Once the domain of desperate travellers stranded by weather delays or in need of a quick place to sleep before connecting to another flight, in-terminal airport hotels are upping their game and a lot of people are choosing them for reasons beyond necessity.
“Airport hotels, once viewed as just for stopovers and one-night stays, have started to upgrade their offerings to provide luxurious stress-free stays to kick off or end your vacation, creating a seamless experience from hotel to flight,” said Sabrina Bhangoo, Director of Public Relations for Marriott in Canada.
“This trend is not only happening here in Canada but also the U.S. The New York Times, recently highlighted various amenities that airport hotels are adopting to make their properties more attractive to guests.”
“Hotel airports are becoming increasingly popular and are among our busiest,” said France Savard, the senior public relations coordinator for Germain Hotels, which includes the Alt brand. “We currently have two, in Halifax and Toronto Pearson, and actually we will have a third one by the end of 2020 or early 2021 at the Ottawa Airport.”
Savard noted that a lot of travellers are starting their vacations a day early with a night’s stay at airport hotels, especially if they are boarding early morning flights to sun destinations. For people who live further out of town, getting to the airport on time can be impossible so staying at the airport makes it easier and many hotels offer convenient parking packages making it affordable to leave their cars there while they are away.
Every major airport in Canada is surrounded by hotels, but only a few of them are located right within the heart of the airport terminal. From West to East, here are the in-terminal hotels where travellers can stay in this country:
Not only does Vancouver’s airport regularly bring home awards, but so does the Fairmont Vancouver Airport Hotel. It’s been named the top Airport Hotel in North America by the Skytrax World Airport Awards for six years in a row. This luxury hotel features all the amenities you expect from a Fairmont property including high-end dining options, a pool, gym and spa, but also carries on the Fairmont tradition of offering afternoon tea, but with a nod to its airport setting. As you sip your tea and nibble on your biscuits, you get a close-up view of airport operations, thrilling planespotters of all ages.
The Renaissance Edmonton Airport Hotel is the city’s newest CAA/AAA 4 Diamond Hotel and is the only Renaissance in the world attached to an airport terminal. Its soundproofed rooms are perfect for guests who need to sleep any time of day, no matter what time zone their bodies think they are in. Aimed at both business and leisure travellers, the Renaissance has all the amenities travellers need including a fitness facility, pool and the ultra-modern Halo Bar and Bistro.
A lot ot travellers that stay at airport hotels are secret planespotters. Marriott knows that which is why guests who stay on this airport’s seventh floor receive an in-room telescope so they can watch the planes come and go. Conveniently located between the international and domestic terminals, the Calgary Airport Marriott Hotel offers comfortable rooms that offer your choice of mountain, city or runway views. The hotel is also home to the Yakima Social Kitchen and Bar which serves locally-sourced cuisine based on Aboriginal, Asian and North American influences, all of which can be washed down with selections from their all-Canadian craft beer collection.
If the Marriott is full, Calgary’s airport offers a second in-terminal option, the Delta which is actually across the street from the main terminal attached to it by an all-weather pedestrian overpass. It has all of the comforts and amenities you would expect from a modern hotel. Their parking packages are especially attractive for people who want to stash their car somewhere while they are away.
Toronto’s traffic is notorious so if you need to get to Pearson for an early-morning flight, it means having to leave your house at some ungodly hour. It can be even worse depending on where in the GTA you are coming from. The Sheraton Gateway Hotel is the ideal place to avoid that headache by staying the night before your departure. Integrated into Terminal 3, the hotel is easy to get to as it’s a short hop to the airport’s UP Express station, the train that whisks passengers to Pearson from Union Station downtown.
Technically, this hotel isn’t in the airport terminal, but it’s connected to Pearson by Terminal Link, the rail line that connects the airport’s terminal buildings so passengers can seamlessly step from the hotel to the airport via the adjacent Viscount Station. Alt hotels are known for being comfortable and paying attention to small details, like having no set checkout times when guests book directly with them which is convenient if you have a flight that leaves later in the day.
