Tag: St John’s YYT

Canada’s Airlines, Airports Among World’s Worst For Delays, And It Could Soon Get Worse

News provided HuffingtonPost.ca – link to full article – with a hint from P.N.

By Daniel Tencer 4 July 2019

Under a new “passenger bill of rights,” airlines will be able to leave passengers stuck on the tarmac for longer than the current standard.
An airplane taking off at Toronto's Lester B. Pearson International
An airplane taking off at Toronto’s Lester B. Pearson International Airport.

MONTREAL ― Canadian airports and airlines are some of the worst performers worldwide when it comes to flight delays, and new federal rules that allow passengers to be stuck on the tarmac for longer could make things worse.

All but one of Canada’s major airlines rank in the bottom half for on-time performance in a new survey from travel data provider OAG. 

Canada’s best performer, WestJet, ranks 57th out of 125 airlines surveyed, with 77.1 per cent of all flights arriving on time. The country’s worst performer, Sunwing, ranks as the second-worst airline in the world, 124th out of 125, with only 57.8 per cent of flights on time.

Sunwing experienced numerous flight glitches in recent years, including major delays in Toronto and Montreal in April, 2018, that led to a fine from the Canadian Transportation Agency.

Canada's Airlines, Airports Among World's Worst For Delays, And It Could Soon Get

Looking at airports, Canada doesn’t fare much better. Our best airport, in Grande Prairie, Alta., ranks 108th out of 505 airports surveyed.

Toronto’s two commercial passenger airports, Pearson and Billy Bishop, rank as the two worst airports in Canada and among the worst in the world ― 475th and 489th, respectively.

Interestingly, there is a yawning east-west divide, with western Canadian airports performing better than others.

Canada's Airlines, Airports Among World's Worst For Delays, And It Could Soon Get

The survey comes as Canada is about to launch a new “passengers’ bill of rights” that some critics say will make it easier for airlines to delay flights.

Under the new regulations, airlines will be able to keep passengers stuck on the tarmac for up to three hours, plus an additional 45 minutes if the airline believes takeoff is imminent.

Currently, Canada has no government-enforced limits on tarmac delays, but airlines themselves had standards built into their tariffs. The industry standard was 90 minutes, which is also what a Senate committee recommended be the rule in the new passenger bill of rights. The government rejected that recommendation.

Airlines themselves have been pushing for longer tarmac delays. Air Canada extended its maximum tarmac time to four hours in 2018.

Additionally, it will be very difficult to get compensation from airlines in most cases where flights are delayed or passengers are denied boarding, said Gabor Lukacs, a prominent consumer advocate who has challenged airline practices in courts.

Watch: Here are the budget airlines in Canada. Story continues below.

Lukacs said he worries about the possibility of longer delays under the new rules because “when something becomes legal, they will do it. On the other hand, the counterargument is it’s in the airline’s best interest to get passengers to their destination as quickly as possible.”

Lukacs’ advocacy group, Air Passenger Rights, has accused the government of letting the airline industry dictate the new passengers’ bill of rights.

A spokesperson for Transport Minister Marc Garneau said the tarmac delay rule was decided “based on operational realities and international best practices. For example, in the United States, air carriers are required to offer the option to disembark after a three hour delay on domestic flights, and a four hour delay on international flights.”

While airlines frequently blame weather for flight delays, data from the U.S. federal government shows that extreme weather events are responsible for fewer than 5 per cent of flight delays in the U.S. The most common reason for delays was late-arriving aircraft, meaning flights delayed because earlier flights were delayed. This accounted for nearly 42 per cent of U.S. delays. Canada does not currently keep track of this type of data.

But Lukacs points out that Canada has much harsher weather than most of the U.S., so it may not be a fair comparison. And Toronto’s worst-in-the-country Billy Bishop Airport has unique issues to deal with because it’s on an island.

“This may be an apples to oranges comparison,” he told HuffPost Canada by phone.

Nonetheless, Canada’s poor weather doesn’t explain why Alaska Airlines has a higher on-time percentage than any Canadian airline (80.7 per cent) and is the third best among U.S. airlines.

