Low-cost carrier takes on Swoop in battle for best deals
ZEBA KHAN – February 5, 2020
Flair Airlines is offering a three-month unlimited travel pass as competition in the discount air space heats up.
Flair’s Go Travel Pass, which runs from Feb. 13 to May 13, offers two options. The basic pass for $499 allows unlimited travel for three months with Fridays and Sundays excluded and some blackout days. The unlimited pass offers unlimited travel for all days of the week at $699 with no blackout dates.
The airline travels to Vancouver, Abbotsford, Kelowna, Calgary, Edmonton, Winnipeg and Toronto. It does not fly to Quebec.
“We are thrilled to offer our passengers the freedom and flexibility to travel with our unlimited pass. Whether you are a student who needs to visit home, a small business owner on a budget, a family needing to connect or an adventure seeker looking for your next thrill; all Canadians deserve to travel without hesitation,” Sarah Riches, director of commercial for Flair Airlines said in a press release Wednesday.
Flair is one of only two ultra-low cost airlines in Canada. WestJet affiliate Swoop Airlines is the second.
And competition has been fierce. Earlier this month Swoop held a loonie seat sale where the base cost for a seat was only a dollar before taxes, fees and extras.
Last year the Competition Bureau launched an investigation into Swoop over allegations that “predatory pricing” was used to try to crowd Flair out of some routes.
Flair last year sold a stake of its company to a U.S. private investment firm in a bid to boost its fleet to compete against its rival.
In less than two years, Canada’s ultra-low-cost carrier embraced a milestone achievement
CALGARY, Jan. 6, 2020 /CNW/ – Over the weekend, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Ltd., proudly announced that it has carried two million travellers since its first flight took off in June 2018. To commemorate this milestone achievement, Swoop presented an unsuspecting guest with a round-trip flight to anywhere Swoop flies. The lucky traveller, Travis Pickering, was surprised by Swoop on-board a flight from Edmonton International Airport (EIA) to McCarran International Airport with his wife and two children.
“Reaching this milestone of having flown two million travellers in this short timeframe affirms the need for Canadians to have affordable air travel options,” said Shane Workman, Head of Flight Operations, Swoop. “Swoop is humbled for the opportunity to be part of so many Canadians’ travel plans. Whether they were travelling to visit family, take a vacation or for business, we are honoured that Swoop has been the airline of choice for two million travellers.”
Since its launch, Swoop’s network has grown to serve 14 domestic, 10 transborder and four international markets, rapidly expanding the airline’s network across North America. Fulfilling a need in the Canadian marketplace, Swoop continues to make a positive impact in the aviation industry, becoming Canada’s leading domestic, transborder and international ultra-low-cost carrier, with the new 2020 summer schedule set to increase Swoop’s frequency to 328 ultra-low fare weekly flights.
The low-cost, unbundled model that Swoop has introduced to the Canadian air travel landscape, ensures fares remain ultra-low, with a base fare that starts with just the seat, giving travellers the power to add the things they want, and nothing they don’t.
In addition to the round-trip flight giveaway, Swoop also provided all travellers on the flight from Edmonton to Las Vegas with cookies, champagne and some fun Swoop swag. You can watch the surprise and celebration here: https://youtu.be/vbet2z1-xag
“Congratulations to Swoop on its great milestone. We’re happy that Edmonton International Airport can share in this achievement,” said Tom Ruth, president & CEO for EIA. “We look forward to Swoop’s continued success offering more flights to more places for our passengers.”
“Since launching Las Vegas routes in 2018, Swoop has been an incredible partner in expanding affordable opportunities for Canadians to experience our world-class destination,” said Chris Jones, chief marketing officer for McCarran International Airport. “In 2019, we celebrated serving 50 million passengers for the first time in a single year thanks in part to Swoop passengers. We are honored to return the favor by helping to welcome its 2 millionth passenger.”