Sitting atop the U.S. departures terminal of Pierre Elliott Trudeau International Airport, the Montreal Airport Marriott Hotel is a newly-renovated, contemporary hotel that is a comfortable option for travellers who need to stay at the airport. If you want to relax before or after your flight, the hotel is home to a first-class spa and, as you would expect in a city that’s known for its love of food, its Bijou Resto and Bar serves international dishes to suit every palate, but don’t forget to try their poutine.
Canadian-owned and family-operated, Alt Hotels describe itself as “no frills chic,” providing guests what they need without the extra fluff and their Halifax airport destination is no exception. They are noted for having beds that are super comfortable and because guests always ask where to buy their beddings, linens and pillows, they point them to Simons.ca, the Quebec-based retailer that supplies them.
Alberta travellers can now visit Mexico’s premier tourism destination at an affordable price
CALGARY, Nov. 1, 2019 /CNW/ – Tomorrow, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., goes wheels up for its inaugural flight from Edmonton International Airport (YEG) to Los Cabos International Airport (SJD) departing at 6:15 a.m. MDT.
Los Cabos, a must-see destination for many Canadians, is Swoop’s fourth service from Edmonton to Mexico and its first to the Baja Peninsula. With direct flights to popular Mexican destinations, Swoop’s Edmonton hub offers travellers a variety of options for their winter getaways.
“Los Cabos is a major tourist hub in North America and we are excited to be providing Canadians with affordable flight options to visit the prominent Mexican destination,” said Steven Greenway, President, Swoop. “Our low, unbundled airfare, services and amenities help make travel more accessible for Canadians, ensuring everyone gets to enjoy a vacation.”
With truly customized travel experiences and ultra-low fares, Swoop is connecting Albertans to more domestic, transborder and international destinations. The new service from Alberta’s capital takes travellers to Mexico’s premier tourist destination, a vacation spot that appeals to anyone looking for an escape to the sun.
“Cancún, Mazatlán and Los Cabos are some of the most popular vacation destinations for Edmonton region travellers,” said Tom Ruth, Edmonton International Airport President and CEO. “Swoop is offering a range of flights to the most popular holiday options for our sun seeking vacation travellers.”
Boasting world-class resort properties, championship golf courses, rejuvenating spas, and state-of-the-art convention facilities, Los Cabos attracts visitors from across the world to its ocean-side region.
Flights to Los Cabos are now available for booking through to April 25, 2020.
Total one-way price from
Edmonton, AB to Los Cabos, MX
1 x per week
Los Cabos, MX to Edmonton, AB
1 x per week
†Everyday low fares valid through November 2, 2019 for travel between January 7 – February 12, 2020.
Albertans can now get away to three great destinations in Mexico, including Cancún and Mazatlán.
CALGARY, Oct. 31, 2019 /CNW/ – Today, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., continues to expand its North American service with the introduction of two new routes from Edmonton International Airport (YEG); the first to Cancún International Airport (CUN) departing today, followed by the inaugural flight to Mazatlán International Airport (MZT) departing on November 2.
The new routes expand Swoop’s Edmonton to Mexico service, having launched a Puerto Vallarta (PVR) service earlier this month. With Swoop’s unbundled airfare, services and amenities allowing for a customized travel experience, more Canadians have the option to escape the snow this winter at an accessible price.
“We are always striving to provide our travellers with more options for their getaways. Our unbundled model allows us to do that at a price that works for them,” said Steven Greenway, President, Swoop. “We are thrilled to make international travel more accessible for Canadians by offering three Mexican destinations for Albertans to enjoy.”
As a testament to Swoop’s success in growing its international network, the airline has been recognized as a key partner by the Mazatlán tourism community. Earlier this week, Swoop was awarded the Golden Deer Award as Canadian Airline of the Year during the 25th Gran Fiesta de Amigos de Mazatlán event.