Lukacs argues these on-time rankings are incomplete: There isn’t enough data to determine, for instance, whether it’s a particular airport or a particular airline that’s behind delays in a given place.

Either way, airlines should be taking bad weather into account when planning their schedules, Lukacs said.

“If airlines and airports ignore the weather realities, then you have guaranteed, built-in failure,” he said.

WestJet begins summer service between Edmonton and St. John’s

Provided by WESTJET, an Alberta Partnership/CNW

Three-times weekly service conveniently connects the east and the west  

CALGARY, June 26, 2019 /CNW/ – WestJet today again connected Alberta and Newfoundland and Labrador with the departure of its non-stop flight between the Edmonton International Airport (YEG) and St. John’s International Airport (YYT).

As part of WestJet’s summer schedule, the new three-times weekly service features conveniently timed flights and strengthens ties between two important destinations in WestJet’s network.

“Both provinces have strong business and leisure ties and we’re excited to inaugurate our new three-times weekly service,” said Brian Znotins, WestJet Vice-President Network Planning and Alliances. “We’re confident that our guests will benefit from greater access through these conveniently times flights as we continue to invest in both airports.”

“We couldn’t be happier with this new flight as there is a regular flow of travellers between St. John’s and the Edmonton Metropolitan Region as well as northern Alberta,” said Tom Ruth, Edmonton International Airport President and CEO. “WestJet continues to show its commitment to growing air service for our region and we look forward to welcoming travellers moving between Alberta and Newfoundland, taking advantage of the work and tourism opportunities in both provinces.”

“We’re delighted to have WestJet continue to invest in air service from our region by providing direct flights to one of our most popular destinations in Canada,” said Marie Manning, Director of Marketing and Business Development, St. John’sInternational Airport Authority. “The links between Edmonton and St. John’s are strong, and this new service that offers a fast and convenient way to connect these two regions has already been well-received by the local market.”

Details of WestJet’s service between Edmonton and St. John’s:

9:15 p.m.6:09 a.m. (+1)June 25, 2019
St. John’s-
9:00 a.m.11:40 a.m.June 26, 2019

This summer, WestJet will operate more than 50 weekly departures from St. John’s to Calgary, Edmonton, Halifax and Toronto.

Sunwing reintroduces domestic flight service this summer with instant savings of $200 per couple

Provided by Sunwing/Globe Newswire

TORONTO, April 04, 2019 (GLOBE NEWSWIRE) — Sunwing is making it easier than ever for Canadians to discover the beauty of their own backyard with the return of its domestic flight service this summer. Back by popular demand for a 14th consecutive season, travellers who book by April 30, 2019 can enjoy savings of $200 per couple on domestic flights to some of Canada’s most beautiful cities. 

Canadians can look forward to daily flights between Toronto and Vancouver available starting May 13 until September 4, 2019 and weekly flights departing Thursdays from September 5 to October 10, 2019. In Toronto, travellers can explore gourmet dining experiences, world-class nightlife and a blend of different cultures from around the world. In Vancouver, vacationers can explore the city’s picturesque coastal landscapes and vibrant downtown centre surrounded by the breathtaking mountains.

Those looking to explore the dramatic landscapes of Canada’s East Coast can take advantage of flights from Toronto to three cities in Newfoundland. From June 12 to September 4 travellers can take advantage of five weekly flights to St. John’s  from Monday to Friday where they can take in spectacular ocean vistas on a hike along North Head Trail and admire the picturesque Cape Spear Lighthouse. With twice-weekly flights to Gander on Tuesdays and Fridays from June 18 to September 3, vacationers can discover the unspoiled Kittiwake Coast—one of the few places in the world where you’ll see sand, water, vegetation and icebergs in the same area. From June 12 to September 4 the tour operator is offering weekly flights departing on Wednesdays to Stephenville where travellers can hike along the majestic Long Range Mountains dating back 1.2 billion years.

