Tag: Air Canada Rouge

Uncommanded fuel transfer diverts Rouge 767-300ER

News provided by FlightGlobal.com – link to full story

18 July 2019 by David Kaminski-Morrow, London, FlightGlobal.com

Air Canada Rouge, B767-300, C-FMWU – commons.wikimedia.org

Investigators are inspecting an Air Canada Rouge Boeing 767-300ER after it experienced the uncommanded transfer of fuel between tanks.

The aircraft (C-GDUZ) had been operating from Athens to Montreal on 16 July.

Transportation Safety Board of Canada says the twinjet, powered by General Electric CF6 engines, had been climbing to cruise altitude when the crew identified a “slight” fuel imbalance.

The crew carried out actions from the quick-reference handbook to try to rectify the situation.

But the board says the pilots subsequently determined that an uncommanded transfer of fuel – at the rate of 2.6t/h – was taking place between the left-hand main tank and the centre tank.

The aircraft climbed to around 32,000ft but, as a precaution, diverted to London Heathrow where it landed at about 18:15.

None of the 257 occupants was injured. The board says the twinjet has been undergoing inspection by the carrier’s maintenance personnel.

Fun in the Sun! Air Canada Introduces Winter Service from Quebec City to Cancun, Mexico and Punta Cana, Dominican Republic

Provided by Air Canada/CNW

First Air Canada direct service between Quebec City l and these sun destinations

MONTREAL, July 17, 2019 /CNW Telbec/ – Air Canada today announced two new winter services from Quebec City (YQB) to popular sun destinations Cancun, Mexico and Punta Cana, Dominican Republic. Service to Cancun begins December 21, 2019 until April 11, 2020, while Punta Cana flights start December 22, 2019 until April 12, 2020. 

An Air Canada Rouge Airbus A321. (CNW Group/Air Canada)
An Air Canada Rouge Airbus A321. (CNW Group/Air Canada)

“We are thrilled to offer residents of Quebec City these non-stop connections to the popular winter getaway destinations of Cancun and Punta Cana. We are adding these new international leisure routes to meet anticipated demand from the capital of Quebec and offer Quebec City residents easy access to incredible holiday experiences,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada.

Travellers who book their next winter getaway departing from Quebec City to Cancun or Punta Cana can benefit from a vacation package offer through Air Canada Vacations that will save them $200 per couple or $400 per family.

With over 700 hotels, resorts, cruises, tours, as well as optional day tours, car rentals and excursions, Air Canada Vacations offers a full selection of leisure travel options to Canadians to more than 40 destinations throughout the Caribbean, Mexico, and Central and South America.

“We welcome the news that Air Canada has chosen to strengthen its presence in Quebec City by offering international flights from YQB. By improving its winter service and adding flights to winter sun destinations, the airline meets the needs and demands of the people of Quebec. This announcement is the result of a great collaboration between Air Canada and YQB,” said Stéphane Poirier, President and CEO of YQB.

The flights will be operated on a 200-seat all-economy Air Canada Rouge Airbus A321. Travellers will be able to stream TV shows and movies to their personal devices via the onboard GoGo Wi-Fi streaming service.

Customers can also collect and redeem Aeroplan Miles through Canada’s leading loyalty program, and eligible customers have access to priority check-in, priority boarding and other benefits.

FlightDepartsArrivesDays of Week
AC1776Quebec City 08:00Cancun 13:00Saturday
AC1777Cancun 14:00Quebec City 18:30Saturday
AC1772Quebec City 08:20Punta Cana 13:50Sunday
AC1773Punta Cana 14:50Quebec City 18:30Sunday

Air Canada in Quebec City

Including these two new routes, Air Canada will offer close to 1.2 million seats in the Quebec City market in 2019. Air Canada, Air Canada Rouge and its regional airline partners flying under the Air Canada Express banner operate approximately 275 flights per week between Quebec and Montreal, Sept-Iles, Gaspe, Toronto and Ottawa.

The Air Canada Foundation also helps support several charities in the Quebec City region, such as Opération Enfant Soleil, Fondation Sourdine and Leucan Region Quebec.

‘Scariest time of my life’: Another woman left alone on empty Air Canada plane

News provided by CTV News – link to full story

CTVNews.ca Staff, with a report from CTV Kitchener’s Heather Senoran 
Published Wednesday, June 26, 2019

Pamela Prescod said she was left alone on an Air Canada flight

Just days after news broke of a woman being left alone on board an Air Canada flight, another woman has come forward with a similar experience.

Pamela Prescod, a 69-year-old woman from Guelph, Ont. who is visually impaired and has several other health issues, landed at Toronto’s Pearson International Airport on April 6 following a three-month vacation in Barbados.

Pamela Prescod said she was left alone on an Air Canada flight.

