Tag: Toronto Pearson YYZ

“Stink Fruit” Cargo Spoiled An Air Canada Flight

News provided by Yahoo Finance & Freightwaves

Benzinga October 9, 2019

An Air Canada Rouge flight returned to Vancouver after the Boeing 767-300’s cabin filled with the odor from a shipment of durian fruit – whose odor is often compared to rotting meat.

Details from the flight on Air Canada‘s (TSX:AC)  low-cost subsidiary emerged in the incident report provided to FreightWaves by the Transportation Safety Board of Canada (TSBC) on October 8.  

The troubles arose shortly after the 767 took off from Vancouver International Airport on September 17 with 245 passengers and eight crew, destined for Montreal. Crew members first noticed a “strong odor” while the aircraft was at 7,000 feet above sea level, according to the TSBC report.

The flight crew leveled off at 25,000 feet to troubleshoot the problem after failing to clear the smell from the cabin. They then declared a PAN-PAN, indicating an urgent but not immediately dangerous situation, “donned their oxygen masks and returned to land” in Vancouver, the TSBC report said.

The durian shipment in the forward cargo compartment was identified as the source of the odor and removed from the flight. The aircraft then returned to service. No injuries were reported.

Final thoughts:

The incident aboard the Air Canada Rouge flight isn’t the first time durian has caused problems as a cargo. The smell from two metric tons led to a temporary grounding of a flight in Indonesia in November 2018. 

Needless to say, the airline probably will think twice before accepting a shipment of the prized but noxious fruit. 

Toronto Pearson releases results of Canada’s first airport workforce survey

Provided by the Greater Toronto Airports Authority/CNW

Airport workers optimistic about their futures at Canada’s largest airport, note challenges in commuting to work

TORONTO, Oct. 3, 2019 /CNW/ – Toronto Pearson today released a summary report of the first ever multi-employer workforce survey conducted at a Canadian airport. The report was developed in cooperation with the Peel-Halton Workforce Development Group and Northstar Research Partners. The survey, conducted in collaboration with the Toronto Airport Workers Council (TAWC), resulted in the collection of 3,582 survey responses1 from employees across Pearson.

The findings in the report, titled “Understanding the Pearson workforce,” suggest that the 50,000 people who work at Pearson for over 400 companies reflect Canada’s diversity. Employees see Pearson as a place where they can build their careers and feel that working at Pearson is a point of pride.

The data from the survey indicates areas for future work and collaboration among the GTAA, employers, unions and other stakeholders. While results support a general finding that Pearson provides good, stable employment opportunities for thousands of employees, there are elements of employment precarity within the airport work environment, particularly for those who work part-time and for minimum wage. Moreover, employees’ desire for enhanced transit connections to and from the airport emerged as a clear theme.

Primary findings of the survey include:

  • Pearson’s employees are diverse in terms of age, immigration status, ethnicity, education levels and family make-up.
  • Pearson provides a strong and stable work environment with opportunities for employee growth and development, and this is reflected in employee satisfaction and attitudes toward working at the airport.
  • Employees view Pearson as a workplace that provides opportunity for advancement and career growth. The majority of employees believe that Pearson provides not only a good job today, but also opportunity to grow and advance, and although they express a desire to advance from their current jobs, they want to stay at the airport in their next role. This extends to those with elements of precarity in their work arrangements, such as minimum wage and part-time work.

In addition to the above, it was found that commuting represents a primary challenge for the workforce at Pearson, with an average daily commute time of two hours. The majority of respondents commute by car to Pearson, even if they live close to the airport, and most employees feel that they do not have viable transit options for their commute.

With the aim of giving more employees access to transit, the GTAA has partnered with Metrolinx on an innovative pilot fare program that aims to help Pearson employees choose GO Transit as an alternative to driving for their daily commute to and from the airport. The pilot, funded by the GTAA, will begin in late 2019 and is a measurable step toward addressing some of the transit-related learnings gleaned from the workforce survey.