The Cancún and Mazatlán routes launch just ahead of the holiday season, in anticipation of travellers heading to warmer climates. Swoop’s growing network now connects travellers in 17 domestic, transborder and international destinations. The airline’s route map is constantly expanding, bringing ultra-low fares to all.
Swoop’s first direct flight to Cancún departed this morning at 7 a.m. MDT, starting a weekly service on Thursdays. Non-stop Edmonton to Mazatlán service starts November 2 at 7:30 a.m. MDT with a weekly service on Saturdays and adding a Tuesday service as of December 17.
Flights are now available for booking through to April 25, 2020.
Total one-way price from
Edmonton, AB to Cancún, MX
1 x per week
Cancún, MX to Edmonton, AB
1 x per week
Edmonton, AB to Mazatlán, MX
1x per week until Dec. 17 2 x per week until April 25
Mazatlán, MX to Edmonton, AB
1x per week until Dec. 17 2 x per week until April 25
†Every day low fares valid through November 2, 2019 for travel between January 7 – February 12, 2020.
Travellers can head to warmer destinations this winter as Swoop inaugurates the first of four new routes with service to Mexico
CALGARY, Oct. 18, 2019 /CNW/ – This weekend, Swoop, Canada’s ultra-low-fare airline and subsidiary of WestJet Airlines Inc., takes-off with its new service from Edmonton International Airport (YEG) to Puerto Vallarta International Airport (PVR). Swoop’s first direct flight to Puerto Vallarta on October 19 at 5:35 AM MDT is the first of four new routes with service between Edmonton and Mexico to launch this winter.
“As winter draws closer, we are thrilled to offer Edmonton travellers an affordable way to escape to the sun,” said Steven Greenway, President, Swoop. “With the continued growth of our network, we are expanding our presence across North America, providing Canadians with more travel options at an affordable price.”
Swoop offers unbundled airfare, services and amenities to allow for travellers to customize their experience and book a getaway at a price that works for them. As one of Swoop’s major hubs, the ultra-low-cost-carrier currently operates eight domestic, transborder and international year-round and seasonal routes from Edmonton. Swoop’s new routes to Mexico include service to Cancun International Airport (CUN) launching on October 31, and service to Mazatlán International Airport (MZT) and Los Cabos Mexico International Airport (SJD) beginning November 2.
“Puerto Vallarta is one of Edmonton region travellers’ favourite sun destinations,” said Tom Ruth, Edmonton International Airport President and CEO. “The new Swoop flights provide great new scheduling options for our sun seeking vacation travellers.”
Flights are now available for booking through to April 23, 2020, offering weekly service to Puerto Vallarta on Saturdays.
TORONTO, Sept. 27, 2019 /CNW/ – Canadians looking for a tropical escape that’s easily accessible from their local airport have even more options to choose from this coming winter thanks to a new agreement between leading tour operator, Sunwing, and ultra-low-cost airline, Swoop.
Sunseekers departing from Hamilton, London, Abbotsford, Edmonton and Winnipeg can now book vacation packages with the tour operator that include a Swoop flight.
Andrew Dawson, President of Tour Operations for Sunwing, commented on the news, “Saving our customers time and money by providing convenient, direct flight services from their local airport has always been a key priority for us. Sunwing Airlines already offers flights to over 45 of the most popular sun destinations from over 30 departure airports coast to coast. With this new agreement, even more Canadians will be able to experience our top-rated resorts (including leading chains such as Royalton Luxury Resorts, RIU Hotels & Resorts, Planet Hollywood Hotels & Resorts) as part of a valued-added vacation package departing from their local airport.”
All Sunwing vacation packages with Swoop flights include one complimentary item of checked luggage, round-trip airport to hotel transfers, assistance from Sunwing Experiences representatives throughout, the option to benefit from savings by pre-purchasing Sunwing Experiences excursions at the time of booking and more.