She needed help filling out the customs forms and required a wheelchair to leave the Air Canada Rouge aircraft, so she says the crew on-board told her to wait in her seat and they would come back to help.

The staff never returned.

“(I was) scared because I have all these health issues,” she told CTV News Kitchener. “I didn’t even have a cell phone to call for help.”

“The scariest time of my life was there.”

Prescod said she sat there for an about an hour until a maintenance worker noticed her. She said the mechanic told her had he not been there, she might have been stuck in the plane for several hours until a cleaning crew arrived.

In a statement to CTV News, Air Canada blamed “a miscommunication among crew” for the incident and adds that video shows Prescod was alone in the aircraft for 10 to 15 minutes.

“Following this incident, we undertook to review our protocols with respect to on-board service,” Air Canada wrote in the statement. “This involves reinforcing our procedures by more specifically designating responsibilities among crew members to ensure consistent and proper care and handling of all customers, especially those with special needs.”

Air Canada has issued Prescod an apology and refunded her the cost of her ticket. They also offered her a $500 voucher for future travel.

“I don’t think a plane ticket is good enough,” Prescod said. “I was traumatized.”

Michell Knight, one of Prescod’s daughters, came to pick her mother up that day and said the whole ordeal was worrying to say the least.

“She’s the only mom I have and if something were to happen to her, that’s a hard loss,” she said.

Prescod’s story comes just days after Tiffani O’Brien came forward with a similar experience with Air Canada. During a flight from Quebec City to Toronto earlier this month, O’Brien said she was left on the plane after falling asleep.

In this case, O’Brien said the plane had moved off the loading dock and had been parked with all its lights turned off. She was eventually spotted by crew members on the ground.

“How could it happen twice in three months if they’re taking the necessary precautions?” said Prescod’s other daughter Debbie Louttet.

“How many more have Air Canada just left? How many more times have they dropped the ball?”

Knight added that she expects these two incidents to be a wake-up call for Air Canada.

“I hope Air Canada realizes they have a commitment to their clients and a responsibility that we are safe, and I hope they do have to face public accountability,” she said.

Prescod’s daughters said that moving forward, they will no longer let their mother travel alone.

Air Canada Enhances its Award-Winning In-Flight Entertainment by Partnering with Crave and Stingray

Provided by Air Canada/CNW

  • Airline also boosts TV and movie content by 50 per cent on select aircraft types
  • New, easy-to-navigate in-flight entertainment system interface, will enable customers to browse in 15 languages, and discover more than 1,000 hours of high quality entertainment – more than any other airline in the Americas

MONTREAL, June 20, 2019 /CNW Telbec/ – Air Canada announced today that it is expanding its popular in-flight entertainment selection through unique partnerships with Bell Media’s premium entertainment service, Crave, and Canadian-based multi-platform audio service, Stingray. The new offerings are part of an enhancement of the airline’s entertainment system that will increase the content selection by 50 per cent on certain aircraft types, including many of its longest-haul wide-body Boeing 777s and 787s, as well as Air Canada Rouge’s A319s, A321s and Boeing 767s, offering enough content that a customer would have to fly around the world 22 times to consume it all.

Air Canada is expanding its popular in-flight entertainment selection. (CNW Group/Air Canada)
Air Canada is expanding its popular in-flight entertainment selection. (CNW Group/Air Canada)

Now, customers flying on Air Canada and Air Canada Rouge can enjoy premium Crave content including Vida and The Girlfriend Experience from STARZ, SHOWTIME’s Billions, Ray Donovan, and The Affair, the Crave original comedy Letterkenny and Comedy Central’s Broad City. From Stingray comes a wider range of music content, including concert and music documentaries, music video playlists, artist interviews, award show coverage and introducing Stingray Ambiance, featuring videos of gorgeous destinations set to soothing soundtracks to encourage relaxation. On Air Canada mainline, Stingray audio content will be available in a variety of genres, including pop, country, hip-hop and wellness. As a special introductory offer, Air Canada customers can take advantage of a free three-month trial of Stingray Music, using promotional code AirCanada at www.stingray.com/promo until the end of September.

“Recently, Air Canada was voted the Best Airline for Onboard Entertainment by readers of Global Traveler yet Air Canada’s commitment to service excellence demands that we continually elevate the customer experience. For this reason, we are pleased to announce new partnerships with Crave and Stingray that will significantly enrich our video and music offerings. Air Canada will be the only carrier to offer full seasons of Crave programming, while music lovers will be able to enjoy a much wider array of songs and genres from top artists through Stingray,” said Andrew Yiu, Vice President of Product at Air Canada.

“Additionally, Air Canada is significantly boosting the selection of movies and television shows it currently offers on its newest mainline wide-body and narrow-body aircraft types. These upgrades will give customers, including those on our longest flights, greater choice than ever before, with access to full season boxsets of shows such as How I Met Your Mother, full collections of movie franchises including Harry Potter and the Matrix, more new releases from Disney and expanded content from HBO. To help customers select and manage their entertainment options, we are also progressively introducing a new user interface that will be easier to navigate and available in 15 languages.”

Later this year, increased content will also come to Air Canada’s Airbus A330 fleet with the addition of upgraded servers.

Fun facts about Air Canada’s In-Flight Entertainment System:

  • To consume all the in-flight entertainment on board Air Canada in June, customers would have to fly Toronto to Hong Kong 72 times or around the world 22.5 times
  • Over 90 per cent of passengers engage with our in-flight entertainment.
  • At over 4 hours, the longest movie we have onboard is Cleopatra (1963)
  • The most watched movie of the year thus far is Bohemian Rhapsody.

About Air Canada 

Air Canada is Canada’s largest domestic and international airline serving nearly 220 airports on six continents. Canada’s flag carrier is among the 20 largest airlines in the world and in 2018 served nearly 51 million customers. Air Canada provides scheduled passenger service directly to 62 airports in Canada, 54 in the United States and 100 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world’s most comprehensive air transportation network serving 1,317 airports in 193 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax, which also named Air Canada the 2019 Best Airline in North America. For more information, please visit: aircanada.com/media, follow @AirCanada on Twitter and join Air Canada on Facebook

Air Canada Summer 2019 Bordeaux service update as of 20 May 2019

News provided by RoutesOnline.com

By Jim Liu, Posted 21 May 2019

Air Canada last week filed additional schedule changes for Montreal – Bordeaux service. For summer 2019 season, this route will be operated by Air Canada rouge Boeing 767, replacing planned 737 MAX 8. Prior to this adjustment last week, the Star Alliance carrier planned 737 MAX 8 service from 01AUG19.

This route in summer season operates from 03 Jul 2019 to 14 Sep 2019 (YUL departure).

AC1908 YUL 2000 – 0850+1 BOD 763 Wed, Thu & Sat
AC1909 BOD 1030 – 1222 YUL 763 Thu, Sat & Sun

Bienvenido! Air Canada to Launch Service to Quito from Toronto

Provided by Air Canada/CNW

  • First non-stop flight between Canada and Ecuador

MONTREAL, Feb. 27, 2019 /CNW/ – Air Canada announced today it will launch new, non-stop service between Torontoand Quito. The new route, to be operated three-times weekly on a seasonal basis by Air Canada Rouge, will be the first non-stop service to Ecuador from Canada when it begins December 8, 2019, subject to obtaining the necessary government approvals.

Air Canada to Launch Service to Quito from Toronto, the first non-stop flight between Canada and Ecuador. (CNW Group/Air Canada)
Air Canada to Launch Service to Quito from Toronto, the first non-stop flight between Canada and Ecuador. (CNW Group/Air Canada)

“Air Canada is expanding its footprint in South America as part of its ongoing international growth strategy from our Toronto global hub. As the capital of Ecuador, Quito is both an important tourism and cargo market, and Ecuador has a growing number of Canadians living in the country who will also benefit from this convenient non-stop service. As well, our expansion in South America gives us an opportunity to efficiently deploy our aircraft during the winter months when southern destinations are more popular,” said Mark Galardo, Vice President, Network Planning, at Air Canada.

The Minister of Tourism of Ecuador, Rosi Prado de Holguín, remarked that the Ministry welcomes connectivity as fundamental to promoting the arrival of visitors to the country: “Connectivity allows tourists to fall in love of the ‘country of the four worlds’. Also, our goal is to ensure tourism remains the third largest source of income for Ecuador, that’s why we keep working every day to promote Ecuador in the world.”

“Having Air Canada introducing a direct service between Toronto and Quito represents a major announcement. This new non-stop flight will act as a catalyst to strengthen existing ties between Ecuador and Canada by facilitating mobility for tourists and students; encouraging commercial exchange and opening new doors to further expand the breadth of our relations. Congratulations to Air Canada and to the Airport of Quito for this important success!”  said Sylvie Bédard, Designated Ambassador of Canada to Ecuador.

“Air Canada’s decision to start operations between Toronto and Quito is very important as we are opening not only a new route, but a new market with a lot of potential. The Ecuadorian community in Toronto is significant and with the new flight we open the door so they are better connected to their home country. Quito is a tourist destination with great potential for Canadian travelers who are eager to explore different places and customs. In that sense, Ecuador has much to offer in cultural, historical, adventure and nature tourism, without forgetting of course its wonderful beaches and landscapes. The route to Toronto will also offer tourists from Ecuador the opportunity to get closer to Canada, a very welcoming country with unique attractions for Ecuadorians, thanks to the geographic and cultural contrast between both countries that, nonetheless, share a common characteristic: warmth towards visitors,” said Andrew O’Brian, President and CEO, Corporación Quiport (Quito International Airport).

