Tag: Calgary YYC

Lufthansa Group to offer five Canadian gateways in 2020 with Ottawa as new addition

Provided by Lufthansa Group/CNW

  • Lufthansa begins flights to and from Ottawa, Canada – Frankfurt, Germany
  • Canadian passengers will have increased opportunities to experience Lufthansa Group carriers when traveling to Europe and beyond

EAST MEADOW, NY, Sept. 10, 2019 /CNW/ – Great news is coming for Lufthansa Group passengers in the Canadian capital. The group, Europe’s largest aviation company, will increase its number of gateways in Canada, commencing service from Ottawa to Frankfurt, Germany. On May 16th, 2020, Ottawa joins the four other Lufthansa Group Canadian gateways: Toronto, Montreal, Vancouver and Calgary.

The new Ottawa route, beginning on May 16, 2020 and lasting until October 24, 2020, will be a summer seasonal flight with an Airbus A340-300 offering a seat configuration of 30 Business Class seats, 28 Premium Economy Class Seats and 221 Economy Class seats. The flight will operate five times per week, on Mondays, Tuesdays, Thursdays, Saturdays and Sundays. LH 473 will depart Ottawa at 5:50pm and arrive the following day at Lufthansa’s Frankfurt hub at 7:15am. The return flight from Frankfurt – LH 472 – will depart at 1:45pm and arrive back in Ottawa at 4:05pm. All times are local.

“These are exciting times for the Lufthansa Group and its expansion, growth and increased capacity in North America. We have been serving Canada for over six decades and the ongoing expansion of our airlines flying to the region, especially the addition of the new Ottawa – Frankfurt route, underscores the Lufthansa Group’s ever-increasing commitment to the Canadian market, its economy and our customers,” said Hans DeHaan, Senior Director of Sales Canada, Lufthansa Group.

Onboard Experience

Lufthansa’s Ottawa service employs the Airbus A330-300 in a three-class cabin configuration. The aircraft includes 30 Business Class, 28 Premium Economy and 221 Economy Class seats to accommodate a total of 279 passengers. Lufthansa’s state-of-the-art aircraft offers customers an onboard experience that includes comfortable seating in all classes, acclaimed culinary offerings, a plethora of in-flight entertainment operations and Wi-Fi throughout the entire journey. As the only five-star-rated airline in the Western Hemisphere (certified by Skytrax), Lufthansa is one of a select group of airlines worldwide to earn the coveted rating.

Frankfurt, Germany’s most international city, offers a rich culture and history, with a population of about 5.6 million. The Frankfurt Rhine-Main metropolitan region is one of Europe’s leading economic centers and a popular travel destination. It is home to a wide range of tourist attractions and sights, including world-class ballet, opera, theaters and art exhibitions. As Germany’s fifth largest city, it is the nation’s financial powerhouse—home to the German Central Bank and the European Central bank, which manages the euro. It is also the gateway to Germany’s robust hi-tech scene.

The Lufthansa Group – with its airlines Austrian Airlines, Brussels Airlines, Edelweiss, Eurowings and Swiss International Air Lines – as well as its Star Alliance and joint venture partner Air Canada, additionally offer a large range of options to fly from Canada to Europe and beyond.  Passengers specifically arriving in Frankfurt can connect to over 1,300 destinations worldwide through Lufthansa Group carriers and Star Alliance partners—the world’s largest airline network.

Aside from the new Ottawa route, the Lufthansa Group also serves four other Canadian gateways:

Lufthansa Group in Montreal
Beginning in March 2020, Brussels Airlines will launch its new, non-stop seasonal service between Montréal, Quebec and Brussels, Belgium. With Brussels’ new gateway in Montreal, Lufthansa Group’s passenger airlines will be fully represented in this region, joining Austrian, which was successfully introduced to Montreal in April 2019, as well as Lufthansa and SWISS.

Lufthansa Group in Toronto
Lufthansa offers year-round, daily flights from Toronto to its two hubs in Frankfurt and Munich.

