Tag: Swoop

Happy Birthday! Swoop marks a year in the skies

Provided by Swoop/CNW

Travellers’ stories tell the difference ultra-low-cost travel has made in their lives

Swoop Stories | 1 year, 1 million travellers flown and countless memories made
Swoop Stories | 1 year, 1 million travellers flown and countless memories made

CALGARY, June 20, 2019 /CNW/ – Today marks a year of ultra-low-cost flying for Swoop and its travellers. Since June 20, 2018, the ultra-low-cost airline grew from five to sixteen destinations, spanning four countries including the U.S., Jamaicaand Mexico. As part of its 2019 summer schedule, the airline also recently expanded its domestic network to include London, ON and Kelowna, BC.

“With 365 days of flying and over one million travellers flown, we are  proud to be Canada’s preferred ultra-low-cost airline, enabling dreams, reunions and providing the pleasure of ultra-low-cost travel to both new and repeat travellers,” said Steven Greenway, President of Swoop. “Our travellers’ stories speak for themselves and we have so many reasons to be thankful for their trust and support. We can’t wait to see what year two brings.”

As part of the birthday celebration, Swoop today also released a video that features stories from Swoop travellers sharing the opportunities that ultra-low-cost travel has made possible this past year. See the difference Swoop is making here.

Since its first flight, Swoop has welcomed more than one million travellers onboard, proving that Canadians were waiting for a more affordable air travel option and that Swoop’s value proposition has resonated with its travellers.

  • 89 per cent of surveyed Swoop travellers have already recommended Swoop to a friend or colleague.
  • 94 per cent of surveyed travellers like Swoop’s unbundled service model.
  • 90 per cent of surveyed travellers felt their Swoop travel experience provided good value.
  • 92 per cent of surveyed travellers said Swoop met or exceeded expectations. 

†Based on a 2019 survey of 23,830 Swoop travellers.

To celebrate and thank travellers for their support, the airline is offering a web-only birthday sale.

RouteAir transportation 
charges base fare
Taxes, 
fees and 
charges
Number 
of seats
Total one-way 
price from
London (YXU) – Halifax (YHZ)$38.09$20.91200$59 †CAD
Abbotsford (YXX) – London (YXU)$49.07$9.93200$59 †CAD
Winnipeg (YWG) – Abbotsford (YXX)$43.11$35.89200$79 †CAD
Hamilton (YHM) – Fort Lauderdale (FLL)$11.54$87.46200$99 †CAD
Hamilton (YHM) – Orlando (MCO)$11.54$87.46200$99 †CAD
Hamilton (YHM) – Montego Bay (MBJ)$37.63$111.37200$149 †CAD
Edmonton (YEG) – London (YXU)$19.07$39.93200$59 †CAD
Kelowna (YLW) – Winnipeg (YWG)$48.12$30.88200$79 †CAD

†Book by June 24, 2019 (11:59 p.m. MDT) for travel between September 4, 2019 – October 27, 2019. 1600 seats available. Some blackout dates and restrictions apply. For more details, please visit FlySwoop.com/deals.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com  or connect with Swoop on FacebookTwitter and Instagram.

Swoop statement on the certification of cabin crew

Provided by Swoop/CNW

CALGARY, June 11, 2019 /CNW/ – Swoop today received a certification order from the Canadian Industrial Relations Board confirming the Canadian Union of Public Employees (CUPE) as the certified bargaining agent for Swoop cabin crew members.

“Swoop respects the individual rights of our employees to choose their representation,” said Steven Greenway, President of Swoop. “We will work together with CUPE to continue building a successful ultra-lost-cost airline.”

CUPE Swoops in to represent final group of WestJet flight attendants

Provided by Canadian Union of Public Employees (CUPE)/CNW

OTTAWA, June 11, 2019 /CNW/ – The Canadian Union of Public Employees (CUPE) has been certified to represent flight attendants at Swoop, a fully owned subsidiary of WestJet.