“It’s a privilege to be entrusted with carrying Sunwing travellers onboard Swoop flights to our extensive network in Mexico,” said Steven Greenway, President, Swoop. “Partnering with a well-respected tour operator who shares our vision of making travel affordable and more accessible is a welcome opportunity for Canadians who want to travel more.”
Sunwing customers that take advantage of Swoop’s extensive network of flight services can now benefit from even greater access to some of Mexico’s most popular vacation destinations. A new departure airport now available as part of this agreement is Abbotsford, where travellers can take advantage of twice-weekly flights to Mazatlán and Puerto Vallarta. The popular vacation destination of Cancun is now within easy reach for Sunwing customers in London if they choose to take advantage of the twice-weekly Swoop flight service as part of their vacation package. Vacationers departing from Hamilton can now select from both Sunwing’s and Swoop’s regular flight services to Cancun – giving them the choice of four different departure days each week (including both Saturday and Sunday). Vacationers from Edmonton will enjoy additional weekend departure options to reach Mazatlán and Puerto Vallarta. Finally, the addition of Swoop flight services from Winnipeg to Los Cabos has tripled the choice of departure days for customers travelling from the region, with new flights options departing Sundays and Wednesdays.
For more information on Sunwing packages or to book, visit www.sunwing.ca or contact your travel agent.
Canadian’s have always gotten the short end of the stick when it comes to cheap air fare, but that finally might be changing!
Swoop Airlines is a new discount airline that has launched in selected (smaller) airports throughout Canada, and they are offering some sweet ticket prices.
Living in Kelowna, I don’t have a lot of choices when it comes to direct flights. I’ll be honest, YLW airport sucks in its offering of non-stop destinations. When I first moved to Kelowna we at least had a direct to San Francisco and Los Angeles, but they slowly fizzled out and left us with just a few direct options.
However, Swoop Airlines just moved in and they are offering a few direct flights that caught my eye! Winnipeg for $79 and Las Vegas for $99. Those are some INCREDIBLY low prices for direct flights out of Kelowna.
My brother Cody lives in Winnipeg, but I can’t say I’m regularly tempted to fly over to visit him. (Sorry bro!) A one-way flight on WestJet or Air Canada is usually $250-$450 and all flights have at least one stop-over. The moment I saw I could get to Winnipeg for $79, I booked the flight instantly! $450 is a hard sell for me, but $79 I can do!
Now here is where people get concerned with a low-cost airline. They start to worry about the maintenance of the planes, how uncomfortable it might be in-flight, or how many extra fees will get tacked on for bags, water, or even breathing.
I’ve got you covered.Here is everything I experienced during my recent flight on Swoop from Kelowna to Winnipeg on September 18th 2019.
Swoop Airlines Review
Is Swoop’s website easy to use?
The site is super easy to use and very straight forward. It looks like any other major airline website and wasn’t sneaky or hard to understand in anyway.
They allow you to choose a seat (paid) add carry-on or checked baggage (paid) or you can hold off to do that at check-in or at the airport. Just know, if you buy baggage or seats DURING your initial booking, it will be cheaper. But more on that later.
Does Swoop have hidden fees in the fare pricing?
The price advertised was $79 and that’s what it was at the end of the day. The airfare was actually only $48, then after taxes and fees, came out to a total of $79. Great! No surprises there! I was half expecting it to double in price by the time I had just run through taxes, fees, and weird hidden surcharges – but thankfully that never happened.
Can you bring ANY type of luggage on Swoop for Free?
YES! They allow a free ‘personal item’ on board.
They classify this as something that can fit under the seat in front of you, like a small backpack, purse, laptop bag, or briefcase.
If you can pack a super smart bag, you could likely get away with just using this personal item allowance for a short trip.