Lufthansa Group in Vancouver
Lufthansa and Edelweiss (a subsidiary of SWISS) fly to Vancouver. Lufthansa flies daily from Vancouver to its two main hubs in Frankfurt and Munich, while Edelweiss offers service from Vancouver to Zurich on a seasonal basis.

Lufthansa Group in Calgary
SWISS’s subsidiary, Edelweiss, offers seasonal flights from Calgary to Zurich. The next timetable runs from May – August 2020.

The New Service in Brief
2020 Summer Schedule (May 16th, 2020 – October 24th, 2020) in local time

FlightFromToDepartureArrivalDays
LH473OttawaFrankfurt17:5007:15 (+1)Mon,Tu,Thu,Sat,
Sun
LH472FrankfurtOttawa13:4516:05Mon,Tu,Thu,Sat,
Sun

WestJet cancels 10 Sask. flights to sunny locations after Max 8 grounding continues

News provided by CBC News – link to full story and updates

Flights to Phoenix, Cancun, Puerto Vallarta affected, not known when flights will return to normal

CBC News · Posted: Sep 10, 2019

A Boeing 737 Max 8 in Westjet’s hangar in Calgary. (Mia Sheldon/CBC)

Saskatchewan travellers looking to fly south for the winter this year might be in for a bumpy ride.

This week, WestJet announced flight cancellations from airports in Regina and Saskatoon. 

The company blamed the disruptions on Boeing’s 737 Max 8 jets. The planes were pulled from service by Transport Canada after 346 people were killed in crashes involving Indonesia’s Lion Air in 2018 and Ethiopian Airlines in March of this year. Both incidents involved the Max 8.

“Guests who hold a current reservation impacted by this update will be notified proactively if there are changes to their itinerary,” wrote WestJet spokesperson Morgan Bell. “Where possible, we will work to substitute other aircraft directly onto a route and will not impact a guests itinerary so notifications will not be necessary.”

The following flights will be affected:

  • Saskatoon-Phoenix: Three weekly flights suspended.
  • Regina-Orlando: One weekly flight suspended.
  • Regina-Phoenix: Three weekly flights suspended.
  • Regina-Cancun: suspended one weekly flight in November. WestJet will operate one weekly flight in December.
  • Regina–Puerto Vallarta: One weekly flight suspended. WestJet will continue to operate once weekly in November. Two weekly flights will be suspended in December.

Air Canada and Sunwing had already announced plans to pull all Max 8s from its schedule until next year.

WestJet said the suspensions are temporary and that flights will resume once the Max 8 is cleared to return to service. However, that won’t happen until January 5, at the earliest. 

Transport Canada hasn’t said when the ban will be lifted.

Boeing says a system designed to help keep the Max 8 stable seemed to be a factor in each crash.

Many other governing bodies, including China, the United States and the European aviation authority, have banned the planes from their airspace.

WestJet currently owns 13 Max 8 jets, accounting for 10 per cent of its fleet.

Many other flights from Calgary, Winnipeg and Toronto have also been affected.

With files from Ian Hanomansing

Canadian passengers scramble after British Airways cancels flights due to strike

News provided by BNN Bloomberg – link to full story and updates

The Associated Press, 9 September 2019

WATCH: Video

British Airways Pilots’ Two-Day Strike Grounds Nearly All Flights

LONDON — Canadian travel agencies are scrambling to help passengers whose British Airways flights have been cancelled on Monday and Tuesday after a pilots strike grounded the global carrier.

The airline says more than a dozen flights between Canada and London are slated to be cancelled over the two days, affecting about 3,500 passengers based on the size of the scheduled aircraft.

Toronto’s Pearson International Airport is most impacted with four flights each day. One arrival and one departure are cancelled over the two days in Montreal, Vancouver and Calgary.

“Customers were sent email notifications if they have been affected,” British Airways said in an advisory to travel agents.

Passengers can receive refunds or rebook for later flights. They may also be able to rebook on partner airlines such as American Airlines, Finnair and Aer Lingus, if seats are available.

Toronto travel agency TTI Travel says some customers have called to inquire but there doesn’t appear to be any alarm.

