Labrador hit hard by Air Canada cuts, as leaders question airline motives

News from CBC News – link to story

Air Canada cut 7 routes in N.L. Tuesday

CBC News · Posted: Jul 02, 2020

Wally Andersen, left, and Jordan Brown both see the loss of Air Canada as having major implications for travel to and from Labrador. (CBC)

Political leaders in the Big Land are unhappy with Air Canada’s slashing of routes to the region, saying flights will now be scarcer and more expensive, and questioning the company’s motives.

The airline announced on Tuesday it was pulling out of Wabush Airport, as well as dropping its flights from Happy Valley-Goose Bay and the island, as part of a 30-route cutback across Canada.

Air Canada’s only service to Labrador is now its flight between Goose Bay and Halifax.

“To have the mat pulled underneath our feet from Air Canada here, it’s devastating,” said Wally Andersen, the mayor of Happy Valley-Goose Bay, noting the impacts ripple out to Labrador’s north and south coasts, where people rely on travel through Goose Bay to get to medical appointments on the island.

The MHA for Labrador West echoed those concerns, with Jordan Brown calling the move “a big blow to the region.”

“We get so busy here in Lab West, especially when the mines are having any rebuilds or anything like that. So this is going to create a massive bottleneck in the availability to travel out of the region,” he said.

Both see all sorts of traffic affected, from leisure tourism to medical appointments, to construction workers commuting to jobs. With the current push for summer staycations in the province, Andersen said the Air Canada move means any extra boost of visitors to Labrador is “going to be almost impossible.”

“We went through COVID-19 and were all looking forward to opening up a little bit. But to have your travel limited, it’s not something we were looking forward to,” he said.

The Goose Bay Airport has lost all its Air Canada flights except to Halifax. (

COVID a convenient excuse?

They also predict the price of remaining flights to and from the Big Land, already costly and in short supply, are set to skyrocket.

A regular return ticket from Goose Bay to St. John’s easily tops $1,000, with last minute flights far more than that, and Andersen is left wondering about Air Canada’s rationale for the move.

“For them to say they weren’t making money, when their planes were basically full … I question the reason why they’re pulling out of Goose Bay,” he said.

I think they used this COVID as an excuse to just cut ties altogether with the region.- Jordan Brown

Air Canada has stated the cutbacks are an attempt to staunch the financial bleeding its experienced since the start of the pandemic, as plane travel has nosedived. The carrier had a net loss of more than $1 billion in the first quarter of 2020 alone and trimmed its workforce by 20,000.

Brown shares Andersen’s skepticism, noting that Air Canada has “slowly deteriorated” the quality of its Wabush service for years, downsizing from jets to an 18-seater Beechcraft.

“I think they used this COVID as an excuse to just cut ties altogether with the region,” he said.

Wabush Mayor Ron Barron took things a step further Tuesday, telling CBC News he sees the loss as a potential ploy for Air Canada to angle for a federal bailout.

Air Canada lost more than $1 billion in the first quarter of 2020 alone. (Jonathan Dupaul/CBC)

Other airlines

Barron said he had spoken to PAL Airlines about possibly taking up some of Air Canada’s slack. PAL declined an interview with CBC, instead pointing to a statement it made on social media that did not address any future expansions.

On Facebook, PAL stated its operations “will not be affected by Air Canada’s announcement.”

Brown said he had no commitments as of yet from other carriers to step in and fill the Air Canada void in Wabush, while Andersen said regional leaders would be coming together to reach out to other airlines and advocate for more service.

Wabush Airport is still served by PAL, as well as Pascan Aviation and a few other small regional carriers. Goose Bay remains served by PAL and its subsidiary Air Borealis.

With files from Labrador Morning

Air Canada Discontinues Service on 30 Domestic Regional Routes and Closes Eight Stations in Canada

From Air Canada

Regional flying rationalized due to COVID-19 and government travel restrictions, part of airline’s Cost Reduction Program to reduce cash burn

MONTREAL, June 30, 2020  /CNW Telbec/ – Air Canada said today that it is indefinitely suspending service on 30 domestic regional routes and closing eight stations at regional airports in Canada. 

