Abbotsford International Airport celebrates 1 million passengers in 2019

News provided by the Vancouver Sun – link to full story and updates and City News 1130 – link to full story and updates

According to figures shared by airport officials and the city, more than 1 million passengers departed or arrived at YXX this year, an 18.7 per cent increase over the previous year.

POSTMEDIA NEWS Updated: December 30, 2019

More than 1 million passengers opted to fly out of Abbotsford International Airport this year, continuing the Fraser Valley airport’s growth. HANDOUT / PNG

More than 1 million passengers opted to fly out of Abbotsford International Airport this year, continuing the Fraser Valley airport’s growth.

According to figures shared by airport officials and the city, more than 1 million passengers departed or arrived at YXX this year, an 18.7 per cent increase over the previous year.

“I’m proud of the careful and strategic management of this asset and I know that YXX welcoming its 1 millionth passenger is one of many exciting achievements at the Abbotsford International Airport; with many more to come,” said Abbotsford Mayor Henry Braun.

YXX passenger growth since 2015:

  • 2015 – 487,833 passengers
  • 2016 – 530,643 (8.8% increase)
  • 2017 – 677,653 (27.7% increase)
  • 2018 – 842,212 (24.3% increase)
  • 2019 – 1 million plus (18.7% to date)

The airport, while small in comparison to the nearby Vancouver International Airport, hosts four national airlines including WestJet, Swoop Airlines, Flair Airlines, and seasonal service on Air Canada Rouge. The regional Island Express Air also transports passengers to other parts of B.C.

Direct routes are available to Calgary, Edmonton, Winnipeg, Hamilton, Nanaimo, Victoria, Las Vegas and London, Ont., while seasonal direct service is available to Toronto, Mazatlan and Puerto Vallarta.


YXX welcomed one-millionth passenger

BY RIA RENOUF, Dec 30, 2019

Patricia Lovatt is the one-millionth passenger through the Abbotsford International Airport. (Courtesy, Abbotsford International Airport)

ABBOTSFORD (NEWS 1130) — The one-millionth passenger has made her way through Abbotsford International Airport.

Maple Ridge’s Patricia Lovatt found out after flying in from Edmonton on Sunday.

To celebrate, she received a $1000 voucher to use on any of the flights at YXX.

Mayor Henry Braun notes how long it took to get to this point.

“This airport has been waiting for this day for 23 years,” he says. “I think that we will hit 2 million within the next two to five years.”

Lovatt was selected at random from a group of passengers waiting for their bags.

Swoop Continues North American Expansion with Release of 2020 Summer Schedule

Provided by Swoop/CNW

The ultra-low fare airline adds increased service and three new destinations to its network

CALGARY, Dec. 13, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Ltd., released its 2020 summer schedule, announcing increased service and three new destinations. Starting in April 2020, Swoop’s newest routes will take travellers to two new domestic destinations including Victoria, Kamloops, and one U.S. destination, San Diego.

With summer being a busy travel season for Canadians, Swoop is also increasing its weekly frequency service between many markets including Hamilton to Winnipeg, Edmonton to Abbotsford, and Abbotsford to Winnipeg.

“In only 18 months, Swoop has experienced significant growth, and we are excited to continue this momentum with the release of our 2020 summer schedule,” said Steven Greenway, President, Swoop. “By introducing Swoop to more markets, we are achieving our mission of providing Canadians with accessible summer travel opportunities throughout North America.”

Highlights of Swoop’s 2020 summer schedule includes service between:

  • Edmonton-Kamloops up to four times weekly
  • Winnipeg-London up to four times weekly
  • Winnipeg-Victoria up to five times weekly
  • Edmonton-San Diego up to three times weekly
  • Edmonton-Abbotsford from 16 times weekly, to 24 times weekly
  • Hamilton-Winnipeg, from six times weekly, to 10 times weekly
  • Abbotsford to Winnipeg, from four times weekly, to daily

Since its June 2018 launch, Swoop’s summer network has grown to serve 14 domestic, 10 transborder and four international markets, rapidly expanding the airline’s network across North America. Fulfilling a need in the Canadian marketplace, Swoop continues to make a positive impact on the aviation industry, becoming Canada’s leading domestic, transborder and international ultra-low-cost carrier, with the new schedule set to increase Swoop’s frequency to 328 ultra-low fare weekly flights.