Here are the official dimensions they allow for your personal item: 16” x 6” x 13” (41cm x 15cm x 33cm)
How much is CARRY-ON BAGGAGE with Swoop?
Now here is where you can start to rack up a bill with Swoop, but truth be told, it’s STILL cheaper than flying with Canada’s other two carriers, even if you buy all the add-ons.
Carry-on baggage starts at $35.
I was visiting my brother in Winnipeg on my way down south for the winter. Since I had to carry everything I needed for 6 months with me on this trip, I had no choice but to purchase BOTH the carry-on bag and the checked bag through Swoop. If I was just flying there for a weekend to see him, I could make it work with just the free personal item.
My carry-on bag from Kelowna to Winnipeg was $35 CAD.
Carry-on Baggage weight and size restrictions:
If you are considering buying a carry-on bag for a Swoop flight, know that it MUST fit within these dimensions: 21” x 9” x 15” (52cm x 23cm x 38cm).
But here is a fun tip – Swoop does NOT limit how much your carry-on bag can weigh.
Fees for carry-on bags on Swoop:
The cost for carry-on baggage will vary depending on two things:
If your flight is within Canada, or going to the states
If you purchase it at booking, or later on at check in or at the airport
You can buy a carry-on bag for as low as $35 as long as you do it at the time of booking.
Each moment that your flight draws closer it goes up in price. If 30 seconds after you book your flight you decide you want to buy a carry-on bag, it’s now $40. When you go to check-in for your flight 24 hours before departure, it’s now $45. If you wait until you reach the check-in counter at the airport, it’s now gone up to $50. The worst price is definitely if you wait until last minute until the gate, about to board your flight – here they will charge you a whopping $70 for your carry-on bag.
How much is CHECKED BAGGAGE with Swoop?
Checked baggage is around the same cost as carry-on baggage. It starts at $35.
Checked Baggage weight and size restrictions:
Your checked baggage with Swoop can weigh 50lbs MAX
Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height)
You obviously get a bigger dimension allowance, but be warned, they are STRICT about their 50lb maximum weight policy.
As I was in line at the check-in counter I saw them make a girl who was only 2lbs over take items out of her luggage.
I was sweating with nerves because I knew my checked bag was shoved full of stuff for the next 6 months of travel. I don’t have a scale at home, so I crossed my fingers and prayed I would be okay.
When I put my bag up on the scale at the counter it weighed 55.3lbs. DANG!
She gave me two options: I could either find 5.3 lbs of stuff to take out of my checked bag OR I could pay the $106 overweight fee. There was NO way I was paying $106 for 5lbs, so I dug out 2 sweaters and my leather jacket and put them on over my t-shirt. Yep, I felt like Chandler from friends. I was still 1.5 lbs overweight, so I had to take out some items and shove them into my already brimming carry-on.
I put my checked luggage back on the scale and low and behold it came in at EXACTLY 50.0lbs. Success! The check-in attendant told me it’s better to buy a 2nd checked bag for $50 at time of booking instead of the $106 over-weight charge for next time.
Fees for Checked Bags on Swoop:
The cost for checked baggage will vary depending on two things:
If your flight is within Canada, or going to the states (states is $5 more)
If you purchase it at booking, or later on at check in or at the airport
Just like the carry-on baggage, the checked baggage is also on a sliding tier scale. You will get the lowest price ($35) for your checked bag at time of booking, and it will go up to $70 by the time you reach the gate.
How does Seat Selection work on Swoop?
FREE: You will be automatically assigned a random seat upon check-in. This random selection is free, so if you are budget conscious, just roll the dice.
PAY: To pick ANY seat on the plane ahead of time, even the worst one, it will cost you. Prices for seat selection at time of booking range from $10-$50, and if you wait until check in you will pay anywhere from $20-$70. (approx $10 more per seat if you wait.)