These structural changes to Air Canada’s domestic regional network are being made as a result of continuing weak demand for both business and leisure travel due to COVID-19 and provincial and federal government-imposed travel restrictions and border closures, which are diminishing prospects for a near-to-mid-term recovery.

As the company has previously reported, Air Canada expects the industry’s recovery will take a minimum of three years. As a consequence, other changes to its network and schedule, as well as further service suspensions, will be considered over the coming weeks as the airline takes steps to decisively reduce its overall cost structure and cash burn rate.

A full list of route suspensions and station closures is below.

As a result of COVID-19, Air Canada reported a net loss of $1.05 billion in the first quarter of 2020, including a net cash-burn in March of $688 million. The carrier has undertaken a range of structural changes including significant cost savings and liquidity measures, of which today’s announced service suspensions form part. Other measures include:

  • A workforce reduction of approximately 20,000 employees, representing more than 50 per cent of its staff, achieved through layoffs, severances, early retirements and special leaves;
  • A company-wide Cost Reduction and Capital Deferral Program, that has to date identified around $1.1 billion in savings;
  • A reduction of its system-wide capacity by approximately 85 per cent in the second quarter compared to last year’s second quarter and an expected third quarter capacity reduction of at least 75% from the third quarter of 2019;
  • The permanent removal of 79 aircraft from its mainline and Rouge fleets;
  • And raising approximatively $5.5 billion in liquidity since March 13, 2020, through a series of debt, aircraft and equity financings.

Further initiatives are being considered.

Route Suspensions

The following routes will be suspended indefinitely as per applicable regulatory notice requirements. Affected customers will be contacted by Air Canada and offered options, including alternative routings where available.

Maritimes/Newfoundland and Labrador:

  • Deer Lake-Goose Bay;
  • Deer Lake-St. John’s;
  • Fredericton-Halifax;
  • Fredericton-Ottawa;
  • Moncton-Halifax;
  • Saint John-Halifax;
  • Charlottetown-Halifax;
  • Moncton-Ottawa;
  • Gander-Goose Bay;
  • Gander-St. John’s;
  • Bathurst-Montreal;
  • Wabush-Goose Bay;
  • Wabush-Sept-Iles;
  • Goose Bay-St. John’s.


  • Baie Comeau-Montreal;
  • Baie Comeau-Mont Joli;
  • Gaspé-Iles de la Madeleine;
  • Gaspé-Quebec City;
  • Sept-Iles-Quebec City;
  • Val d’Or-Montreal;
  • Mont Joli-Montreal;
  • Rouyn-Noranda-Val d’Or;
  • Kingston-Toronto;
  • London-Ottawa;
  • North Bay-Toronto
  • Windsor-Montreal

Western Canada: 

  • Regina-Winnipeg;
  • Regina-Saskatoon;
  • Regina-Ottawa;
  • Saskatoon-Ottawa.

Station Closures

The following are the Regional Airports where Air Canada is closing its stations:

  • Bathurst (New Brunswick)
  • Wabush (Newfoundland and Labrador)
  • Gaspé (Quebec)
  • Baie Comeau (Quebec)
  • Mont Joli (Quebec)
  • Val d’Or (Quebec)
  • Kingston (Ontario)
  • North Bay (Ontario)

Stephenville council approves cash for private company to manage airport

News from CBC News – link to story

Council already voted once against financing Winnipeg company’s involvement

CBC News · Posted: Jun 15, 2020

Mayor Tom Rose says the municipal funding approved Monday will largely be repaid by the province. (Tom Rose/Facebook)

Stephenville’s town council voted Monday to spend $223,000 to hire a private company to try to bring its beleaguered airport back from the brink.

The vote was on a proposed management contract between Stephenville’s airport authority and Winnipeg Airport Services Corporation, a company that provides an array of aviation services to Canadian airports from Kamloops to Iqaluit. Its CEO reached out to Stephenville council in November, said the town’s mayor, with meetings and discussions culminating in the proposed plan.

The funding matter came up at its last public meeting June 4, and was defeated by a 4-3 vote. Following several subsequent private meetings, on Monday the nays recanted and the motion passed unanimously.