“We are very pleased to welcome Swoop to Victoria International Airport with new service to Winnipeg,” said Geoff Dickson, President and CEO, Victoria Airport Authority.  “We are one of the lowest cost airports in Canada and that makes us a natural fit with the low-cost business model of Swoop. We look forward to a growing partnership and welcome the new destination and travel options for our local community and visitors to our region.” 

“We’re glad to see Swoop’s growth plan includes increased service for Edmonton International Airport,” said Tom Ruth, President and CEO, Edmonton International Airport. “We look forward to more flights both for the Edmonton Metro Region and for other communities to come here and experience our great area.”

“Winnipeg Richardson International Airport travellers will have more options this summer thanks to two new direct routes from Swoop,” said Barry Rempel, President and CEO, Winnipeg Airports Authority. “We are pleased to grow our partnership with Swoop as they continue to expand our community’s connectivity, giving travellers new places to discover and bringing more people to Winnipeg to explore everything our city has to offer.”

“Expanding flight services and destinations continues to be a priority for us at San Diego International Airport,” said Kim Becker, President and CEO, San Diego County Regional Airport Authority. “We are proud and excited to welcome Swoop with service to Edmonton as our newest travel destination, bringing even more offerings to our passengers in San Diego and Canada.”

“We are very pleased to welcome Swoop to Kamloops Airport this coming summer season,” said Ed Ratuski, Managing Director, Kamloops Airport. “The return of service between Kamloops and Edmonton will be welcomed by our community and offer great opportunities for adventures on both ends of the route.”

Swoop’s unbundled model ensures fares remain ultra-low, with a base fare that starts with just the seat, giving travellers the power to add the things they want, and nothing they don’t.

Flights are now available for booking through until October 24, 2020. To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com or connect with Swoop on FacebookTwitterInstagram.

Red Arrows’ quick display over Victoria draws hundreds of spectators

News provided by The Abbotsford News – link to full story with a hint from P.N.

(c) The Abbotsford News

The Royal Air Forces’ acrobatic team headed to Vancouver next

Evan Taylor, September 27, 2019 – Abbotsford News

The Red Arrows, the Royal Air Forces’ acrobatic team, arrived in Victoria right on schedule Thursday. Their display saw them fly by the British Columbia Parliament Building.

The display could be seen from quite far away, so it’s difficult to put an exact figure on how many watched the Red Arrows but hundreds crowded the Inner Harbour during the event.

The flyby was brief, the whole thing only lasted a few seconds. The Red Arrows did treat the spectators to a bit of showmanship, by deploying red, white and blue smoke.

After their routine, they flew off to Vancouver, their final stop in Canada on their North American tour. There the pilots visited children at the Canuck Place Children’s Hospice. They will also be speaking with local students to promote careers and education in the fields of aviation and aeronautic engineering.

The tour has included stops in three other Canadian cities starting in Halifax, then stopping in Ottawa and Toronto.

(c) The Abbotsford News

Sunwing partners with Swoop to offer customers even more travel options this winter

Provided by Swoop/CNW

TORONTO, Sept. 27, 2019 /CNW/ – Canadians looking for a tropical escape that’s easily accessible from their local airport have even more options to choose from this coming winter thanks to a new agreement between leading tour operator, Sunwing, and ultra-low-cost airline, Swoop.

Sunseekers departing from Hamilton, London, Abbotsford, Edmonton and Winnipeg can now book vacation packages with the tour operator that include a Swoop flight.  

Cancun, Mexico Aerial Photo (CNW Group/Swoop)
Cancun, Mexico Aerial Photo (CNW Group/Swoop)
Sunwing Logo | Learn more about Sunwing at Sunwing.ca (CNW Group/Swoop)

Andrew Dawson, President of Tour Operations for Sunwing, commented on the news, “Saving our customers time and money by providing convenient, direct flight services from their local airport has always been a key priority for us. Sunwing Airlines already offers flights to over 45 of the most popular sun destinations from over 30 departure airports coast to coast. With this new agreement, even more Canadians will be able to experience our top-rated resorts (including leading chains such as Royalton Luxury Resorts, RIU Hotels & Resorts, Planet Hollywood Hotels & Resorts) as part of a valued-added vacation package departing from their local airport.”