Since my TOTAL bill for a direct flight to Winnipeg was only $150, even after buying both a checked bag and a carry-on bag, I decided to really go all out and buy a seat in the emergency row. Of course, I waited until check-in so I could give Swoop some extra money.
The emergency row seat cost me $40 at check-in, 24 hours before the flight.The best part of buying this seat was that no one else on my flight decided it was worth the extra $40. I had the entire row to myself, including the row across the aisle. Most of the regular seats on the flight were full, which made it extra luxurious to have the entire area to myself.
Here is the pricing tier for seat selections on Swoop:
Are the seats really crowded on Swoop?
Swoop says their normal seats give 74-76 cm of leg room (that’s 29-30 inches).
If we compare that to other flights heading to Winnipeg, WestJet has one flight with 76 cm and one with 79 cm. Air Canada also ranges from 76 cm up to 81 cm depending on the type of aircraft.
So, if you’re on a Swoop flight with 76 cm in their ‘base’ seat, you might find the exact same leg room on certain WestJet and Air Canada flights also providing 76 cm. (Usually a Bombardier Dash-8).
If you fly a 737 or an a320 on WestJet or Air Canada, you’ll likely have 79 cm to 81cm, making them much roomier than Swoop.
Now, I did fly in the emergency row which gave me lots of extra room. Swoop’s website says their ‘extra-pitch’ seats give 86 cm to 96 cm of legroom(34-38 inches). While I didn’t whip out my measuring tape to see exactly what mine was, it felt extremely spacious.
By the way, seats have a USB plug and 110v plug, which makes any small seat a little more comfortable.
Does Swoop charge for water?
You bet! And I’m cool with that. I would rather score a ticket for $79 and have to pay for my own water than pay $450 for the same flight that offers free water or pop. In reality, we should all be bringing empty re-usable bottles through security and filling them up for free at the many water fountains.
Does Swoop serve food and drinks?
Yes they do, of course for a fee. The prices are pretty decent considering they are on a flight.
Soft Drinks $1.99
Alkaline Water $3.29
Chocolate Bars $2.99
Hummus and Lentil Crackers $4.49
Beef Jerky $4.49
Mr. Noodles $3.49
Instant Pho $5.49
Snack Plate $6.99
You are allowed to bring your own water, pop, coffee and food on-board to consume if you don’t want to by airplane food. Most food you can bring through security but remember all drinks will have to be purchased post-security.
Is there Wi-Fi on Swoop?
There is Wi-Fi on Swoop flights, for a fee.
They don’t have the prices listed on their website and some forums say it’s based on the type/length of flight. Rates should be around $6.49/1 hour and $8.99/3 hours.
My Personal Swoop Experience
Everything was really equal to flying with any other Canadian airline. Booking, checking in, etc was all pretty similar. If anything, the below observations are because I am looking at Swoop with a very critical “I’m going to write a review about you” eye.
Here are the small differences I noticed flying with Swoop:
• They are hardcore about the 50-pound maximum for checked baggage. Don’t expect to get any leniency with Swoop.
• Post security, at the gate, they seemed a little behind schedule and disoriented. They called for families and anyone needing additional time/assistance to come up first and then held them there for a good 15 minutes without processing any of them through. The plane was there, and it was empty, so I am not sure what caused the delay.
• The flight did depart slightly late, but just a few minutes
•I guess it was a different experience to be nickeled and dimed with each tiny detail of the trip, but I still enjoyed a much lower fare than I would have with the full-service competitors.
• Service levels were not as hands on because the flight attendants don’t come through offering free drinks and pretzels to everyone. You really only see them for the safety demo and if you elect to buy something.
• Were the seats less padded? I couldn’t help but notice my butt didn’t feel as cushioned, but that might be me imagining things. Also, I am kind of a high maintenance flyer and I am usually doing everything I can to find a lay-flat business class seat, so I might just be extremely spoiled and biased. Sorry I have no data to confirm my suspicions on this one.