“Having unanimous support shows that we as a council are working together. We’re going to move this file forward,” said Mayor Tom Rose at the meeting which took place via a live-streamed video conference.

During the meeting, Rose said most of the $223,000 will be repaid by the provincial government, with Stephenville taxpayers on the hook for about $13,500.

Coun. Mark Felix, a former council finance chair who has been a critic of the town’s financial support of the airport in the past, was one of the people who changed his mind to support Monday’s vote, given the money was now largely going to be repaid.

“I’m a supporter of the airport, but not at all costs,” he said.

“As we reach sustainability in maybe three years from now, the airport might be putting money back into the town council, and that’s my goal,” Rose said, in an earlier interview with the CBC Newfoundland Morning Show.

PAL Airlines ended its service to Stephenville earlier in the year, saying with fewer than 150 passengers a year, the route was no longer viable. (CBC )

Dwindling flights

Sustainability is a far cry from the current financial situation of the airport, which has been steadily losing traffic. 

In May, Porter Airlines and Sunwing cancelled their summer services to Stephenville, totalling a loss of about 60 flights a year. That comes on the heels of anchor tenant PAL Airlines ending its year-round service in January, saying that route was no longer viable.

Several councillors on Monday spoke of efforts underway to attract a new airline, hinting that a company is interested in providing regular service to Halifax, Sydney and St. John’s, and that further fundraising efforts would be required to make that a reality.

“I’m sure we’ll be bringing more information on that to the weeks that come,” said Depurty Mayor Susan Fowlow.

“This is the first step, which is to get this company in and get things moving.”

Rose said he has spoken to the provincial government and it has promised to chip in a portion of the needed funds.

“They’re supporting this deal because they feel that Winnipeg is the right equation, the right business modelling, the right company, to finally get Stephenville back on track,” Rose said.

Rose said WASCO’s aviation expertise gives him confidence.

“They have the track record. They have the expertise and competencies, they’re subject matter experts in the field, and I’m really excited,” he said.

While official direction for the future rests with the Stephenville Airport Corporation, a non-profit airport authority run by a board of directors, Stephenville’s council has contributed to the airport financially for years. 

In September, Felix told CBC that the town provided a $750,000 grant to the airport in 2016 meant to support financial viability by 2019.

In 2019, the town gave the airport another $570,000.

WestJet releases July schedule to get Canadians exploring again

From WestJet, an Alberta Partnership

Airline continues to focus on significant safety and hygiene enhancements to ensure a safe travel journey

CALGARY, AB, June 15, 2020 /CNW/ – WestJet today released its updated July schedule, developed to allow Canadians the pleasure of summer travel while economically supporting communities across the country in safely reopening travel and domestic tourism. In addition, the airline has added flights to select U.S. markets.

To ensure guests can book with confidence, the airline maintains its stringent Safety Above All hygiene program and continues to provide flexibility in booking, change and cancellation policies.

“Today’s schedule reflects our commitment to orderly and safe travel while providing steps to allow Canadians to get out, explore, and take part in critical economic activities like staying in hotels, eating out, visiting tourist attractions or simply just travelling to see friends and family,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. “Governments and Canadians from coast-to-coast are working together to lessen the impact of this pandemic and we are grateful that these efforts have put us in a position to add more options for travel this July.”

From July 5 through August 4, 2020, WestJet will offer operations to 45 destinations including 39 in Canada, five in the U.S. and one in Mexico an increase of approximately 102 per cent more flights from June, but down 76 per cent from July 2019.

Continued von zur Muehlen, “As we emerge from the pandemic, health vigilance must be balanced with the gradual reopening of our economy. WestJet has done our part and spent millions of dollars to ensure the safety and well-being of our guests and our people. We’re ready to get Canadians flying.”

On March 22, WestJet suspended its international and transborder operations. The airline’s schedule now contains flights to key transborder and international destinations including Los Angeles (LAX), Atlanta (ATL) and Las Vegas (LAS).

“Jurisdictions around the world are opening, allowing citizens to begin flying once again which is kickstarting their economies for recovery. We’ve heard from the communities we serve and look forward to having Canadians safely participate and stimulate domestic tourism this summer,” stated von zur Muehlen.