“The results of Canada’s first ever airport workforce survey are heartening in that they reinforce what most people who work at Pearson already know—the airport is dynamic, the workforce is diverse, and rewarding, long-term careers are built here,” says Howard Eng, President and CEO, Greater Toronto Airports Authority. “The survey results also point to avenues that require further exploration, including determining, in cooperation with employers and unions, ways in which employees can be provided with more growth opportunities, as well as giving workers more choice when it comes to transit options to and from the airport.”

“Pearson is a small city, with some 50,000 people working for hundreds of companies,” says Steven Tufts, Spokesperson for TAWC. “We’re pleased with the collaborative approach that Pearson is taking to understanding the demographic profile of Pearson’s workforce and we’re looking forward to continuing in that spirit of collaboration as we explore future work based on these results, particularly with regard to addressing precarity and improving transit options for Pearson employees.”

The survey and summary report represent the latest step in a plan developed in consultation with TAWC. Upcoming work, informed by these survey results, will focus on sharing the survey results with a variety of stakeholders and exploring programs and potential policy interventions to respond to what employees have said about their desire to grow their careers.

To view the summary report, “Understanding the Pearson workforce: Canada’s first airport workforce survey,” including a series of infographics highlighting key results, please visit www.torontopearson.com/workforce.

Toronto’s airport train to shift to another part of Union Station as part of revamp that winds down airport link as service separate from GO Transit

News provided by The Globe and Mail – link to full story and updates

25 September 2019 by Oliver Moore, Urban Affairs Reporter

Toronto’s airport train will shift to another part of Union Station, leaving superfluous the award-winning spot built for it only a few years ago, as part of a revamp that winds down the airport link as a service separate from GO Transit.

The shift is the last act in the long evolution of a train Metrolinx launched as a high-priced boutique service, hoping it would become a profit-maker that might eventually be spun off.

The provincial transit agency says the changes are connected to a broader expansion of GO rail service, one that requires a shuffling within Union Station of which lines use which tracks.

One result is that the Union Pearson Express will load in a different part of the station – leaving the soaring Zeidler-designed wood space where the train now stops to find a new use – and its unique rolling stock will be replaced gradually by regular GO trains.

While some UPX trains will still run express, with only two stations between the downtown and the airport, others will feature more stops along the way. Some trains may also continue beyond the airport, or begin east of downtown, linking the service into the broader GO offerings.

“There’s both good and bad here,” said Cameron MacLeod, executive director of the transit-advocacy group CodeRedTO. “It’s unfortunate that we have to spend a lot of money to repair old decisions. It’s a good reminder that we have to be careful.”

Metrolinx president and chief executive officer Phil Verster was unavailable to comment in person on Wednesday. In a statement, he said that the agency is “planning now for a future UP Express service that is more frequent and also has some journeys that are quicker than today.”

The shift was first reported by the Toronto Star, which obtained a February report detailing these and other possible changes. Some options in the 36-page report are no longer on the table, the agency said Wednesday, including a pedestrian bridge at Union Station to the new UP Express platform that would have added considerable time to the journey of UPX passengers.

“It should’ve been GO right from the start,” Toronto Councillor Josh Matlow said. “It should never have been a high-priced boutique service. It should always have been a more affordable GO line serving the average residents of Toronto and the [area] and I hope this is a lesson learned.”

Metrolinx spokeswoman Anne Marie Aikins acknowledged that the UPX had demonstrated the problem of trying to mesh a public transit model with a service aimed deliberately at wealthier passengers.

“I think trying to create a public-transit service that caters to a very specific niche audience is difficult,” she said. “I think when the price dropped, we changed the business model at that point to turn it into public transit.”

The UPX launched in 2015 as a specialized service, with premium fares that were supposed to cover operating expenses. The trains were nicer than regular GO rolling stock, staff wore UPX-specific retro uniforms and passengers got a free on-board magazine to peruse.

Surveys by Metrolinx showed the service was popular among those who rode it. But the train hemorrhaged money in the initial period, with few willing to pay the high prices.