“We’ve been looking at flights and trying to re-accommodate them and make some decisions around how we support them and what those options are,” said TTI vice-president Lucy Lavigna.

Air Canada says it has added larger aircraft on the route between Toronto and London-Heathrow to accommodate increased demand it has seen in recent days.

“Last night we operated one flight on the route (we have four flights daily) with a 400-seat, Boeing 777 instead of the scheduled 298-seat Boeing 787-9, and will do the same tonight,” said spokesman Peter Fitzpatrick by email.

“That makes for a total of about 400 extra seats in the market. We continue to monitor the situation, but there are no plans for additional capacity at this time, in part because our aircraft are already committed under the existing schedule.”

WestJet Airlines said it’s “business as usual” for the Calgary-based airline.

British Airways cancelled almost all its flights for 48 hours, affecting as many as 195,000 travellers, due to a strike by pilots over pay.

The U.K.’s flagship carrier said in a statement Monday that it had “no way of predicting how many (pilots) would come to work or which aircraft they are qualified to fly.”

As a result, it said it had “no option but to cancel nearly 100 per cent” of its flights for the duration of the strike.

“We have supplemented our fleet by using aircraft and crew from other airlines (wet-leasing) and working with our partner airlines to schedule larger aircraft to take the maximum number of customers,” said the trade support website that details customer guidelines.

British Airways operates up to 850 flights a day. London’s sprawling Heathrow Airport was most affected by the work stoppage as it is the airline’s hub and is used for many of the company’s long-haul international flights.

The departure area at Heathrow Terminal 5 was almost empty, with only a handful of BA flights set to leave on Monday.

There were no queues at any of the check-in desks or security gates and only a handful of people waiting on benches. The terminal is typically quite busy.

British Airways said it stands ready to return to talks with the pilots’ union, Balpa, and that it has offered all affected customers full refunds or the option to rebook. The airline had been preparing for weeks for the strike, giving travellers advanced notice.

“We understand the frustration and disruption Balpa’s strike action has caused our customers,” it said.

“After many months of trying to resolve the pay dispute, we are extremely sorry that it has come to this.”

British Airways says it has offered pilots an 11.5 per cent pay raise over three years but the union says its members want a bigger share of the company’s profits.

The union accuses British Airways of making big profits at the expense of workers who made sacrifices during hard times. British Airways’ parent company, IAG, made a net profit of 2.9 billion euros (US$3.2 billion) last year.

Union leader Brian Strutton said pilots are determined to be heard.

“They’ve previously taken big pay cuts to help the company through hard times. Now BA is making billions of pounds of profit, its pilots have made a fair, reasonable and affordable claim for pay and benefits.”

A further strike is penciled in for Sept. 27.

— With files from The Canadian Press

Flair Airlines Reports 92% Load Factor for Summer 2019

Provided by Flair Airlines/Globe Newswire

Edmonton, Alberta, Sept. 05, 2019 (GLOBE NEWSWIRE) — Flair Airlines, Canada’s only truly independent low cost airline, is pleased to report an average passenger load factor of 92% for July & August 2019. 

“We are delighted with the rapidly growing number of Canadians who have flocked to Flair this summer” said CEO Jim Scott. He continued ,“After only one year as an exclusively scheduled carrier we have established Flair as the place to go for low fares, great service and are already recognizing many return customers.”

During the summer, Edmonton-based Flair flew from Vancouver, Abbotsford, Kelowna, Edmonton, Calgary, Winnipeg, Toronto and Halifax. Flair successfully initiated daily non-stop service between Toronto (YYZ) and Vancouver as well as between Toronto and Calgary.

Over the last few months, as part of it’s fleet renewal program, Flair has added three newer Boeing 737-800NG aircraft and is gradually phasing out it’s older B737-400’s. All three additions sport Flair’s distinctive new livery and logo.

By next summer Flair plans to be operating a single-type fleet of B737-800 NG‘s, which are more fuel efficient and also have longer range capabilities. Flair’s unified fleet will open up a number of exciting southern destinations offered at accessible rates.