At this time, the airline is planning on operating the following domestic routes and frequencies from July 5 – August 4.

Continue reading

With St. John’s airport bleeding money, authority ‘looking at all options’ to cut costs

News from CBC News – link to story

CBC News · Posted: May 20, 2020

April passenger traffic at St. John’s International down 95.4 per cent

Passenger traffic at St. John’s International Airport plummeted by more than 95 per cent in April, and the airport authority is predicting that revenues could drop by two-thirds this year because of the pandemic. (St. John’s Airport Authority)

With business nearly at a standstill because of the pandemic, the body that operates St. John’s International Airport says it has paused an expansion project and is “looking at all options” to cut costs.

The airport’s chief administrative officer, Peter Avery, described the situation as “catastrophic” and added “we continue to live off borrowing.”

The airport was forecasting revenues of $46 million this year, but Avery expects that the fallout from measures to contain the spread of COVID-19 could crush that figure by roughly two thirds.

He added that’s just a best guess, since it’s impossible to say when travel bans and restrictions will be eased, and how long it will take for the airline industry to recover.

“It remains to be seen what the future of operations looks like at YYT, and what the future of air travel in the province looks like when this is all over,” Avery told Radio-Canada in a recent interview.

Peter Avery, CEO at St. John’s International Airport, says all options for cutting costs are being examined as business dries up because of the COVID-19 pandemic. (St. John’s airport authority)

In what Avery calls an unprecedented situation, passenger numbers at St. John’s were down more than 95 per cent last month, in comparison to April 2019.

In fact, just 5,424 passengers flowed through the airport in April, compared to 117,228 for the same period last year.

A similar blow has been dealt to major airports throughout Atlantic Canada, with experts now forecasting it will take three to five years for passenger traffic to recover to 2019 levels.

Terminal feels like a ‘ghost town’

Avery referred to the airport terminal as a “ghost town” and said “I’ve never seen anything like it” for an airport authority that was incorporated in 1998, which means he’s including the aftermath of the Sept. 11, 2001 terrorist attacks in the United States.

And that’s also bad news for businesses at the airport.

Brenda O’Reilly owns YellowBelly YYT restaurant and pub at St. Johns International Airport, which has been closed for more than two months because of the COVID-19 pandemic. (Mark Cumby/CBC)

“We’re bleeding money every day,” said Brenda O’Reilly, owner of YellowBelly YYT restaurant and pub at the airport.

The 150-seat restaurant opened less than two years ago in the departures lounge, but is now closed because of rules that prevent in-store dining and traffic levels that would not make it viable to reopen.

“Our business model has been tossed upside down,” said O’Reilly, who owns four businesses in the city that specialize in hospitality.

Last month, she was forced to lay off 120 employees.

But of those businesses, she’s least worried about the airport restaurant.

“People will eventually get confidence back to travel,” she said. “We just need to control our costs.”

On most days, there are five flights at St. John’s airport, with the planes well below maximum occupancy. Typically, there are between 35 and 40 flights daily, according to the authority.

Terminal expansion period paused

But even though commercial activity has largely dried up, the airport is required to provide the highest levels of safety and security for medical flights, essential commercial travel and cargo services.

So in order to manage spending, the authority has hit pause on Phase II of a terminal expansion project and other non-essential capital expenditures.

“We’re looking at every option there is to reduce costs,” he said.

Most of the airport’s revenues are generated from commercial flight operations, with the vast majority of flights arriving from other provinces, said Avery.

He said the airport has a “fairly healthy” balance sheet, but admitted that there will come a time when borrowing measures will “hit the wall.”

ACI reveals world’s best airports for customer experience

Awards recognize the largest number of winning airports ever this year

Results based on ACI World’s industry-leading Airport Service Quality programme

Montreal, 9 March 2020 – Airports Council International (ACI) World has today revealed the winners of its world-renowned Airport Service Quality (ASQ) Awards.

The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. This year, 140 awards have been won by 84 individual airports which is the largest ever number of recipients.