CUPE has previously been certified by the Canadian Industrial Relations Board (CIRB) to represent flight attendants at Westjet mainline and Encore, Westjet’s regional carrier.

With the addition of the 170 Swoop employees, CUPE now represents almost 4,000 WestJet Flight Attendants. All flight attendants of WestJet and its subsidiaries are now represented by CUPE.

“It is such a pleasure to welcome this last part of the WestJet organization into CUPE,” said Mark Hancock, President of CUPE National.  “We are honoured that Flight Attendants put their trust in us and we will work hard to keep that trust.”

CUPE is Canada’s largest union with 680,000 members including 15,000 flight attendants.

SOURCE Canadian Union of Public Employees (CUPE)

Swoop carries its one-millionth traveller

Provided by Swoop/CNW

Less than a year since its first flight, the airline marks a milestone record

CALGARY, May 31, 2019 /CNW/ – Swoop celebrated its one-millionth traveller on a flight from Edmonton to Hamilton earlier this week. William and Emily Burchat were surprised to be selected as the lucky recipients of a round-trip for two on Swoop and a commemorative, Swoop branded, model aircraft. The pair were travelling to Hamilton with their twin infant daughters who were meeting their grandparents for the first time.

“It was an awesome experience. They were all super helpful, every single one of them,” said William of his first Swoop flight. “Their prices are cheap, but the quality isn’t. We save as much money as we can to give them (the twins) a better future. Every penny counts with them.”

“Both of us and the girls flew here for half the price it would have cost,” said Emily about why they chose Swoop. “We wouldn’t have been able to actually make the trip. It’s hard to travel as a family.”

A small Swoop team was on hand in Edmonton to kick-off the festivities, which included celebratory décor and refreshments at the gate. Travellers were encouraged to record their favourite travel stories at the Swoop Stories Video Booth to be shared on the Swoop social channels. Every traveller received an exclusive Swoop luggage tag, promo code and the hugely popular, Swoop piggy bank.

Swoop President Steven Greenway was waiting in Hamilton to surprise the millionth traveller.

Check out the action here!

“We suspected the millionth traveller would be flying this week, so we decided to have some fun and share the experience with an entire flight,” said Steven Greenway, President of Swoop. “After all, every traveller is equally as valued and we were eager to show our appreciation in a unique way.”

“The best compliments we receive are affirmations from word-of-mouth referrals,” said Karen McIsaac, Sr. Advisor of Communications for Swoop. “Of those who try us, more than 94 per cent say they would fly with Swoop again. † This kind of awareness and endorsement has been our biggest ally in bringing more affordable air travel to everyone.”

Based on a 2019 Swoop survey of 23,830 participants.

“Swoop’s success at EIA shows they are meeting the needs of the travelling public,” said Tom Ruth, President and CEO of Edmonton International Airport. “Their growing list of Canadian and US routes include some of the most sought-after destinations for residents of the Edmonton Metropolitan Region.”

“Reaching one million passengers is a monumental achievement for Swoop and affirms that Canadians are embracing low-cost travel,” said Cathie Puckering, President & CEO, John C. Munro Hamilton International Airport. “This accomplishment is particularly impressive considering the airline has only been operating for 11 months. We are so thrilled to be Swoop’s base in Eastern Canada and look forward to welcoming even more Swoop passengers to our airport in the coming years.”

Swoop is a month shy of reaching one full-year of operation, having begun flights on June 20, 2018 with an initial fleet of three aircraft and a network of five Canadian cities. Since then, the airline has quickly expanded service to include 16 destinations across four countries. The Edmonton base has seen an exponential increase in weekly flights and now employs 104 Swoopsters. Hamilton has almost quadrupled its weekly flights since launch and currently employs 166 Swoopsters.

Swoop’s highly anticipated winter schedule is expected to be released in the coming weeks, which is welcome news for travellers who are looking to book their holiday travel early.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com  or connect with Swoop on FacebookTwitter and Instagram.