While Flair’s year-to-date on-time performance has been one of the best in Canada, the younger aircraft should serve to make it even better.

WestJet flight bound for Toronto returned to Calgary after hitting bird

News provided by Global News – link to full story and updates

13 August 2019 By Heide Pearson, Online Journalist,  Global News

A WestJet plane takes off from Vancouver International Airport in Vancouver on Monday, May 13, 2019.
A WestJet plane takes off from Vancouver International Airport in Vancouver on Monday, May 13, 2019.THE CANADIAN PRESS/Jonathan Hayward

An airplane and its 165 passengers were forced to turn back to Calgary on Tuesday afternoon after the plane hit a bird.

According to WestJet, flight WS660 bound for Toronto struck a bird when taking off and as a precaution, turned around landed back in Calgary. Emergency vehicles were also called as a precaution, WestJet said.

The plane was taken out of service for a maintenance inspection and the passengers were brought back to the gate to await a different flight. There were no injuries reported and the plane had a safe landing.

It’s expected the passengers will be departing at 2:30 p.m., spokesperson Morgan Bell said, making for about a five-hour delay.

Bell said the maintenance inspection is routine after a bird strike, adding that a bird can do considerable damage to an aircraft. Bell did not know whether the plane in Tuesday’s incident sustained any damage.

Bell said passengers often don’t know the plane they’re on has hit a bird, and said there were no reports of commotion on Tuesday when WS660 hit the bird.

The Calgary Airport Authority confirmed a plane was turned around “as a precaution,” but did not provide any more details.

© 2019 Global News, a division of Corus Entertainment Inc.

Air Canada Partners with Award-Winning Canadian Chef Antonio Park to Expand Meal Options on Asian and South American Flights

Provided by Air Canada/CNW

Chef Antonio Park becomes the fourth member of the airline’s panel of celebrated Canadian culinary and wine talent

  • Attention video editors: Speech excerpts from Chef Antonio Park and Andrew Yiu discussing the partnership available at: https://vimeo.com/351321901

MONTREAL, Aug. 1, 2019 /CNW Telbec/ – Air Canada today announced a partnership with award-winning Canadian Chef Antonio Park to design destination inspired meals that will be exclusively featured on select Air Canada flights to Asiaand South America. Chef Park’s designs will complement Chef David Hawksworth’s and will guide Air Canada’s flight caterers in creating a selection of meal options on international flights, starting with Montreal-Tokyo-Narita, a route that links two cities he has called home.

Air Canada Partners with Award-Winning Canadian Chef Antonio Park to Expand Meal Options on Asian and South American Flights (CNW Group/Air Canada)
Air Canada Partners with Award-Winning Canadian Chef Antonio Park to Expand Meal Options on Asian and South American Flights (CNW Group/Air Canada)

“We’re thrilled to continue showcasing the very best of Canadian talent with Chef Park joining our team of celebrated Chefs. Apart from elevating our customers’ dining experience with destination inspired creations on Asian and South American flights, we chose to partner with Chef Park due to his passion for promoting the Canadian culinary scene and his appreciation for fresh ingredients and sustainability,” said Andrew Yiu, Vice President, Product at Air Canada. “We look forward to presenting Chef Park’s unique culinary creations to customers travelling to Tokyo-Narita from Montrealin our Air Canada Signature Service, Premium Economy and Economy cabins.”

“It’s a blessing and an honour to partner with Air Canada. I’m extremely proud and humbled to be sharing my food with Air Canada’s customers flying at 30,000 feet beginning with the Montreal to Tokyo-Narita flight. It is the perfect opportunity to use Canadian ingredients and Japanese techniques, marrying the two to enhance the on-board experience,” said Chef Antonio Park. “The future of this world is education and you have to share your knowledge. This is a new chapter for the PARK restaurant family and myself. Thank you, Air Canada, for making a dream come true. Bon Appétit!”