Consistent winners Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson,  Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport have this year been joined by first time recipients from all regions.

First time recipients include Kotoka International Airport (Accra, Ghana), Mangalore Airport (Mangalore, India), Supadio Airport (Pontianak, Indonesia), Aalesund Airport (Alesund, Norway), Aeropuerto de El Hierro (Valverde, Spain), Aeropuerto de Melilla (Melilla, Spain), Aeropuerto de San Sebastián (San Sebastián, Spain), Bodo Airport (Bodo, Norway), Izmir Adnan Menderes International Airport (İzmir, Turkey), Copenhagen Airport (Copenhagen, Denmark), Aeropuertos Ecologicos de Galapagos S.A. Ecogal (Galapagos, Ecuador), Capital Region International Airport (Lansing, United States), Stockholm-Bromma Airport (Stockholm, Sweden), and St. John’s International Airport (St. John’s, Canada).

“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” ACI World Director General Angela Gittens said. “The awards this year have been won by a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience.

“Delivering a better customer experience is an important business strategy in an increasingly competitive airport industry. ACI’s global ASQ programme is the only one that not only recognises excellence but also provides airports with objective measurement and benchmarking to help drive their performance.

“We are pleased to note that the five winning airports in the category of ‘Best airport by size and region (under two million passenger per year in Europe)’, are all first-time winners of an ASQ award.”

The winning airports will come together at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.