“Swoop has been a welcome addition to the Las Vegas market and we are proud to celebrate this milestone with them,” said H. Fletch Brunelle, vice president of marketing for the Las Vegas Convention and Visitors Authority. “Canada is our number one source for international visitors and it’s important to have convenient and affordable service to Las Vegas through airlines like Swoop to further encourage Canadians to visit. With nearly $17 billion in new development including new resorts, convention and meeting space, sports and entertainment venues and more, there’s no better time to visit Las Vegas. The airline has been a great partner for us, and we’re excited to continue working with them to increase connectivity to showcase all the new amenities the destination has to offer.”
The past 18 months has seen Swoop grow tremendously. From an initial fleet of three aircraft and a network of five Canadian cities, the airline now boasts nine aircraft and service to 20 destinations throughout Canada, the U.S., Mexico and the Caribbean. Swoop also has plans for additional fleet and service to more destinations in 2020.
The ultra-low fare airline adds increased service and three new destinations to its network
CALGARY, Dec. 13, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Ltd., released its 2020 summer schedule, announcing increased service and three new destinations. Starting in April 2020, Swoop’s newest routes will take travellers to two new domestic destinations including Victoria, Kamloops, and one U.S. destination, San Diego.
With summer being a busy travel season for Canadians, Swoop is also increasing its weekly frequency service between many markets including Hamilton to Winnipeg, Edmonton to Abbotsford, and Abbotsford to Winnipeg.
“In only 18 months, Swoop has experienced significant growth, and we are excited to continue this momentum with the release of our 2020 summer schedule,” said Steven Greenway, President, Swoop. “By introducing Swoop to more markets, we are achieving our mission of providing Canadians with accessible summer travel opportunities throughout North America.”
Highlights of Swoop’s 2020 summer schedule includes service between:
Edmonton-Kamloops up to four times weekly
Winnipeg-London up to four times weekly
Winnipeg-Victoria up to five times weekly
Edmonton-San Diego up to three times weekly
Edmonton-Abbotsford from 16 times weekly, to 24 times weekly
Hamilton-Winnipeg, from six times weekly, to 10 times weekly
Abbotsford to Winnipeg, from four times weekly, to daily
Since its June 2018 launch, Swoop’s summer network has grown to serve 14 domestic, 10 transborder and four international markets, rapidly expanding the airline’s network across North America. Fulfilling a need in the Canadian marketplace, Swoop continues to make a positive impact on the aviation industry, becoming Canada’s leading domestic, transborder and international ultra-low-cost carrier, with the new schedule set to increase Swoop’s frequency to 328 ultra-low fare weekly flights.
“We are very pleased to welcome Swoop to Victoria International Airport with new service to Winnipeg,” said Geoff Dickson, President and CEO, Victoria Airport Authority. “We are one of the lowest cost airports in Canada and that makes us a natural fit with the low-cost business model of Swoop. We look forward to a growing partnership and welcome the new destination and travel options for our local community and visitors to our region.”
“We’re glad to see Swoop’s growth plan includes increased service for Edmonton International Airport,” said Tom Ruth, President and CEO, Edmonton International Airport. “We look forward to more flights both for the Edmonton Metro Region and for other communities to come here and experience our great area.”
“Winnipeg Richardson International Airport travellers will have more options this summer thanks to two new direct routes from Swoop,” said Barry Rempel, President and CEO, Winnipeg Airports Authority. “We are pleased to grow our partnership with Swoop as they continue to expand our community’s connectivity, giving travellers new places to discover and bringing more people to Winnipeg to explore everything our city has to offer.”
“Expanding flight services and destinations continues to be a priority for us at San Diego International Airport,” said Kim Becker, President and CEO, San Diego County Regional Airport Authority. “We are proud and excited to welcome Swoop with service to Edmonton as our newest travel destination, bringing even more offerings to our passengers in San Diego and Canada.”
“We are very pleased to welcome Swoop to Kamloops Airport this coming summer season,” said Ed Ratuski, Managing Director, Kamloops Airport. “The return of service between Kamloops and Edmonton will be welcomed by our community and offer great opportunities for adventures on both ends of the route.”
Swoop’s unbundled model ensures fares remain ultra-low, with a base fare that starts with just the seat, giving travellers the power to add the things they want, and nothing they don’t.
Flights are now available for booking through until October 24, 2020. To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com or connect with Swoop on Facebook, Twitter, Instagram.
New from Edmonton (Canada) every Monday and Thursday non-stop to Frankfurt
Reinstates Halifax (Canada) and Seattle (USA) flights to Munich
New design: Condor unveils new aircraft tail logo
Frankfurt, December 3, 2019 – Condor announces its new North American 2020 summer flight schedule. Germany’s leading leisure airline will be flying non-stop from Frankfurt to Edmonton in Canada for the first time as of June 2020. Flights to the capital of the Canadian province of Alberta can be booked from approximately $516 CAD, per person one-way and are offered every Monday and Thursday. In addition, long-haul destinations from Halifax, Canada and Seattle to Munich will return to Condor’s flight schedule again in summer 2020, with a Boeing 767 stationed in Munich as of May 2020. Condor flies to the Bavarian state capital from Halifax in Canada on Fridays and Wednesdays and from Seattle (USA) on Tuesdays, Thursdays and Saturdays.
New destination from Frankfurt: Edmonton
With the inclusion of the Canadian city of Edmonton in the 2020 summer flight schedule, Condor’s Canada services will be expanded to a total of six destinations: In addition to Edmonton, Germany’s most popular leisure airline will also be flying to Calgary, Toronto, Vancouver and Whitehorse from Frankfurt and Halifax from Frankfurt and Munich.
In addition to Seattle, Condor also serves Anchorage, Baltimore/Washington D.C., Fairbanks, Las Vegas, Minneapolis, New Orleans, Phoenix, Pittsburgh and Portland (Oregon) in the U.S.
“With the additional long-haul flights next summer, we are expanding our existing summer 2020 flight schedule — not only with the new destination Edmonton in Canada from Frankfurt, but also with the non-stop service to Munich,” says Ralf Teckentrup, CEO of Condor. “We are thus offering our North American guests an even greater selection of non-stop service to the heart of Germany and beyond.”
From its Frankfurt Hub Condor offers connecting service to more than 100 destinations throughout Europe via Condor and a network of airline and rail partners. From Munich, Condor offers connecting service to more than 100 destinations.
Condor Off Again with Its Own Tail Logo
The Condor logo returns to the tail of the aircraft. Following Condor’s final separation from Thomas Cook, the Thomas Cook logo and the heart logo are being removed for trademark reasons from the airline’s fleet. The tail fins of the Condor aircraft will be revised with decals in the coming weeks as part of their regular maintenance. The rest of the livery will not change. “The Condor logo stands for a brand that has been Germany’s most popular leisure airline for 64 years. We are proud of this,” says Ralf Teckentrup.
Overview of Condor’s North American 2020 summer timetable long-haul service to Frankfurt:
Day(s) of Departure
Tuesday, Wednesday, Friday
NEW: Edmonton (YEG)
Monday, Tuesday, Thursday, Saturday
Monday, Wednesday, Thursday, Saturday, Sunday
Overview of Condor’s North American 2020 summer timetable long-haul service to Munich:
BY CALEY RAMSAY, GLOBAL NEWS, Posted November 18, 2019
An Edmonton woman is calling on Flair Airlines to review its policies after she was left to clean up blood on a flight late last week.
On Friday, Jessica was flying with her husband from Edmonton to Vancouver when she sat down and noticed blood on the front of her seat. Global News has agreed not to publish Jessica’s last name.
“I was like, ‘Hmm, that’s weird.’ So I popped open the table that folds down and there was more blood all over that,” she said Monday.
Jessica said she called over one of the flight attendants and asked for it to be cleaned up. But that didn’t happen.
“She comes back with a pair of rubber gloves and some Wetnaps and a garbage bag and hands it to my husband to hold while I clean it,” she said.
“The girl beside me was like, ‘That’s so disgusting.’”
About 10 to 15 minutes after takeoff, Jessica said another fight attendant came to her seat to offer her more wet wipes, after hearing about the blood. Jessica said she declined as she had already wiped up the mess.
Jessica said she took a picture of the blood on the tray table and posted her to her personal Facebook page. After thinking more about the situation and talking it over with some friends, she said she posted the picture publicly on Twitter in hopes of getting the company’s attention.
“The more I thought about it, I was like, ‘That’s actually really gross.’ I come from customer service and the service industry background so just thinking about how unclean that is to do and how you shouldn’t be getting a customer to be cleaning that up.”
Jessica spent the weekend in Vancouver and flew home on Monday morning. She said during her flight back to Edmonton, an announcement was made over the plane’s intercom, asking her to meet a customer service agent at the gate upon arrival.
“She just asked about the situation again. I think she was kind of hoping that maybe it was my blood and maybe I had offered to clean it up and that’s why they brought me those things. But that wasn’t the case,” Jessica said Monday.
“She said obviously that’s disgusting… She said that she was quite flabbergasted by the situation.”
Jessica said the agent was very understanding of the incident and apologized that it happened. Jessica wanted to ensure the flight attendants were not held responsible for what happened, but that the company itself takes a closer look at its policies.
“I didn’t really want the onus to be on the flight attendant because to me, if two different flight attendants are offering the same thing, then maybe the process isn’t in place or they don’t actually have the supplies to clean up something like that,” she explained.
“I told her I didn’t share it to get anything out of it. I just think it’s important to hold companies accountable to these kinds of things. It was a good conversation and she was really lovely and attentive and it sounds like they were going through the processes to understand what went wrong and how to change it going forward.”STORY CONTINUES BELOW ADVERTISEMENT
In a statement to Global News, Flair Airlines said the safety of its passengers is its highest priority.
“We apologize for the unfortunate incident experienced by one of our passengers aboard a Flair Airlines flight earlier today due to an oversight during our typical sanitation procedures and a miscommunication between flight attendants,” the statement read.
“Upon learning of what transpired, we met with the passenger when she landed in Edmonton to immediately acknowledge the situation and offer our apologies. As a result of this action, the passenger is satisfied with our attention to the matter and we are reviewing our procedures to prevent this from happening again.”
Jessica said she was told by the company her situation would be used as a learning experience for other Flair Airline employees in the future.
Once the domain of desperate travellers stranded by weather delays or in need of a quick place to sleep before connecting to another flight, in-terminal airport hotels are upping their game and a lot of people are choosing them for reasons beyond necessity.
“Airport hotels, once viewed as just for stopovers and one-night stays, have started to upgrade their offerings to provide luxurious stress-free stays to kick off or end your vacation, creating a seamless experience from hotel to flight,” said Sabrina Bhangoo, Director of Public Relations for Marriott in Canada.
“This trend is not only happening here in Canada but also the U.S. The New York Times, recently highlighted various amenities that airport hotels are adopting to make their properties more attractive to guests.”
“Hotel airports are becoming increasingly popular and are among our busiest,” said France Savard, the senior public relations coordinator for Germain Hotels, which includes the Alt brand. “We currently have two, in Halifax and Toronto Pearson, and actually we will have a third one by the end of 2020 or early 2021 at the Ottawa Airport.”
Savard noted that a lot of travellers are starting their vacations a day early with a night’s stay at airport hotels, especially if they are boarding early morning flights to sun destinations. For people who live further out of town, getting to the airport on time can be impossible so staying at the airport makes it easier and many hotels offer convenient parking packages making it affordable to leave their cars there while they are away.
Every major airport in Canada is surrounded by hotels, but only a few of them are located right within the heart of the airport terminal. From West to East, here are the in-terminal hotels where travellers can stay in this country:
Not only does Vancouver’s airport regularly bring home awards, but so does the Fairmont Vancouver Airport Hotel. It’s been named the top Airport Hotel in North America by the Skytrax World Airport Awards for six years in a row. This luxury hotel features all the amenities you expect from a Fairmont property including high-end dining options, a pool, gym and spa, but also carries on the Fairmont tradition of offering afternoon tea, but with a nod to its airport setting. As you sip your tea and nibble on your biscuits, you get a close-up view of airport operations, thrilling planespotters of all ages.
The Renaissance Edmonton Airport Hotel is the city’s newest CAA/AAA 4 Diamond Hotel and is the only Renaissance in the world attached to an airport terminal. Its soundproofed rooms are perfect for guests who need to sleep any time of day, no matter what time zone their bodies think they are in. Aimed at both business and leisure travellers, the Renaissance has all the amenities travellers need including a fitness facility, pool and the ultra-modern Halo Bar and Bistro.
A lot ot travellers that stay at airport hotels are secret planespotters. Marriott knows that which is why guests who stay on this airport’s seventh floor receive an in-room telescope so they can watch the planes come and go. Conveniently located between the international and domestic terminals, the Calgary Airport Marriott Hotel offers comfortable rooms that offer your choice of mountain, city or runway views. The hotel is also home to the Yakima Social Kitchen and Bar which serves locally-sourced cuisine based on Aboriginal, Asian and North American influences, all of which can be washed down with selections from their all-Canadian craft beer collection.
If the Marriott is full, Calgary’s airport offers a second in-terminal option, the Delta which is actually across the street from the main terminal attached to it by an all-weather pedestrian overpass. It has all of the comforts and amenities you would expect from a modern hotel. Their parking packages are especially attractive for people who want to stash their car somewhere while they are away.
Toronto’s traffic is notorious so if you need to get to Pearson for an early-morning flight, it means having to leave your house at some ungodly hour. It can be even worse depending on where in the GTA you are coming from. The Sheraton Gateway Hotel is the ideal place to avoid that headache by staying the night before your departure. Integrated into Terminal 3, the hotel is easy to get to as it’s a short hop to the airport’s UP Express station, the train that whisks passengers to Pearson from Union Station downtown.
Technically, this hotel isn’t in the airport terminal, but it’s connected to Pearson by Terminal Link, the rail line that connects the airport’s terminal buildings so passengers can seamlessly step from the hotel to the airport via the adjacent Viscount Station. Alt hotels are known for being comfortable and paying attention to small details, like having no set checkout times when guests book directly with them which is convenient if you have a flight that leaves later in the day.
Sitting atop the U.S. departures terminal of Pierre Elliott Trudeau International Airport, the Montreal Airport Marriott Hotel is a newly-renovated, contemporary hotel that is a comfortable option for travellers who need to stay at the airport. If you want to relax before or after your flight, the hotel is home to a first-class spa and, as you would expect in a city that’s known for its love of food, its Bijou Resto and Bar serves international dishes to suit every palate, but don’t forget to try their poutine.
Canadian-owned and family-operated, Alt Hotels describe itself as “no frills chic,” providing guests what they need without the extra fluff and their Halifax airport destination is no exception. They are noted for having beds that are super comfortable and because guests always ask where to buy their beddings, linens and pillows, they point them to Simons.ca, the Quebec-based retailer that supplies them.
Alberta travellers can now visit Mexico’s premier tourism destination at an affordable price
CALGARY, Nov. 1, 2019 /CNW/ – Tomorrow, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., goes wheels up for its inaugural flight from Edmonton International Airport (YEG) to Los Cabos International Airport (SJD) departing at 6:15 a.m. MDT.
Los Cabos, a must-see destination for many Canadians, is Swoop’s fourth service from Edmonton to Mexico and its first to the Baja Peninsula. With direct flights to popular Mexican destinations, Swoop’s Edmonton hub offers travellers a variety of options for their winter getaways.
“Los Cabos is a major tourist hub in North America and we are excited to be providing Canadians with affordable flight options to visit the prominent Mexican destination,” said Steven Greenway, President, Swoop. “Our low, unbundled airfare, services and amenities help make travel more accessible for Canadians, ensuring everyone gets to enjoy a vacation.”
With truly customized travel experiences and ultra-low fares, Swoop is connecting Albertans to more domestic, transborder and international destinations. The new service from Alberta’s capital takes travellers to Mexico’s premier tourist destination, a vacation spot that appeals to anyone looking for an escape to the sun.
“Cancún, Mazatlán and Los Cabos are some of the most popular vacation destinations for Edmonton region travellers,” said Tom Ruth, Edmonton International Airport President and CEO. “Swoop is offering a range of flights to the most popular holiday options for our sun seeking vacation travellers.”
Boasting world-class resort properties, championship golf courses, rejuvenating spas, and state-of-the-art convention facilities, Los Cabos attracts visitors from across the world to its ocean-side region.
Flights to Los Cabos are now available for booking through to April 25, 2020.
Total one-way price from
Edmonton, AB to Los Cabos, MX
1 x per week
Los Cabos, MX to Edmonton, AB
1 x per week
†Everyday low fares valid through November 2, 2019 for travel between January 7 – February 12, 2020.
Albertans can now get away to three great destinations in Mexico, including Cancún and Mazatlán.
CALGARY, Oct. 31, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., continues to expand its North American service with the introduction of two new routes from Edmonton International Airport (YEG); the first to Cancún International Airport (CUN) departing today, followed by the inaugural flight to Mazatlán International Airport (MZT) departing on November 2.
The new routes expand Swoop’s Edmonton to Mexico service, having launched a Puerto Vallarta (PVR) service earlier this month. With Swoop’s unbundled airfare, services and amenities allowing for a customized travel experience, more Canadians have the option to escape the snow this winter at an accessible price.
“We are always striving to provide our travellers with more options for their getaways. Our unbundled model allows us to do that at a price that works for them,” said Steven Greenway, President, Swoop. “We are thrilled to make international travel more accessible for Canadians by offering three Mexican destinations for Albertans to enjoy.”
As a testament to Swoop’s success in growing its international network, the airline has been recognized as a key partner by the Mazatlán tourism community. Earlier this week, Swoop was awarded the Golden Deer Award as Canadian Airline of the Year during the 25th Gran Fiesta de Amigos de Mazatlán event.
The Cancún and Mazatlán routes launch just ahead of the holiday season, in anticipation of travellers heading to warmer climates. Swoop’s growing network now connects travellers in 17 domestic, transborder and international destinations. The airline’s route map is constantly expanding, bringing ultra-low fares to all.
Swoop’s first direct flight to Cancún departed this morning at 7 a.m. MDT, starting a weekly service on Thursdays. Non-stop Edmonton to Mazatlán service starts November 2 at 7:30 a.m. MDT with a weekly service on Saturdays and adding a Tuesday service as of December 17.
Flights are now available for booking through to April 25, 2020.
Total one-way price from
Edmonton, AB to Cancún, MX
1 x per week
Cancún, MX to Edmonton, AB
1 x per week
Edmonton, AB to Mazatlán, MX
1x per week until Dec. 17 2 x per week until April 25
Mazatlán, MX to Edmonton, AB
1x per week until Dec. 17 2 x per week until April 25
†Every day low fares valid through November 2, 2019 for travel between January 7 – February 12, 2020.
Travellers can head to warmer destinations this winter as Swoop inaugurates the first of four new routes with service to Mexico
CALGARY, Oct. 18, 2019 /CNW/ – This weekend, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., takes-off with its new service from Edmonton International Airport (YEG) to Puerto Vallarta International Airport (PVR). Swoop’s first direct flight to Puerto Vallarta on October 19 at 5:35 AM MDT is the first of four new routes with service between Edmonton and Mexico to launch this winter.
“As winter draws closer, we are thrilled to offer Edmonton travellers an affordable way to escape to the sun,” said Steven Greenway, President, Swoop. “With the continued growth of our network, we are expanding our presence across North America, providing Canadians with more travel options at an affordable price.”
Swoop offers unbundled airfare, services and amenities to allow for travellers to customize their experience and book a getaway at a price that works for them. As one of Swoop’s major hubs, the ultra-low-cost-carrier currently operates eight domestic, transborder and international year-round and seasonal routes from Edmonton. Swoop’s new routes to Mexico include service to Cancun International Airport (CUN) launching on October 31, and service to Mazatlán International Airport (MZT) and Los Cabos Mexico International Airport (SJD) beginning November 2.
“Puerto Vallarta is one of Edmonton region travellers’ favourite sun destinations,” said Tom Ruth, Edmonton International Airport President and CEO. “The new Swoop flights provide great new scheduling options for our sun seeking vacation travellers.”
Flights are now available for booking through to April 23, 2020, offering weekly service to Puerto Vallarta on Saturdays.