Chef Park joins Air Canada’s panel of Canadian culinary and wine talent who have designed award winning food and wine options. The panel includes:

  • Celebrated Canadian Chef Hawksworth, who creates signature dishes that are exclusively featured on Air Canada flights worldwide in Signature Class, and the Air Canada Signature Suite;
  • Véronique Rivest, the company’s sommelier, who carefully hand picks wines to pair with Chef Hawksworth’s menu at 30,000 feet;
  • Contemporary Chef Vikram Vij whose inspired Indian dishes are presented in all cabins of service on Air Canada’s Canada-India flights from Toronto and Vancouver.

Roll-out of Chef Park’s menu starts with meals on board flights between Montreal and Tokyo-Narita today followed by flights from Toronto to Tokyo-Haneda, Vancouver to Tokyo-Narita, and flights from Montreal to Sao Paulo this Fall. In 2020, Chef Park’s meals will also be available on flights to Hong Kong, Seoul, Beijing, Shanghai, Taipei, Sao Paulo (from Toronto), Santiago and Buenos Aires, and seasonal flights from Calgary to Tokyo-Narita and Vancouver to Osaka. Chef Park’s options will be available in Signature, Premium Economy and Economy Class on all flights from Canada to Japanand exclusively in Signature Class on all other flights departing Canada to Asia and South America, in addition to options created by Chef Hawksworth.

This culinary partnership complements the company’s investments in Air Canada Signature Service, an end-to-end premium experience that features for eligible customers a 5-star dining experience at the exclusive Air Canada Signature Suite at Toronto-Pearson International airport and best-in-class premium pre-flight and in-flight experiences across the company’s network.

More flights, more often with WestJet’s winter schedule

Provided by WESTJET, an Alberta Partnership/CNW

Frequency increases to popular domestic, transborder and international destinations from airline’s hubs in Calgary, Vancouver and Toronto

Seasonal service to Paris and Nashville from Calgary resumes early in March 2020

CALGARY, July 22, 2019 /CNW/ – As part of its 2019/2020 seasonal winter schedule, today WestJet announced increased frequency and improved connectivity from its hubs to more destinations across its network.

WestJet Boeing 787-9 Dreamliner photographed on March 5, 2018 by Chad Slattery from Wolfe Air Learjet 25. (CNW Group/WESTJET, an Alberta Partnership)
WestJet Boeing 787-9 Dreamliner photographed on March 5, 2018 by Chad Slattery from Wolfe Air Learjet 25. (CNW Group/WESTJET, an Alberta Partnership)

WestJet’s seasonal schedule for winter 2019/2020 features more flights from Calgary, Vancouver and Toronto to domestic, transborder, international and sun destinations and includes WestJet’s seasonal service to both Paris and Nashville from Calgary, commencing earlier than past years on March 12 (Paris) and March 16 (Nashville). WestJet’s popular daily summer seasonal service between Calgary and Portland (PDX) will also extend through winter. 

“By executing on our hub strategy, we’re improving schedules not only for guests in Calgary, Vancouver, and Toronto, but also building thousands of new connections for guests across the country,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. “This winter Canadians have more flights and better access to popular leisure and business destinations and will benefit from schedule improvements, frequency increases and improved connectivity across our growing global network.”

For winter, WestJet’s 787-9 Dreamliner will also fly between Calgary and Maui and as previously announced, the airline’s new weekly non-stop service between Victoria International Airport (YYJ) and Los Cabos Mexico International Airport (SJD) begins November 5, 2019 and service between Calgary and Punta Cana, Dominican Republic (PUJ) commences on December 14, 2019.

Highlights of WestJet’s 2019/2020 winter schedule include:

  • Calgary-Halifax, from seven times weekly to 10 times weekly
  • Calgary-London, Gatwick, from three times weekly to four times weekly flights
  • Calgary-Fort Lauderdale, from once weekly to twice weekly
  • Calgary-Honolulu, from two times weekly to three times weekly
  • Calgary-Varadero, from once weekly to twice weekly
  • Calgary-Paris, seasonal service beginning March 12, 2020
  • Calgary-Nashville, seasonal service beginning March 16, 2020
  • Calgary-Portland, extension of daily summer route through winter
  • Calgary-Maui, 787 Dreamliner service
  • Vancouver-Winnipeg, from 13 times weekly to two daily flights
  • Vancouver-Orange County, from six times weekly to daily
  • Vancouver-San Jose del Cabo, from five times weekly to daily
  • Vancouver-Puerto Vallarta, from eight times weekly to nine times weekly
  • Vancouver-Huatulco, from once weekly to twice weekly
  • Vancouver-Cancun, from seven times weekly to nine times weekly
  • Toronto-Fort Myers, from 10 times weekly to 11 times weekly
  • Toronto-Aruba, from twice weekly to three times weekly
  • Toronto-Kingston, from three times weekly to four times weekly
  • Toronto-London, Gatwick, daily service offered on WestJet’s 787 Dreamliner
  • Ottawa-Fort Myers, from once weekly to twice weekly
  • Edmonton-Saskatoon, from 18 times weekly to 23 times weekly
  • Victoria- San Jose Del Cabo, new weekly service beginning November 5, 2019
  • Calgary-Punta Cana, new weekly service beginning December 14, 2019

For more information on new routes and increased frequencies in WestJet’s 2019/2020 winter schedule, please visit westjet.com/flight-schedules-new

Air Canada / Air Canada rouge Winter 2019 Long-Haul changes as of 16 July 2019

News provided by RoutesOnline.com – link to full article

By Jim Liu – Posted 17 July 2019

Air Canada in the last few weeks filed additional changes to its long-haul operation for winter 2019/20 season, including service operated by Air Canada rouge. Latest adjustment as of 16 July 2019 as follows.

Montreal – Frankfurt 787-9 replaces A330-300 during following: 01DEC19 – 08DEC19, 18DEC19 – 05JAN20
Toronto – Frankfurt AC876/877 aircraft changes, 787-9 replaced by following:
27OCT19 – 30JAN20 777-200LR
31JAN20 – 27MAR20 777-300ER

Toronto – Vienna Planned seasonal frequency adjustment from 7 to 5 weekly unchanged. 787-8 replaces -9 from 27OCT19 to 04FEB20 (-8 previously scheduled for entire winter season)
Toronto – Zurich eff 27OCT19 787-9 continues operating (A330-300 previously filed 27OCT19 – 30NOV19)
Vancouver – London Heathrow 27OCT19 – 16DEC19 787-9 replaces 777-300ER (787-9 in W18 operated in November only)

Air Canada rouge changes:
Toronto – Bogota eff 03DEC19 Increase from 6 to 7 weekly, 767 operating (previously scheduled from 17DEC19)
Toronto – Cartagena eff 14DEC19 A321 replaces A319, increase from 2 to 3 weekly

Previously reported Mainline changes:
Calgary – London Heathrow Selected dates in Feb 2020 scheduled with 777-300ER aircraft, replacing 787-9
Montreal – Brussels eff 26OCT19 787-9 replaces previously filed -8
Montreal – Casablanca 
27OCT19 – 14NOV19 767-300ER replaces A330-300, 3 weekly
eff 07DEC19 Increase from 3 to 4 weekly for winter season

Montreal – Rome Routine seasonal suspension from 31DEC19 to 29FEB20; Previously filed 787-8 service to be replaced by following:
28OCT19 – 30NOV19 787-9
02DEC19 – 30DEC19 A330-300
01MAR20 – 27MAR20 A330-300