Passengers can sit back and relax on board Sunwing Airlines with award-winning inflight service featuring complimentary non-alcoholic beverages and a buy on board selection of snacks and light meals including the Grilled Tex Mex Chicken Wrap inspired by Food Network Canada Celebrity Chef, Lynn Crawford. For additional perks, including priority check-in and security line access*, customers can upgrade to Elite Plus from just $50 per sector.

*Available at select Canadian airports.

Air Canada rouge domestic network additions in Summer 2019

News provided by RoutesOnline.com

By Jim Liu – Posted 1 March 2019 09:30

Air Canada rouge in mid-February 2019 announced domestic network expansions, as the A319 scheduled to serve following markets from Montreal and Toronto. These routes are scheduled as year-round service.

Montreal – St. John’s NFLD eff 05JUN19 2 daily A319
Toronto – Fredericton eff 01JUN19 2 daily A319
Toronto – Moncton eff 01MAY19 3 daily A319
Toronto – Thunder Bay eff 01MAY19 3 daily A319

Separately, Air Canada rouge’s Calgary – Halifax service will switch back to Mainline from 14MAY19, operated by Airbus A320.

Air Canada Makes Strategic Enhancements on Eastern Canadian Regional Routes for Spring 2019

Provided by Air Canada/CNW

  • Toronto to Fredericton, Moncton, Thunder Bay and Montreal to St. John’s flights to be operated with Airbus A319
  • Capacity added between Montreal and St. John’s and between Calgary and Halifax with larger aircraft

MONTREAL, Feb. 14, 2019 /CNW Telbec/ – Air Canada today announced strategic changes to Eastern Canada including upgrading Air Canada Express regional aircraft to larger Air Canada Rouge aircraft with inflight amenities on its flights from Toronto to Fredericton, Moncton and Thunder Bay, and from Montreal to St. John’s.

“Air Canada is upgrading key Eastern Canada routes currently operated with all-economy regional aircraft by deploying larger Air Canada Rouge jets which offer a choice of two cabins, wi-fi and in-flight entertainment streamed to personal devices,” said Mark Galardo, Vice President, Network Planning at Air Canada. “We are pleased to add more travel options to and from Newfoundland and Labrador by increasing capacity on our flights to St. John’s via our Montreal hub which offers excellent connections to and from our extensive North American and global network. With our varied and flexible fleet, we are also adding capacity to our popular Calgary-Halifax seasonal flight with larger mainline Airbus A320 aircraft, with connections in Calgary conveniently linking eastern and western Canada.”

Customers also collect and redeem Aeroplan Miles through Canada’s leading loyalty program when travelling with Air Canada, and eligible customers have access to priority check-in, Maple Leaf Lounges, priority boarding and other benefits.

Montreal-St. John’s2 daily Air Canada 
Rouge A-319 flights
effective June 5
Toronto-Fredericton2 daily Air Canada 
Rouge A-319 flights
effective June 1
Toronto-Moncton3 daily Air Canada 
Rouge A-319 flights
effective May 1
Toronto-Thunder Bay3 daily Air Canada 
Rouge A-319 flights
effective May 1
Calgary-Halifax1 daily Air Canada A
-320 flight effective
May 14

Following the recently finalized Capacity Purchase Agreement between Air Canada and Chorus Aviation, Air Canada is optimizing its fleet within its network strategy and deploying the aircraft best-suited to the communities it serves as it modernizes and simplifies its regional fleet.

WestJet adds three weekly flights between St. John’s and Edmonton

Provided by WESTJET, an Alberta Partnership/CNW

New service announced alongside WestJet’s summer 2019 schedule

CALGARY, Jan. 28, 2019 /CNW/ – WestJet today announced new non-stop service between Edmonton and St. John’s as a highlight to its 2019 summer schedule.

The three-times weekly service will commence on June 25, with flights timed for convenient connectivity.