Once on board I didn’t notice anything different about the actual flight itself. The plane looked and felt like every other 737 I’ve ever been on. Sometimes I think people suspect flying with a budget airline means flying on a lower end plane, but they are really all the same metal tube in the sky. We took off and landed without any events, which is always a blessing. Once we touched down in Winnipeg the plane went right to the gangway and we departed within a few minutes. Baggage came quickly. The entire experience went well!
Where does Swoop Airlines Fly
Swoop is able to keep their prices super low by only flying out of secondary and smaller airports in Canada. The fees and taxes are lower, which helps keep ticket prices down.
However, they still fly to some major airports and top destinations!
International Swoop Destinations:
Domestic Swoop Destinations:
My Rating of Swoop Airlines
I would give my experience with Swoop an 8/10.(taking into consideration it’s a budget economy flight!)
I really didn’t have any kind of a negative experience at all, but of course the main reason for such a high score really boils down to price. I love a good deal, and when I can pair that with cutting my flight down from a 1-stop to a direct flight, even better!
Now that Swoop has a $99 flight from Kelowna direct to Las Vegas, I think that is a great way to get down to the US for cheap, even if Vegas isn’t my final destination. I’m looking forward to trying that service and seeing what it’s like.
Would I recommend Swoop?
I actually did today! My friends are looking to come and visit me in Mazatlan this winter and they can fly DIRECT from Abbotsford to Mazatlan for next to nothing. On WestJet their total cost for 2 round-trip tickets was going to be $1900 and with Swoop it will only be $800. 50% off!
Provided by CTV News – link to full story and updates
Mariam Matti, CTVNews.ca Staff with a report from CTV News’ Molly Thomas Published Sunday, September 22, 2019
An Edmonton couple who missed the first day of their honeymoon due to a WestJet flight change finally received compensation from the airline.
An Edmonton couple were forced to file a complaint with the Canadian Transportation Agency (CTA) under the passenger bill of rights after they were denied boarding on a WestJet flight to their honeymoon destination in July.
Chelsea Williamson said she and her husband were checked in to their flight and at the gate when WestJet informed the couple an aircraft change would mean they could not get on their original flight to Italy. They were placed on another flight hours later and missed the first day of their honeymoon.
After several weeks of back and forth with the airline, the newlyweds were offered WestJet travel vouchers.
Williamson ended up filling an official complaint with the CTA.
“If the airlines weren’t following the rules with us, does that mean they aren’t following the rules with other people?” she told CTV News Edmonton.
WestJet offered the couple $900 each in compensation along with an apology.
“Guest care is central to our brand and fundamental to our business and following an internal investigation, we recognized that we failed to meet our obligations to these guests,” the company said in a statement. WestJet added that a tight timeline to implement the new regulations has been a challenge.
“By WestJet coming forward and saying we were denied boarding, it may set some precedent,” Williamson said.
On Aug. 16, the CTA launched an inquiry to “examine whether the terms of WestJet’s dealing with schedule changes and irregularities are just and reasonable, taking into account the requirement for airlines to respect the minimum obligations towards passengers set out in the Air Passenger Protection Regulations,” according to their website.
The agency has received 1,770 complaints in a two-month period, including passengers who have been denied boarding or had luggage problems. In 2018, the CTA received about 1,000 complaints in the same time period.
Gabor Lukacs, air passenger rights advocate, warns that not every passenger will receive compensation for their complaint.
“In no way should passengers conclude that this means the new rules are working. They are not,” he told CTV News. “This case is a victory of the court of public opinion and of public pressure.”
20 September 2019, By Margeaux Maron, Community Reporter Global News
For more than four years, a KLM flight direct from Amsterdam has been bringing precious goods to and from Edmonton.
Passengers, of course, in addition to the all-important cargo.
“Cargo has a huge impact to the economy — more than a passenger flight does,” said Myron Keehn, vice-president of air service and commercial development at Edmonton International Airport.