To transit consultant Jarrett Walker, the train was an example of “elite projection,” which occurs when political leaders or other influential people assume that a service they find valuable will automatically have broader appeal.

The government eventually slashed fares. Ridership jumped, with the train also starting to attract substantial numbers of commuters. From there, step by step, the uniqueness of the UPX has been chipped away.

Its president was removed and its operations were put under the GO umbrella. The uniforms became less eye-catching. The magazine was axed. And now it is set to disappear entirely as a separate offering.

Complaint says Air Canada forced girl, 12, to remove hijab

News provided by The Star – link to full story & updates

By Josh Rubin Business Reporter Mon., Sept. 23, 2019

A Muslim advocacy group is launching a formal civil rights complaint against Air Canada after a “traumatized” 12-year-old California girl was asked to remove her hijab before a San Francisco to Toronto flight in August.

The Council on American Islamic Relations (CAIR) says Fatima Abdelrahman and her family want to make sure the airline has changed its policies and training so the same thing doesn’t happen again, and also want the airline to issue a formal, written apology.

“She wants to make sure this doesn’t happen to anyone again. They need to treat all their passengers with dignity,” said Ammad Rafiqi, civil rights and legal services co-ordinator at CAIR’s San Francisco-area office.

Air Canada didn’t immediately reply to a Star request for comment.

An Aug. 19th email from Air Canada to the Abdelrahman family said that in the wake of the incident, the airline had “updated” its policies and stressed to staff that hijabs don’t need to be removed. The only garments which need to be removed as part of ID checks are those which cover the wearer’s face.

“We have made it clear to all of our airport agents and their management teams that religious garments such as hijabs, turbans and other headscarves are not required to be removed as they do not obstruct the customer’s face from identification. The update also clarifies that should a passenger be wearing a garment which must be removed in order to verify identity, that it must be done in a private space away from the boarding gate/desk area,” the letter said.

An Air Canada employee asked Abdelrahman, who was travelling to Toronto with the American national junior squash team, to remove her hijab as part of an ID check before boarding the August flight, said CAIR’s complaint. Other employees told her she needed to remove it because she wasn’t wearing the hijab in her passport photo. Instead of allowing Abdelrahman’s request to take the hijab off in a private area, CAIR said, she was forced to remove it in front of other passengers.

“This happened on the jetway, while other passengers were walking past and boarding. They didn’t respect her request for privacy,” said Rafiqi in an interview with the Star. The incident violated U.S. and California civil rights law, the complaint alleges.

‘It’s the greatest job in the world’: Captain flies retirement flight with brother as co-pilot

News provided by CTV News – link to full story

Tom Podolec, CTV News Toronto, Saturday, September 21, 2019

After 40 years and five months of flying with Air Canada, Captain Paul Albers piloted his last commercial flight Wednesday.

But this was no ordinary retirement flight.

“What made this particularly special, I was joined in the flight deck by my brother, First Officer Andre Albers,” Captain Paul Albers said.

Both brothers are Boeing 787 Dreamliner pilots with Air Canada and say that this flight was extra special. First Officer Andre Albers was thrilled at the opportunity of sharing his brother’s retirement flight with him, saying it was an experience of a lifetime.

pilot brothers
Captain Paul Albers and his brother First Officer Andre Albers are seen here. (Gaby Blanke)

It’s not the first time they’ve shared the cockpit together, “we’ve flown together on approximately 25-28 flights, but to actually be able to do your brother’s retirement flight is a dream, a dream come true.”

The last flight for Captain Albers was Air Canada 857 from London to Toronto.

On their approach to Toronto Pearson Airport several air traffic controllers passed on their well wishes as they travelled through their area.

A NAV CANADA controller at Toronto Pearson tower remarked, “Captain, I just wanted to let you know, it’s been my honour and pleasure to work with you these many years, hope you enjoy yourself.” Captain Albers replied, “Thank you so much for your comments, certainly enjoyed flying in and out of Toronto.”