Montreal – Sao Paulo Guarulhos 
eff 11DEC19 3 weekly 787-9, new route
Montreal – Shanghai Pu Dong eff 27OCT19 787-9 continues to operate this route, replacing -8
Montreal – Tokyo Narita eff 27OCT19 787-9 continues to operate this route, replacing -8
Toronto – Dubai eff 27OCT19 Increase from 3-4 weekly to 5 weekly, 787-9 operating
Toronto – Milan Malpensa eff 27OCT19 Service converted from year-round to summer seasonal. Previously planned 3 weekly 767 in W19 cancelled 
Toronto – Mumbai 
eff 27OCT19 Seasonal service resumption. Service operates 3 weekly from 27OCT19 to 06DEC19, instead of 4 weekly. 777-200LR operating
Toronto – Rome eff 27OCT19 A330-300 replaces previously filed 787-8. Routine seasonal suspension scheduled from 05JAN20
Toronto – Santiago de Chile – Buenos Aires Ezeiza eff 27OCT19 777-300ER replaces 787-9 in NW18, 5-6 weekly
Toronto – Sao Paulo Guarulhos eff 27OCT19 787-9 continues to operate 1 daily, replacing previously filed 777-300ER
Toronto – Seoul Incheon eff 27OCT19 787-8 replaces -9, service operates 6 weekly for entire W19, instead of 4-6 weekly
Vancouver – Auckland eff 12DEC19 4 weekly 787-8, new route
Vancouver – Hong Kong eff 27OCT19 450-seater 777-300ER continues operating in W19, replacing previously filed 787-9

Previously reported rouge changes:
Toronto – Quito eff 08DEC19 3 weekly 767, new route

Dream vacation turns into flier frustration for Calgary family

Provided by Global News – link to full story and video

By Tomasia DaSilva Reporter  Global News

WATCH: A Calgary family is frustrated after a series of mishaps on their dream vacation and the lack of response from Air Canada. Tomasia DaSilva has the airline’s response and your rights as a flier.

A Calgary family is expressing frustration with how Air Canada handled a vacation gone wrong.

The Percival family said they fully expected flight cancellations when a big snowstorm hit Calgary on April 27 but not the nightmare that followed.

“We knew that it was going to be dicey,” Ellen Percival said.

Calgary family speaks to Global News about their vacation that went wrong, and Air Canada’s response.

Calgary family speaks to Global News about their vacation that went wrong, and Air Canada’s response.Global News

After their first flight was cancelled, they were rebooked on another flight the next day — but that one also experienced delays.

“The captain came over [the intercom] and said, ‘We’re very sorry. There’s been a maintenance issue. The maintenance crew forgot to empty the black water tanks.’”

READ MORE: Canada’s air passenger ‘bill of rights’ comes into effect Monday. Here’s what it means for you

The Percivals ended up missing their connection from Los Angeles to San Diego. The airline rebooked them on another flight but because it would have arrived too late to catch their cruise, they decided to rent a car.

They made it to the ship with moments to spare, but their luggage did not.

“Most of our trip, unfortunately, was spent either sitting at piers or begging people to please find our luggage,” Percival said.

The family said after numerous phone calls asking where the luggage was and not getting any answers, they were forced to go to shopping.

“At one point I just said, ‘I don’t even want my luggage. We’re happy in Old Navy. We’re rocking the look. Could you please just find our luggage and send it home,’” Percival said.

The bags were eventually sent to Calgary. Percival said they were wet and damaged but Air Canada was quick to reimburse them for the luggage as well as the clothes they bought while on the trip.

The Calgary family’s luggage arrives in Calgary without them.
The Calgary family’s luggage arrives in Calgary without them.Courtesy: Ellen Percival
Related on Global News site

But it was a different story when they asked for compensation for some of the other things, Percival said.

“Help us out here a little. We’re not asking for tens of thousands of dollars. I’m asking for $300 and something for the rental car, maybe some points back because we didn’t get those flights and the seat selection as we weren’t on the plane,” she said.

Air Canada sent her an email stating weather was to blame for the cancellation of the first flight and also for subsequent flight delays. The airline told her that was out of their control.

“This wasn’t weather,” Percival said. “This was the captain saying that the black water tanks hadn’t been emptied.”

WATCH: Air Canada turbulence: What are the rights of passengers injured on a flight?

Gabor Lukacs, an air passenger rights advocate, told Global News while the weather explanation flies for the first flight, it doesn’t hold up for the second.

“The maintenance issue — that is something entirely within the airline’s control,” Lukacs said. “They were supposed to do an operation that they failed to do. That was the reason that the flight was delayed and therefore, the airline is on the hook for all expenses and all damages.”

Global News reached out to Air Canada with Percival’s complaint. At first, we were told the file was being reviewed. A day later, Percival got an email saying the airline would be paying her for the rental car and it’s currently looking into the other costs.