“Cargo can make a difference between a passenger flight making sense or not, because a lot moves in the belly of an aircraft.”
The better the cargo business, the more likely routes like KLM’s stay in Edmonton.
“Cargo volumes in Edmonton are doing very well,” said Keehn. “We’re up almost five per cent year-over-year in a world economy that has about a six per cent decline in cargo.”
As Edmontonians arrive home, a flyover of the southeast corner of EIA shows a significant change from the canola fields that stood there five years ago.
The new Rosenau Acropolis and Air Canada Cargo warehouses offer up several hundred thousand square feet of expanded cargo facilities, while a new Shell fueling station increases service capacity to cargo aircraft.
“We moved into this facility at the end of 2014, which doubled our footprint in Edmonton,” said president Heather Stewart. “When we moved in, we didn’t think we’d have enough volume to fit it and every day it’s full.”
Cargo traffic at EIA has grown 18 per cent over the past decade, according to the airport authority.
Though Statistics Canada shows all Edmonton exports hitting a five-year low in 2016, they’ve been steadily increasing ever since.
“When products are moving, generally it’s a good sign the economy is moving as well,” said Stewart.
A strong 2019 is expected, with inbound and outbound cargo volume growth of nearly five per cent over the past 12 months at EIA.
BBE has expanded its online freight services to keep up with the growth of multi-modal transportation in Canada, especially to the north.
They’ve also ensured their cold storage capabilities can meet demand. Some of the best growth lately has been in the areas of food and pharmaceuticals.
“We’ve been trying to build up our resources and scale accordingly so it’s been really exciting,” said Stewart.
Passenger jet makes emergency landing in Abbotsford after hitting birds
737 aircraft hit flock of birds shortly after takeoff
Patrick Penner, 10 September 2019
A 737 aircraft was forced to make an emergency landing at Abbotsford International Airport Tuesday morning after hitting a flock of birds shortly after takeoff.
Flight number 312 departed from Abbotsford at 8:07 a.m. and was headed for Edmonton under Swoop airlines. It was carrying over 100 people.
People around the city reported hearing a loud boom in the skies and one witness said she saw flames coming out of one of the engines. One passenger reported a burning smell filling the cabin, which the pilot then reported was the result of the birds combusting.
“It’s not in my memory the last time an aircraft landed here due to an emergency tied to a bird-strike,” said the airport’s general manager, Parm Sidhu.
Police cordoned off the area as emergency crews headed to the scene prior to the plane landing.
It without further incident and passengers were escorted to the terminal to await another flight shortly after.
Edmonton, Alberta, Sept. 05, 2019 (GLOBE NEWSWIRE) — Flair Airlines, Canada’s only truly independent low cost airline, is pleased to report an average passenger load factor of 92% for July & August 2019.
“We are delighted with the rapidly growing number of Canadians who have flocked to Flair this summer” said CEO Jim Scott. He continued ,“After only one year as an exclusively scheduled carrier we have established Flair as the place to go for low fares, great service and are already recognizing many return customers.”
During the summer, Edmonton-based Flair flew from Vancouver, Abbotsford, Kelowna, Edmonton, Calgary, Winnipeg, Toronto and Halifax. Flair successfully initiated daily non-stop service between Toronto (YYZ) and Vancouver as well as between Toronto and Calgary.
Over the last few months, as part of it’s fleet renewal program, Flair has added three newer Boeing 737-800NG aircraft and is gradually phasing out it’s older B737-400’s. All three additions sport Flair’s distinctive new livery and logo.
By next summer Flair plans to be operating a single-type fleet of B737-800 NG‘s, which are more fuel efficient and also have longer range capabilities. Flair’s unified fleet will open up a number of exciting southern destinations offered at accessible rates.
While Flair’s year-to-date on-time performance has been one of the best in Canada, the younger aircraft should serve to make it even better.