Captain Paul Albers poses for the camera onboard his last commerical flight before retirement. (Gaby Blanke)

When Captain Albers departed his aircraft for the last time he said almost all the passengers waited to see him off.

“The majority shook my hand, nothing but kind words, it was extremely emotional for me to hear the people that I’ve flown around the world appreciate what I’ve done.”

Albers has a strong love for flying and says looking towards retirement hasn’t been easy. “My emotions kicked in about a month ago,” he said.

“I’ve had to come to terms with the fact that one minute I’m flying a fantastic modern airplane to great places in the world and as of today I’m no longer an Air Canada captain.”

Captain Paul Albers and his brother First Officer Andre Albers are seen here inside the cockpit of a Boeing 787 Dreamliner. (Tim Fisher)

As he reflected on his long career, he says two highlights come to mind. “My upgrade to captain seat was certainly one of the big high points, most definitely.”

“To go from being a First Officer to being in command of an aircraft is quite a big step,” he added. “Second highlight would be, today, doing this flight, my last flight with my brother”

Albers says he is happy to be retiring but says “I’m also going to miss flying.” 

“It’s the greatest job in the world, greatest job in the world.”


Captain Paul Albers and First Officer Andre Albers are seen here inside Toronto Pearson International Airport. (Gaby Blanke)

Lufthansa Group to offer five Canadian gateways in 2020 with Ottawa as new addition

Provided by Lufthansa Group/CNW

  • Lufthansa begins flights to and from Ottawa, Canada – Frankfurt, Germany
  • Canadian passengers will have increased opportunities to experience Lufthansa Group carriers when traveling to Europe and beyond

EAST MEADOW, NY, Sept. 10, 2019 /CNW/ – Great news is coming for Lufthansa Group passengers in the Canadian capital. The group, Europe’s largest aviation company, will increase its number of gateways in Canada, commencing service from Ottawa to Frankfurt, Germany. On May 16th, 2020, Ottawa joins the four other Lufthansa Group Canadian gateways: Toronto, Montreal, Vancouver and Calgary.

The new Ottawa route, beginning on May 16, 2020 and lasting until October 24, 2020, will be a summer seasonal flight with an Airbus A340-300 offering a seat configuration of 30 Business Class seats, 28 Premium Economy Class Seats and 221 Economy Class seats. The flight will operate five times per week, on Mondays, Tuesdays, Thursdays, Saturdays and Sundays. LH 473 will depart Ottawa at 5:50pm and arrive the following day at Lufthansa’s Frankfurt hub at 7:15am. The return flight from Frankfurt – LH 472 – will depart at 1:45pm and arrive back in Ottawa at 4:05pm. All times are local.

“These are exciting times for the Lufthansa Group and its expansion, growth and increased capacity in North America. We have been serving Canada for over six decades and the ongoing expansion of our airlines flying to the region, especially the addition of the new Ottawa – Frankfurt route, underscores the Lufthansa Group’s ever-increasing commitment to the Canadian market, its economy and our customers,” said Hans DeHaan, Senior Director of Sales Canada, Lufthansa Group.

Onboard Experience

Lufthansa’s Ottawa service employs the Airbus A330-300 in a three-class cabin configuration. The aircraft includes 30 Business Class, 28 Premium Economy and 221 Economy Class seats to accommodate a total of 279 passengers. Lufthansa’s state-of-the-art aircraft offers customers an onboard experience that includes comfortable seating in all classes, acclaimed culinary offerings, a plethora of in-flight entertainment operations and Wi-Fi throughout the entire journey. As the only five-star-rated airline in the Western Hemisphere (certified by Skytrax), Lufthansa is one of a select group of airlines worldwide to earn the coveted rating.

Frankfurt, Germany’s most international city, offers a rich culture and history, with a population of about 5.6 million. The Frankfurt Rhine-Main metropolitan region is one of Europe’s leading economic centers and a popular travel destination. It is home to a wide range of tourist attractions and sights, including world-class ballet, opera, theaters and art exhibitions. As Germany’s fifth largest city, it is the nation’s financial powerhouse—home to the German Central Bank and the European Central bank, which manages the euro. It is also the gateway to Germany’s robust hi-tech scene.