Lukacs said the airline should have done that before the media got involved.

“I find it very troubling that in this day and age a passenger has to travel with a journalist on their left and a lawyer on their right to actually be treated fairly,” he said.

The Percivals said this didn’t ruin their holiday — they’re just glad Air Canada stepped up.

“I was just looking for, ‘Wow, that must have really sucked for you. We’re so sorry that you had to spend hours and hours of your holiday sitting in piers waiting for your luggage that never came,’” she said.

© 2019 Global News, a division of Corus Entertainment Inc.

Air Canada Launches One-of-a-Kind Pop Up YYCaesar Bar in Calgary This Week

Provided by Air Canada/CNW

  • YYCaesar Bar by Air Canada brings together Caesars, travel & community support for Calgary Firefighters Charitable Foundation
  • Open July 6-14 from 10:00 am to 7:00 pm daily on Stephen Avenue at 117-8th Ave SW

CALGARY, July 5, 2019 /CNW Telbec/ – Air Canada today announced its YYCaesar Bar will pop-up in Calgary during Stampede week, offering Calgarians and visitors alike the opportunity to sample several varieties of Canada’s national cocktail, take-off on an Air Canada flight through a virtual reality experience, and help support the important work of the Calgary Firefighters Charitable Foundation. People will also have the chance to win two tickets daily to any Air Canada destination.  YYCaesar Bar by Air Canada pops up from Saturday, July 6 until Sunday, July 14.

Air Canada Launches One-of-a-Kind Pop Up YYCaesar Bar in Calgary This Week
Air Canada Launches One-of-a-Kind Pop Up YYCaesar Bar in Calgary This Week

“We are delighted to bring visitors from across Canada and around the world to the Stampede and Calgary’s city-wide celebration. We can’t think of a better occasion to launch our one-of-a-kind YYCaesar Bar pop-up, right in the downtown core where the legendary Caesar was originally created 50 years ago,” said Ferio Pugliese, Air Canada’s Senior Vice President – Air Canada Express & Government Relations.   

“Building on our more than 80-year history and our long-standing commitment to serving Calgary and the rest of Alberta, we look forward to welcoming even more people to our award winning hospitality and invite everyone to explore the more than 200 destinations we fly to globally, including 59 directly from Calgary,” concluded Ferio.

“The Calgary Firefighters Charitable Foundation, or CF2, is proud to announce our partnership with Air Canada. Funds raised through YYCaesar Bar by Air Canada will support our SAFE (Support After Fires and Emergencies) program initiatives,” says President Mike Henson. “Calgary Firefighters Charitable Foundation’s (CF2’s) mission is to serve and assist our citizens in their time of need. Our programs provide our citizens with resource information, education and/or financial assistance after an emergency – we are not done when the trucks leave, we are only beginning.” 

YYCaesar Bar by Air Canada Caesar choices:

In addition to the classic Caesar originally created by Calgary’s Walter Chell, YYCaesar Bar by Air Canada will also present customized Caesars inspired by the Calgary Flames, Canada’s Olympic and Paralympic Athletes, and a modern twist on the original.

Caesars are priced at $7.00 each with a portion of proceeds from every Caesar sold going to support the Calgary Firefighters Charitable Foundation to support their critical work keeping Calgarians safe and resilient.

Where and When:

  • 117-8th Ave SW on Stephen Avenue between 1st St SW and Centre
  • Open to the public from Sat., July 6 to Sun., July 14 from 10:00 am to 7:00 pm daily

Five Fast Facts About Air Canada in Calgary:

  • Direct flights to 59 destinations, including London Heathrow and Frankfurt year-round, and Tokyo Narita during spring and summer, plus newly announced route to Terrace-Kitimat beginning this fall
  • Air Canada’s flights represent 6.9 million seats at Calgary
  • 2,750 proud employees based in Alberta
  • Spends $515 million in Alberta annually
  • Supports numerous organizations who help children’s health and help alleviate poverty, including the yearly Dreams Take Flights Calgary that provides a magical trip-of-a-lifetime to children