Street with colorful houses in St. John's, Newfoundland, Canada (CNW Group/WESTJET, an Alberta Partnership)
Street with colorful houses in St. John’s, Newfoundland, Canada (CNW Group/WESTJET, an Alberta Partnership)
Glass pyramids in Edmonton Alberta. (CNW Group/WESTJET, an Alberta Partnership)
Glass pyramids in Edmonton Alberta. (CNW Group/WESTJET, an Alberta Partnership)

“We continue to make investments to ensure the best connectivity for our guests across our network and we remain committed to growing aviation in the province of Newfoundland and Labrador,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. Edmonton is an important destination for the east coast and these flights demonstrate our commitment to connecting more guests across our network.”

“There are strong family and business ties between Alberta and Newfoundland, so this will be a popular route,” said Tom Ruth, Edmonton International Airport President and CEO. “WestJet continues to invest in the Edmonton Metropolitan Region and grow its wide range of travel options at EIA.”

“Edmonton is the largest, unserved airline route from our airport,” said Marie Manning, Director of Marketing & Business Development with St. John’s International Airport. “This new investment by WestJet is in addition to their direct service to Calgary during our peak summer season and provides a fast and convenient service for passengers travelling to and from Alberta.”

Edmonton – St. John’sThree 
9:15 p.m6:09 a.m. (+1)June 25, 2019
St. John’s – EdmontonThree 
9 a.m11:40 a.mJune 26, 2019

As part of WestJet’s 2019 summer schedule, the airline also added Portland, Ore., and Austin, Texas to WestJet’s network from Calgary. The new non-stop daily service between Calgary International Airport (YYC) and Portland International Airport (PDX), along with twice-weekly service to Austin-Bergstrom International Airport (AUS) will begin April 29 and May 2 respectively.

The new routes are part of WestJet’s 2019 summer schedule, which includes previously announced non-stop flights to London (Gatwick), Paris and Dublin from Calgary on its Boeing 787-9 Dreamliners along with new non-stop service from Calgary to Atlanta, Ga.

Other highlights of WestJet’s 2019 summer schedule include:

  • Calgary-Houston, from 12 weekly flights to 13 weekly flights.
  • Calgary-London (Gatwick), adding two weekly flights for daily service.
  • Calgary-Orlando, from once weekly to twice weekly.
  • Calgary-Phoenix, will double service from once daily to twice daily.
  • Calgary-Puerto Vallarta, from three times weekly to four times weekly.
  • Calgary-San Diego, from three times weekly to four times weekly.
  • Calgary-San Francisco, will double service from once daily to twice daily.
  • Calgary-Kitchener, from seven weekly flights to eight weekly flights.
  • Toronto-Nashville, from seven weekly flights to 10 weekly flights.
  • Toronto-Grand Cayman, will double service from once weekly to twice weekly.
  • Toronto-Kingston, from three weekly flights to four times weekly.
  • Toronto-Liberia, will double service from once weekly to twice weekly.
  • Toronto-Montego Bay, from 11 weekly flights to 12 weekly flights.
  • Toronto-Nassau from six to seven times weekly.
  • Toronto-Saint Maarten, will double service from once weekly to twice weekly.
  • Toronto-Halifax, adding five weekly flights for seven-times daily service Monday to Friday.
  • Toronto-Charlottetown, adding two weekly flights.
  • Halifax-Winnipeg, from four weekly flights to five times weekly.
  • Toronto-London, from two times daily to three times daily.
  • Extension of existing once weekly winter seasonal service between Vancouver and Orlando.

This summer, WestJet will operate over 750 daily flights in peak summer to 92 destinations including 42 in Canada, 23 in the United States, 27 in Mexico, the Caribbean and Central America, and five in Europe.

For more information on new routes and increased frequencies in WestJet’s 2019 summer schedule, please visit westjet.com/flight-schedules-new

Weekend Weather Woos

News provided by TravelIndustryToday.com


21 JAN 2019: A major winter storm brought some of the coldest temperatures of the season and wreaked havoc on air travel throughout New England in the US and Canada’s east coast on Sunday. More than 2,000 flights were cancelled in and out of the US and other modes of transportation were also affected by the winter storm.


Many Canadian figure skaters are stranded in Saint John, N.B., amid a winter storm on the last day of the national skating championships Sunday. More than half of the flights out of the city’s airport were cancelled due to the weather.