The Lufthansa Group – with its airlines Austrian Airlines, Brussels Airlines, Edelweiss, Eurowings and Swiss International Air Lines – as well as its Star Alliance and joint venture partner Air Canada, additionally offer a large range of options to fly from Canada to Europe and beyond.  Passengers specifically arriving in Frankfurt can connect to over 1,300 destinations worldwide through Lufthansa Group carriers and Star Alliance partners—the world’s largest airline network.

Aside from the new Ottawa route, the Lufthansa Group also serves four other Canadian gateways:

Lufthansa Group in Montreal
Beginning in March 2020, Brussels Airlines will launch its new, non-stop seasonal service between Montréal, Quebec and Brussels, Belgium. With Brussels’ new gateway in Montreal, Lufthansa Group’s passenger airlines will be fully represented in this region, joining Austrian, which was successfully introduced to Montreal in April 2019, as well as Lufthansa and SWISS.

Lufthansa Group in Toronto
Lufthansa offers year-round, daily flights from Toronto to its two hubs in Frankfurt and Munich.

Lufthansa Group in Vancouver
Lufthansa and Edelweiss (a subsidiary of SWISS) fly to Vancouver. Lufthansa flies daily from Vancouver to its two main hubs in Frankfurt and Munich, while Edelweiss offers service from Vancouver to Zurich on a seasonal basis.

Lufthansa Group in Calgary
SWISS’s subsidiary, Edelweiss, offers seasonal flights from Calgary to Zurich. The next timetable runs from May – August 2020.

The New Service in Brief
2020 Summer Schedule (May 16th, 2020 – October 24th, 2020) in local time

LH473OttawaFrankfurt17:5007:15 (+1)Mon,Tu,Thu,Sat,

WestJet cancels 10 Sask. flights to sunny locations after Max 8 grounding continues

News provided by CBC News – link to full story and updates

Flights to Phoenix, Cancun, Puerto Vallarta affected, not known when flights will return to normal

CBC News · Posted: Sep 10, 2019

A Boeing 737 Max 8 in Westjet’s hangar in Calgary. (Mia Sheldon/CBC)

Saskatchewan travellers looking to fly south for the winter this year might be in for a bumpy ride.

This week, WestJet announced flight cancellations from airports in Regina and Saskatoon. 

The company blamed the disruptions on Boeing’s 737 Max 8 jets. The planes were pulled from service by Transport Canada after 346 people were killed in crashes involving Indonesia’s Lion Air in 2018 and Ethiopian Airlines in March of this year. Both incidents involved the Max 8.

“Guests who hold a current reservation impacted by this update will be notified proactively if there are changes to their itinerary,” wrote WestJet spokesperson Morgan Bell. “Where possible, we will work to substitute other aircraft directly onto a route and will not impact a guests itinerary so notifications will not be necessary.”

The following flights will be affected:

  • Saskatoon-Phoenix: Three weekly flights suspended.
  • Regina-Orlando: One weekly flight suspended.
  • Regina-Phoenix: Three weekly flights suspended.
  • Regina-Cancun: suspended one weekly flight in November. WestJet will operate one weekly flight in December.
  • Regina–Puerto Vallarta: One weekly flight suspended. WestJet will continue to operate once weekly in November. Two weekly flights will be suspended in December.

Air Canada and Sunwing had already announced plans to pull all Max 8s from its schedule until next year.

WestJet said the suspensions are temporary and that flights will resume once the Max 8 is cleared to return to service. However, that won’t happen until January 5, at the earliest. 

Transport Canada hasn’t said when the ban will be lifted.

Boeing says a system designed to help keep the Max 8 stable seemed to be a factor in each crash.

Many other governing bodies, including China, the United States and the European aviation authority, have banned the planes from their airspace.

WestJet currently owns 13 Max 8 jets, accounting for 10 per cent of its fleet.

Many other flights from Calgary, Winnipeg and Toronto have also been affected.

With files from Ian Hanomansing

Canadian passengers scramble after British Airways cancels flights due to strike

News provided by BNN Bloomberg – link to full story and updates

The Associated Press, 9 September 2019

WATCH: Video

British Airways Pilots’ Two-Day Strike Grounds Nearly All Flights

LONDON — Canadian travel agencies are scrambling to help passengers whose British Airways flights have been cancelled on Monday and Tuesday after a pilots strike grounded the global carrier.

The airline says more than a dozen flights between Canada and London are slated to be cancelled over the two days, affecting about 3,500 passengers based on the size of the scheduled aircraft.

Toronto’s Pearson International Airport is most impacted with four flights each day. One arrival and one departure are cancelled over the two days in Montreal, Vancouver and Calgary.

“Customers were sent email notifications if they have been affected,” British Airways said in an advisory to travel agents.

Passengers can receive refunds or rebook for later flights. They may also be able to rebook on partner airlines such as American Airlines, Finnair and Aer Lingus, if seats are available.

Toronto travel agency TTI Travel says some customers have called to inquire but there doesn’t appear to be any alarm.

“We’ve been looking at flights and trying to re-accommodate them and make some decisions around how we support them and what those options are,” said TTI vice-president Lucy Lavigna.

Air Canada says it has added larger aircraft on the route between Toronto and London-Heathrow to accommodate increased demand it has seen in recent days.

“Last night we operated one flight on the route (we have four flights daily) with a 400-seat, Boeing 777 instead of the scheduled 298-seat Boeing 787-9, and will do the same tonight,” said spokesman Peter Fitzpatrick by email.

“That makes for a total of about 400 extra seats in the market. We continue to monitor the situation, but there are no plans for additional capacity at this time, in part because our aircraft are already committed under the existing schedule.”

WestJet Airlines said it’s “business as usual” for the Calgary-based airline.

British Airways cancelled almost all its flights for 48 hours, affecting as many as 195,000 travellers, due to a strike by pilots over pay.

The U.K.’s flagship carrier said in a statement Monday that it had “no way of predicting how many (pilots) would come to work or which aircraft they are qualified to fly.”

As a result, it said it had “no option but to cancel nearly 100 per cent” of its flights for the duration of the strike.

“We have supplemented our fleet by using aircraft and crew from other airlines (wet-leasing) and working with our partner airlines to schedule larger aircraft to take the maximum number of customers,” said the trade support website that details customer guidelines.

British Airways operates up to 850 flights a day. London’s sprawling Heathrow Airport was most affected by the work stoppage as it is the airline’s hub and is used for many of the company’s long-haul international flights.

The departure area at Heathrow Terminal 5 was almost empty, with only a handful of BA flights set to leave on Monday.

There were no queues at any of the check-in desks or security gates and only a handful of people waiting on benches. The terminal is typically quite busy.

British Airways said it stands ready to return to talks with the pilots’ union, Balpa, and that it has offered all affected customers full refunds or the option to rebook. The airline had been preparing for weeks for the strike, giving travellers advanced notice.

“We understand the frustration and disruption Balpa’s strike action has caused our customers,” it said.

“After many months of trying to resolve the pay dispute, we are extremely sorry that it has come to this.”

British Airways says it has offered pilots an 11.5 per cent pay raise over three years but the union says its members want a bigger share of the company’s profits.

The union accuses British Airways of making big profits at the expense of workers who made sacrifices during hard times. British Airways’ parent company, IAG, made a net profit of 2.9 billion euros (US$3.2 billion) last year.

Union leader Brian Strutton said pilots are determined to be heard.

“They’ve previously taken big pay cuts to help the company through hard times. Now BA is making billions of pounds of profit, its pilots have made a fair, reasonable and affordable claim for pay and benefits.”

A further strike is penciled in for Sept. 27.

— With files from The Canadian Press

Flair Airlines Reports 92% Load Factor for Summer 2019

Provided by Flair Airlines/Globe Newswire

Edmonton, Alberta, Sept. 05, 2019 (GLOBE NEWSWIRE) — Flair Airlines, Canada’s only truly independent low cost airline, is pleased to report an average passenger load factor of 92% for July & August 2019. 

“We are delighted with the rapidly growing number of Canadians who have flocked to Flair this summer” said CEO Jim Scott. He continued ,“After only one year as an exclusively scheduled carrier we have established Flair as the place to go for low fares, great service and are already recognizing many return customers.”

During the summer, Edmonton-based Flair flew from Vancouver, Abbotsford, Kelowna, Edmonton, Calgary, Winnipeg, Toronto and Halifax. Flair successfully initiated daily non-stop service between Toronto (YYZ) and Vancouver as well as between Toronto and Calgary.

Over the last few months, as part of it’s fleet renewal program, Flair has added three newer Boeing 737-800NG aircraft and is gradually phasing out it’s older B737-400’s. All three additions sport Flair’s distinctive new livery and logo.

By next summer Flair plans to be operating a single-type fleet of B737-800 NG‘s, which are more fuel efficient and also have longer range capabilities. Flair’s unified fleet will open up a number of exciting southern destinations offered at accessible rates.

While Flair’s year-to-date on-time performance has been one of the best in Canada, the younger aircraft should serve to make it even better.

The Air Canada Café Opens at Toronto Pearson, Providing Customers an Eye-Opening Airport Coffee Experience

Provided by Air Canada/CNW

WATCH: A video tour of the new Air Canada Café

MONTREAL, Sept. 5, 2019 /CNW Telbec/ – Air Canada is serving up its newest offering for premium customers with the opening of the Air Canada Café at Toronto Pearson International Airport. Conveniently located in the domestic gate area, the café will offer customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type setting.

Conveniently located in the domestic gate area, the Air Canada Café will offer customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type setting. (CNW Group/Air Canada)
Conveniently located in the domestic gate area, the Air Canada Café will offer customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type setting. (CNW Group/Air Canada)

“We are thrilled to unveil this innovative product, one we are sure will create buzz not only for our customers, but the entire industry. Air Canada’s premium clientele will have access to this new Café, revolutionizing the coffee shop experience at Toronto Pearson. It will offer a wide selection of beverages and food that can be taken to go,” said Andrew Yiu, Vice President, Product at Air Canada.

Passengers will be able to visit the Barista Station for freshly squeezed orange juice, a wide selection of Lavazza Coffee, cold brew mocktails, specialty hot drinks or Lavazza Cold Brew. A self-serve station will offer Greenhouse Juice products such as kombuchas and a variety of organic, cold-press juices available in individual-size bottles, coffee, tea, flavoured waters, soft drinks and other non-alcoholic beverages.  Other items such as Lindt truffle chocolates, OKA fine cheese and Gouter premium pastries will also be offered.

Before 11 a.m., passengers will be able to enjoy a selection of breakfast foods such as yogurt, fresh fruits and pastries. After 11 a.m., the Café will offer an assortment of freshly prepared salads, sandwiches, cheeses and more. It will offer complimentary Wi-fi and access to digital newspapers and magazines in partnership with PressReader, which makes the content of more than 7,000 newspapers and magazines in 60 languages.

A highlight of the Café will be a large mural by Canadian artist Shawn Evans of the places he has lived and travelled. The painting draws upon his memories to evoke the deep and immense spaces found under the prairie sky, to the mountainous regions of the West, to the streetscapes of Toronto.

The Air Canada Café officially opens on Friday, Sept 6 and will complement the existing Maple Leaf Lounges at Toronto Pearson International Airport. It is located at gate D20 and will be open all day seven days a week. It offers comfortable seating for 109 customers, power and USB ports throughout the Café, washrooms and a customer service desk staffed by Premium Agents.