today also released a video that features stories from Swoop travellers sharing the opportunities that ultra-low-cost travel has made possible this past year. See the difference Swoop is making here.

Since its first flight, Swoop has welcomed more than one million travellers onboard, proving that Canadians were waiting for a more affordable air travel option and that Swoop’s value proposition has resonated with its travellers.

  • 89 per cent of surveyed Swoop travellers have already recommended Swoop to a friend or colleague.
  • 94 per cent of surveyed travellers like Swoop’s unbundled service model.
  • 90 per cent of surveyed travellers felt their Swoop travel experience provided good value.
  • 92 per cent of surveyed travellers said Swoop met or exceeded expectations. 

†Based on a 2019 survey of 23,830 Swoop travellers.

To celebrate and thank travellers for their support, the airline is offering a web-only birthday sale.

RouteAir transportation 
charges base fare
fees and 
of seats
Total one-way 
price from
London (YXU) – Halifax (YHZ)$38.09$20.91200$59 †CAD
Abbotsford (YXX) – London (YXU)$49.07$9.93200$59 †CAD
Winnipeg (YWG) – Abbotsford (YXX)$43.11$35.89200$79 †CAD
Hamilton (YHM) – Fort Lauderdale (FLL)$11.54$87.46200$99 †CAD
Hamilton (YHM) – Orlando (MCO)$11.54$87.46200$99 †CAD
Hamilton (YHM) – Montego Bay (MBJ)$37.63$111.37200$149 †CAD
Edmonton (YEG) – London (YXU)$19.07$39.93200$59 †CAD
Kelowna (YLW) – Winnipeg (YWG)$48.12$30.88200$79 †CAD

†Book by June 24, 2019 (11:59 p.m. MDT) for travel between September 4, 2019 – October 27, 2019. 1600 seats available. Some blackout dates and restrictions apply. For more details, please visit

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit  or connect with Swoop on FacebookTwitter and Instagram.

Swoop statement on the certification of cabin crew

Provided by Swoop/CNW

CALGARY, June 11, 2019 /CNW/ – Swoop today received a certification order from the Canadian Industrial Relations Board confirming the Canadian Union of Public Employees (CUPE) as the certified bargaining agent for Swoop cabin crew members.

“Swoop respects the individual rights of our employees to choose their representation,” said Steven Greenway, President of Swoop. “We will work together with CUPE to continue building a successful ultra-lost-cost airline.”

CUPE Swoops in to represent final group of WestJet flight attendants

Provided by Canadian Union of Public Employees (CUPE)/CNW

OTTAWA, June 11, 2019 /CNW/ – The Canadian Union of Public Employees (CUPE) has been certified to represent flight attendants at Swoop, a fully owned subsidiary of WestJet.

CUPE has previously been certified by the Canadian Industrial Relations Board (CIRB) to represent flight attendants at Westjet mainline and Encore, Westjet’s regional carrier.

With the addition of the 170 Swoop employees, CUPE now represents almost 4,000 WestJet Flight Attendants. All flight attendants of WestJet and its subsidiaries are now represented by CUPE.

“It is such a pleasure to welcome this last part of the WestJet organization into CUPE,” said Mark Hancock, President of CUPE National.  “We are honoured that Flight Attendants put their trust in us and we will work hard to keep that trust.”

CUPE is Canada’s largest union with 680,000 members including 15,000 flight attendants.

SOURCE Canadian Union of Public Employees (CUPE)

Swoop carries its one-millionth traveller

Provided by Swoop/CNW

Less than a year since its first flight, the airline marks a milestone record

CALGARY, May 31, 2019 /CNW/ – Swoop celebrated its one-millionth traveller on a flight from Edmonton to Hamilton earlier this week. William and Emily Burchat were surprised to be selected as the lucky recipients of a round-trip for two on Swoop and a commemorative, Swoop branded, model aircraft. The pair were travelling to Hamilton with their twin infant daughters who were meeting their grandparents for the first time.

“It was an awesome experience. They were all super helpful, every single one of them,” said William of his first Swoop flight. “Their prices are cheap, but the quality isn’t. We save as much money as we can to give them (the twins) a better future. Every penny counts with them.”

“Both of us and the girls flew here for half the price it would have cost,” said Emily about why they chose Swoop. “We wouldn’t have been able to actually make the trip. It’s hard to travel as a family.”

A small Swoop team was on hand in Edmonton to kick-off the festivities, which included celebratory décor and refreshments at the gate. Travellers were encouraged to record their favourite travel stories at the Swoop Stories Video Booth to be shared on the Swoop social channels. Every traveller received an exclusive Swoop luggage tag, promo code and the hugely popular, Swoop piggy bank.

Swoop President Steven Greenway was waiting in Hamilton to surprise the millionth traveller.

Check out the action here!

“We suspected the millionth traveller would be flying this week, so we decided to have some fun and share the experience with an entire flight,” said Steven Greenway, President of Swoop. “After all, every traveller is equally as valued and we were eager to show our appreciation in a unique way.”

“The best compliments we receive are affirmations from word-of-mouth referrals,” said Karen McIsaac, Sr. Advisor of Communications for Swoop. “Of those who try us, more than 94 per cent say they would fly with Swoop again. † This kind of awareness and endorsement has been our biggest ally in bringing more affordable air travel to everyone.”

Based on a 2019 Swoop survey of 23,830 participants.

“Swoop’s success at EIA shows they are meeting the needs of the travelling public,” said Tom Ruth, President and CEO of Edmonton International Airport. “Their growing list of Canadian and US routes include some of the most sought-after destinations for residents of the Edmonton Metropolitan Region.”

“Reaching one million passengers is a monumental achievement for Swoop and affirms that Canadians are embracing low-cost travel,” said Cathie Puckering, President & CEO, John C. Munro Hamilton International Airport. “This accomplishment is particularly impressive considering the airline has only been operating for 11 months. We are so thrilled to be Swoop’s base in Eastern Canada and look forward to welcoming even more Swoop passengers to our airport in the coming years.”

Swoop is a month shy of reaching one full-year of operation, having begun flights on June 20, 2018 with an initial fleet of three aircraft and a network of five Canadian cities. Since then, the airline has quickly expanded service to include 16 destinations across four countries. The Edmonton base has seen an exponential increase in weekly flights and now employs 104 Swoopsters. Hamilton has almost quadrupled its weekly flights since launch and currently employs 166 Swoopsters.

Swoop’s highly anticipated winter schedule is expected to be released in the coming weeks, which is welcome news for travellers who are looking to book their holiday travel early.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit  or connect with Swoop on FacebookTwitter and Instagram.

Statement regarding the application for certification of Swoop cabin crew

Provided by Swoop/CNW


CALGARY, May 27, 2019 /CNW/ – Swoop today issued the following statement from President Steven Greenway regarding the application for certification by the Canadian Union of Public Employees (CUPE) of Swoop cabin crew.

“Swoop respects the individual rights of our employees to choose their representation. We continue to concentrate on building a successful airline and remain passionate in our pursuit of bringing affordable air travel to everyone.”