‘Long wait’ for passengers due to Canada-wide customs outage over

News provided by The Abbotsford News – link to full story

Primary inspection kiosks and NEXUS systems are out across Canada

KATYA SLEPIAN, July 28, 2019 – 2:00 pm PT

Vancouver International Airport (YVR Airport/Twitter)

A nationwide customs outage that caused long waits is over as of late Sunday afternoon, according to Vancouver International Airport.

The airport had said earlier that passengers could expect a long wait at customs due to nationwide outages of Canadian Border Security Agency’s systems.

In an early afternoon tweet, the airport said the primary inspection kiosk and NEXUS system was down and that arriving passengers had to fill out customs forms manually.

The Canadian Border Security Agency did not return a request for comment.

Kiosks are back up and running at YVR. Truly appreciative of everybody’s patience today as we processed arriving passengers, and thankful to the employees who worked hard to help throughout the issue. Sincere apologies to those who were inconvenienced.

Vancouver Airport (@yvrairport) July 28, 2019