“In recent years, Quito has substantially improved its air connectivity with new routes and more frequencies to important destinations in the world. Having a direct flight between Quito and Toronto opens the doors to new opportunities with Canada, which is one of the most important and potential markets in the world. More tourism, more business, more connectivity and greater competitiveness. This is a great example of an excellent coordination and teamwork between the public and private sectors,” said Álvaro Maldonado, Productive Development and Competiveness Secretary for Quito.

The new route will commence on December 8, 2019 and operate three return-trips weekly between Toronto and Quito until May 11, 2020. Flights will be operated by Air Canada Rouge using a 282-seat, Boeing 767-300ER aircraft offering two cabins and inflight entertainment streamed to personal devices. The flights will connect conveniently across Air Canada’s network in North America and Europe. Customers can also collect and redeem Aeroplan Miles through Canada’s leading loyalty program when travelling with Air Canada, and eligible customers have access to priority check-in, Maple Leaf Lounges, priority boarding and other benefits.

FlightDepartsArrivesDays of Week
AC1950Toronto 23:45Quito 06:30 + 1 dayWednesday, Friday, Sunday
AC1951Quito 08:30Toronto 15:05Monday, Thursday, Saturday

Special introductory fares start as low as $631 round-trip, all in, and tickets are now available for purchase at aircanada.com or through travel agents.

Air Canada Rouge to offer St. Vincent connection year-round from October

Breaking Travel News | 10 September 2018

Rouge-Boeing-767-300-Coastal-5The St. Vincent and the Grenadines Tourism Authority has welcomed Air Canada’s decision to increase service and offer year-round Air Canada Rouge non-stop flights from Toronto’s Pearson International Airport to the Argyle International Airport.

Weekly Thursday flights resume on October 25th and will continue on a year-round basis.

A second weekly flight will be operating on Sundays during the peak winter travel season, between December 16th and April 28th next year.

”Air Canada is pleased to offer increased frequency and year-round service to St. Vincent and the Grenadines beginning this winter.

Lower Bay Beach on Bequia

“Our decision is based on the strong performance of this route when we launched it last year and we are proud to be the first North American carrier to serve the islands,” said Mark Galardo, vice president, network planning, Air Canada.

This is the second year the airline has offered non-stop flights since the opening of the Argyle International Airport on February 2017, and the first-time offering year-round to Canadian travellers.

“We are very excited to have such a recognized partner in Air Canada Rouge for the year-round non-stop flights,” said Glen Beache, chief executive of SVGTA.

“In opening Argyle International Airport last year, and now offering year-round flights out of Toronto for the first time, we look forward to welcoming even more Canadians travellers to St. Vincent and The Grenadines.”

Typhoon forces Japan-bound flight back to Vancouver

CBC News · Posted: Sep 04, 2018 10:33 AM PT

Air Canada flight had been in the air for several hours when it turned back.

An Air Canada flight bound for Osaka from Vancouver was turned back while flying over the Pacific Ocean due to a deadly typhoon that hit western Japan on Tuesday.

The Osaka Kansai Airport was forced to shut down after high seas flooded one of its two runways, according to Japanese officials.

According to flight trackers on Twitter, Air Canada Rouge Flight 1951 was in the air for several hours before it turned back to Vancouver early Tuesday.

Air Canada said in a statement that the Osaka airport was still open when the flight left Vancouver.

Japanese media estimated that more than 700 flights were cancelled due to Typhoon Jebi, which has killed at least two people and injured more than 100.

Jebi is the strongest typhoon to make landfall in Japan since 1993, according to Japan’s Kyodo News service.

Air Canada Inaugurates Three New Non-Stop Domestic Routes

Rouge-Boeing-767-300-Coastal-5Air Canada today inaugurated the first of three new, non-stop domestic services from BC communities with the departure of AC1976 from Kamloops to Toronto. Tomorrow, Air Canada will inaugurate new non-stop seasonal services from Victoria to Montreal, and from Nanaimo to Toronto. These newest domestic long-haul services are operated onboard the airline’s leisure carrier Air Canada Rouge, which will be celebrating its fifth birthday on July 1.

“We are very pleased to launch the only non-stop services from Nanaimo and Kamloops to Toronto, and from Victoria to Montreal in time for the busy summer travel period. The convenience of these new services makes it easier than ever for customers from other parts of our network to travel to beautiful British Columbia’s Vancouver Island and Thompson Okanagan areas. Customers from Nanaimo, Victoria and Kamloops now have the convenience of non-stop flights to Toronto and Montreal, where unparalleled connecting options are also available throughout our far-reaching North American and global network,” said Benjamin Smith, President,  Airlines and Chief Operating Officer at Air Canada.

Continue reading “Air Canada Inaugurates Three New Non-Stop Domestic Routes”