Air Canada says affected customers could re-book without penalty as a result.

The Skate Canada championships ran from Jan. 14 to 20, with only the exhibition gala left on the schedule for the last day.

The event brought close to 500 people to Saint John, half being skaters and the rest being coaches, officials and staffers. Bay Ferries cancelled its crossings in the Bay of Fundy. The La Have ferry service in Nova Scotia has been suspended.


The storm brought a rare combination of heavy snow, high winds and extreme cold to many parts of Quebec and southern Ontario. On Sunday, after 7:00 am many arrivals and departures were delayed or cancelled entirely at Trudeau International Airport. 

At Quebec City’s Jean Lesage International Airport most, but not all flights within Quebec were cancelled for the day after 8:00 am. 


In Montreal, the storm has also caused the cancellation of a festival dedicated to… snow. The City announced that it’s suspending the Fete des Neiges due to the snowy, windy and cold weather as well as the dangerous conditions on the province’s roads.


A number of flights were cancelled at the Macdonald–Cartier International Airport in Ottawa

WestJet ends St John’s-Dublin flights

News provided by FlightGlobal.com

03 January 2019 | BY: JON HEMMERDINGER, Boston

Canadian discounter WestJet has axed seasonal St John’s-Dublin flights and cut several intra-Canada routes, changes that come as the carrier continues overhauling its network.

WestJet says the decision to eliminate the St John’s-Dublin route, which was its first transatlantic route, “was not taken lightly”.

“The route was not performing to expectation and as a result, the choice was made to discontinue the service,” the airline tells FlightGlobal.

While cutting the St John’s flight, WestJet next year will launch flights to Dublin from Halifax, another city in eastern Canada. WestJet will fly that route daily between late April and late October, it says.

WestJet kicked off its transatlantic expansion in June 2014 when it launched the seasonal St John’s-Dublin flights using Boeing 737s. WestJet operated the route daily, ending the service in October 2018. The route will not return to WestJet‘s network in 2019.

Executives initially had described the St John’s-Dublin route as an experiment — a test of the European market prior to further transatlantic expansion. In the years since 2014, WestJet acquired 767s, which it deployed to Europe, and placed orders for 10 787s, which it also intends to send across the Atlantic Ocean.

WestJet has made other schedule cuts in recent months, according to FlightGlobal schedules data.

In recent months the airline ended service on the Halifax-Deer Lake, Toronto-Fort McMurray, Montreal-Quebec City, Calgary-Quebec City and Toronto-Sudbury routes, data shows.

WestJet did not immediately respond to requests for comment about those additional route cuts, but executives in recent months said the airline would trim unprofitable flying and increasingly operate flights to and from its major hubs of Calgary and Toronto.

Air Canada Unveils New Maple Leaf Lounge Featuring More Amenities and Local Artwork at St. John’s International Airport

Provided by Air Canada/CNW

  • Only lounge available at YYT and 3rd Maple Leaf Lounge unveiled this year, offering premium travellers more comfort
  • Just steps from Air Canada’s gates in the recently expanded departures area of the terminal building
  • Air Canada is the only carrier operating year-round international flights to London-Heathrow from St. John’s

MONTREAL, Dec. 19, 2018 /CNW Telbec/ – Air Canada today unveiled its newest Maple Leaf Lounge located in St. John’s International Airport’s (YYT) recently expanded departures area of the terminal building. With a panoramic view of iconic Signal Hill and the ocean, the new Maple Leaf Lounge offers significantly more space, upgraded amenities, including a business centre, and a wider assortment of refreshments than the previous St. John’s airport lounge.

The new Maple Leaf Lounge in St John's. (CNW Group/Air Canada)
The new Maple Leaf Lounge in St John’s. (CNW Group/Air Canada)

“We are excited to welcome Air Canada and Star Alliance eligible customers to our new St. John’s Maple Leaf Lounge. This unique space has been created to enhance the overall travel experience of our premium customers,” said Andrew Yiu, Vice President, Product at Air Canada. “Showcasing contemporary design and artwork, the lounge features maple wood screen walls, Canadian-made furnishings and we are also proud to hosts local art and crafts that reflect the charm of Newfoundland and Labrador’s landscape and people. Customers will be warmly received and enjoy a calm environment in which to work or relax before their Air Canada flight.”

“Tourism and visitation depend on high quality experiences, and having this new Maple Leaf Lounge at the recently upgraded St. John’s International airport will help advance our goals to attract more visitors and build our province’s reputation as a first-class destination,” said Dwight Ball, Premier of Newfoundland and Labrador. “I congratulate Air Canada for establishing this new lounge, and I thank them for their investment, and commitment to our province.”

“Congratulations to Air Canada and the Airport Authority on the addition of the new Maple Leaf Lounge, which will enhance the experience of locals and visitors to our province. Business tourism is an area of growth for our city and I look forward to working with all levels of government and businesses as we foster a positive environment for this industry,” commented the Mayor of St. John’s Danny Breen.

“We are delighted that Air Canada has made such a significant investment at our airport to enhance the experience for many of our passengers. This much-anticipated new Maple Leaf Lounge will offer additional amenities in a beautifully designed space, and will be very well-received by frequent travellers,” said Keith Collins, President and CEO, St. John’s International Airport.

The Maple Leaf Lounge is the only lounge available to travellers departing from YYT and has the capacity for up to 84 customers in an elegant space. With 77 per cent more space than the lounge it is replacing, the 46 additional seats provide visitors with a spacious and relaxing environment. Air Canada premium agents on site, are available to assist customers with travel requirements.

The space features a self-serve bar, offering a wide selection of beverages, including Canadian wines and Lavazza specialty coffees, a selection of light snacks, a business centre and comfortable seating with a view of the tarmac. Business travellers planning to work on site may also take advantage of a cyber counter equipped with PCs and colour printing, complimentary Wi-Fi and access to more than 7,000 digital newspaper and magazine content via the PressReader app.

As a leading global carrier, Air Canada offers eligible customers access to 23 Maple Leaf Lounges worldwide including 17 at Canadian airports. Customers travelling abroad may also enjoy lounges at New York-LaGuardia, New York-Newark, Los Angeles, London Heathrow, Frankfurt and Paris.  More information about Air Canada’s award-winning Maple Leaf Lounges is here.

Air Canada, including its regional partners, operate over 180 weekly non-stop scheduled flights in the summer to seven destinations across Canadaand is the only carrier to operate an international flight to London-Heathrow from St. John’s. The service to London-Heathrow provides customers with seamless same-terminal connections throughout Europe, the Middle East and Africa in close cooperation with Star Alliance partners. It offers up to nine daily non-stop flights to Toronto, five to Halifax, three to Gander, three to Montreal, three to Deer Lake, one to Ottawa and one to Goose Bay. In 2017, the airline served more than 860,000 customers at St. John’s International Airport.

Emergency Landing at St. John’s YYT

Travel Industry Today – 27 SEP 2018: More than 200 exhausted passengers were left stranded and frustrated in St. John’s on Wednesday after a flight to Germany made an emergency stop. A representative from the St. John’s international airport confirmed that a Lufthansa flight arrived slightly after 2 a.m.

Passenger Bob Burgess of Halifax said the unplanned landing was related to a passenger’s death.

Lufthansa spokesman Tal Muscal confirmed that the aircraft landed in St. John’s for a medical emergency and said a passenger was taken to the hospital, but could not confirm whether a death occurred.

Burgess said the early landing meant that passengers were unable to leave the plane until after 6 a.m., and they soon discovered that hotels were booked for a convention.

Lufthansa does not operate out of the St. John’s airport, so there was no additional staff on the ground to facilitate accommodations _ and crew onboard had to break for a legally mandated ‘rest period’ before preparing the aircraft for departure Wednesday evening.

School buses were arranged for passengers to tour the city in the meantime, but Burgess said there was some frustration amongst the tired travellers left on their own to find food and accommodation.