Award CategoryAirport NameCity and Country
Best Airport by Size and Region
Under 2 million passengersGeorge AirportGeorge, South Africa
Kimberley AirportKimberley, South Africa
Upington International AirportUpington, South Africa
2 – 5 million passengersKotoka International AirportAccra, Ghana
SSR International AirportPort Louis, Mauritius
5 – 15 million passengersKing Shaka International AirportDurban, South Africa
Mohammed V International AirportCasablanca, Morocco
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
Husein Sastranegara AirportBandung, Indonesia
Mangalore AirportMangalore, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
Trivandrum International AirportThiruvananthapuram, India
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Cochin International AirportCochin, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Makassar International Airport – Sultan HasanuddinMakassar, Indonesia
Sepinggan International AirportBalikpapan, Indonesia
15 – 25 million passengersBali International Airport – I Gusti Ngurah RaiBali, Indonesia
Rajiv Gandhi International AirportHyderabad, India
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersChhatrapati Shivaji International AirportMumbai, India
Indira Gandhi International AirportDelhi, India
Shanghai Pudong International AirportShanghai Pu Dong, China
Singapore Changi AirportSingapore, Singapore
Under 2 million passengersAalesund AirportAlesund, Norway
Aeropuerto de El HierroValverde, Spain
Aeropuerto de MelillaMelilla, Spain
Aeropuerto de San SebastiánSan Sebastián, Spain
Bodo AirportBodo, Norway
2 – 5 million passengersAeropuerto de MenorcaMenorca, Spain
Skopje International AirportSkopje, North Macedonia
Tallinn AirportTallinn, Estonia
Zagreb AirportZagreb, Croatia
5 – 15 million passengersAeropuerto de Alicante-ElcheAlicante, Spain
Bergen AirportBergen, Norway
Izmir Adnan Menderes International Airportİzmir, Turkey
Sochi International AirportSochi, Russia
Keflavik International AirportKeflavik, Iceland
Malta International AirportLuqa, Malta
Newcastle International Airport LtdNewcastle, United Kingdom
Porto Francisco sa Carneiro AirportPorto, Portugal
15 – 25 million passengersEsenboga AirportAnkara, Turkey
Prague AirportPrague, Czech Republic
Pulkovo AirportSt. Petersburg, Russia
25 – 40 million passengersCopenhagen AirportCopenhagen, Denmark
Flughafen ZurichZurich, Switzerland
Oslo-Gardermoen AirportOslo, Norway
Over 40 million passengersAeroporto di Roma-FiumicinoRome, Italy
Sheremetyevo International AirportMoscow, Russia
Under 2 million passengersAeropuertos Ecologicos de Galapagos S.A. EcogalGalapagos, Ecuador
Aeropuerto Internacional Gregorio LuperónPuerto Plata, Dominican Republic
Airport International Daniel Oduber QuirosLiberia, Costa Rica
2 – 5 million passengersAeropuerto Internacional de CarrascoMontevideo, Uruguay
Aeropuerto Internacional Jose Joaquín OlmedoGuayaquil, Ecuador
5 – 15 million passengersAeropuerto Internacional de los CabosLos Cabos, Mexico
Aeropuerto Internacional Punta CanaPunta Cana, Dominican Republic
5 – 15 million passengersQueen Alia International AirportAmman, Jordan
Under 2 million passengersCapital Region International AirportLansing, United States
Jean-Lesage International AirportQuebec, Canada
2 – 5 million passengersEl Paso International AirportEl Paso, United States
Portland International JetportPortland, United States
5 – 15 million passengersIndianapolis International AirportIndianapolis, United States
Cincinnati/Northern Kentucky International AirportCincinnati, United States
Jacksonville International AirportJacksonville, United States
15 – 25 million passengersDallas Love Field AirportDallas, United States
Tampa International AirportTampa, United States
25 – 40 million passengersMinneapolis/St Paul International AirportMinneapolis, United States
Over 40 million passengersDallas Fort Worth International AirportDallas, United States
Toronto Pearson International AirportToronto, Canada
Award CategoryAirport NameCity and Country
Most Improved
AFRICAKotoka International AirportAccra, Ghana
ASIA-PACIFICSoekarno-Hatta International AirportJakarta, Indonesia
EUROPEStockholm-Bromma AirportStockholm, Sweden
LATIN AMERICA-CARIBBEANAirport International Daniel Oduber QuirósLiberia, Costa Rica
MIDDLE EASTMuscat International AirportMuscat, Oman
NORTH AMERICASt. John’s International AirportSt. John’s, Canada
Best Environment and Ambience by Size
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Salalah AirportSalalah, Oman
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Sepinggan International AirportBalikpapan, Indonesia
Yinchuan Hedong AirportYinchuan, China
15 – 25 million passengersRajiv Gandhi International AirportHyderabad, India
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersChongqing Jiangbei International AirportChongqing, China
Singapore Changi AirportSingapore, Singapore
Best Customer Service by Size
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Salalah AirportSalalah, Oman
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Sepinggan International AirportBalikpapan, Indonesia
Yinchuan Hedong AirportYinchuan, China
15 – 25 million passengersBali International Airport – I Gusti Ngurah RaiBali, Indonesia
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersChongqing Jianbei International AirportChongqing, China
Singapore Changi AirportSingapore, Singapore
Best Infrastructure and Facilitation by Size
Under 2 million passengersDepati Amir AirportPangkal Pinang City, Indonesia
RH Fisabilillah AirportBintan, Indonesia
Salalah AirportSalalah, Oman
Silangit AirportTapanuli, Indonesia
2 – 5 million passengersChandigarh AirportChandigarh, India
SM Badaruddin II AirportPalembang, Indonesia
SS Kasim II AirportPekanbaru, Indonesia
Supadio AirportPontianak, Indonesia
5 – 15 million passengersChaudhary Charan Singh AirportLucknow, India
Halim Perdanakusuma AirportJakarta, Indonesia
Hohhot Baita International AirportHohhot, China
Makassar International Airport – Sultan HasanuddinMakassar, Indonesia
Sepinggan International AirportBalikpapan, Indonesia
15 – 25 million passengersBali International Airport – I Gusti Ngurah RaiBali, Indonesia
Sanya Fenghua International AirportSanya, China
25 – 40 million passengersKempegowda International AirportBangalore, India
Nanjing Lukou International AirportNanjing, China
Over 40 million passengersBeijing Capital International AirportBeijing, China
Singapore Changi AirportSingapore, Singapore


CategoryAirport nameCity and Country
Best Airport Experience in ArrivalsKempegowda International AirportBangalore, India

The ASQ programme applies a three-level quality funnel process combining remote and on-site auditing to review more than 150 unique check points to ensure ASQ data collection requirements are achieved by all participating airports. The quality check points ensure the benchmarking and findings from the ASQ departure survey remain of the highest quality.

