Category: Toronto Pearson YYZ

Lufthansa Group to offer five Canadian gateways in 2020 with Ottawa as new addition

Provided by Lufthansa Group/CNW

  • Lufthansa begins flights to and from Ottawa, Canada – Frankfurt, Germany
  • Canadian passengers will have increased opportunities to experience Lufthansa Group carriers when traveling to Europe and beyond

EAST MEADOW, NY, Sept. 10, 2019 /CNW/ – Great news is coming for Lufthansa Group passengers in the Canadian capital. The group, Europe’s largest aviation company, will increase its number of gateways in Canada, commencing service from Ottawa to Frankfurt, Germany. On May 16th, 2020, Ottawa joins the four other Lufthansa Group Canadian gateways: Toronto, Montreal, Vancouver and Calgary.

The new Ottawa route, beginning on May 16, 2020 and lasting until October 24, 2020, will be a summer seasonal flight with an Airbus A340-300 offering a seat configuration of 30 Business Class seats, 28 Premium Economy Class Seats and 221 Economy Class seats. The flight will operate five times per week, on Mondays, Tuesdays, Thursdays, Saturdays and Sundays. LH 473 will depart Ottawa at 5:50pm and arrive the following day at Lufthansa’s Frankfurt hub at 7:15am. The return flight from Frankfurt – LH 472 – will depart at 1:45pm and arrive back in Ottawa at 4:05pm. All times are local.

“These are exciting times for the Lufthansa Group and its expansion, growth and increased capacity in North America. We have been serving Canada for over six decades and the ongoing expansion of our airlines flying to the region, especially the addition of the new Ottawa – Frankfurt route, underscores the Lufthansa Group’s ever-increasing commitment to the Canadian market, its economy and our customers,” said Hans DeHaan, Senior Director of Sales Canada, Lufthansa Group.

Onboard Experience

Lufthansa’s Ottawa service employs the Airbus A330-300 in a three-class cabin configuration. The aircraft includes 30 Business Class, 28 Premium Economy and 221 Economy Class seats to accommodate a total of 279 passengers. Lufthansa’s state-of-the-art aircraft offers customers an onboard experience that includes comfortable seating in all classes, acclaimed culinary offerings, a plethora of in-flight entertainment operations and Wi-Fi throughout the entire journey. As the only five-star-rated airline in the Western Hemisphere (certified by Skytrax), Lufthansa is one of a select group of airlines worldwide to earn the coveted rating.

Frankfurt, Germany’s most international city, offers a rich culture and history, with a population of about 5.6 million. The Frankfurt Rhine-Main metropolitan region is one of Europe’s leading economic centers and a popular travel destination. It is home to a wide range of tourist attractions and sights, including world-class ballet, opera, theaters and art exhibitions. As Germany’s fifth largest city, it is the nation’s financial powerhouse—home to the German Central Bank and the European Central bank, which manages the euro. It is also the gateway to Germany’s robust hi-tech scene.

The Lufthansa Group – with its airlines Austrian Airlines, Brussels Airlines, Edelweiss, Eurowings and Swiss International Air Lines – as well as its Star Alliance and joint venture partner Air Canada, additionally offer a large range of options to fly from Canada to Europe and beyond.  Passengers specifically arriving in Frankfurt can connect to over 1,300 destinations worldwide through Lufthansa Group carriers and Star Alliance partners—the world’s largest airline network.

Aside from the new Ottawa route, the Lufthansa Group also serves four other Canadian gateways:

Lufthansa Group in Montreal
Beginning in March 2020, Brussels Airlines will launch its new, non-stop seasonal service between Montréal, Quebec and Brussels, Belgium. With Brussels’ new gateway in Montreal, Lufthansa Group’s passenger airlines will be fully represented in this region, joining Austrian, which was successfully introduced to Montreal in April 2019, as well as Lufthansa and SWISS.

Lufthansa Group in Toronto
Lufthansa offers year-round, daily flights from Toronto to its two hubs in Frankfurt and Munich.

