Category: WestJet Encore

HOME SAFE: Emergency sends WestJet back to Halifax

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04 JAN 2019: A WestJet flight en route to Newfoundland returned to Halifax Thursday morning after declaring an emergency because of a possible problem with its landing gear. The airline says crew aboard WestJet Encore Flight 3428 got an indication of a potential issue with the nose landing gear shortly after takeoff at about 8 am.

Morgan Bell, a media adviser for the airline, says the flight landed safely after circling the airport to burn fuel and reduce landing weight.

The 82 crew and passengers were taken off the Q400 aircraft, which was to be inspected by the airline’s maintenance team.

Theresa Rath Spicer, spokeswoman for the Halifax airport, says an emergency response team was deployed and escorted the plane back to the gate after it landed at about 9:40 a.m.

She was not able to comment on the status of the flight.


WestJet sets new record for guests flown

Provided by WESTJET, an Alberta Partnership/CNW

Over 82,000 guests choose Canada’s favourite airline for their holiday travel on Friday, Dec. 21

CALGARY, Dec. 21, 2018 /CNW/ – As the busy holiday travel season continues, WestJet today set a new record for guests flown in a single day for the fourth time this year. The group, including WestJet, WestJet Encore, Swoop and WestJet Link flew 82,618 guests, surpassing the previous record of 80,219 guests set on August 7, 2018. 


“On behalf of the WestJet Group, thank you to our guests for choosing to fly us for their holiday travel,” said Ed Sims, WestJet President and CEO. “WestJet employees from across our network extend best wishes for a safe and happy holiday season.” 

For tips on how to best navigate the busy Christmas travel season, please visit the WestJet Blog.

WestJet reports September load factor of 79.2 per cent

WestJet_logo_rgbCALGARYOct. 9, 2018 /CNW/ – Today WestJet announced September 2018 traffic results with a load factor of 79.2 per cent, a decrease of 1.2 percentage points year over year. Revenue passenger miles (RPMs), or traffic, increased 9.7 per cent year over year, while capacity, measured in available seat miles (ASMs), grew 11.3 per cent over the same period. WestJet welcomed an additional 137,000 guests in September, a year-over-year increase of 7.1 per cent. Year-to-date traffic growth continues to outpace capacity additions.

“We are pleased with our strong year-over-year traffic growth as we flew close to 7 million guests and attained our second highest ever load factor for the quarter. During the month of September, we also achieved the best operational completion rate in North America on our WestJet mainline business,” said Ed Sims, WestJet President and CEO. “As we transition through our shoulder period into the busy winter season, I want to thank every individual WestJetter for continuing to provide our guests with an award-winning service experience.”

September 2018 traffic results

September 2018

September 2017


Load factor



-1.2 pts.

ASMs (billions)




RPMs (billions)




Third Quarter 2018

Third Quarter 2017


Load factor



-1.1 pts.

ASMs (billions)




RPMs (billions)




Year to Date 2018

Year to Date 2017


Load factor



0.6 pts.

ASMs (billions)




RPMs (billions)




Note: All statistics are at a consolidated WestJet group level

WestJet Group carries record-breaking guest load

CALGARY, Aug. 7, 2018 /CNW/ – The WestJet Group of Companies today set a company record for guests flown in a single day, flying an estimated 80,219 guests across its expanding network. This surpasses the previous record of 79,961 set on December 22, 2017.


Credit to Jaci Stevens © 2018 Copyright

“The WestJet Group continues to grow our guest numbers as our strategic plan is executed,” said Ed Sims, WestJet President and CEO. “We continue to expand our connectivity while providing more choice for Canadian travellers. Thank you to our 13,000 WestJetters for their part in our success and thank you to our guests for choosing WestJet, WestJet Encore, WestJet Link and Swoop for their summer travel plans.”

WestJet announces Calgary service to Terrace, B.C.

WestJet Encore brings more Bombardier Q400s to the Skeena Valley

WestJet_logo_rgbCALGARY, Aug. 7, 2018 /CNW/ – WestJet today announced new twice-weekly, non-stop service between Calgary and Terrace, B.C., effective September 4, 2018. This new route brings the number of nonstop destinations WestJet serves from Calgary to 63, more than any other airline.
“WestJet is pleased to offer additional city-pair connections to and from Terrace with this new, twice-weekly service to the Skeena Valley,” said Brian Znotins, WestJet Vice-President Network Planning, Alliances and Corporate Development. “Given the critical importance of transportation in creating and supporting economic development, this additional service will benefit the economy and the community as a whole.”

Operated by WestJet Encore using Bombardier Q400 aircraft, the additional service will benefit the entire northwest region of the province which continues to be economically strong due to investment in forestry, mining, smelting, hydroelectricity, liquefied natural gas and infrastructure projects in the Kitimat-Terrace industrial corridor.

“With major development projects underway in Western Canada, the addition of WestJet Encore’s Calgary to Terrace route is an important connection as it further supports economic development that will benefit both British Columbians and Albertans,” said Bob Sartor President and CEO of The Calgary Airport Authority. “We’re excited to see our partner enhance access to the Northern British Columbia area with this new non-stop service.”

“We are very happy to have WestJet step in and support the economic growth of our region,” said Gary MacCarthy, President Terrace-Kitimat Airport Society.

“It’s great to see WestJet once again opening up this valuable transportation route to Calgary and we are excited to see this development come so soon after the recent major renovations at our airport,” said Carol Leclerc, Terrace Mayor.

“This new flight route is a great addition for our region’s connectivity,” said Phil Germuth, Kitimat Mayor. “As activity in Kitimat and the region continues to grow, we anticipate greater demands on flights in and out of the Northwest Regional Airport. WestJet has identified and seized an opportunity to better serve our communities, as well as developments proposed for the area, by adding this new route.”

WestJet Encore also operates twice-daily service to Vancouver. Both routes provide the opportunity to conveniently connect to and from Honolulu, Maui, Kauai and Kona, Las Vegas, Phoenix, Cancun, Puerto Vallarta, Cabo and Mazatlan in addition to connecting to the remainder of WestJet’s extensive domestic, transborder and international network.

Details of WestJet Encore’s new twice-weekly, non-stop service between Calgary and Terrace, are:

Route Frequency Departing Arriving Effective
Calgary – Terrace Twice weekly 9:30 p.m. 10:50 p.m. Sep 4, 2018
Terrace – Calgary Twice weekly 6:30 a.m. 9:35 a.m. Sep 5, 2018


WestJet ending flights out of Sudbury in October

Too many half-empty planes, company says in a statement

Jul 3, 2018 7:00 PM by: Staff

Less than two years after it returned, WestJet announced Monday that it will end flights out of the Greater Sudbury Airport as of October.

WestJet spokesperson Lauren Stewart confirmed the decision in an email, saying it’s because of “weak demand.”

“WestJet bases our service on supply and demand and we review our schedule on a regular basis to ensure we are meeting both guests’ and the company’s needs,” Stewart said in the email. “

“Unfortunately demand did not pick up sufficiently over the 16 months that we have conducted operations from the community. This lack of demand consistently left our aircraft operating with more than half of the seats empty.

“We appreciate and understand this is disappointing news for the community.”

Before resuming in February 2017, WestJet had been absent from the airport since 2001.

Continue reading “WestJet ending flights out of Sudbury in October”