All Sunwing vacation packages with Swoop flights include one complimentary item of checked luggage, round-trip airport to hotel transfers, assistance from Sunwing Experiences representatives throughout, the option to benefit from savings by pre-purchasing Sunwing Experiences excursions at the time of booking and more.

“It’s a privilege to be entrusted with carrying Sunwing travellers onboard Swoop flights to our extensive network in Mexico,” said Steven Greenway, President, Swoop. “Partnering with a well-respected tour operator who shares our vision of making travel affordable and more accessible is a welcome opportunity for Canadians who want to travel more.”

Sunwing customers that take advantage of Swoop’s extensive network of flight services can now benefit from even greater access to some of Mexico’s most popular vacation destinations. A new departure airport now available as part of this agreement is Abbotsford, where travellers can take advantage of twice-weekly flights to Mazatlán and Puerto Vallarta. The popular vacation destination of Cancun is now within easy reach for Sunwing customers in London if they choose to take advantage of the twice-weekly Swoop flight service as part of their vacation package.
Vacationers departing from Hamilton can now select from both Sunwing’s and Swoop’s regular flight services to Cancun – giving them the choice of four different departure days each week (including both Saturday and Sunday). Vacationers from Edmonton will enjoy additional weekend departure options to reach Mazatlán and Puerto Vallarta. Finally, the addition of Swoop flight services from Winnipeg to Los Cabos has tripled the choice of departure days for customers travelling from the region, with new flights options departing Sundays and Wednesdays. 

For more information on Sunwing packages or to book, visit www.sunwing.ca or contact your travel agent.

Swoop Airlines Review – is it really cheaper?

News provided by Travel Off Path – link to full story

Swoop Airlines Review

KASHLEE KUCHERAN SEPTEMBER 26, 2019

Canadian’s have always gotten the short end of the stick when it comes to cheap air fare, but that finally might be changing!

Swoop Airlines is a new discount airline that has launched in selected (smaller) airports throughout Canada, and they are offering some sweet ticket prices.

Living in Kelowna, I don’t have a lot of choices when it comes to direct flights. I’ll be honest, YLW airport sucks in its offering of non-stop destinations. When I first moved to Kelowna we at least had a direct to San Francisco and Los Angeles, but they slowly fizzled out and left us with just a few direct options.

However, Swoop Airlines just moved in and they are offering a few direct flights that caught my eye! Winnipeg for $79 and Las Vegas for $99. Those are some INCREDIBLY low prices for direct flights out of Kelowna.

Swoop Kelowna

My brother Cody lives in Winnipeg, but I can’t say I’m regularly tempted to fly over to visit him. (Sorry bro!) A one-way flight on WestJet or Air Canada is usually $250-$450 and all flights have at least one stop-over. The moment I saw I could get to Winnipeg for $79, I booked the flight instantly! $450 is a hard sell for me, but $79 I can do!

Now here is where people get concerned with a low-cost airline. They start to worry about the maintenance of the planes, how uncomfortable it might be in-flight, or how many extra fees will get tacked on for bags, water, or even breathing.

I’ve got you covered. Here is everything I experienced during my recent flight on Swoop from Kelowna to Winnipeg on September 18th 2019.

Swoop Airlines Review

Swoop review canada

Is Swoop’s website easy to use?

The site is super easy to use and very straight forward. It looks like any other major airline website and wasn’t sneaky or hard to understand in anyway.

They allow you to choose a seat (paid) add carry-on or checked baggage (paid) or you can hold off to do that at check-in or at the airport. Just know, if you buy baggage or seats DURING your initial booking, it will be cheaper. But more on that later.

Does Swoop have hidden fees in the fare pricing?

Surprisingly, no.

The price advertised was $79 and that’s what it was at the end of the day. The airfare was actually only $48, then after taxes and fees, came out to a total of $79. Great! No surprises there! I was half expecting it to double in price by the time I had just run through taxes, fees, and weird hidden surcharges – but thankfully that never happened.

Booking flights on Swoop

Can you bring ANY type of luggage on Swoop for Free?

YES! They allow a free ‘personal item’ on board.