Lufthansa Group in Vancouver
Lufthansa and Edelweiss (a subsidiary of SWISS) fly to Vancouver. Lufthansa flies daily from Vancouver to its two main hubs in Frankfurt and Munich, while Edelweiss offers service from Vancouver to Zurich on a seasonal basis.

Lufthansa Group in Calgary
SWISS’s subsidiary, Edelweiss, offers seasonal flights from Calgary to Zurich. The next timetable runs from May – August 2020.

The New Service in Brief
2020 Summer Schedule (May 16th, 2020 – October 24th, 2020) in local time

FlightFromToDepartureArrivalDays
LH473OttawaFrankfurt17:5007:15 (+1)Mon,Tu,Thu,Sat,
Sun
LH472FrankfurtOttawa13:4516:05Mon,Tu,Thu,Sat,
Sun

WestJet cancels 10 Sask. flights to sunny locations after Max 8 grounding continues

News provided by CBC News – link to full story and updates

Flights to Phoenix, Cancun, Puerto Vallarta affected, not known when flights will return to normal

CBC News · Posted: Sep 10, 2019

A Boeing 737 Max 8 in Westjet’s hangar in Calgary. (Mia Sheldon/CBC)

Saskatchewan travellers looking to fly south for the winter this year might be in for a bumpy ride.

This week, WestJet announced flight cancellations from airports in Regina and Saskatoon. 

The company blamed the disruptions on Boeing’s 737 Max 8 jets. The planes were pulled from service by Transport Canada after 346 people were killed in crashes involving Indonesia’s Lion Air in 2018 and Ethiopian Airlines in March of this year. Both incidents involved the Max 8.

“Guests who hold a current reservation impacted by this update will be notified proactively if there are changes to their itinerary,” wrote WestJet spokesperson Morgan Bell. “Where possible, we will work to substitute other aircraft directly onto a route and will not impact a guests itinerary so notifications will not be necessary.”

The following flights will be affected:

  • Saskatoon-Phoenix: Three weekly flights suspended.
  • Regina-Orlando: One weekly flight suspended.
  • Regina-Phoenix: Three weekly flights suspended.
  • Regina-Cancun: suspended one weekly flight in November. WestJet will operate one weekly flight in December.
  • Regina–Puerto Vallarta: One weekly flight suspended. WestJet will continue to operate once weekly in November. Two weekly flights will be suspended in December.

Air Canada and Sunwing had already announced plans to pull all Max 8s from its schedule until next year.

WestJet said the suspensions are temporary and that flights will resume once the Max 8 is cleared to return to service. However, that won’t happen until January 5, at the earliest. 

Transport Canada hasn’t said when the ban will be lifted.

Boeing says a system designed to help keep the Max 8 stable seemed to be a factor in each crash.

Many other governing bodies, including China, the United States and the European aviation authority, have banned the planes from their airspace.

WestJet currently owns 13 Max 8 jets, accounting for 10 per cent of its fleet.

Many other flights from Calgary, Winnipeg and Toronto have also been affected.

With files from Ian Hanomansing

Canadian passengers scramble after British Airways cancels flights due to strike

News provided by BNN Bloomberg – link to full story and updates

The Associated Press, 9 September 2019

WATCH: Video

British Airways Pilots’ Two-Day Strike Grounds Nearly All Flights

LONDON — Canadian travel agencies are scrambling to help passengers whose British Airways flights have been cancelled on Monday and Tuesday after a pilots strike grounded the global carrier.

The airline says more than a dozen flights between Canada and London are slated to be cancelled over the two days, affecting about 3,500 passengers based on the size of the scheduled aircraft.

Toronto’s Pearson International Airport is most impacted with four flights each day. One arrival and one departure are cancelled over the two days in Montreal, Vancouver and Calgary.

“Customers were sent email notifications if they have been affected,” British Airways said in an advisory to travel agents.

Passengers can receive refunds or rebook for later flights. They may also be able to rebook on partner airlines such as American Airlines, Finnair and Aer Lingus, if seats are available.

Toronto travel agency TTI Travel says some customers have called to inquire but there doesn’t appear to be any alarm.