Statement regarding the application for certification of Swoop cabin crew

Provided by Swoop/CNW

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CALGARY, May 27, 2019 /CNW/ – Swoop today issued the following statement from President Steven Greenway regarding the application for certification by the Canadian Union of Public Employees (CUPE) of Swoop cabin crew.

“Swoop respects the individual rights of our employees to choose their representation. We continue to concentrate on building a successful airline and remain passionate in our pursuit of bringing affordable air travel to everyone.”

CUPE files to represent flight attendants at Swoop

Provided by Canadian Union of Public Employees (CUPE)/CNW

OTTAWA, May 24, 2019 /CNW/ – The Canadian Union of Public Employees (CUPE) continues to reinforce its reputation as Canada’s flight attendant union, as the union today filed to represent 170 flight attendants at Swoop, WestJet’s low-fare airline.

“Swoop flight attendants have been calling out for transparent and fair work rules since day one and CUPE is excited to answer the call,” said CUPE National President Mark Hancock. “Swoop flight attendants work hard and deserve a fair contract – and that’s exactly what we’re going to help them achieve.”

A majority of cabin crew members at Swoop have signed cards to join CUPE, and an application has been made to the Canada Industrial Relations Board to certify CUPE as their union representation.

The move follows CUPE’s successful unionization of flight attendants at WestJet’s mainline carrier in July 2018 and at WestJet’s Encore carrier earlier this month. Together with Swoop, CUPE will now represent roughly 4,000 flight attendants across WestJet’s three carriers, and 15,000 flight attendants nationwide.

SOURCE Canadian Union of Public Employees (CUPE)

Swoop lifts-off with three more inaugural summer routes

Provided by Swoop/CNW

Coast-to-coast celebrations include welcoming Kelowna to the Swoop network

CALGARY, May 24, 2019 /CNW/ – Today Swoop celebrates three inaugural routes as part of its 2019 summer schedule. The routes include service from London, ON to both Abbotsford and Halifax, as well as service between Winnipeg and Kelowna.

The day-long inaugural celebrations begin at Halifax Stanfield Airport (YHZ) where Swoop President, Steven Greenway will send-off the 10:20a.m. flight to London International Airport (YXU). Travellers at participating airports can take part in a gate celebration that includes refreshments, sweet treats, gifts and more.

“Not only does today highlight three new routes, but it is also the induction of Kelowna into our network,” said Steven Greenway, President of Swoop. “We are welcoming many first-time Swoop travellers this month and are encouraged by research showing that more than 94% of those who try us would fly Swoop again.”

Based on a 2019 Swoop survey of 23,830 participants.

The inaugural-filled day concludes with a 9:46p.m. EST arrival at London International Airport (YXU) from Abbotsford International Airport (YXX).

Details of the May 24, 2019 inaugural flights

Flight NumberService betweenDeparture (local time)Arrival (local time) 
WO 315Halifax to London, ON10:20a.m.11:40a.m.
WO 316London, ON to Halifax12:25p.m.3:23p.m.
WO 415Winnipeg to Kelowna11:17a.m.11:48a.m.
WO 416Kelowna to Winnipeg12:40p.m.4:57p.m.
WO 223London, ON to Abbotsford12:10p.m.1:52p.m.
WO212Abbotsford to London, ON2:45p.m.9:46p.m.

To round-out the summer schedule, Swoop looks forward to celebrating two more routes between Edmonton and Orlando on June 1, 2019 and between Kelowna and Las Vegas on June 27, 2019.

“We’re delighted to welcome another destination at Halifax Stanfield with Swoop service to London, Ontario,” said Joyce Carter, President & CEO, Halifax International Airport Authority. “We know that offering more choice and price points provides more reasons for passengers to travel to, from and through Halifax Stanfield, whether it’s for business or leisure. We appreciate Swoop’s confidence in our market through the addition of this new destination for us in Southern Ontario.”

“Swoop now offers three great options with ultra-low fares from London International, allowing passengers from Southwestern Ontario to reach cities across Canada,” says Michael Seabrook, President and CEO of London International. “Today’s additions of non-stop service to Halifax and Abbotsford (Vancouver) expands options, combining low-cost and easy, comfortable travel.”

“We serve our community by connecting our region to the world, and our collaboration with Swoop helps us continue building Winnipeg’s network,” said Barry Rempel, President and CEO of Winnipeg Airports Authority. “We are committed to increasing travel options for our community to discover great destinations like Kelowna. This also gives more travellers an opportunity to discover all our city and province have to offer.”

“We are proud to welcome a new ultra-low-cost carrier to YLW,” said Sam Samaddar, Airport Director. “Having Swoop in Kelowna is a great opportunity for the Okanagan, as it gives travellers more options to fly, and explore other parts of Canada this summer.”

“The City of Abbotsford is pleased to congratulate Swoop on yet another new flight option from Abbotsford International Airport,” said Abbotsford Mayor, Henry Braun. “This new daily service to London, Ontario is great news for travellers from across our region. I look forward to seeing Swoop continue to expand their flight options at YXX.” 

Flights are now available for booking through to October 26, 2019.  

Details of Swoop’s May 24 inaugural service

Service 
Between
  
Service Offered  Weekly 
Frequency
  
Air 
transportation 
charges (ATC)
 base fare 
from  
 
Taxes, fees 
and charges 
 
Total One-
Way Price 
From*
  
Winnipeg and 
Kelowna
Monday, 
Wednesday & 
Friday
3 x weekly$81.21$37.79$119CAD
London, ON and 
Abbotsford 
Daily7 x weekly $100.04$28.96$129CAD
London, ON and 
Halifax 
Daily, except 
Saturday  
6 x weekly $91.19$27.81$119CAD

*Every day low fares. Lower promotional fares may be available during select travel periods.  

Get acquainted with Swoop’s new group booking desk

Provided by Swoop/CNW

Group bookings include checked bag, seat assignment and reservation support

CALGARY, May 22, 2019 /CNW/ – Swoop has opened a group booking desk designed to facilitate flight bookings and reservation management for groups of 13 or more travellers. Every group booking will include one checked bag and a standard seat assignment per traveller, along with the support of a group booking agent when making reservation modifications.

A one-time service fee of $5† per traveller applies at the time of booking. Travellers will also have the option to purchase optional extras and/or upgrade their seats through the booking agent. Requests for a group booking quote can be made by emailing the group booking desk at groupbookings@FlySwoop.com, or via the webpage at https://www.flyswoop.com/group-bookings/

†Plus taxes. Service fee is charged in the applicable currency, provided at the time of booking.

“We’ve been working hard to make distribution enhancements that better serve the needs of our travellers,” said Karen McIsaac, Senior Advisor of Communications at Swoop. “Swoop can now be confidently considered as an attractive option for Travel Agents and individuals alike who are looking for the service and support of a dedicated reservations agent for their group booking.”

The group booking desk enables affordable air travel for groups such as sports teams, family reunions, bulk cruise bookings, school trips, community events and more. Swoop, intent on providing exceptional value through low-cost solutions, intends to further enhance its group booking functionality through automation in the coming months.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com  or connect with Swoop on Facebook, Twitter and Instagram.

Federal Court orders second WestJet exec to testify in competition probe

News provided by Global News/The Canadian Press

By The Canadian Press | 29 April 2019

A Westjet Boeing 737-700 taxis to a gate after arriving at Vancouver International Airport in Richmond, B.C., on February 3, 2014.
A Westjet Boeing 737-700 taxis to a gate after arriving at Vancouver International Airport in Richmond, B.C., on February 3, 2014.CANADIAN PRESS/Darryl Dyck

The Federal Court of Canada has ordered a second senior employee at WestJet Airlines Ltd. to testify under oath, the latest development in a predatory pricing investigation into WestJet and its budget subsidiary, Swoop, by Canada’s competition watchdog.

WATCH: High Canadian airfares: WestJet CEO faults airports

The inquiry, launched by the Competition Bureau in the fall, concerns allegations the two carriers used anti-competitive practices to crowd out B.C.-based upstart Flair Airlines from at least three routes last year.

Chief Justice Paul Crampton has ordered WestJet corporate planning manager Michael Claeren to be examined by Canada’s Commissioner of Competition, citing Claeren’s former role as senior leader of revenue and pricing at Swoop. He is set to appear next month alongside WestJet vice-president John Weatherill, who the Federal Court previously ordered to come before a presiding officer to explain the airline’s tactics.

Interim competition commissioner Matthew Boswell states in court filings that WestJet’s alleged predatory pricing _ when a company offers services below break-even costs to hobble a competitor _ constitutes an abuse of its dominant position.

The accusation applies routes between Edmonton and the cities of Abbotsford, B.C., Hamilton, Ont., and Winnipeg. On the Hamilton route, Swoop advertised all-inclusive fares for as low as $69 starting last June.

Flair Airlines chief executive Jim Scott has said the strategy cost his ultra-low-cost carrier about $10 million between mid-June and mid-October, placing it in jeopardy.

WestJet has said it is compiling information in response to the probe, which has seen piles of court-ordered documents and data from the two Calgary-based carriers handed over to the Competition Bureau.

© 2019 The Canadian Press

Swoop takes flight at London International Airport

Provided by Swoop/CNW

Airline inaugurates new route between London, ON and Edmonton, AB

Credit to Alasdair McLellan

CALGARY, April 28, 2019 /CNW/ – Today Swoop celebrates the launch of air service in London, Ontario.

The inaugural flight departs Edmonton International Airport (YEG) at 7:00 a.m. local time and will be welcomed by a water cannon salute upon arrival at London International Airport (YXU) at 12:25 p.m. local time. Travellers at both airports will be invited to take part in a gate celebration that includes refreshments, sweet treats and gifts.

This is the first of three new routes launching in London, with service to Abbotsford, BC (YXX) and Halifax, NS (YHZ) beginning on May 24, 2019.

“The kick-off to our summer schedule and beginning of a very busy inaugural season starts with today’s flight between London, ON and Edmonton, AB,” said Steven Greenway, President of Swoop. “Over the course of the next two months we will be celebrating the launch of seven new routes and further establishing our place as a top choice for travellers in the Canadian ultra-low cost space.”

“Today’s inaugural flight marks the start of an exciting expansion to our Canadian network with Swoop,” said Michael Seabrook, CEO and President of the London International Airport. “We are now the second focus city in Ontario for Swoop service, and among the first airports in Canada to offer true ultra-low-cost flight options to passengers. We expect these new flights will be popular with travellers, leading to the potential for more destinations from Swoop in the future.”

“We are very pleased to have this connection into Southwestern Ontario with the new daily, non-stop service to London,” said Tom Ruth, President and CEO of Edmonton International Airport. “Destinations like London create excellent travel options for Edmontonians travelling to Ontario, while also supporting tourism and business growth in our region.”

Flights are now available for booking through to October 26, 2019.

Details of Swoop’s service from London, ON

Service
Between
 
Service
Offered
 
Weekly
Frequency
 
Air transportation
charges (ATC)
base fare from 
Taxes, fees
and charges
Total One-
Way Price
From*
 
London, ON
and
Edmonton
Daily7 x weekly$118.59$40.41$$159
London, ON
and
Abbotsford
Daily (starts May
24, 2019)
7 x weekly$118.59$40.41$159
London, ON
and Halifax
Daily, except
Saturday
(starts May 24,
2019)
6 x weekly$118.59$40.41$159
*Every day low fares. Lower promotional fares may be available during select travel periods.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com or connect with Swoop on Facebook, Twitter, Instagram.