To be eligible for an ASQ Award, an airport must be compliant across all quality checks throughout the year.  Any breach of the data collection requirements results in the exclusion from ASQ Awards. Through ACI’s stringent approach to quality, airports can be assured of the validity of the data.

Notes for editors

  1. Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2020, ACI serves 668 members, operating 1979 airports in 176 countries.
  2. Learn more about the ACI ASQ Programme which includes a full suite of customer experience solutions, including the ACI employee survey for customer experience, the ASQ arrival surveys, and the new ASQ Commercial Survey. ASQ delivers 640,000 individual surveys per year in 47 languages across 91 countries.

Layoffs for some St. John’s airport screening staff as COVID-19 decimates passenger traffic Social Sharing

News from CBC News – link to story and updates

Securitas Transport Aviation Security says it hopes to recall them soon

CBC News · Posted: Apr 09, 2020

Some screening officers at the St. John’s International Airport have been temporarily laid off due to the COVID-19 pandemic. File photo. (Jonathan Hayward/Canadian Press)

Some screening officers at St. John’s International Airport have been laid off due to the COVID-19 pandemic, but their employer says it won’t affect the safety of travellers. 

Securitas Transport Aviation Security, the private company that employs screening officers at the province’s biggest airport, confirmed in an email Thursday morning that it “temporarily laid off” some employees so “operations could remain viable in the long term,” although it did not disclose how many people are out of work. 

The COVID-19 global health crisis has grounded flights around the world and halted non-essential travel within Canada. 

“Consequently, the volume of passenger traffic has significantly diminished in the past weeks,” the company said in the statement.

Several flights in and out of the St. John’s International Airport have been cancelled. 

Securitas operates in contract with the Canadian Air Transport Security Authority, and said it assures “the safety, security and highest quality of service for the travelling public.”

“Our objective is to recall these employees in the near future,” the company said.

Support to Canada’s Air Transportation Sector

From: Department of Finance Canada ~ 30 March 2020


The Government of Canada recognizes the unprecedented disruption to the air transportation sector resulting from the COVID-19 pandemic. Since the beginning of the pandemic, air passenger traffic has declined significantly as governments around the world impose border restrictions and advise their citizens to avoid unnecessary travel as a measure to slow the progression of the disease.

Support to Airports

Airports rely on fees paid by airlines and passengers to sustain their operations. As passenger traffic declines, airports are seeing their revenues fall, while at the same time they need to ensure safe operations.

To help airports reduce cost pressures and preserve cash flow as they deal with the effects of COVID-19 on their revenue, the government is waiving rents paid on ground leases for the 21 airport authorities that form part of the National Airport System and that pay rent to the government. The government will waive rent payments for March 2020 through December 2020.  The government is also providing comparable treatment for PortsToronto, which operates Billy Bishop Toronto City Airport, by waiving payments made to the federal government on revenues generated by the airport. This will provide relief up to $331.4 million, reflecting payments in the same period of 2018.

By waiving ground lease payments, the government is helping these airport authorities to preserve cash flow during the disruption. This will allow them to redeploy cash to help maintain their operations and to support recovery strategies. This approach is consistent with actions taken to support the sector during previous major disruptions, such as the SARS outbreak in 2003.

The 21 National Airport System airport authorities covered by this measure are not-for-profit, non-share capital corporations that pay rents to operate airports in Canada under long-term leases with Transport Canada. Rents are based on revenues earned from operating the airports and related lands, which are owned by the government.

The 21 airport authorities that will receive relief are:

  • St. John’s International Airport Authority
  • Gander International Airport Authority Inc.
  • Halifax International Airport Authority
  • Charlottetown Airport Authority Inc.
  • Saint John Airport Inc.
  • Greater Moncton International Airport Authority Inc.
  • Fredericton International Airport Authority
  • Aéroport de Québec Inc.
  • Aéroports de Montréal
  • Ottawa Macdonald-Cartier International Airport Authority
  • Greater Toronto Airports Authority
  • Greater London International Airports Authority
  • Thunder Bay International Airports Inc.
  • Winnipeg Airports Authority Inc.
  • Regina Airport Authority
  • Saskatoon Airport Authority
  • Edmonton Regional Airports Authority
  • Calgary Airport Authority
  • Prince George Airport Authority Inc.
  • Vancouver International Airport Authority
  • Victoria Airport Authority.