“We’ve been looking at flights and trying to re-accommodate them and make some decisions around how we support them and what those options are,” said TTI vice-president Lucy Lavigna.

Air Canada says it has added larger aircraft on the route between Toronto and London-Heathrow to accommodate increased demand it has seen in recent days.

“Last night we operated one flight on the route (we have four flights daily) with a 400-seat, Boeing 777 instead of the scheduled 298-seat Boeing 787-9, and will do the same tonight,” said spokesman Peter Fitzpatrick by email.

“That makes for a total of about 400 extra seats in the market. We continue to monitor the situation, but there are no plans for additional capacity at this time, in part because our aircraft are already committed under the existing schedule.”

WestJet Airlines said it’s “business as usual” for the Calgary-based airline.

British Airways cancelled almost all its flights for 48 hours, affecting as many as 195,000 travellers, due to a strike by pilots over pay.

The U.K.’s flagship carrier said in a statement Monday that it had “no way of predicting how many (pilots) would come to work or which aircraft they are qualified to fly.”

As a result, it said it had “no option but to cancel nearly 100 per cent” of its flights for the duration of the strike.

“We have supplemented our fleet by using aircraft and crew from other airlines (wet-leasing) and working with our partner airlines to schedule larger aircraft to take the maximum number of customers,” said the trade support website that details customer guidelines.

British Airways operates up to 850 flights a day. London’s sprawling Heathrow Airport was most affected by the work stoppage as it is the airline’s hub and is used for many of the company’s long-haul international flights.

The departure area at Heathrow Terminal 5 was almost empty, with only a handful of BA flights set to leave on Monday.

There were no queues at any of the check-in desks or security gates and only a handful of people waiting on benches. The terminal is typically quite busy.

British Airways said it stands ready to return to talks with the pilots’ union, Balpa, and that it has offered all affected customers full refunds or the option to rebook. The airline had been preparing for weeks for the strike, giving travellers advanced notice.

“We understand the frustration and disruption Balpa’s strike action has caused our customers,” it said.

“After many months of trying to resolve the pay dispute, we are extremely sorry that it has come to this.”

British Airways says it has offered pilots an 11.5 per cent pay raise over three years but the union says its members want a bigger share of the company’s profits.

The union accuses British Airways of making big profits at the expense of workers who made sacrifices during hard times. British Airways’ parent company, IAG, made a net profit of 2.9 billion euros (US$3.2 billion) last year.

Union leader Brian Strutton said pilots are determined to be heard.

“They’ve previously taken big pay cuts to help the company through hard times. Now BA is making billions of pounds of profit, its pilots have made a fair, reasonable and affordable claim for pay and benefits.”

A further strike is penciled in for Sept. 27.

— With files from The Canadian Press

Flair Airlines Reports 92% Load Factor for Summer 2019

Provided by Flair Airlines/Globe Newswire

Edmonton, Alberta, Sept. 05, 2019 (GLOBE NEWSWIRE) — Flair Airlines, Canada’s only truly independent low cost airline, is pleased to report an average passenger load factor of 92% for July & August 2019. 

“We are delighted with the rapidly growing number of Canadians who have flocked to Flair this summer” said CEO Jim Scott. He continued ,“After only one year as an exclusively scheduled carrier we have established Flair as the place to go for low fares, great service and are already recognizing many return customers.”

During the summer, Edmonton-based Flair flew from Vancouver, Abbotsford, Kelowna, Edmonton, Calgary, Winnipeg, Toronto and Halifax. Flair successfully initiated daily non-stop service between Toronto (YYZ) and Vancouver as well as between Toronto and Calgary.

Over the last few months, as part of it’s fleet renewal program, Flair has added three newer Boeing 737-800NG aircraft and is gradually phasing out it’s older B737-400’s. All three additions sport Flair’s distinctive new livery and logo.

By next summer Flair plans to be operating a single-type fleet of B737-800 NG‘s, which are more fuel efficient and also have longer range capabilities. Flair’s unified fleet will open up a number of exciting southern destinations offered at accessible rates.

While Flair’s year-to-date on-time performance has been one of the best in Canada, the younger aircraft should serve to make it even better.

The Air Canada Café Opens at Toronto Pearson, Providing Customers an Eye-Opening Airport Coffee Experience

Provided by Air Canada/CNW

WATCH: A video tour of the new Air Canada Café

MONTREAL, Sept. 5, 2019 /CNW Telbec/ – Air Canada is serving up its newest offering for premium customers with the opening of the Air Canada Café at Toronto Pearson International Airport. Conveniently located in the domestic gate area, the café will offer customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type setting.

Conveniently located in the domestic gate area, the Air Canada Café will offer customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type setting. (CNW Group/Air Canada)
Conveniently located in the domestic gate area, the Air Canada Café will offer customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type setting. (CNW Group/Air Canada)

“We are thrilled to unveil this innovative product, one we are sure will create buzz not only for our customers, but the entire industry. Air Canada’s premium clientele will have access to this new Café, revolutionizing the coffee shop experience at Toronto Pearson. It will offer a wide selection of beverages and food that can be taken to go,” said Andrew Yiu, Vice President, Product at Air Canada.

Passengers will be able to visit the Barista Station for freshly squeezed orange juice, a wide selection of Lavazza Coffee, cold brew mocktails, specialty hot drinks or Lavazza Cold Brew. A self-serve station will offer Greenhouse Juice products such as kombuchas and a variety of organic, cold-press juices available in individual-size bottles, coffee, tea, flavoured waters, soft drinks and other non-alcoholic beverages.  Other items such as Lindt truffle chocolates, OKA fine cheese and Gouter premium pastries will also be offered.

Before 11 a.m., passengers will be able to enjoy a selection of breakfast foods such as yogurt, fresh fruits and pastries. After 11 a.m., the Café will offer an assortment of freshly prepared salads, sandwiches, cheeses and more. It will offer complimentary Wi-fi and access to digital newspapers and magazines in partnership with PressReader, which makes the content of more than 7,000 newspapers and magazines in 60 languages.

A highlight of the Café will be a large mural by Canadian artist Shawn Evans of the places he has lived and travelled. The painting draws upon his memories to evoke the deep and immense spaces found under the prairie sky, to the mountainous regions of the West, to the streetscapes of Toronto.

The Air Canada Café officially opens on Friday, Sept 6 and will complement the existing Maple Leaf Lounges at Toronto Pearson International Airport. It is located at gate D20 and will be open all day seven days a week. It offers comfortable seating for 109 customers, power and USB ports throughout the Café, washrooms and a customer service desk staffed by Premium Agents.

Air Canada To Launch Flights from Toronto to Belgium’s Capital

Provided by Air Canada/CNW

  • Year-round, non-stop Toronto-Brussels flights complement year-round Montreal-Brussels service

MONTREAL, Sept. 4, 2019 /CNW Telbec/ – Air Canada announced today the introduction of new, year-round services between Toronto and Brussels starting May 1, 2020. Up to five weekly non-stop flights will be operated with Air Canada’s Boeing 787-8 Dreamliner, featuring Signature Class, Premium Economy and Economy services.

La Grand Place in Brussels. (CNW Group/Air Canada)
La Grand Place in Brussels. (CNW Group/Air Canada)

“We are pleased to launch new non-stop, year-round flights from Toronto to Brussels, complementing our successful Montreal-Brussels service now celebrating its tenth anniversary. This is a further expansion of Air Canada’s reach to Europe and beyond. This new service will conveniently connect our extensive North American network through our Toronto Pearson global hub directly to Brussels, where our Star Alliance partner Brussels Airlines offers far-reaching connections throughout Europe and Africa,” said Mark Galardo, Vice President of Network Planning at Air Canada.

“As the location of the European Union, NATO and numerous corporate headquarters, Brussels is a major global destination. Our new Torontof lights, together with our Montreal service, offer North American business travellers the most convenient links to this important European city. Air Canada offers a multitude of travel options between North America and Africa via Brussels, firmly demonstrating the strength of our network and partnerships in offering unparalleled customer choices.”

FlightFromToDepartsArrivesDays of Operation
AC886Toronto (YYZ)Brussels(BRU)18:3007:45 +1 dayWed, Thu, Fri, Sat, Sun
AC887Brussels(BRU)Toronto(YYZ)10:4512:45Mon,Thu, Fri, Sat, Sun

Flights are timed to connect conveniently with Air Canada’s and Brussels Airlines’ respective networks at Toronto and Brussels. Flights also provide for Aeroplan accumulation and redemption, Star Alliance reciprocal benefits, and for eligible customers, priority check-in, Maple Leaf Lounge access where available, priority boarding and other benefits. Eligible premium customers in Toronto will also have access to the Air Canada Signature Suite, recognized by Skytrax as offering the world’s best dining experience in a business class lounge.

Whitehorse man claims Air Canada lost his dog, leading to 30-hour ordeal

News provided by CBC News – link to full story and updates

Airline says dog was not lost and it will reach out to Bobbie Milnes directly

CBC News · Posted: Aug 22, 2019

Bobbie Milnes and his dog Spruce. Milnes chose not to fly to Whitehorse when Spruce, who was checked in a crate, missed the flight that Milnes and his family were travelling on to Vancouver. (Submitted by Bobbie Milnes)

A Whitehorse man is frustrated and looking for compensation after being separated from his dog during a cross-country flight turned into a 30-hour ordeal.

Bobbie Milnes, his wife, and two daughters recently returned to Yukon after visiting relatives in Eastern Canada. Their flight path home, via Air Canada, was relatively simple: Toronto, to Vancouver, and up to Whitehorse.

Accompanying them, as he had several times, was their dog Spruce, who was in a crate and checked through to Whitehorse. 

However, when their Vancouver flight landed, Milnes says he was called to the front of the plane, where he was given some unwelcome news: Spruce wasn’t on their flight.

“They said: ‘your dog is on a flight, but it’s not your flight,'” he said. “It’s on its way now, but it won’t be here until just after midnight.”

Eventually, Milnes and Spruce were able to go to a hotel, but only had a few hours to rest before heading back to the Vancouver airport. (Submitted by Bobbie Milnes)

Milnes and his family, who landed around 7 p.m., had a tight connection to their Whitehorse-bound flight. The decision was made for Milnes to stay in Vancouver and wait for Spruce, while his wife and daughters continued on with their luggage.

Just after midnight, Milnes was reunited with Spruce, who “was a total mess,” Milnes said. 

“She was pretty upset … the crate was just soaked in I don’t know what. It was not good.”

Milnes and Spruce were both re-booked on the first flight to Whitehorse the next morning and Air Canada gave them a hotel room. They wouldn’t have much time to sleep — the next flight out was just after 7 a.m. — but that was just the beginning.

‘I could walk around with dignity’

Milnes returned to the airport at about 6 a.m. to check Spruce in for the flight. Without any luggage, he used his belt as a leash and fed her bacon and eggs from a sandwich.

However, the pair received unwelcome news at the check-in counter — the early flight to Whitehorse was full. 

Frustrated, Milnes asked to speak with a manager.

“I said, you know, I’m sorry, but I’m tired, I’m stressed, I was supposed to be on this flight,” he said. “My dog was missing, I’ve been separated from my family, all of these things.

“And she looked at me and said, “Sir, that was the past. This is the present.'”

Unsatisfied, Milnes spoke with another manager — and then another one. On his third attempt, the manager listened to his concerns, Milnes said, and provided him with a leash for Spruce, allowing him to put his belt back on.

“I could walk around with dignity. And my dog.”

With his luggage home with his family in Whitehorse, Milnes used his belt as a leash for Spruce. (Submitted by Bobbie Milnes)

That manager booked Milnes and Spruce on a 2:30 p.m. flight home and gave them a day room in a hotel.

“So, in the end, by the time I landed, [it] was about 30 hours,” he said. “What should have been a seven-hour travel experience was about 30 hours.”

Airline says dog wasn’t lost

In a statement, Air Canada said “this passenger’s dog was never lost,” but was “inadvertently not boarded on the same flight as the passenger.” The airline said it would be reaching out directly to Milnes.

Milnes said he did receive an apology over the phone from Air Canada, but disputes the airline’s claim that his dog was not lost at the Toronto airport.

“They lost it in Pearson,” he said. “They didn’t have it on our flight.”

He said he’s seeking financial compensation.

“In the end, they could provide no assurances of what would happen to our dog. Obviously, we couldn’t trust them anymore.”

Check pets as cargo, says expert

John Gradek, a lecturer in aviation management at McGill University, suggests that Air Canada passengers ship their pets as cargo. (McGill University)

John Gradek, a lecturer in aviation management at McGill University, says there are “very little statutory rules” for airlines when it comes to dealing with a live animal checked as luggage.

The animals are held with other baggage, he explained, with no facility to provide special handling. Airlines have their own internal rules, but many do not handle the animals in any way, he said, to prevent potential escapes from crates.

This doesn’t change even if the animal is delayed in their trip, he said.

“They don’t know if that dog’s been there two hours, four hours, 12 hours, 18 hours,” he said. “They have no way of knowing.”

Instead, Gradek recommends that pets be shipped via Air Canada cargo, which he says “has done a great job” in defining their processes around shipping live animals. Passengers can request that their pet be shipped on their same flight, he said.

The option may be more expensive and requires checking in and picking up the animal at the cargo terminal, “but from a pet care perspective, the Air Canada cargo option is what I would do when I’m travelling with my dog,” Gradek said.

As for Spruce, Milnes said she’s “recovering,” and that everything is getting back to normal. 

Will he fly with Air Canada again?

“Certainly not with the dog,” he said. “I think that is an achievable goal, never flying Air Canada with a dog again.”

Written by Garrett Hinchey, with files from Elyn Jones, George Maratos

Hey Honduras! WestJet welcomes Roatán to its network

Provided by WESTJET, an Alberta Partnership

Airline brings snorkelling and diving paradise to its guests this winter from Toronto

CALGARY, Aug. 22, 2019 /CNW/ – WestJet today announced it will be adding Roatán, Honduras to its Caribbeandestinations with its new non-stop seasonal service from Toronto starting December 15.

WestJet today announced it will be adding Roatán, Honduras to its Caribbean destinations with its new non-stop seasonal service from Toronto starting December 15. (CNW Group/WESTJET, an Alberta Partnership)
WestJet today announced it will be adding Roatán, Honduras to its Caribbean destinations with its new non-stop seasonal service from Toronto starting December 15. (CNW Group/WESTJET, an Alberta Partnership)

“With the addition of the snorkelling paradise of Roatán to our network, WestJet guests now have convenient access to 14 Caribbean destinations non-stop from Toronto this winter,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. “Roatán is home to miles of coastline featuring barrier reefs, white sand beaches and turquoise waters and is a bucket list getaway that we can’t wait for our guests to explore starting this December.”

“We congratulate WestJet on this new service to the beautiful island of Roatán,” said Scott Collier, Vice President of Customer and Terminal Services, Greater Toronto Airports Authority (GTAA). “Toronto Pearson is proud to be a part of WestJet’s continued growth and we are sure our passengers will be excited to discover this part of the world, thanks to WestJet.”

“We at the Bay Islands Tourism Bureau are so happy to know WestJet will be servicing Roatán as we love to see our friends from the north visit and look forward to working with the premier Canadian airline,” said Mike Carter, Vice-President, Bay Islands Tourism Bureau. “From the beginning of our talks, all the way through the process, the cooperation and communication from all involved has been amazing.  A special thanks to our political and business stakeholders and the entire WestJet team as we have the foundation of a great partnership for growth and service.”

The new service will be operated on WestJet’s Boeing 737 aircraft featuring the airline’s Premium and Economy cabins. Flights are timed to optimize connectivity to WestJet’s Toronto hub and provide for WestJet Rewards accumulation and redemption along with additional benefits for WestJet Rewards top tier members.

Details of WestJet’s service between Toronto and Roatán:

RouteFrequencyDepartingArrivingEffective
Toronto-
Roatán*
Once weekly9:30 a.m.1:11 p.m.December 15, 
2019
Roatán- 
Toronto*
Once weekly2:10 p.m.7:27 p.m.December 15, 
2019

*Subject to government approval

For more information on new routes and increased frequencies in WestJet’s 2019/2020 winter schedule, please visit westjet.com/flight-schedules-new.

Additional Quotes:
“We are very excited to welcome WestJet to our airline family. Canadian travellers are discovering Roatán and are some of our most dedicated repeat guests. There is also a large expat community of Canadians that live on the island either full or part-time. So, WestJet passengers, Welcome, Bienvenido, Bienvenu, Benvenuto, to our home,” said Syntia Solomon, President Bay Islands Tourism Bureau, Mayor Jerry Hynds, Governor Dino Silvestri, and Congressman Ron McNab.

Sunwing returns to the island of Tobago this winter following successful inaugural season

Provided by Sunwing Vacations Inc/Globe Newswire

TORONTO, Aug. 19, 2019 (GLOBE NEWSWIRE) — Following an immensely successful inaugural season in 2018/2019, Sunwing has announced it will be returning to Tobago this winter with weekly direct flights from Toronto. Sunwing is the only Canadian leisure carrier to offer direct flights to this tropical destination, with flights operating weekly from December 19, 2019 until April 16, 2020. Sunwing’s direct flight service to Tobago has had a positive effect in the island’s tourism industry, with arrivals increasing throughout Sunwing’s inaugural season.

President of Tour Operations for Sunwing, Andrew Dawson, commented on the news, “We are excited to be returning to the island of Tobago for a second season and offering residents of the Greater Toronto Area with even more ways to Vacation Better. We’re certain that the island’s lush landscapes, untouched beaches and tropical rainforests will continue to be a big draw for our customers this coming season.”

“The return of Sunwing’s winter service to Tobago is great news for tourism in Tobago,” added Louis Lewis, CEO for the Tobago Tourism Agency. “This follows a very strong performance for the inaugural season in 2018/19 where our overall arrivals increased by 10%. We welcome the service and look forward to building a strong partnership with the airline to support growing arrivals from the Canadian market.”

Sunwing Vacations Inc

The smaller of two islands that make up the nation of Trinidad and Tobago, Tobago is known for its lush landscapes, breathtaking beaches and vibrant culture. Vacationers who choose to visit this picturesque destination can spend their time soaking up the sun on pristine beaches, snorkelling alongside exotic marine life or discovering the island’s unique tropical landscapes on a Sunwing Experiences excursion.

Travellers can choose from numerous resorts on the island with options for all ages, tastes and budgets. The family-friendly Starfish Tobago Resort offers comfortable accommodations in a picturesque tropical setting, with an action-packed kids club and delicious dining options. Another popular resort on the island is Magdalena Grand Beach and Golf Resort. This luxurious property is located on an 18-hole championship course designed by the PGA and offers breathtaking ocean views.

Technical issue that caused delays at Pearson airport now resolved

News provided by CBC News – link to full story and updates

Passengers travelling to the U.S. faced delays Friday into Saturday morning

CBC News · Posted: Aug 17, 2019 11:09 AM ET | Last Updated: an hour ago

Extra staff were in the airport handing out water and helping passengers, Pearson said in a tweet Saturday morning. (THE CANADIAN PRESS)

A nationwide U.S. Customs and Border Protection technical problem has been resolved after passengers travelling to the U.S. faced delays at Toronto’s Pearson International Airport early Saturday, the airport said.

Extra airport staff were on hand at Pearson on Saturday morning, handing out water and helping passengers, the airport said in a tweet.

Although the issue has been resolved, passengers “may still experience some delays as processing returns to normal,” said Beverly MacDonald, senior communications advisor, said in an email earlier in the day.

U.S. Customs and Border Protection experienced a temporary outage with its processing systems on Friday, the agency said.

On Friday evening, the agency said the affected systems were coming back online and travellers were being processed.

“There is no indication the disruption was malicious in nature at this time,” the agency said.

The agency said it was using “alternative procedures” to process international travellers during the outage.