They classify this as something that can fit under the seat in front of you, like a small backpack, purse, laptop bag, or briefcase.

If you can pack a super smart bag, you could likely get away with just using this personal item allowance for a short trip.

Here are the official dimensions they allow for your personal item:
16” x 6” x 13” (41cm x 15cm x 33cm)

How much is CARRY-ON BAGGAGE with Swoop?

Now here is where you can start to rack up a bill with Swoop, but truth be told, it’s STILL cheaper than flying with Canada’s other two carriers, even if you buy all the add-ons. 

Carry-on baggage starts at $35.

I was visiting my brother in Winnipeg on my way down south for the winter. Since I had to carry everything I needed for 6 months with me on this trip, I had no choice but to purchase BOTH the carry-on bag and the checked bag through Swoop. If I was just flying there for a weekend to see him, I could make it work with just the free personal item.

My carry-on bag from Kelowna to Winnipeg was $35 CAD.

Carry-on Baggage weight and size restrictions:

If you are considering buying a carry-on bag for a Swoop flight, know that it MUST fit within these dimensions: 21” x 9” x 15” (52cm x 23cm x 38cm).

But here is a fun tip – 
Swoop does NOT limit how much your carry-on bag can weigh.

Fees for carry-on bags on Swoop:

How much is a carry-on with swoop
Swoop Fees for carry-on bags

The cost for carry-on baggage will vary depending on two things:

  • If your flight is within Canada, or going to the states
  • If you purchase it at booking, or later on at check in or at the airport

You can buy a carry-on bag for as low as $35 as long as you do it at the time of booking.

Each moment that your flight draws closer it goes up in price. If 30 seconds after you book your flight you decide you want to buy a carry-on bag, it’s now $40. When you go to check-in for your flight 24 hours before departure, it’s now $45. If you wait until you reach the check-in counter at the airport, it’s now gone up to $50. The worst price is definitely if you wait until last minute until the gate, about to board your flight – here they will charge you a whopping $70 for your carry-on bag.

How much is CHECKED BAGGAGE with Swoop?

Checked baggage is around the same cost as carry-on baggage.
It starts at $35.

Checked Baggage weight and size restrictions:

Your checked baggage with Swoop can weigh 50lbs MAX

Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height)

You obviously get a bigger dimension allowance, but be warned, they are STRICT about their 50lb maximum weight policy.

As I was in line at the check-in counter I saw them make a girl who was only 2lbs over take items out of her luggage.

I was sweating with nerves because I knew my checked bag was shoved full of stuff for the next 6 months of travel. I don’t have a scale at home, so I crossed my fingers and prayed I would be okay.

When I put my bag up on the scale at the counter it weighed 55.3lbs. DANG!

She gave me two options: I could either find 5.3 lbs of stuff to take out of my checked bag OR I could pay the $106 overweight fee. There was NO way I was paying $106 for 5lbs, so I dug out 2 sweaters and my leather jacket and put them on over my t-shirt. Yep, I felt like Chandler from friends. I was still 1.5 lbs overweight, so I had to take out some items and shove them into my already brimming carry-on.

I put my checked luggage back on the scale and low and behold it came in at EXACTLY 50.0lbs. Success! The check-in attendant told me it’s better to buy a 2nd checked bag for $50 at time of booking instead of the $106 over-weight charge for next time.

Fees for Checked Bags on Swoop:

How much are baggage fees with swoop
Checked baggage fees with Swoop

The cost for checked baggage will vary depending on two things:

  • If your flight is within Canada, or going to the states (states is $5 more)
  • If you purchase it at booking, or later on at check in or at the airport

Just like the carry-on baggage, the checked baggage is also on a sliding tier scale. You will get the lowest price ($35) for your checked bag at time of booking, and it will go up to $70 by the time you reach the gate.

How does Seat Selection work on Swoop?

Seat selection on swoop

FREE:
You will be automatically assigned a random seat upon check-in. This random selection is free, so if you are budget conscious, just roll the dice.

PAY:
To pick ANY seat on the plane ahead of time, even the worst one, it will cost you. Prices for seat selection at time of booking range from $10-$50, and if you wait until check in you will pay anywhere from $20-$70. (approx $10 more per seat if you wait.)

Since my TOTAL bill for a direct flight to Winnipeg was only $150, even after buying both a checked bag and a carry-on bag, I decided to really go all out and buy a seat in the emergency row. Of course, I waited until check-in so I could give Swoop some extra money.

emergency row on Swoop

The emergency row seat cost me $40 at check-in, 24 hours before the flight. The best part of buying this seat was that no one else on my flight decided it was worth the extra $40. I had the entire row to myself, including the row across the aisle. Most of the regular seats on the flight were full, which made it extra luxurious to have the entire area to myself.

Here is the pricing tier for seat selections on Swoop:

How much does it cost to select a seat on Swoop
Seat selection fees on Swoop

Are the seats really crowded on Swoop?

are seats crowded on swoop

Swoop says their normal seats give 74-76 cm of leg room (that’s 29-30 inches).

If we compare that to other flights heading to Winnipeg, WestJet has one flight with 76 cm and one with 79 cmAir Canada also ranges from 76 cm up to 81 cm depending on the type of aircraft.

So, if you’re on a Swoop flight with 76 cm in their ‘base’ seat, you might find the exact same leg room on certain WestJet and Air Canada flights also providing 76 cm. (Usually a Bombardier Dash-8).

If you fly a 737 or an a320 on WestJet or Air Canada, you’ll likely have 79 cm to 81cm, making them much roomier than Swoop.

Swoop seat

Now, I did fly in the emergency row which gave me lots of extra room. Swoop’s website says their ‘extra-pitch’ seats give 86 cm to 96 cm of legroom (34-38 inches). While I didn’t whip out my measuring tape to see exactly what mine was, it felt extremely spacious.

By the way, seats have a USB plug and 110v plug, which makes any small seat a little more comfortable.

plus on Swoop

Does Swoop charge for water?

You bet! And I’m cool with that. I would rather score a ticket for $79 and have to pay for my own water than pay $450 for the same flight that offers free water or pop. In reality, we should all be bringing empty re-usable bottles through security and filling them up for free at the many water fountains.

Does Swoop serve food and drinks?

Yes they do, of course for a fee. The prices are pretty decent considering they are on a flight.   

Drinks

  • Soft Drinks $1.99
  • Juice $2.49
  • Tea $2.99
  • Alkaline Water $3.29
  • Coffee $3.49
  • Spirits $5.99
  • Beer $6.99
  • Wine $7.99

Food/Snacks

  • Gummies $1.99
  • Biscotti $2.49
  • Brownies $2.99
  • Chocolate Bars $2.99
  • Pringles $2.99
  • Hummus and Lentil Crackers $4.49
  • Beef Jerky $4.49
  • Oatmeal $3.49
  • Mr. Noodles $3.49
  • Instant Pho $5.49
  • Snack Plate $6.99

You are allowed to bring your own water, pop, coffee and food on-board to consume if you don’t want to by airplane food. Most food you can bring through security but remember all drinks will have to be purchased post-security.

Swoop menu food
Swoop menu drinks

Is there Wi-Fi on Swoop?

YES!

There is Wi-Fi on Swoop flights, for a fee.

They don’t have the prices listed on their website and some forums say it’s based on the type/length of flight. Rates should be around $6.49/1 hour and $8.99/3 hours.

wifi on Swoop

My Personal Swoop Experience

Everything was really equal to flying with any other Canadian airline. Booking, checking in, etc was all pretty similar. If anything, the below observations are because I am looking at Swoop with a very critical “I’m going to write a review about you” eye.

Here are the small differences I noticed flying with Swoop:

• They are hardcore about the 50-pound maximum for checked baggage. Don’t expect to get any leniency with Swoop.

• Post security, at the gate, they seemed a little behind schedule and disoriented. They called for families and anyone needing additional time/assistance to come up first and then held them there for a good 15 minutes without processing any of them through. The plane was there, and it was empty, so I am not sure what caused the delay.

• The flight did depart slightly late, but just a few minutes

•I guess it was a different experience to be nickeled and dimed with each tiny detail of the trip, but I still enjoyed a much lower fare than I would have with the full-service competitors.

• Service levels were not as hands on because the flight attendants don’t come through offering free drinks and pretzels to everyone. You really only see them for the safety demo and if you elect to buy something.

• Were the seats less padded? I couldn’t help but notice my butt didn’t feel as cushioned, but that might be me imagining things. Also, I am kind of a high maintenance flyer and I am usually doing everything I can to find a lay-flat business class seat, so I might just be extremely spoiled and biased. Sorry I have no data to confirm my suspicions on this one.

Once on board I didn’t notice anything different about the actual flight itself. The plane looked and felt like every other 737 I’ve ever been on.
Sometimes I think people suspect flying with a budget airline means flying on a lower end plane, but they are really all the same metal tube in the sky. We took off and landed without any events, which is always a blessing. Once we touched down in Winnipeg the plane went right to the gangway and we departed within a few minutes. Baggage came quickly. The entire experience went well!

Where does Swoop Airlines Fly

Swoop is able to keep their prices super low by only flying out of secondary and smaller airports in Canada. The fees and taxes are lower, which helps keep ticket prices down.

However, they still fly to some major airports and top destinations!

International Swoop Destinations:

  • Las Vegas
  • Phoenix
  • Tampa
  • Orlando
  • Fort Lauderdale
  • Los Cabos
  • Mazatlan
  • Puerto Vallarta
  • Cancun
  • Montego Bay

Domestic Swoop Destinations:

  • Abbotsford
  • Kelowna
  • Edmonton
  • Winnipeg
  • London
  • Hamilton
  • Halifax
Where Swoop airlines flies

My Rating of Swoop Airlines

I would give my experience with Swoop an 8/10. (taking into consideration it’s a budget economy flight!)

I really didn’t have any kind of a negative experience at all, but of course the main reason for such a high score really boils down to price. I love a good deal, and when I can pair that with cutting my flight down from a 1-stop to a direct flight, even better!

Now that Swoop has a $99 flight from Kelowna direct to Las Vegas, I think that is a great way to get down to the US for cheap, even if Vegas isn’t my final destination. I’m looking forward to trying that service and seeing what it’s like.

Would I recommend Swoop?

I actually did today! My friends are looking to come and visit me in Mazatlan this winter and they can fly DIRECT from Abbotsford to Mazatlan for next to nothing. On WestJet their total cost for 2 round-trip tickets was going to be $1900 and with Swoop it will only be $800. 50% off!

Updated: Swoop emergency landing in Abbotsford

News provided by The Abbotsford News – link to full story and updates – with a hint from P.N.

Passenger jet makes emergency landing in Abbotsford after hitting birds

737 aircraft hit flock of birds shortly after takeoff

Patrick Penner, 10 September 2019

A 737 aircraft was forced to make an emergency landing at Abbotsford International Airport Tuesday morning after hitting a flock of birds shortly after takeoff.

Flight number 312 departed from Abbotsford at 8:07 a.m. and was headed for Edmonton under Swoop airlines. It was carrying over 100 people.

People around the city reported hearing a loud boom in the skies and one witness said she saw flames coming out of one of the engines. One passenger reported a burning smell filling the cabin, which the pilot then reported was the result of the birds combusting.

“It’s not in my memory the last time an aircraft landed here due to an emergency tied to a bird-strike,” said the airport’s general manager, Parm Sidhu.

Police cordoned off the area as emergency crews headed to the scene prior to the plane landing.

It without further incident and passengers were escorted to the terminal to await another flight shortly after.

Swoop plane makes emergency landing at Abbotsford International after bird strike

News provided by City News 1130 – link to full story and updates

BY DEAN RECKSIEDLER AND HANA MAE NASSAR Posted Sep 10, 2019

Source: Google Maps

SUMMARY

  • A plane was forced to make an emergency landing at Abbotsford International Airport after a bird strike Tuesday morning
  • The City of Abbotsford says all passengers are safely back at the YXX terminal after an emergency landing on Tuesday
  • Witnesses reported hearing loud ‘booms’ and seeing flames from at least one engine after a plane hit some birds near YXX

ABBOTSFORD (NEWS 1130) – There’s been a scare on a flight leaving Abbotsford International Airport.

“There was a bird strike at YXX,” Alex Mitchell with the City of Abbotsford confirmed on Tuesday. “The aircraft has, however, landed safely and passengers have been offloaded into the terminal safely.”

There was a birdstrike at YXX – the Aircraft has landed safely passengers have been offloaded into the terminal safely. Updates will be available in the coming hours.

— Abbotsford Airport (@yxxairport) September 10, 2019

The SWOOP flight was in the air for less than 30 minutes when it was forced to turn around.

Witnesses reported hearing several “booms”, and video from inside the plane shows flames shooting out of at least one of the engines.

A person who was on the plane posted online saying they heard four “thuds,” and then started to smell smoke. That’s apparently when passengers were told the plane hit some geese.

It’s safely landed. pic.twitter.com/5q11pXzYaE

— Lovella Schellenberg (@LovellaSchelle8) September 10, 2019

More to come.

-With files from Mike Lloyd

Flair Airlines Reports 92% Load Factor for Summer 2019

Provided by Flair Airlines/Globe Newswire

Edmonton, Alberta, Sept. 05, 2019 (GLOBE NEWSWIRE) — Flair Airlines, Canada’s only truly independent low cost airline, is pleased to report an average passenger load factor of 92% for July & August 2019. 

“We are delighted with the rapidly growing number of Canadians who have flocked to Flair this summer” said CEO Jim Scott. He continued ,“After only one year as an exclusively scheduled carrier we have established Flair as the place to go for low fares, great service and are already recognizing many return customers.”

During the summer, Edmonton-based Flair flew from Vancouver, Abbotsford, Kelowna, Edmonton, Calgary, Winnipeg, Toronto and Halifax. Flair successfully initiated daily non-stop service between Toronto (YYZ) and Vancouver as well as between Toronto and Calgary.

Over the last few months, as part of it’s fleet renewal program, Flair has added three newer Boeing 737-800NG aircraft and is gradually phasing out it’s older B737-400’s. All three additions sport Flair’s distinctive new livery and logo.

By next summer Flair plans to be operating a single-type fleet of B737-800 NG‘s, which are more fuel efficient and also have longer range capabilities. Flair’s unified fleet will open up a number of exciting southern destinations offered at accessible rates.

While Flair’s year-to-date on-time performance has been one of the best in Canada, the younger aircraft should serve to make it even better.

‘We’re very disappointed’: Swoop flight from Hamilton to B.C. cancelled

News provided by CBC News – link to full story and updates

The airline cancelled 30 flights during the first 10 days of July alone

CBC News · Posted: Aug 15, 2019

Yet another Swoop flight out of Hamilton has been cancelled, stranding passengers planning to travel to British Columbia. (Chris Squires)

Yet another Swoop flight out of Hamilton has been cancelled, this time stranding a plane-full of people destined for British Columbia.

Flight 109 scheduled to take off at 6:50 p.m. on Wednesday and land in Abbotsford, B.C. at 8:39 p.m. was cancelled, according to the airline’s website. It does not provide an explanation of why.

News of this latest cancellation follows frustration and confusion sparked by a rash of 30 cancellations the airline made during the first 10 days in July that left some customers paying out-of-pocket to salvage travel plans. 

Chris Squires says it meant a rocky start to vacation for him and his family, who were supposed to take their first trip back to B.C. in four years on Wednesday.

They live in Kingston, but booked a flight out of Hamilton way back in March.

Squires, along with his wife and two kids, was dropped off by friends at the John C. Munro International Airport. They had made it through customs when he says they received an email saying the flight had been cancelled due to a “mechanical” issue.

Chris Squires says the cancellation left his family very disappointed. (Chris Squires)

After months of planning and a three-hour drive from Kingston, Squires says notice of the cancellation came just two hours before their plane was supposed to take off, leaving little time to come up with a contingency plan.

“We’re going back because my mother-in-law had surgery,” he explained. “We chose Swoop because it seemed to be a great deal. We’re very disappointed.”

The airline did not immediately respond to a request for comment.

Squires says he was initially told he and his family were being moved to another flight that wasn’t scheduled to take off for another three days.

That left his kids feeling “pretty torn apart.”

But, following some negotiation with Swoop staff at the airport, he says the airline agreed to put his family in a hotel overnight and get them on a flight out Thursday.

Still, he says others weren’t as lucky and he’s left unimpressed by the whole experience.

“In a customer service business you take care of your customers,” he said. “They should have concessions [and] policies in place for when things go wrong.”

CBC News with files from Sophia Harris