PortsToronto operates the Billy Bishop Toronto City Airport and pays an annual charge to Transport Canada based on the revenues it earns under the terms of its letters patent.  PortsToronto revenues include those generated from operating Billy Bishop Toronto City Airport.

Moose killed in name of airport security Tuesday in St. John’s

News provided by CBC News – link to full story and updates

Airport says animal was ‘risk to aviation’

CBC News · Posted: Mar 10, 2020

A moose was killed at St. John’s International Airport after running onto an active runway.

A loose moose created havoc at St. John’s International Airport on Tuesday after jumping a fence and running onto an active runway.

The airport’s wildlife officer responded to a moose sighting in the parking lot area before the animal took aim and used large snow drifts to get over the barrier. 

The moose wandered onto runway 34. In doing so it caused for a missed approach for WestJet Flight 3422. 

However, not all ended well for the wooded expat.

Officials had to kill the animal on scene due to “the risk to aviation,” according to a statement from the airport. 

“The moose was euthanized on scene and flight 3422 was able to land safely,” the statement reads.

The airport said because of the amount of snow St. John’s has seen this winter it has had to enhance patrols surrounding its security fence. 

“This gives us the ability to respond to wildlife events in a safe and timely manner.”

Swoop Paints the Skies Pink in Celebration of Pink Shirt Day

Provided by Swoop/CNW

The ultra-low-cost carrier encourages Canadians to#LiftEachOtherUp

CALGARY, Feb. 26, 2020 /CNW/ – Today on Pink Shirt Day, Swoop is calling on Canadians to #LiftEachOtherUp through an exciting social media campaign in support of anti-bullying initiatives. Canada’s ultra-low fare airline is partnering with CKNW Kids’ Fund’s Pink Shirt Day and donating $20,000 to programs supporting children’s healthy self-esteem across Canada.

#LiftEachOtherUp (CNW Group/Swoop)
#LiftEachOtherUp (CNW Group/Swoop)

“We are thrilled to be the official social media sponsor of Pink Shirt Day, helping to create positive spaces where people can say ‘no’ to bullying behaviour and say ‘yes’ to encouraging and supporting each other,” says Steven Greenway, President, Swoop. “Pink Shirt Day is a powerful day to highlight the importance of compassion and how kind words and small actions can have meaningful impacts in our communities.”

Today, on Pink Shirt Day, social media posts across Facebook, Twitter and Instagram will be posted by FlySwoop and Pink Shirt Day that will encourage viewers to like, comment, share and retweet. For every cumulative engagement on the posts, Swoop will donate $1 to anti-bullying initiatives, up to $20,000. Canadians are asked to share these posts using the #LiftEachOtherUp hashtag.

“Since 2008, Pink Shirt Day has raised more than $2.3 million to support youth anti-bullying programs throughout Western Canada, sending a strong message that we care,” says Sara Dubois-Phillips, Executive Director of the CKNW Kids’ Fund. “Often, this one day can start conversations and raise awareness which can be a big step towards healing and helping. We are excited for Swoop to be joining us, demonstrating the power of positive and encouraging behavior.”

Pink Shirt Day has grown from a small group of Canadians to an internationally recognized movement, seeing global partners come together, wearing pink to affirm that we, as a society, will not tolerate bullying anywhere. Canadians are encouraged to join Swoop in practicing kindness and wearing pink to symbolize that bullying doesn’t belong in our communities. 

Today, all Swoop employees will wear custom pink shirts to go along with their already pink wardrobes to show their support for this initiative. Also participating in Pink Shirt Day are Swoop’s airport partners at the Greater Moncton Roméo LeBlanc International Airport, St.  John’s International Airport, Charlottetown Airport, London International Airport, John C.  Munro Hamilton International Airport and Abbotsford International Airport.

For more information about Pink Shirt Day, visit: